Project PerformanceProject Performance
Project Performance – SomeProject Performance – Some
Thoughts & ReflectionsThoughts...
Mike BrowneMike Browne
BSc (Hons), MSc, ADip MC, FAPM, FCIOB,BSc (Hons), MSc, ADip MC, FAPM, FCIOB,
HonFAPMHonFAPM
Project...
What do all these Projects have in commonWhat do all these Projects have in common
??????????
Project PerformanceProject P...
• The Scottish Parliament BuildingThe Scottish Parliament Building
• The Wembley StadiumThe Wembley Stadium
• The Millenni...
Benefit Claimants Swipe Card System (£1 B)Benefit Claimants Swipe Card System (£1 B)
Libra Magistrates Courts SystemLibra ...
UK Polaris : Chevaline MissileUK Polaris : Chevaline Missile
Nimrod AircraftNimrod Aircraft
The Eurofighter ProgrammeThe E...
Organisational ChangeOrganisational Change
The NHS Computer SystemThe NHS Computer System
E-Government - transformationE-G...
Project PerformanceProject Performance
What do all these ProjectsWhat do all these Projects
Construction & Non - Construct...
Project PerformanceProject Performance
They are perceived by many asThey are perceived by many as
FAILURESFAILURES !!!!!!!...
Of courseOf course PROJECT FAILUREPROJECT FAILURE is in the eyeis in the eye
of the stakeholder !of the stakeholder !
And ...
What of Future NI Projects ?What of Future NI Projects ?
Desertcreat CollegeDesertcreat College
Lisanelly Shared Education...
The Future – NI PLC :The Future – NI PLC :
One of the largest Public Sector reformOne of the largest Public Sector reform
...
Construction & Infrastructure InvestmentConstruction & Infrastructure Investment
Programme ( approx £ 1.3 Billion p.a.)Pro...
Of course notOf course not ALLALL projects are doomed toprojects are doomed to
failure but why is it that it seems to happ...
Northern Ireland currently hasNorthern Ireland currently has
significant programme and projectsignificant programme and pr...
History also shows us that it isHistory also shows us that it is easiereasier forfor
projects toprojects to failfail than ...
Whilst the causes of project failure areWhilst the causes of project failure are
complex what is clear is that without the...
Some Thoughts & Reflections onSome Thoughts & Reflections on
Client Contribution to success!Client Contribution to success...
Assumed by the client or proffered byAssumed by the client or proffered by
internal / external advisors and / or theintern...
The Client OrganisationThe Client Organisation
Senior management value and fully appreciate theSenior management value and...
The client structure does not have to be altered toThe client structure does not have to be altered to
accommodate project...
Their ancillary and support departments, systemsTheir ancillary and support departments, systems
and procedures are aligne...
Their people with high levels of projectTheir people with high levels of project
management competencies will always be av...
All initiatives are appraised thoroughly andAll initiatives are appraised thoroughly and
properly scrutinised before they ...
The Construction ProjectThe Construction Project
Clients know what they want before the projectClients know what they want...
The ‘full’ project business case (FBC) is factual.The ‘full’ project business case (FBC) is factual.
‘‘Optimism bias’ does...
Adhering to the procurement legislation alone willAdhering to the procurement legislation alone will
deliver high levels o...
The Project TeamThe Project Team
Within the supply chain the project manager thatWithin the supply chain the project manag...
Design & Build procurement eradicates the riftDesign & Build procurement eradicates the rift
between so called ‘profession...
The supply chain multidimensional objectives areThe supply chain multidimensional objectives are
the same as ours.the same...
IIf we drive down the profit for the supply chainf we drive down the profit for the supply chain
beyond a critical limit w...
Project progress reports and reviews always tellProject progress reports and reviews always tell
the truth.the truth.
The ...
There will be no reluctance to escalate intractableThere will be no reluctance to escalate intractable
problems to a highe...
And so it goes on ……and on …And so it goes on ……and on …
BUT …. what can be done about it ??????BUT …. what can be done ab...
Syndicated SessionsSyndicated Sessions
Focus: Improving NIPLC via the Public Sector
Client through seizing opportunities a...
Construction Client Best PracticeConstruction Client Best Practice
Syndicated SessionsSyndicated Sessions
Part One
HowHow ...
Construction Client Best PracticeConstruction Client Best Practice
Syndicated SessionsSyndicated Sessions
Part Two
How can...
The
Project
Organisation
The
Project
The Environment
Society
Government
The Construction Indust
THE PROJECT LANDSCAPE
Clie...
