Depth of retail experience mentioned as important in RFP. Here are our clients over the years.We love the retail category because of the depth of data available, and the profound effect that data driven marketing can have on ROI
September, 2011 Mobilizing Loyalty
The Synergy of Mobile and Loyalty For consumers, mobile is a channel that provides: Convenience Consolidation Relevance Rewards For retailers, mobile is a channel that solves for: Ongoing data capture challenges Limited IT resource & bandwidth Driving increased share of wallet Creates bigger basket and incremental visits For consumers and retailers
Digital Consumer Loyalty Partnership NEXT GENERATION MARKETING SERVICE PROVIDER 89 Degrees develops marketing solutions that use advanced analytics to drive better results for data-intensive marketers. THE LEADING MOBILE LOYALTY PLATFORM CONNECTING MERCHANTS AND CONSUMERS CardStar Connect™empowers merchants and brands to unite with their most valuable customers offering rewards, incentives and messages by mobilizing loyalty and membership programs.
Smartphones: Exploding Market Penetration Current Adoption: Nearly 40% of US mobile phone owners have a smartphone as of May 2011(Nielsen) Growth Projection: Smartphone owners will the majority by the end of 2011 (Nielsen) U.S. sales of smartphones to grow from 67 million in 2010 to 95 million in 2011 and become the highest-selling consumer electronic device category(Gartner) Sales of smartphones will exceed those of PCs in 2012 (Morgan Stanley) Mobile Internet use via smartphones will increase 50 fold by 2015 (Coda Research Consultancy)
Merchant ValueProposition Easyaccessto your most loyal customers Convenience: No buy-in or POS integration is required — and CardStarcan create customized features and offerings Relevance: Tailor – and then push – high value content like mobile coupons and promotional messages with accuracy, timeliness and acceptance in real time via geo-targeting features — strengthening customer loyalty by guiding the shopping experience Insight: Use the business intelligence and analytics of CardStar to segment, target and stay connected to you most valuable customers ECHO
Mobilizing Loyalty The CardStar/89Degrees Solution: AnEndtoEnd Mobile-BasedLoyaltyProgram Card Management Content Services Publishing and Feeds Business Intelligence Consumer Experience Monetization
DevelopingtheProgram Creatingmobilecontent has neverbeeneasier Do Even More: Targeted Messaging IKEA Coming to Centennial June 2011
IKEA example Phase 1 – Pilot: What IKEA Gets Card Design and Load Monthly Deals (up to 10) NO Card Feature on Merchant Page Store Locator Customer Service (800#) URL Links Home Family Portal IKEA
Macy’s Backstage Pass - Update First: Scan the code Second: Get Exclusive content (videos) and as of August, get new deals and entry into Sweeps Note: those without QR Code reader can TXT to get offers/sweeps.
A Consumer’s Mobile Loyalty Experience Consumer scans code QR Code in-store, prominently displayed 30% OFF ANY SINGLE ITEM Deals delivered through CardStar (Weekly) CardStar Load, consumer picks Merchant Card Consumer sign-up for deals
Program Considerations Monthly deals (# and frequency) Basic or enhanced merchant information Price per acquisition or monthly based on # locations Tech integration (web services and real- time calls/enrollment) or static information Self-service or enhanced reporting and analytics (dynamic real–time reporting, dashboards) MarketingNeeds Budget Service The Sweet Spot? This is different for each client. We will work with you to develop the blend of services and support that fits your organization best.