Australasian Talent Conference 2013 - Improving Engagement and Time to Productivity with Agile Onboarding

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Rory Walker presents at the 2013 Australasian Talent Conference in Sydney. Rory is Sales Director at SilkRoad and presented his views on Improving Engagement and Time to Productivity with Agile Onboarding. Find out more about the Australasian Talent Conference at www.atcevent.com

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  • We employ 2.1 million associates globally, including almost 1.4 million in the United States. Walmart is one ofthe largest private employers in the U.S., the largest in Mexico and one of the largest in Canada as well.For the fiscal year ended January 2011, Walmart increased net sales by 3.4% to $419 billion and returned arecord $19.2 billion to shareholders through dividends and share repurchases. Walmart ranked first on the 2011FORTUNE 500 list of the world’s largest companies by revenue.Sam Walton Founder of Walmart the world’s largest retailer The quote came from Sam Walton - founder of Walmart. It was a reference that Paul put into his book Branded Customer Service chapter 6 Culture Change - the quote was cited in an interview with John Huey and Geoffrey Colvin. Jack Welch/Herbert Kelleher Broadcast, Fortune, November 18, 1998Yahoo hotjobs poll in 2005 returned that 89% of respondents looking for jobs online say they must closely or very closely experience as an employee what the company promises to customers.....Walmart has been recognized as a leader in sustainability, philanthropy and employment opportunity. The company has been named:• First among retailers and 11th overall in FORTUNE’s Most Admired Companies survey – 2011;• One of the Top Companies for Executive Women – National Association for Female Executives – 2011August 2011 Page 2 of 2• The biggest cash contributor to nonprofit and community organizations in the United States – TheChronicle of Philanthropy – 2011• One of the World’s Most Innovative Companies – Fast Company Magazine – 2010• One of America’s Top Organizations for Multicultural Business Opportunities – DiversityBusiness.com –2010• Champion of Energy Efficiency – American Council for an Energy-Efficient Economy (ACEEE) – 2010
  • Australasian Talent Conference 2013 - Improving Engagement and Time to Productivity with Agile Onboarding

    1. 1. Improving Engagement and Time to Productivity with Agile Onboarding Rory Walker Sales Director, SilkRoad ATC - May 2013 © This information is the property of ATC Events and may not be reproduced or used without attribution
    2. 2. 9 dirty words in onboarding Confused Frustrated Overwhelmed Bored Disempowered Anxious Insecure Disappointed Regretful
    3. 3. Better that they feel this… Welcome Comfortable Secure Valued Important Proud Excited Confident
    4. 4. Three Top Engagers 1. Agreed performance expectation 2. Frequent informal reviews with manager 1. Socialise with a mentor or buddy
    5. 5. “Automate” the Administrivia 10
    6. 6. Get the paperwork done early, online
    7. 7. Start the learning early
    8. 8. Start the learning early
    9. 9. Three Top Gap Closers • Automate the adminstrivia • Get the paperwork completed early, online • Start the learning journey before they are in the building
    10. 10. Internal Business Results? Best-in-Class organisations are seeing a huge payoff for going after these goals:
    11. 11. External Business Results 17
    12. 12. Capability to Profitability 18
    13. 13. “It only takes two weeks for an employee to start treating customers in the same way the company treats them” Sam Walton, Founder of Walmart the world’s largest retailer © This information is the property of ATC Events and may not be reproduced or used without attribution

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