Project performance - some thoughts and reflections
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Project performance - some thoughts and reflections

  1. 1. Project PerformanceProject Performance Project Performance – SomeProject Performance – Some Thoughts & ReflectionsThoughts & Reflections
  2. 2. Mike BrowneMike Browne BSc (Hons), MSc, ADip MC, FAPM, FCIOB,BSc (Hons), MSc, ADip MC, FAPM, FCIOB, HonFAPMHonFAPM Project PerformanceProject Performance
  3. 3. What do all these Projects have in commonWhat do all these Projects have in common ?????????? Project PerformanceProject Performance
  4. 4. • The Scottish Parliament BuildingThe Scottish Parliament Building • The Wembley StadiumThe Wembley Stadium • The Millennium DomeThe Millennium Dome • The Channel TunnelThe Channel Tunnel • The Jubilee LineThe Jubilee Line • The Sydney Opera HouseThe Sydney Opera House ConstructionConstruction
  5. 5. Benefit Claimants Swipe Card System (£1 B)Benefit Claimants Swipe Card System (£1 B) Libra Magistrates Courts SystemLibra Magistrates Courts System Child Support Agency SystemChild Support Agency System Canada's Gun Registry SystemCanada's Gun Registry System Information TechnologyInformation Technology
  6. 6. UK Polaris : Chevaline MissileUK Polaris : Chevaline Missile Nimrod AircraftNimrod Aircraft The Eurofighter ProgrammeThe Eurofighter Programme Type 45 DestroyerType 45 Destroyer Seasprite Helicopter programme (Australian Navy)Seasprite Helicopter programme (Australian Navy) The NASA – Space Station (USA)The NASA – Space Station (USA) DefenceDefence
  7. 7. Organisational ChangeOrganisational Change The NHS Computer SystemThe NHS Computer System E-Government - transformationE-Government - transformation Scottish Enterprise Agency - ReformScottish Enterprise Agency - Reform The National Identity SchemeThe National Identity Scheme
  8. 8. Project PerformanceProject Performance What do all these ProjectsWhat do all these Projects Construction & Non - ConstructionConstruction & Non - Construction have in common?have in common?
  9. 9. Project PerformanceProject Performance They are perceived by many asThey are perceived by many as FAILURESFAILURES !!!!!!!!!!!!!!
  10. 10. Of courseOf course PROJECT FAILUREPROJECT FAILURE is in the eyeis in the eye of the stakeholder !of the stakeholder ! And it may change over time !!!And it may change over time !!! Project PerformanceProject Performance
  11. 11. What of Future NI Projects ?What of Future NI Projects ? Desertcreat CollegeDesertcreat College Lisanelly Shared Education CampusLisanelly Shared Education Campus DOJ Change ProgrammeDOJ Change Programme Waste Management ProgrammeWaste Management Programme Flood Risk ManagementFlood Risk Management Energy related projectsEnergy related projects Project PerformanceProject Performance
  12. 12. The Future – NI PLC :The Future – NI PLC : One of the largest Public Sector reformOne of the largest Public Sector reform Programmes in Western EuropeProgrammes in Western Europe N.I. Civil Service Reform Review of Public Administration Wider Public Sector Reform Welfare Reform
  13. 13. Construction & Infrastructure InvestmentConstruction & Infrastructure Investment Programme ( approx £ 1.3 Billion p.a.)Programme ( approx £ 1.3 Billion p.a.) • Transport : Road & RailTransport : Road & Rail • Health & Social ServicesHealth & Social Services • Schools / Further EducationSchools / Further Education • Water & WasteWater & Waste • Urban RegenerationUrban Regeneration • Social HousingSocial Housing The Future – NI PLC :The Future – NI PLC :
  14. 14. Of course notOf course not ALLALL projects are doomed toprojects are doomed to failure but why is it that it seems to happen tofailure but why is it that it seems to happen to our most prestigious and important ones ?our most prestigious and important ones ? The causes ofThe causes of PROJECT FAILUREPROJECT FAILURE are manyare many and varied.and varied. Project PerformanceProject Performance
  15. 15. Northern Ireland currently hasNorthern Ireland currently has significant programme and projectsignificant programme and project challenges.challenges. It is our collective interest to avoidIt is our collective interest to avoid failure by promoting success andfailure by promoting success and delivering excellent performance.delivering excellent performance. Consider ………….Consider …………. Project PerformanceProject Performance
  16. 16. History also shows us that it isHistory also shows us that it is easiereasier forfor projects toprojects to failfail than to be successful !than to be successful ! WhyWhy ? –? – Mostly because they haveMostly because they have Complex Interdependencies !Complex Interdependencies ! .. Project PerformanceProject Performance
  17. 17. Whilst the causes of project failure areWhilst the causes of project failure are complex what is clear is that without thecomplex what is clear is that without the CLIENTCLIENT acting / behaving properly andacting / behaving properly and knowing how they canknowing how they can CONTRIBUTECONTRIBUTE to projectto project performance then success is unlikely.performance then success is unlikely. Project PerformanceProject Performance
