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Continuous improvement   - A Road Map
Continuous improvement   - A Road Map
Continuous improvement   - A Road Map
Continuous improvement   - A Road Map
Continuous improvement   - A Road Map
Continuous improvement   - A Road Map
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Continuous improvement - A Road Map

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A road map for process improvement

A road map for process improvement

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  • 1. Continuous Improvement A Road Map
  • 2. Road Map
  • 3. How to Start a Continuous Improvement Plan <ul><li>Supportive, engaged and active leadership </li></ul><ul><li>Common unifying CI language (an operating system) that is a way of life </li></ul><ul><li>A built-in CI culture, where CI is built-in to the organization’s process culture and not bolted on </li></ul><ul><li>Recognize CI as a key strategic weapon with strong linkage to business objectives </li></ul><ul><li>Cultural readiness to support CI model </li></ul><ul><li>Simple message and grass roots involvement </li></ul><ul><li>Implement CI across entire value stream </li></ul><ul><li>Cultivate a network of CI professionals </li></ul><ul><li>Data driven, customer focused and employee engaged </li></ul><ul><li>Relentless focus on cost, quality, delivery and customer delight </li></ul>
  • 4. Overview of Foundational Training & Workshop Sessions # Training Sessions Workshop Sessions 1 <ul><li>Titanic video: discuss importance of process management </li></ul><ul><li>“ Is &quot;Good&quot; Enough” video: discuss concept of Zero Defect </li></ul><ul><li>Process overview and definition </li></ul><ul><li>Key elements of process: SIPOCH </li></ul><ul><li>What is Continuous Improvement (CI) </li></ul><ul><li>Revisit key learning points from Training Module 3 (Objectives) </li></ul><ul><li>Develop and finalize key business objectives </li></ul><ul><li>Break group into teams; each group to work on a set of objectives </li></ul><ul><li>Develop and present Score Card for assigned areas </li></ul>2 <ul><li>CI Methodology & Roadmap </li></ul><ul><li>Problem Solving Framework </li></ul><ul><li>Success factors for an effective CI program </li></ul><ul><li>Need for Process Control </li></ul><ul><li>Revisit key learning points from Training Module 3 (PV Stream) </li></ul><ul><li>Identify Process Value Stream for each workgroup or cell </li></ul><ul><li>Break group into two teams </li></ul><ul><li>Each team completes SIPOCH for key assigned PV streams </li></ul>3 <ul><li>This two-part module will cover the following: </li></ul><ul><li>Objectives: </li></ul><ul><li>Key business objectives from a CI standpoint </li></ul><ul><li>Setting objectives: Objectives & Value Stream </li></ul><ul><li>The use of Score Card as a key CI tool </li></ul><ul><li>Process Value Stream: </li></ul><ul><li>Process Value Stream – definition and elements </li></ul><ul><li>Process hand-offs and challenges </li></ul><ul><li>SIPOCH & steps on completing SIPOCH </li></ul><ul><li>Revisit key learning points from Training Module 4 (Impact Maturity) </li></ul><ul><li>Use output from Workshop Module 2 - SIPOCH document </li></ul><ul><li>Same teams and process areas from Workshop Module 2 </li></ul><ul><li>Respective teams assess their area's process maturity and impact on objectives </li></ul><ul><li>Complete the Process Impact Maturity Chart and report out </li></ul><ul><li>Identify processes ripe for CI </li></ul>4 <ul><li>Prioritizing and selecting projects for CI </li></ul><ul><li>Process Impact & Maturity and relationship to CI </li></ul><ul><li>Steps on completing Process Impact Maturity (PIM) Chart </li></ul><ul><li>This module will cover steps on operationalizing CI: </li></ul><ul><li>Revisit success factors </li></ul><ul><li>Key considerations for implementation </li></ul><ul><li>Identify and review action items post training session </li></ul><ul><li>Closing remarks </li></ul>Each participant receives a CI User’s Guide as shown on the next slide
  • 5. Continuous Improvement Guide
  • 6. Contact <ul><li>For additional information and assistance, contact: </li></ul><ul><li>Anupam Tantri </li></ul><ul><li>Tantri & Associates, LLC </li></ul><ul><li>Process & Control - Shared Services & Outsourcing </li></ul><ul><li>9 Westborough Drive </li></ul><ul><li>Simsbury, CT 06089, USA </li></ul><ul><li>Contacts: </li></ul><ul><li>Office: 860-658-7535 </li></ul><ul><li>Mobile: 860-798-1995 (USA) </li></ul><ul><li>Mobile: 91-(0)9545.282818 (India) </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Blogsite: http://myoutsourcingpundit.blogspot.com/ </li></ul>

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