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The Art Of Messaging And Communication
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The Art Of Messaging And Communication

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Effective Communication Principles

Effective Communication Principles

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  • What do we hear when we listen to a sound??
  • We track these references and ideas onto the ‘screen of our mind’. We then generalize about those representations, classify them, categorize them, etc. This structures our minds, sends commands to our nervous system, and creates our felt sense of reality.
  • (1) Identify Influencers and Quality PR firms need to identify, target and cover the top sources of influence (and diviners of quality/truth) online. This means for any client, issue, or constituency must be able to identify, track and influence the key contributors to defining quality. Key new barometers of quality and influence include: Open source reviews and ratings (Gomez, BizRate.com, consumer reviews) Meta content analysis and content aggregators (reviews of reviews, analysis of analysis) Relevant user groups (over 100,000) Complaint and feedback sites (e.g., Yournamesucks.com) Trusted intermediaries and communities (e.g. Motley Fool, iVillage, etc.) Online newsletters, gurus and evangelists Employees   (2) Find Ways to Extract Value From Information Shift from providing the information, to learning from it. PR leaders will use tools like data mining and marketing automation to analyze information flows to anticipate issues and trends and provide value added services to their clients, such as: accurate forecasts identifying bellwether trends ahead of the curve superior market research on issues built on direct feedback and collaboration early warning on disasters and critical issues better segmentation and prioritization of constituents, influencers and media to direct communication strategies and coverage models   (3) Develop New Coverage Models PR leaders need new planning tools to create better coverage strategies and combine multiple communication channels (and technologies) to cover the entire network and expanding media. New planning tools such as network influencer mapping and constituency segmentation models can help inform content architecture, communications strategies, and allocate scarce resources in the most effective manner. PR must find ways to migrate much of the interaction to self service or low cost telephone-and web channels. This can be facilitated by many new tools (borrowed from direct marketing and hybrid selling leaders) can help leverage humans Permission marketing programs and email campaigns Event triggered marketing programs Self service web sites and utilities Tele-web customer service channels to cover media and inquires Content and communication architecture and navigation   (4) Redefine Value Proposition from Gatekeeper to Gateway Must adopt new investments that are more effective that traditional tools and are better aligned with online media and constituent behavior. These include Search engine optimization Seeded content, content syndication Affiliate networks of thousands of influencer sites Viral marketing approaches (e.g. Whack a Flack) Coverage, seeding and participation in chat groups and user groups Hosted forums, knowledgebases and FAQ’s on wed sites targeted at media/constituent needs (5) Get faster and/or Get Out of the Way The news cycle will shrink to zero (immediate). Moving faster (reducing cycle time, eliminating manual processes) is important in the short term, but PR leaders will look beyond repaving cowpaths with automation that speeds existing (linear) processes and focus on redefining processes and adopting new technologies with the focus on speeding or generating immediate feedback.   (6) Develop New Models for Two-Way Collaboration New info economy requires two way communications with media and constituency via means such as polling, inquiry and forums. “ Pull strategies” that generate inbound inquires (e.g. self service web sites with tele-web integration to a call center rep )will prove more Personalized web sites, content and newsletters targeted to help media do their jobs better Hosted discussion forums for media and constituents Feedback and incorporation into message development.

The Art Of Messaging And Communication Presentation Transcript

  • 1. The Art of Messaging and Communication Anne Egros Executive Coach http://www.Zestnzen.com
  • 2. Agenda
    • Perception and Behavior
    • The world is changing ...our perception the way we think, how we communicate and behave
    • Key Issues Communication
  • 3. Perception Interpretation Behavior
  • 4. If a tree falls in the forest and there is nobody around does it make a sound?
  • 5. Perception
    • Perception is the critical activity that links the individuals to stimulus. environment, group and situation
    • Perception consists of:
      • Exposure : Stimulus to nervous system
      • Attention : Sensation is passed to the brain
      • Interpretation : Assignment of meaning to the received sensation
  • 6. Stimulus
    • VAK Coding
    • V isual : pictures, sights, images
    • Aural: sounds, noise, music, tones
    • Kinesthetic: sensations, physical feelings of the body, smells, tastes
  • 7. The Perception Is Subjective
    • Individuals are variable in their responses to stimulus
    • Perception and Memory are both very selective.
    MESSAGE
  • 8. Individual Factors in Perception
    • Interests
    • Needs
  • 9.  
  • 10. Words influence because they evoke us to create representations within our minds at multiple levels.
  • 11. “ Ocean” means…
  • 12. Interpretation
    • The assignment of meaning to sensations
    • Cognitive interpretation – process whereby stimuli are placed into existing categories of meaning
    • Affective interpretation – the emotional or feeling response triggered by a stimulus
  • 13. Can you control what you see?
  • 14. Surface Structure is:
    • Words
    • Tonality
    • Body Language
    • Gestures
    • What you observe
  • 15. Deep Structure is:
    • Words
    • Tonality
    • Body Language
    • Gestures
    • Beliefs
    • Values
    • Biases
    • Prejudices
    • Experiences
    • Fears
    • Dreams
    • Feelings
  • 16. Right Brain/Left Brain
    • Emotional Brain Vs Logical Brain
    Right Brain=Lizard brain Random, Intuitive holistic, Synthesizing, Subjective, Looks at wholes. Emotional Left brain: Logical Brain Sequential, Rational, Analytical, Objective, Looks at parts
  • 17. “ Emotions are the gatekeeper to learning” Automatic "fight" or "flight" mode FEAR Anxiety STRESS
  • 18. Don’t Worry be Happy !
  • 19. Re-programming for positive thinking
    • Positive emotions enhance the ability of the cerebral cortex to process information and to create permanent mental programs.
    Step 1 : Clean your Head Step 2 : Recall enjoying experience Step 3 : Relax have Fun
  • 20.
    • Learned Responses
    • Age and Experience
    • Attitudes and Motivation
    • Intelligence and Memory
    • Personality and Perception
    Individual behaviour will depend on:
  • 21. The Death of Common Sense
    • Facts = Logic
    • Persuasion = Emotion
    • Logic rarely wins over emotion
    http://www.fas.harvard.edu/home/news_and_events/releases/brain_10142004.html
  • 22.
    • To better connect with people around you, it is critical to understand how they interact with the world around them
    The world of media is changing… BlackBerry®
  • 23. Feel the Future
    • Old Thinking
      • Science solves all
      • Facts
      • Knowledge
      • Pragmatic
      • Left/Right Politics
    • New Feeling
      • Science has limits
      • Feelings
      • Intuition
      • Spiritual
      • Single issue activism
  • 24. New Realities in Communication Trends Action
    • Find ways to extract value from information
    • Develop new coverage models
    • Get faster and/or get out of the way
    • Develop new models for two-way collaboration
    • The volume of information flowing will grow
    • The media is exploding
    • Communication efficiency will increase
    • Collaboration and interaction will increase
    • Redefine value proposition from gateway to gatekeeper
    • Levels of centralized control will decrease