  18. 18. Some Thoughts & Reflections onSome Thoughts & Reflections on Client Contribution to success!Client Contribution to success! Let us consider someLet us consider some Client IllusionsClient Illusions !!!!!! Project PerformanceProject Performance
  19. 19. Assumed by the client or proffered byAssumed by the client or proffered by internal / external advisors and / or theinternal / external advisors and / or the supply chain.supply chain. Observations made from investigating manyObservations made from investigating many international projectsinternational projects In no specific order !In no specific order ! Construction Client IllusionsConstruction Client Illusions
  20. 20. The Client OrganisationThe Client Organisation Senior management value and fully appreciate theSenior management value and fully appreciate the benefits of effective and efficient project deliverybenefits of effective and efficient project delivery and give due leadership and direction.and give due leadership and direction. The delivery of a major construction capital projectThe delivery of a major construction capital project will mean little disruption to business as usual forwill mean little disruption to business as usual for the client.the client. Construction Client IllusionsConstruction Client Illusions
  21. 21. The client structure does not have to be altered toThe client structure does not have to be altered to accommodate project delivery.accommodate project delivery. We have an organisation culture that promotesWe have an organisation culture that promotes and delivers successful projects.and delivers successful projects. A centrally mandated and compliance culture isA centrally mandated and compliance culture is sufficient to promote project success.sufficient to promote project success. Construction Client IllusionsConstruction Client Illusions
  22. 22. Their ancillary and support departments, systemsTheir ancillary and support departments, systems and procedures are aligned with project delivery.and procedures are aligned with project delivery. Their people (employees) can fit this into theirTheir people (employees) can fit this into their normal work pattern.normal work pattern. Their people are competent to lead and manageTheir people are competent to lead and manage ALLALL project types.project types. Their people are adequately educated and trainedTheir people are adequately educated and trained for the job in hand.for the job in hand. Construction Client IllusionsConstruction Client Illusions
  23. 23. Their people with high levels of projectTheir people with high levels of project management competencies will always be availablemanagement competencies will always be available for future projects within the ‘department’.for future projects within the ‘department’. Major, significant or high-risk projects will get theMajor, significant or high-risk projects will get the attention they deserve.attention they deserve. Effective project professionals (leaders andEffective project professionals (leaders and managers) are sufficiently recognised.managers) are sufficiently recognised. Project delivery is the prime focus of the client andProject delivery is the prime focus of the client and its employees.its employees. Construction Client IllusionsConstruction Client Illusions
  24. 24. All initiatives are appraised thoroughly andAll initiatives are appraised thoroughly and properly scrutinised before they appear asproperly scrutinised before they appear as projects.projects. All projects are properly launched and initiated.All projects are properly launched and initiated. We do not need external project professionalsWe do not need external project professionals (experts) to lead and manage a significant mission(experts) to lead and manage a significant mission critical project.critical project. Construction Client IllusionsConstruction Client Illusions
  25. 25. The Construction ProjectThe Construction Project Clients know what they want before the projectClients know what they want before the project starts.starts. Clients know when the project is a success.Clients know when the project is a success. We can easily hit the entire project KPI s !We can easily hit the entire project KPI s ! They will get unbiased advice.They will get unbiased advice. Only viable projects get initiated and launched.Only viable projects get initiated and launched. Construction Client IllusionsConstruction Client Illusions
  26. 26. The ‘full’ project business case (FBC) is factual.The ‘full’ project business case (FBC) is factual. ‘‘Optimism bias’ doesn’t exist in my appraisals.Optimism bias’ doesn’t exist in my appraisals. Pushing the risk down the supply chain will notPushing the risk down the supply chain will not cost us!cost us! Projects do not go ‘off track’ after this stage.Projects do not go ‘off track’ after this stage. Construction Client IllusionsConstruction Client Illusions
