Intercultural Non V iolent Communication An effective method to manage intercultural miscommunication and conflicts
What  Is NonViolent Communication ?   <ul><li>NVC  is a communication technique for the purpose of achieving mutual unders...
Dr Marshal Rosenberg <ul><li>Dr. Marshall Rosenberg is an American Psychologist who developed the CNV method. He is the Fo...
<ul><li>Dr. Rosenberg's book,  Nonviolent Communication: A Language of Compassion  (PuddleDancer Press, 1999) is the most ...
Nonviolent Communiation <ul><li>„ What I want in life is compassion, a flow between myself and others based on mutual givi...
The NVC Model:  Empathetic Listening <ul><li>Observations= facts without judgment </li></ul><ul><li>Feelings= emotions, no...
Feelings <ul><li>Affectionate </li></ul><ul><li>Confident </li></ul><ul><li>Engaged </li></ul><ul><li>Inspired </li></ul><...
Needs <ul><li>Connection </li></ul><ul><li>Physical well-being </li></ul><ul><li>Honesty </li></ul><ul><li>Play </li></ul>...
Conflict Resolution <ul><li>•  Resolve conflicts peacefully—personal or public, domestic or international </li></ul><ul><l...
Personal Relationships <ul><li>•  Deepen your emotional connections </li></ul><ul><li>•  Transform judgment and criticism ...
Parenting and Families <ul><li>•  Reduce family conflicts and sibling rivalry </li></ul><ul><li>•  Move beyond power strug...
Education and Schools <ul><li>•  Maximize the individual potential of all students </li></ul><ul><li>•  Strengthen student...
What Is Intercultural Competence ?   <ul><li>Intercultural competence is the ability of successful communication with peop...
Cultural Differences <ul><li>Language (Verbal and non-verbal) </li></ul><ul><li>Religion </li></ul><ul><li>Cultural Values...
Features of Culture <ul><li>1. facial expressions </li></ul><ul><li>2. religious beliefs </li></ul><ul><li>3. religious ri...
Body Language <ul><ul><ul><li>Physical closeness of people </li></ul></ul></ul><ul><ul><ul><li>Postures/body stance </li><...
Strategies for Effective Intercultural Nonviolent Communication <ul><li>Be aware of your own culture, beliefs, values and ...
NVC and Intercultural Conflicts <ul><li> Intercultural communication does not differ from other types of interpersonal com...
Intercultural Nonviolent Communication
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Intercultural Nonviolent Communication

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NVC is a communication technique for the purpose of achieving mutual understanding through relationship-building. NVC Improves the quality of personal and professional relationships. This method is attributed to Dr. Marshall Rosenberg

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Intercultural Nonviolent Communication

