Clarity PPM services and Offshore Delivery Model


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Assyst is a CA Clarity PPM Partner and reseller. Assyst has an established CA Clarity PPM practice lead by a team of CA Clarity trained and certified professionals helping organizations put in place a robust IT governance that brings greater visibility, transparency, accountability and measurement into IT initiatives, thereby improving project management and reducing total cost of ownership. Assyst has award winning implementations to its credit. Our end-to-end CA Clarity PPM services include ;

# CA Clarity PPM Implementation assessment & roadmap development
# In-depth CA Clarity PPM 12.1.1 Functional Consulting
# Unique Accelerated CA Clarity PPM Upgrade Services ( ver 7.5.x to ver 12.1.1, ver 8.x to ver 12.1.1 )
# 24 x 7 Operations & Maintenance of existing CA Clarity PPM implementations
# CA Clarity PPM Enterprise Integration & extending Clarity PPM Architecture to other Business Systems
# Business Objects Reports ( Actuate to Business Objects Reports Migration )
# Clarity PPM - Xcelsius Dashboards
# Interface Development with ERP systems like PeopleSoft, SAP, Oracle eBusiness and other third party applications
# CA Clarity PPM On-Premise to Hosting Migration & Managed Hosting Services

Assyst Portfolio Management solutions give customers the tools needed to continuously align project investments with corporate goals. Successful implementation results in the highest return on the use of resources. Assyst’s Portfolio Management solutions provide customers with the structured environment needed to establish portfolio criteria for IT investment, and help develop plans and use-case scenarios and to communicate strategic decisions. Assyst follows an implementation approach that capitalizes on the management principles established by the PMI (Project Management Institute), and the Software Engineering Institute’s CMMI Level 5 processes. Assyst’s Portfolio Management solutions provide customers with extensive performance analysis and scorecard capability that shows the true costs and benefits of the strategic projects going on in an organization. Assyst's solution provides the ability to establish sophisticated metrics-based evaluation and selection criteria, create and optimize planning scenarios, communicate decisions and monitor progress.

Assyst’s Portfolio Management solutions help customers manage and track their major capital projects and investments transparently. Measurement metrics are established, accumulated, and aggregated for each project and program and presented to senior management and the PMO (Program Management Office) to determine the health of each investment.

For more information and Request for Proposal (RFP) please call 703-230-3100 or email at

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Clarity PPM services and Offshore Delivery Model

