CompTIA Brazil Research Summary vfinal


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CompTIA Brazil Research Summary vfinal

  1. 1. Interna'onal  Technology  Adop'on   &  Workforce  Issues  Study   Summary  for  Brazil  
  2. 2. About  this  Research   CompTIA’s  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study  was  conducted  to  collect  and  share  informa'on  on  technology  adop'on  and   workforce  trends  across  several  countries.  The  objec'ves  of  this  research  include:       •  Explore  business  and  informa'on  technology  (IT)  priori'es  among  organiza'ons   •  Examine  the  usage  of  key  technologies/solu'ons  and  IT  services  such  as  security  and  cloud  compu'ng   •  Iden'fy  which  IT  skills  are  most  important  to  employers  and  if  there  are  any  skills  gap  issues  or  staffing  concerns   •  Evaluate  professional  development  prac'ces  such  as  training  and  cer'fica'on         The  data  for  this  study  was  collected  via  a  quan'ta've  online  survey  conducted  February  22  to  March  23,  2013  among  1,256  IT  and  business  execu'ves   directly  involved  in  seXng  or  execu'ng  informa'on  technology  policies  and  processes  within  their  organiza'ons.  The  10  countries  covered  in  this  study   include:     Brazil  (n=125);  Canada  (n=125);  France  (n=125);  Germany  (n=131);  Japan  (n=125);  India  (n=125);  Mexico  (n=125);  Middle  East  Subset  (Oman,  Saudi   Arabia,  United  Arab  Emirates)  (n=125);  Thailand  (n=125);  United  Kingdom  (n=125)     Surveys  were  localized  and  translated  to  allow  respondents  to  par'cipate  in  their  na've  language.  Addi'onally,  precau'ons  were  taken  to  minimize   misinterpreta'ons  of  ques'ons.  However,  research  has  shown,  cultural  differences  exist  and  can  affect  responses  to  certain  ques'on  types,  such  as  5-­‐ point  sa'sfac'on  ra'ng  ques'ons.  Viewers  of  this  report  should  keep  that  in  mind  when  comparing  results  across  countries.       The  margin  of  sampling  error  at  95%  confidence  for  aggregate  results  is  +/-­‐  2.8  percentage  points.  Sampling  error  is  larger  for  subgroups  of  the  data,   such  as  individual  countries  where  it  is  +/-­‐  8.9  percentage  points.  As  with  any  survey,  sampling  error  is  only  one  source  of  possible  error.  While  non-­‐ sampling  error  cannot  be  accurately  calculated,  precau'onary  steps  were  taken  in  all  phases  of  the  survey  design,  collec'on  and  processing  of  the  data   to  minimize  its  influence.  Note:  because  data  collec'on  occurred  via  an  online  survey,  in  countries  where  Internet  penetra'on  is  lower  among   businesses,  the  non-­‐sampling  error  could  be  higher.       CompTIA  is  responsible  for  all  content  contained  in  this  series.  Any  ques'ons  regarding  the  study  should  be  directed  to  CompTIA  Market  Research  staff   at  research@comp'         CompTIA  is  a  member  of  the  Marke'ng  Research  Associa'on  (MRA)  and  adheres  to  the  MRA’s  Code  of  Market  Research  Ethics  and  Standards.    
