DISCUSSWhat practices do you ‘practice’6th edition BoK Topics
DISCUSSAn alternative name for this slide could be Change and Business as Usual PracticesPose the question: “What practices do we need in order to deliver change (note that “deliver” is slightly lets hierarchical than “manage”, more active than “participate in” and less aggressive than “drive through”. Resonates with the tone of say MSP.M_o_R and ITIL are either not practices for delivering change or sit on the border with business as usual.If delegates need a definition of change management (which is actually organisational sociology) offer “Leading teams of people in organisations undergoing change”.Can be used as a menu slide to link to a wide range of optional concepts modules.
EXPLAINThese terms are from Cosby's Quality Maturity GridThe terms are a bit aspirational, you might have to be a bit cynical
EXPLAINThis is AFA’s definition. Surprisingly the are no widely used definitions of these terms
TELLVery briefEstablish credibility for AFA by noting that we are accredited to deliver training in many of these methodsCould broaden the discussion to look at the advantages of adopting a common approach such as these methods