  1. 1. Advanced Software Systems Inc ( Assyst ) Clarity PPM Services & Global Delivery Model A Global Provider of Strategic IT Consulting, Managed Services and Business Process Outsourcing Vision Be “The One Point Source” for all information technology needs of our customers through partnership. Mission Provide superior services to our partners in a cost effective manner through associates who think and operate as company owners. ©Advanced Software Systems Inc. All rights reserved
  2. 2. • Introduction • About Assyst • Assyst Service Offerings • Clarity PPM Services • Clarity Operations and Maintenance Model • Delivery Model • Office Locations Advanced Software Systems Inc ( Assyst )
  3. 3. Global Provider for IT Solutions & Services Advanced Software Systems Inc ( Assyst ) • Global information technology (IT) services company • Headquartered in Sterling, VA, 6 locations Worldwide • Since 1993 ASSYST has provided managed IT services • An SEI-CMMI Level 3 Company • Offices in the USA and India • Over 700 associates worldwide • Global CA Clarity PPM practice • Use of well-defined processes and best practices • CA World 2010 Award Winning Implementation About Assyst
  4. 4. Service Offerings Advanced Software Systems Inc • Business Alignment Services  Business Process  Technology  Data Architecture  Security Architecture • Managed Services  Program Management  Project Management  Process Management • BPO Services  Staffing & Recruitment services  Content Management & Multimedia services Service Offerings
  5. 5. Clarity PPM Services • ClarityTM O&M Managed Services • In-Depth ClarityTM Functional Consulting • ClarityTM Accelerated Upgrade Services • ClarityTM Enterprise Reporting & Interface Development Clarity PPM Services Clarity PPM Services
  6. 6. Clarity Experience • Over five years of ClarityTM experience • Gap analysis & Feasibility study • Life cycle implementation experience • Clarity hosting services experience • Operations & Maintenance experience • Interface and reporting experience • Implementation enhancements experience • Upgrade experience (7.5.x to 12.1) Extensive ClarityTM Experience Clarity Experience
  7. 7. Assyst Methodology • Project Team Structure  Top down support throughout the organization for the project objectives  Well-defined roles and responsibilities for team members  Resources skill set matched to appropriate roles and responsibilities  Formalized and flexible project execution approach  Defined pragmatic roadmap in place  Review / Decision points to ensure corrective actions are executed  Strong executive support for the initiative • Organizational Change Management Program  Formalized change management plan in place  Established communication plans and road show strategies  Defined and traceable performance metrics  Feedback loop for organizational advice and suggestions (+/-) • Support & Training  Provide multiple channels and opportunities for training (e.g. CAPA, classroom, Q&A)  Clarity SME and mentor structure in place to support end users Assyst Methodology Assyst Methodology
  8. 8. O&M Services and Benefits Model ClarityTM Services offered by Assyst • Clarity End User Services  Answering End User Phone Calls  Collecting and Documenting Incident details  Prioritizing and Providing Status of Incidents  Troubleshoot Application Access Issues  Reset Passwords As Requested  Unlock Accounts As Required  Add, Change, Remove Access Rights  Basic End User Training  Coordinate with CA for Product Related Incidents  Provide End-User Desktop Application Support  Resource Creation, Maintenance, Issue Resolution  Project Creation, Maintenance, Issue Resolution Clarity Operations and Maintenance Model Services Offered
  9. 9. O&M Services and Benefits Model ClarityTM Services offered by Assyst • Clarity Technical Services  Incident Analysis & Resolution  Maintenance of Minor Changes to Existing Reports  Analyze Portlets Performance and/or Data Issues  Housekeeping and Non-code Performance Tuning  Assessing Impact of Application Changes  Acceptance Testing of Fixes  Testing of Application Changes/Minor Upgrades  Implementation of Minor Configuration or UI Changes  Assessment of New Minor Versions, Fix Packs, Patches  Report Testing of New Reports  Standard Report Execution and Distribution  Manage and Maintain System Admin Guide, Incident Log & SOP  Adding Clarity Custom Attributes & Creating New Portlets Services Offered Clarity Operations and Maintenance Model
  10. 10. O&M Services and Benefits Model ClarityTM Services offered by Assyst • Clarity Systems Administrator Services  Installation of Hot Fixes and Service Packs  Performing Base Release upgrades  Recommend, Procure & Configure Hardware for Clarity  Capacity Planning  Health monitoring of all Clarity Environments  Monitoring daily application, database & OS logs  Environment refresh  Performance Monitoring & Tuning  Batch Job, Nightly Process Monitoring  Stop Start Application Services Services Offered Clarity Operations and Maintenance Model
  11. 11. O&M Services and Benefits Model ClarityTM Services offered by Assyst Enterprise Reporting & Interface Development Services Offered • Define Interface, Output, and Reporting Requirements • Develop Interfaces to other Business Systems • Develop Portlets, Dashboard, and Reports • Business Objects and Xcelsius
  12. 12. • Clarity Hosting Services  Hosting & Managing Clarity Environments  Clarity Systems Administration Services  Application and Database Backup  OS Maintenance  FISMA and DIACAP compliant  Physical access policy is mapped to NIST 800-53 standards  All access to the facility is badge access  Background investigated cleared personnel are allowed in the Vaults  Audited by multiple Federal agencies for certification and accreditation  Hardened, bunker-like facility has delivered 100% uptime  Customer Portal provides the ability to monitor, analyze, remedy, and report all issues or anomalies that occur within a given hosted environment. ClarityTM Services offered by Assyst Advanced Software Systems Inc Services Offered
  13. 13. Global Delivery Model 1 Onsite Clarity PPM Centre of Excellence (CCoE) Team Structure Clarity Lead ASSYST Customer Technical Analyst Functional Analyst Report Writer System Administrator Testers Technical Project Manager Program Manager Program Manager ASSYST CCoE Engineers Technical Writers DBA Delivery Model Global Delivery Model 1
  14. 14. Global Delivery Model 2 Client Assyst Clarity Lead User Community Customer Team Structure Technical Analyst Functional Analyst Report Writer System Administrator Engineers Technical Writers Technical Project Manager DBA Program Manager ASSYST CCoE Testers Clarity PPM Centre of Excellence (CCoE) Delivery Model Global Delivery Model 2
  15. 15. Corporate Headquarters: 22866 Shaw Road Sterling, VA 20166 Phone: 703-230-3100 Fax: 703-230-0640 California 19925 Stevens Creek Blvd. Cupertino, CA 95014 Phone: 408-725-7104 New Jersey 379 Thornall Street, 2nd Floor Edison, NJ 08837 Phone: 609-865-2365 Kochi II-138, Thaikkattukara P.O. Muttom, Aluva - 683 106, Kochi, India Phone: +91 - 484 - 2628803/06/09 Fax: +91 - 484 - 2628986 Kolkata CJ-102, Sector-II, Salt Lake City Kolkata-700 091, India Phone: +1-703-230-3181 Phone: +91-33-65360459 Hyderabad Arya One Complex, IInd Flr, 1-8-308/48/13/101 PG Road, Sindhi Colony Secunderabad-500003, India Phone: +91-40-27849940 Office Locations Contacts
  16. 16. Contact Us To learn more about Clarity PPM Global Delivery Model : Cecil M Joseph Manager ( Clarity PPM Services ) 703-230-3100 xt 4638 Advanced Software Systems Inc ( Assyst )