  3. 3. Key  IT  Priori+es  for  Brazilian  Businesses:   1.  IT  security   2.  Data  storage/back-­‐up   3.  Network  infrastructure   4.  Upda'ng  aging  computers/somware     5.  Automa'ng  business  processes  through  technology   Key  Summary  Points:  Brazil   Key  Stats  for  Brazil $12,000   GDP  per  capita  (PPP)  |  world  rank:  103rd     3.02%   GDP  growth  forecast  for  2013   85%   %  of  Brazilian  execu'ves  expec'ng  2013  business   condi'ons  to  be  beqer  than  2012   107.1m   Total  workforce   71%   %  of  workforce  employed  in  the  services  sector   0.759m     Es'mate  of  IT  workforce*  in  core  IT  occupa'ons   49%   %  of  Brazilian  execu'ves  expec'ng  to  increase  IT   staff  headcount  at  their  business  in  2013   75.98m   Internet  users  |  world  rank:  4th     244.36m   Mobile  phone  users  |  world  rank:  5th     84%   NET  %  of  Brazilian  execu'ves  indica'ng  IT  is   important  to  the  success  of  their  business     7.2%   Planned  increase  in  IT  spending  in  2013  (YOY)   Key  Strategic  Priori+es  for  Brazilian  Businesses:   1.  Improve  staff  produc'vity  /  capabili'es   2.  Reach  new  customers   3.  Reduce  costs  /  overhead   Cybersecurity:   88%  of  Brazilian  execu'ves  believe  the  cybersecurity  threat  is  in   increasing.  Addi'onally,  65%  of  Brazilian  execu'ves  believe  human   error  is  a  growing  factor  in  security  security  incidents:  Top  human  error   related  factors  include:   1.  Failure  of  end-­‐users  to  follow  security  procedures  and  policies   2.  General  negligence  /  carelessness  towards  security   IT  Skills  Gaps:   86%  of  Brazilian  execu'ves  indicate  at  least  some  degree  of  gaps  in  IT   skills  at  their  business  exists.  For  44%,  the  reported  skills  gaps  are   small,  while  for  42%  the  gaps  are  more  extensive.  Top  nega've  effects   of  IT  skills  gaps  at  Brazilian  businesses:     1.  Lower  staff  produc'vity   2.  Less  than  ideal  customer  service  and/or  engagement   IT  Training  and  Cer+fica+on:   93%  of  IT  staff  at  Brazilian  businesses  engaged  in  some  type  of  IT   training  during  the  past  12  months.   1.  87%  of  Brazilian  execu'ves  believe  IT  cer'fica'ons  will  increase  in   importance  over  the  next  two  years   2.  76%  of  Brazilian  execu'ves  agree  (NET)  that  staff  holding  IT   cer'fica'ons  are  more  valuable  to  the  organiza'on   Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC     *See  appendix  for  defini'on  of  core  IT  occupa'ons  
  4. 4. Detailed  Findings:  Business   and  Technology  Issues  
  5. 5. Strategic  Priori'es  Include  Strong  Tech  Component   Base:  1,244  business  and  IT  execu'ves  from  Brazil,  Canada,  France,     Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study       20%   76%   12%   85%   Overall   Brazil   Top  Strategic  Priori+es  Among   Brazilian  Businesses  for  2013   NET   Unimportant   NET   Important   Neutral   1.  Improve  staff  produc'vity  /  capabili'es   2.  Reduce  costs  /  overhead   3.  Reach  new  customers   4.  Innovate  more  effec'vely   5.  Further  leverage  technology  to  improve   business  opera'ons   85%  of  Brazilian  execu'ves  in  this  CompTIA   survey  say  business  condi'ons  are  improving   and  expect  2013  to  be  beqer  than  2012.     97%  expect  to  increase  their  expenditure  on   IT  products  and  services  over  the  next  12   months.   Importance  of  Technology  to  Brazilian   Business  Success  Trends  Upwards  
  6. 6. Many  Businesses  Seek  to  Improve  Their  Use  of  IT   1%   4%   37%   40%   19%   Not  at  all  close   Not  that  close     Moderately  close   Very  close     Exactly  where    want  to  be   Degree  to  Which  Brazilian   Businesses  are  “Where  They  Want   to  Be”  in  Technology  U+liza+on   1.  Security/Cybersecurity     2.  Data  storage/back-­‐up   3.  Network  infrastructure     4.  Upda'ng  aging  computers/somware     5.  Automa'ng  business  processes  through   technology   6.  Mobility-­‐related  ini'a'ves   7.  Data  analy'cs/Big  data/Business   intelligence   8.  Business  con'nuity/Disaster  recovery   9.  Cloud  compu'ng   Top  Technology  Priori+es  Over  Next  12   Months  for  Brazilian  Businesses   Base:  125  Brazilian  business  and  IT  execu'ves   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study  
