Intercultural Nonviolent Communication

Intercultural Non V iolent Communication An effective method to manage intercultural miscommunication and conflicts

What Is NonViolent Communication ?
NVC is a communication technique for the purpose of achieving mutual understanding through relationship-building.
NVC improves the quality of personal and professional relationships.

Dr Marshal Rosenberg
Dr. Marshall Rosenberg is an American Psychologist who developed the CNV method. He is the Founder of the Center for Nonviolent Communication http://www.cnvc.org/
In this video, Dr Marshal Rosenberg talk on how violence and terrorism he experienced inspired him to develop his nonviolence communication method: http://bit.ly/cKF9Ar

Dr. Rosenberg's book, Nonviolent Communication: A Language of Compassion (PuddleDancer Press, 1999) is the most complete written presentation of this process.
The book has received endorsements from many in a wide variety of fields including Deepak Chopra, John Gray, Jack Canfield, and Vicki Robin.
It has already been translated into German, Spanish, Dutch, Danish, French, and Lithuanian with a Chinese translation in the works.

Nonviolent Communiation
„ What I want in life is compassion, a flow between myself and others based on mutual giving from the heart.
And on this ground acting for peace and social change“
Marshall Rosenberg
Words can be walls .... or windows

The NVC Model: Empathetic Listening
Observations= facts without judgment
Feelings= emotions, not equal to thinking
Needs = often not clearly expressed
Requests = Ask clearly what you want to satisfy your needs

Feelings
Affectionate
Confident
Engaged
Inspired
Excited
Exhilarated
Grateful
Hopeful
Joyful
Peaceful
Refreshed
Afraid
Annoyed
Angry
Aversion
Confused
Disconnected
Disquiet
Embarrassed
Fatigue
Pain
Sad
Tense
Vulnerable
Yearning

Needs
Connection
Physical well-being
Honesty
Play
Peace
Meaning
Autonomy

Conflict Resolution
• Resolve conflicts peacefully—personal or public, domestic or international
• Get to the heart of conflict and disputes quickly
• Improve cooperation––listen so others are really heard
• Transform criticism and blame into compassionate connection
• Prevent future pain and misunderstanding
• Improve teamwork, efficiency and cooperation

Personal Relationships
• Deepen your emotional connections
• Transform judgment and criticism into understanding and connection
• Listen so others are really heard
• Get what you want more often without using demands, guilt or shame
• Hear the needs behind whatever anyone does or says

Parenting and Families
• Reduce family conflicts and sibling rivalry
• Move beyond power struggles to cooperation and trust
• Create a quality of connection that embodies unconditional love
• Protect and nurture the autonomy of children
• Motivate using “power-with” rather than “power-over” strategies

Education and Schools
• Maximize the individual potential of all students
• Strengthen students’ interest, retention and connection to their work
• Improve safety, trust and connection in your classroom

What Is Intercultural Competence ?
Intercultural competence is the ability of successful communication with people of other cultures .
In an increasingly global economy people must interact effectively with people who have different values, behavioral norms, and ways of perceiving reality
Sharing cultural similarities and differences by using Meta-communication (communicating about communication) helps learning and generating effective responses in specific contexts.

Cultural Differences
Language (Verbal and non-verbal)
Religion
Cultural Values
Cultural Norms

Features of Culture
1. facial expressions
2. religious beliefs
3. religious rituals
4. importance of time
5. paintings
6. values
7. literature
8. child-raising beliefs
9. ideas about leadership
10. gestures
11. holiday customs
12. ideas about fairness
13. ideas about friendship 14. ideas about modesty 15. foods 16. eating habits 17. understanding of the natural world 18. concept of self 19. the importance of work 20. concept of beauty 21. music 22. styles of dress 23. general world view 24. concept of personal space 25. rules of social etiquette 26. housing

Body Language
Physical closeness of people
Postures/body stance
Eye-contact (Use or avoidance)
Touch,
Hands/gesturing
Physical attire & overall grooming
Odors

Strategies for Effective Intercultural Nonviolent Communication
Be aware of your own culture, beliefs, values and behavior.
Show curiosity toward other cultures and expand your knowledge when interacting with local people by listening and observing.
Show respect for other cultures and customs by adopting appropriate behavior and language (verbal and non-verbal)
Do not over-react when you feel uncomfortable or “under attack:, ask first questions for clarification
Be patient.
Learn quickly how to read people and assess situations
Be genuine, open and inclusive
Help other managers and employees by communicating clearly on roles, responsibilities, expected initiatives and behaviors.
Learn how to give feedback in a cultural sensitive way
Leverage cultural differences for mutual gain

NVC and Intercultural Conflicts
Intercultural communication does not differ from other types of interpersonal communication.
To avoid conflicts, you can use your natural empathy and apply the NVC model with great success.
For future expats, I highly recommend to read Rosenberg’s book and practice how to use NVC skills.

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Intercultural Nonviolent Communication

by Anne Egros on Aug 17, 2010

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Intercultural Nonviolent Communication — Presentation Transcript