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Avoiding the pitfalls when implementing association management systems


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Presented by Charles Perkin, tfi Meeting Point …

Presented by Charles Perkin, tfi Meeting Point
At the Association Congress 2011

Published in: Business, Technology

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  • Welcome & good morning
  • Brief background
  • We make more of meeting through 3 dedicated channels: TFI Pharma – specialist expertise for pharmaceutical and health sciences clients … preferred supplier of GSK TFI Corporate – creative meetings, events and incentives for large worldwide organisations TFI Meeting Point – major projects for government, associations and trade organisations
  • Introduce case study, company background
  • Event process As who has analysed their event booking process
  • Publication booking process, highlight the complexity, and how difficult it is to simplify process’s
  • This is what we wanted , based on two large conferences we were hoping to manage in house WGRC/Manubuild Lead us to the belief that why not buy a system that covers all our business needs
  • ? - why change first point Will change be accepted ? change Project team people with key Internal membership structures green roof design ?? Income streams £ sign Compatibility – graphic eg IE7 only with Adobe version 9 analytics
  • Geography of the supplier Support - how much is online - use of manuals, capacity for queries –site testing period Bespoke development –is it supported post live launch ? – use LACL CIEF CPN booking code Of course what is the core business of the supplier, are they Event software suppliers, or can they provide a total encompassing package
  • Phone image Communicating with members, explain how you are changing their systems Empty board room Project steering group – who leads it (is the leader keen and willing ?), who do they report to, how is it managed Do they have time ? Barriers to change - difficult one, site accounts, general receptiveness of the team to change Diary pic: Timeline of project – don under estimate the time it takes Timeline of testing period – it is long enough, has the time allocated been realistic, are the right people testing it ? – link to capacity of handler to manage problems and respond
  • Last and by no means least Off the shelf versus hybrid
  • Transcript

    • 1.  
    • 2.  
    • 3. Avoiding the pitfalls when implementing Association management systems Presented to: Association Congress 2011 Presented by: Charles Perkin Account Manager TFI Meeting Point
    • 4. TFI Group Brief Background Information
        • Independent organisation
        • Annual turnover £8m
        • 30 years’ experience
        • 30 full time employees
        • 90% repeat business
        • Environmentally conscious
    • 5. Key industry sectors
        • TFI Meeting Point
        • TFI Pharma
        • TFI Corporate
        • Supporting our clients to secure their audiences
    • 6. Case study: avoiding the pitfalls when implementing Association management systems
      • A not for profit association
      • Mainly UK based
      • £3-4m turnover
      • 700 members
      • Projects, books, events
    • 7.  
    • 8.  
    • 9. Why did we want to change the way we worked ?
    • 10. Factors to consider when changing/reviewing your own systems to match the new technologies
    • 11. Critical questions for your RFP’s & suppliers before engaging them
    • 12. Planning across the whole organisation
    • 13.  
    • 14. Budgets out of control
    • 15.  
    • 16.  
    • 17. Thank you for listening Questions Charles Perkin TFI Meeting Point Make More of Meeting Email: Telephone: +44 (0)207 808 5600
    • 18.