  7. 7. More  than  Half  of  Brazilian  Businesses  have   Adopted  Cloud  Compu'ng  to  Some  Degree   22%   21%   39%   17%  18%   26%   39%   16%   Overall   Brazil   Key  Hurdles  to  Cloud  Adop+on   for  Brazilian  Businesses   Cloud  Compu+ng  Adop+on  Stage   Full  use   stage   Experi-­‐ menta+on   stage   Evalu-­‐   a+on  or   Imple-­‐ menta+on   stage   Basic   aware-­‐ ness   stage   48%  Security  or  data  loss  concerns     35%  Slow  or  unreliable  Internet  access     34%  Challenges  in  developing  staff  exper'se    with  cloud  applica'ons  and  solu'ons     33%  Difficulty  in  integra'ng  or  migra'ng  legacy      applica'ons  to  the  cloud     25%  Cloud  services  s'll  unproven     22%  Insufficient  or  unclear  ROI     22%  Lack  of  local  cloud  service  providers   Base:  1,252  business  and  IT  execu'ves  from  Brazil,  Canada,  France,     Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study      
  8. 8. Cybersecurity  Risks  a  Growing  Concern   1%   2%   27%   44%   26%   0%   2%   10%   50%   38%   Decreasing   significantly   Decreasing   moderately   No  change   Increasing   moderately   Increasing   significantly   Brazil   Overall   Overall,  88%  of  Brazilian  Businesses   Believe  the  Security  Threat  Level   has  Increased  during  Past  Two  Years   1.  Rise  of  social  networking   2.  Growing  criminaliza'on  and  organiza'on  of   hackers  mo'vated  by  financial  gain   3.  Sophis'ca'on  of  security  threats  exceeding  IT   staff’s  exper'se  to  thwart  them   4.  Greater  availability  of  easy-­‐to-­‐use  hacking  tools,   allowing  more  individuals  to  engage  in  criminal   cyber  ac'vity   5.  More  reliance  on  Internet-­‐based  applica'ons,   such  as  cloud  compu'ng   Top  Factors  Cited  by  Brazilian   Businesses  for  Increasing  Security  Risks   Base:  1,256  business  and  IT  execu'ves  from  Brazil,  Canada,  France,     Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study      
  9. 9. Human  Error  Increasingly  a  Security  Risk  Factor     35%   65%   NET  increase  in  human   error  as  a  security  risk   factor   NET  no  change  or   decrease  in  human   error  as  a  security   factor   Top  Drivers  of  Human  Error  as  an   Rising  Security  Risk  Factor   Assessment  of  Human  Error  as   a  Security  Risk  Factor   1.  Failure  of  end-­‐users  to  follow  security   procedures  and  policies   2.  General  negligence  /  carelessness  towards   security   3.  Lack  of  security  exper'se  with  websites  and   applica'ons   4.  Failure  of  IT  staff  to  follow  security  procedures   and  policies   5.  Increased  use  of  social  media  by  staff   6.  Failure  of  staff  to  get  up  to  speed  with  new   threats  (e.g.  mobility,  social  media,  cloud,  etc.)   7.  Inten'onal  disabling  of  security  to  allow  for  use   of  a  non-­‐approved  applica'ons   Base:  125  Brazilian  business  and  IT  execu'ves   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study  
  10. 10. Detailed  Findings:  IT  Training   and  Cer'fica'on  Issues  
  11. 11. 1  in  2  Brazilian  Businesses  Plan  to  Hire  IT  Staff  in   2013;  Many  Expect  Challenges  in  Finding  Workers   5%   56%   39%   3%   48%   49%   Decrease  in   IT  staff   No    change   Increase  in  IT   staff   Overall   Brazil   22%   78%   NET  concerned*   about  IT  labor   quan+ty  or  quality   NET  not  that   concerned  about   IT  labor  quan+ty   or  quality   Concern  Over  Ability  to  Hire  IT  Staff  2013  Hiring  Intent  for  IT  Staff   Base:  1,252  business  and  IT  execu'ves  from  Brazil,  Canada,  France,     Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study      
  12. 12. Many  Businesses  Seek  Improvement   on  the  IT  Skills  Front   1%   9%   32%   44%   14%   Not  at  all  close   Not  that  close     Moderately  close   Very  close     Exactly  where    want  to  be   Assessment  of  how  Close   Brazilian  Businesses  are  to   Where  They  Want  to  be  with  the   IT  Skills  of  Their  IT  Staff   41%  Lower  staff  produc'vity     41%  Poor  customer  service  /    customer  engagement     36%  Ineffec've  innova'on  /  new    product  development     34%  Speed  to  market  with  new    products  or  services     32%  Security  /  defending  against    malware,  hacking,  etc.   Top  Nega+ve  Impacts  of  IT  Skills  Gaps   Base:  125  Brazilian  business  and  IT  execu'ves   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study  