  1. 1. Intercultural Non V iolent Communication An effective method to manage intercultural miscommunication and conflicts
  2. 2. What Is NonViolent Communication ?   <ul><li>NVC  is a communication technique for the purpose of achieving mutual understanding through relationship-building. </li></ul><ul><li>NVC improves the quality of personal and professional relationships.  </li></ul>
  3. 3. Dr Marshal Rosenberg <ul><li>Dr. Marshall Rosenberg is an American Psychologist who developed the CNV method. He is the Founder of the  Center for Nonviolent Communication http://www.cnvc.org/ </li></ul><ul><li>In this video, Dr Marshal Rosenberg talk on how violence and terrorism he experienced inspired him to develop his nonviolence communication method:  http://bit.ly/cKF9Ar </li></ul>
  4. 4. <ul><li>Dr. Rosenberg's book,  Nonviolent Communication: A Language of Compassion  (PuddleDancer Press, 1999) is the most complete written presentation of this process. </li></ul><ul><li>The book has received endorsements from many in a wide variety of fields including Deepak Chopra, John Gray, Jack Canfield, and Vicki Robin. </li></ul><ul><li>It has already been translated into German, Spanish, Dutch, Danish, French, and Lithuanian with a Chinese translation in the works. </li></ul>
  5. 5. Nonviolent Communiation <ul><li>„ What I want in life is compassion, a flow between myself and others based on mutual giving from the heart. </li></ul><ul><li>And on this ground acting for peace and social change“ </li></ul><ul><li>Marshall Rosenberg </li></ul>Words can be walls .... or windows
  6. 6. The NVC Model: Empathetic Listening <ul><li>Observations= facts without judgment </li></ul><ul><li>Feelings= emotions, not equal to thinking </li></ul><ul><li>Needs = often not clearly expressed </li></ul><ul><li>Requests = Ask clearly what you want to satisfy your needs </li></ul>
  7. 7. Feelings <ul><li>Affectionate </li></ul><ul><li>Confident </li></ul><ul><li>Engaged </li></ul><ul><li>Inspired </li></ul><ul><li>Excited </li></ul><ul><li>Exhilarated </li></ul><ul><li>Grateful </li></ul><ul><li>Hopeful </li></ul><ul><li>Joyful </li></ul><ul><li>Peaceful </li></ul><ul><li>Refreshed </li></ul><ul><li>Afraid </li></ul><ul><li>Annoyed </li></ul><ul><li>Angry </li></ul><ul><li>Aversion </li></ul><ul><li>Confused </li></ul><ul><li>Disconnected </li></ul><ul><li>Disquiet </li></ul><ul><li>Embarrassed </li></ul><ul><li>Fatigue </li></ul><ul><li>Pain </li></ul><ul><li>Sad </li></ul><ul><li>Tense </li></ul><ul><li>Vulnerable </li></ul><ul><li>Yearning </li></ul>
  8. 8. Needs <ul><li>Connection </li></ul><ul><li>Physical well-being </li></ul><ul><li>Honesty </li></ul><ul><li>Play </li></ul><ul><li>Peace </li></ul><ul><li>Meaning </li></ul><ul><li>Autonomy </li></ul>
  9. 9. Conflict Resolution <ul><li>• Resolve conflicts peacefully—personal or public, domestic or international </li></ul><ul><li>• Get to the heart of conflict and disputes quickly </li></ul><ul><li>• Improve cooperation––listen so others are really heard </li></ul><ul><li>• Transform criticism and blame into compassionate connection </li></ul><ul><li>• Prevent future pain and misunderstanding </li></ul><ul><li>• Improve teamwork, efficiency and cooperation </li></ul>
  10. 10. Personal Relationships <ul><li>• Deepen your emotional connections </li></ul><ul><li>• Transform judgment and criticism into understanding and connection </li></ul><ul><li>• Listen so others are really heard </li></ul><ul><li>• Get what you want more often without using demands, guilt or shame </li></ul><ul><li>• Hear the needs behind whatever anyone does or says </li></ul>
  11. 11. Parenting and Families <ul><li>• Reduce family conflicts and sibling rivalry </li></ul><ul><li>• Move beyond power struggles to cooperation and trust </li></ul><ul><li>• Create a quality of connection that embodies unconditional love </li></ul><ul><li>• Protect and nurture the autonomy of children </li></ul><ul><li>• Motivate using “power-with” rather than “power-over” strategies </li></ul>
  12. 12. Education and Schools <ul><li>• Maximize the individual potential of all students </li></ul><ul><li>• Strengthen students’ interest, retention and connection to their work </li></ul><ul><li>• Improve safety, trust and connection in your classroom </li></ul>
  13. 13. What Is Intercultural Competence ?   <ul><li>Intercultural competence is the ability of successful communication with people of other  cultures . </li></ul><ul><li>In an increasingly global economy people must interact effectively with people who have different values, behavioral norms, and ways of perceiving reality </li></ul><ul><li>Sharing cultural similarities and differences by using Meta-communication (communicating about communication) helps learning and generating effective responses in specific contexts. </li></ul>
  14. 14. Cultural Differences <ul><li>Language (Verbal and non-verbal) </li></ul><ul><li>Religion </li></ul><ul><li>Cultural Values </li></ul><ul><li>Cultural Norms </li></ul>
  15. 15. Features of Culture <ul><li>1. facial expressions </li></ul><ul><li>2. religious beliefs </li></ul><ul><li>3. religious rituals </li></ul><ul><li>4. importance of time </li></ul><ul><li>5. paintings </li></ul><ul><li>6. values </li></ul><ul><li>7. literature </li></ul><ul><li>8. child-raising beliefs </li></ul><ul><li>9. ideas about leadership </li></ul><ul><li>10. gestures </li></ul><ul><li>11. holiday customs </li></ul><ul><li>12. ideas about fairness </li></ul>13. ideas about friendship 14. ideas about modesty 15. foods 16. eating habits 17. understanding of the natural world 18. concept of self 19. the importance of work 20. concept of beauty 21. music 22. styles of dress 23. general world view 24. concept of personal space 25. rules of social etiquette 26. housing
  16. 16. Body Language <ul><ul><ul><li>Physical closeness of people </li></ul></ul></ul><ul><ul><ul><li>Postures/body stance </li></ul></ul></ul><ul><ul><ul><li>Eye-contact (Use or avoidance) </li></ul></ul></ul><ul><ul><ul><li>Touch, </li></ul></ul></ul><ul><ul><ul><li>Hands/gesturing </li></ul></ul></ul><ul><ul><ul><li>Physical attire & overall grooming </li></ul></ul></ul><ul><ul><ul><li>Odors </li></ul></ul></ul>
  17. 17. Strategies for Effective Intercultural Nonviolent Communication <ul><li>Be aware of your own culture, beliefs, values and behavior. </li></ul><ul><li>Show curiosity toward other cultures and expand your knowledge when interacting with local people by listening and observing. </li></ul><ul><li>Show respect for other cultures and customs by adopting appropriate behavior and language (verbal and non-verbal) </li></ul><ul><li>Do not over-react when you feel uncomfortable or “under attack:, ask first questions for clarification </li></ul><ul><li>Be patient. </li></ul><ul><li>Learn quickly how to read people and assess situations </li></ul><ul><li>Be genuine, open and inclusive </li></ul><ul><li>Help other managers and employees by communicating clearly on roles, responsibilities, expected initiatives and behaviors. </li></ul><ul><li>Learn how to give feedback in a cultural sensitive way </li></ul><ul><li>Leverage cultural differences for mutual gain </li></ul>
  18. 18. NVC and Intercultural Conflicts <ul><li> Intercultural communication does not differ from other types of interpersonal communication. </li></ul><ul><li>To avoid conflicts, you can use your natural empathy and apply the NVC model with great success. </li></ul><ul><li>For future expats, I highly recommend  to read Rosenberg’s book and practice how to use NVC skills. </li></ul>
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