  27. 27. Adhering to the procurement legislation alone willAdhering to the procurement legislation alone will deliver high levels of project performance.deliver high levels of project performance. Adhering to the procurement legislation willAdhering to the procurement legislation will naturally get us the best project team.naturally get us the best project team. Project professionals and advisors do not haveProject professionals and advisors do not have preferred procurement routes.preferred procurement routes. A ‘One Size’ fits all procurement route alwaysA ‘One Size’ fits all procurement route always works well.works well. Construction Client IllusionsConstruction Client Illusions
  28. 28. The Project TeamThe Project Team Within the supply chain the project manager thatWithin the supply chain the project manager that has other duties e.g. design, cost surveying,has other duties e.g. design, cost surveying, construction etc willconstruction etc will alwaysalways act for and on behalfact for and on behalf of the client’s best interests.of the client’s best interests. Most projects do not require a single point ofMost projects do not require a single point of management – the project manager!management – the project manager! The project manager is in control.The project manager is in control. Construction Client IllusionsConstruction Client Illusions
  29. 29. Design & Build procurement eradicates the riftDesign & Build procurement eradicates the rift between so called ‘professionalism’ (consultants)between so called ‘professionalism’ (consultants) and ‘commercialism’ (contractors).and ‘commercialism’ (contractors). The design can be frozen early in the projectThe design can be frozen early in the project cycle.cycle. The execution / construction part is easy.The execution / construction part is easy. The form of contract will protect the client even ifThe form of contract will protect the client even if they dothey do NOTNOT do what they are supposed to do.do what they are supposed to do. Construction Client IllusionsConstruction Client Illusions
  30. 30. The supply chain multidimensional objectives areThe supply chain multidimensional objectives are the same as ours.the same as ours. The supply chain will always air their mistakes toThe supply chain will always air their mistakes to the client and not ask the client to absorb thethe client and not ask the client to absorb the consequences.consequences. We have achieved a positive culture of partneringWe have achieved a positive culture of partnering and collaborative working.and collaborative working. Construction Client IllusionsConstruction Client Illusions
  31. 31. IIf we drive down the profit for the supply chainf we drive down the profit for the supply chain beyond a critical limit we can still get projectbeyond a critical limit we can still get project harmony and collaborative working.harmony and collaborative working. If a significant supply chain partner goes out ofIf a significant supply chain partner goes out of business it will not disrupt project progress orbusiness it will not disrupt project progress or increase costs.increase costs. Construction Client IllusionsConstruction Client Illusions
  32. 32. Project progress reports and reviews always tellProject progress reports and reviews always tell the truth.the truth. The production of progress reports is sufficient toThe production of progress reports is sufficient to correct any problems.correct any problems. The existence of good governance, approvals andThe existence of good governance, approvals and assurance systems is sufficient to correct anyassurance systems is sufficient to correct any problems.problems. Construction Client IllusionsConstruction Client Illusions
  33. 33. There will be no reluctance to escalate intractableThere will be no reluctance to escalate intractable problems to a higher authority.problems to a higher authority. Non – viable projects will be terminated in goodNon – viable projects will be terminated in good time!time! We always capture key lessons learnt and alwaysWe always capture key lessons learnt and always use them again for future projects.use them again for future projects. Construction Client IllusionsConstruction Client Illusions
  34. 34. And so it goes on ……and on …And so it goes on ……and on … BUT …. what can be done about it ??????BUT …. what can be done about it ?????? Construction Client IllusionsConstruction Client Illusions
  35. 35. Syndicated SessionsSyndicated Sessions Focus: Improving NIPLC via the Public Sector Client through seizing opportunities and implementing best practice. (Mixed sector tables with appointed facilitator) Construction Client Best PracticeConstruction Client Best Practice
  36. 36. Construction Client Best PracticeConstruction Client Best Practice Syndicated SessionsSyndicated Sessions Part One HowHow should the Public Sector Client overcomeovercome the constraints / barriers / illusions identified earlier? The Construction IndustryIndustry The ClientClient Organisation Project DeliveryDelivery The Project TeamProject Team / Organisation Key Action Points
  37. 37. Construction Client Best PracticeConstruction Client Best Practice Syndicated SessionsSyndicated Sessions Part Two How can IndustryIndustry help the ClientClient with this journey? Key Action Points
  38. 38. The Project Organisation The Project The Environment Society Government The Construction Indust THE PROJECT LANDSCAPE Client Project Management
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