The role of quality in delivering successful projects

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Quality in project management needs to be better understood. At its most basic, quality is about fitness for purpose: does a product, or project output, meet the stated requirement?


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The role of quality in delivering successful projects

  1. 1. Guest SpeakerGuest Speaker Dean Allen Presents “The role of quality in delivering successful projects”
  2. 2.  Background  ‘Quality in delivering successful projects’ – Overview – Experience sharing/discussion – Defence Scenario/discussion  Questions Order of EventsOrder of Events
  3. 3. BackgroundBackground
  4. 4. OverviewOverview Quality – Definition (ISO) ‘Degree to which a set of inherent characteristics’ fulfils requirements’
  5. 5. What’s it About?What’s it About? Overview Cont..Overview Cont..
  6. 6. Overview Cont..Overview Cont.. How to achieve it?How to achieve it?
  7. 7. Overview Cont..Overview Cont.. Management Principles (ISO 9000)  Customer focus  Leadership  Involvement of people  Process approach  System approach to management  Continual improvement  Factual approach to decision making  Mutually beneficial supplier relationships
  8. 8. Model of a Process Based QMSModel of a Process Based QMS Resource Management Management Responsibility Measurement, Analysis and Improvement Product Realisation Customers Requirements Customers Satisfaction Continual Improvement of the Quality Management System Product Inputs Outputs Plan Do Check Act Further information on the use of the ISO family of standards can be found here
  9. 9. Overview Cont..Overview Cont..  Fully engage top management  Identify key processes/interactions needed to meet quality objectives  Implement/manage QMS and associated processes  Build your ISO 9001 bases QMS  Implement system, train staff and verify processes  Manage the QMS  Objectively assess effectiveness of the system, possibly using a third party accreditor
  10. 10. Quality ExperienceQuality Experience Background  Construction  Education  Manufacturing - Contributor Worked Scenario  Defence - AVP Lead
  11. 11. Defence Scenario - BackgroundDefence Scenario - Background
  12. 12. Defence Scenario – Action TakenDefence Scenario – Action Taken
  13. 13. Defence Scenario – BenefitsDefence Scenario – Benefits
  14. 14. Questions?Questions?

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