Transformational change - what to do on... and off the Yellow Brick Road

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A presentation given by Adrian Pyne of APM's Programme Management and Portfolio Management SIGs to the APM Yorkshire and North Lincolnshire branch. Adrian's presentation was primarily about change management but covered various aspects of the project management world. This event was kindly hosted by the University of Bradford.

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Transformational change - what to do on... and off the Yellow Brick Road

  1. 1. Transformational change - what to do on... and off the Yellow Brick Road Adrian Pyne
  2. 2. About Adrian...... • Organisation culture development • Coaching and mentoring • Collaboration • Professional Services build and management • Business Transformation programme delivery and rescue • Portfolio, programme and project management capability development • Enterprise PMO design/build/operate • Intelligent Client model development • Member of APM approx. 20 years • APM Audit Committee • Frequent speaker , conference chair and blogger • Cabinet Office White Paper • OGC: MSP, P3M3 & Portfolio Mngt review panels • APM – Intro to Programme Mngt & Portfolio Mngt • The Gower Handbook of Programme Management • APM Registered Project Professional and Assessor 2
  3. 3. Applied Impact Technology 3
  4. 4.  Where Change comes from  The impact of environment  Barriers to Change  Being successful: overcoming the Barriers  A summary for success Content 4
  5. 5. Where Change comes from 5
  6. 6.  From the top – Driven by strategy – Pet projects – Continuity delivers benefits Where Change comes from Ptolemy Alexander the Great 6
  7. 7.  From the top – Driven by strategy – Pet projects  From within Where Change comes from Lead through inspiration, care and Trust 7
  8. 8. 1. Increase urgency Kotter’s 8 Step change model 2. Build guiding teams 3. Get the vision right 4. Communication for buy-in 5. Enable action 6. Create short-term wins 7. Don’t let up 8.Make it stick Create a Climate for change Engaging and enabling the organisation Implementing and sustaining change Open Minds, Make the Change, Embed the Change 8
  9. 9.  Organisation structure  Change vs. BAU  resource sources  customers/users  stakeholders  governance, e.g. financial approval  organisation culture Impact of the environment for Change an organisation fit for projects? 9
  10. 10. Impact of the environment for Change Vision Strategy Technology ProcessPolicies Values Organisation Rules Symbols Relationships Behaviours Perceptions Beliefs Assumptions Unwritten rules Common practice Work with your environment 10
  11. 11.  Environment  Organisation culture  Opponents to change  Inertia and emotion  Unsustained change Barriers to Change Understand what can stop you being successful 11
  12. 12. All these are on a scale 1-3 with 3 as the highest Q1. Do you Trust your Sponsor to do their role well? Q2. Have you got all the resources you were promised? Q3. Do you Trust your suppliers not to abuse, e.g. over changes? Q4. Is your organisation “friendly” to your Change programme? A little exercise 10 or more? will probably succeed 6-9? will struggle Less than 6? Oh dear 12
  13. 13.  Overcoming FEAR Being successful: Overcoming the Barriers to Change  Choose the right delivery approaches  Don’t throw the baby out with the bathwater  Plan and prepare for sustainability 13
  14. 14. Sadness Shame Disgust PotentialStartle/Surprise Anger Trust Thrive Relate Create Enjoy Excitement Survive Threat avoidance Defensiveness Attack Fear Responses8 Primary Emotions Like the three primary colours Copyright © 2011 Brenda Hales Survive or Thrive? A little neuroscience Being successful: Overcoming the Barriers to Change 14
  15. 15.  Open minds to Change  Sell the Change  Stakeholder analysis  Communications PLAN Know and communicate the purpose of the Change Excite! Being successful: Overcoming the Barriers to Change Overcoming FEAR 15
  16. 16. Don’t throw the baby out with the bathwater Re-combine and re-use Being successful: Overcoming the Barriers to Change Eric Abrahamson - Creative Recombination  people  networks (social not IT)  culture  processes  structure Eric Abrahamson: Change Without Pain 16
  17. 17. Prepare for Delivery AND for Operations  Solution delivery  Benefits delivery  Parallel with delivery Being successful: Overcoming the Barriers to Change Plan and prepare for sustainability 17
  18. 18. Prepare for Delivery AND for Operations  Considering Operations & Usability in Requirements  Developing Operational changes/additions  Preparing for Transition  At Transition to BAU  Support period Being successful: Overcoming the Barriers to Change Parallel with Delivery 18
  19. 19. Prepare for Delivery AND for Operations  Communication  Negotiation, e.g. with unions  Behavioural or cultural change  Training  Demonstrations & Roadshows  Mentoring and Coaching Being successful: Overcoming the Barriers to Change Sustainability approach may include: 19
  20. 20.  Programme management  Leadership approach  Organisation and culture Being successful: Overcoming the Barriers to Change The right Delivery approach Be flexible and adapt, e.g. plan, measure and adjust 20
  21. 21. Delivery approaches Coersive - Turnarounds - Rapid - Temporary Directive - Corporate transformations Consultative - Modular transformations Collaborative - Incremental change Dunphy & Stace 1993 Leadership approach Delivery method: Programme management Lead through inspiration, care and Trust 21
  22. 22. Being successful: Overcoming the Barriers to Change Managing Successful Programmes - Framework 22
  23. 23. 1. Increase urgency Kotter’s 8 Step change model 2. Build guiding teams 3. Get the vision right 4. Communication for buy-in 5. Enable action 6. Create short-term wins 7. Don’t let up 8.Make it stick Create a Climate for change Engaging and enabling the organisation Implementing and sustaining change Open Minds, Make the Change, Embed the Change Being successful: Overcoming the Barriers to Change 23
  24. 24. Being successful: Overcoming the Barriers to Change 24 Kotter Lewin Pyne Step 1: Establishing a Sense of Urgency Step 2: Creating the Guiding Coalition Step 3: Developing a Change Vision Unfreeze Open minds Step 4: Communicating the Vision for Buy-in Step 5: Empowering Broad-based Action Step 6: Generating Short-term Wins Change Make the Change Step 7: Never Letting Up Step 8: Incorporating Changes into the Culture Re-freeze Embed the Change
  25. 25.  Behaviours for success  Delivery organisation – not just roles Being successful: Overcoming the Barriers to Change Ensure people know what they are to do, where they fit and how they can work Build a confident and professional team 25
  26. 26. 1. Lead through inspiration, care and Trust 2. Open Minds, Make the Change, Embed the Change 3. Work with your environment 4. Understand what can stop you being successful 5. Know and communicate the purpose of the Change 6. Recombine and re-use 7. Prepare for delivery AND for operations. 8. Be flexible and adapt, e.g. plan, measure and adjust 9. Ensure people know what they are to do, where they fit and how they can work 10. Build a confident and professional team A summary for success: Adrian’s Tactics for Change 26
  27. 27. Thank you 27 Pyne Consulting l a.pyne@btconnect.com

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