  13. 13. IT  Skills  Ra'ng  Among  Brazilian  Businesses     1.  Teamwork   2.  Project  management   3.  Customer  service   4.  Mo'va'on  and  ini'a've   5.  Verbal  and  wriqen  communica'on  skills   6.  Strong  work  ethic   7.  Flexibility  and  adaptability   8.  Innova'on  /  Crea've  problem  solving   9.  Analy'cal  skills   Top  Rated  “Sod”  IT  Skills   1.  Database  /  Informa'on  management   2.  Storage  /  data  back-­‐up   3.  Networks  /  Infrastructure   4.  Server  /  data  center  management   5.  Help  Desk  /  IT  support   6.  Data  analy'cs  /  Business  intelligence   7.  Enterprise  resource  planning  (ERP)   8.  Web  infrastructure   9.  Applica'on  development  /  programming   10.  Printers,  copiers,  mul'func'on  devices   Top  Rated  IT  Skills  in  Terms  of   the  Importance  of  Maintaining  a   High  Skill  Level  Among  IT  staff       Keep  in  mind,  many  emerging  technologies,  such  as  cloud  or  mobility,  are  important  to  businesses,  but  it  may  not  yet  be  the  highest   priority  to  ensure  a  high  level  of  IT  staff  exper'se.  As  businesses  move  along  the  adop'on  curve  and  engage  in  more  advanced  uses  of   cloud  and  mobility,  staff  exper'se  in  those  areas  increases.  Addi'onally,  in  some  areas  such  as  security,  businesses  may  rely  on  outside   experts  for  guidance,  so  building  internal  skills  could  be  a  lower  priority.     Base:  125  Brazilian  business  and  IT  execu'ves   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study  
  14. 14. Types  of  Training/Educa'on  U'lized   by  IT  Staff  in  Past  12  Months   11%   8%   30%   24%   40%   23%   38%   45%   7%   6%   21%   22%   33%   33%   38%   62%   No  training  or  educa'on   Some  other  type  of  training   Webinars  /  Online  presenta'on    from  an  instructor  or  expert   Reading  industry  news,  technical  journals,  etc.   E-­‐learning  /  Online  self-­‐directed  training   Addi'onal  college  coursework   Aqending  industry  conferences,  workshops,  etc.   Training  course  with  an  instructor  /    Classroom  instruc'on   Brazil   Overall   Base:  1,256  business  and  IT  execu'ves  from  Brazil,  Canada,  France,     Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study      
  15. 15. Policy  Towards  the  Use  of  IT  Cer'fica'ons   21%   37%   34%   13%   43%   34%   No  formal  or  informal  posi'on    towards  the  use  of  IT  cer'fica'ons   Informal  –  not  required,    but  valued  and  encouraged   Formal  –  IT  cer'fica'ons    required  for  certain  IT  staff   Brazil   Overall   Base:  1,241  business  and  IT  execu'ves  from  Brazil,  Canada,  France,     Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study      
  16. 16. Majority  of  Brazilian  Businesses  Expect  IT   Cer'fica'ons  to  Increase  in  Importance   11%   42%   45%   Significant   Increase  in   Importance   Increase  in   Importance   NET   Decrease   NET   Increase  in   Importance   No   Change   85%  “It’s  important  to  test  amer  training  to    confirm  knowledge  gains”     76%  “Staff  holding  IT  cer'fica'ons  are  more    valuable  to  the  organiza'on”     73%  “Teams  of  staff  with  IT  cer'fica'ons    benefit  from  having  a  common    founda'on    of  knowledge”     71%  “Staff  with  IT  cer'fica'ons  have  proven    exper'se”     70%  Staff  with  IT  cer'fica'ons  perform  at  a    higher  level  than  non-­‐cer'fied  staff   NET  Agreement  (agree  +   strongly  agree)  to  Statements   Expecta+ons  for  Change  in   Importance  of  IT  Cer+fica+ons   Over  Next  Two  Years   Base:  125  Brazilian  business  and  IT  execu'ves   Source:  CompTIA  Interna'onal  Technology  Adop'on  and  Workforce  Issues  study  
  17. 17. Appendix  
  18. 18. Defining  Core  IT  Occupa'ons   •  Computer  Support  Specialists   •  Somware  Developers,  Applica'ons   •  Computer  Systems  Analysts   •  Somware  Developers,  Systems  Somware   •  Network  and  Computer  Systems  Administrators   •  Computer  Programmers   •  Computer  and  Informa'on  Systems  Managers   •  Informa'on  Security  Analysts,  Web  Dev.,  and  Computer  Network  Architects   •  Computer  Occupa'ons,  All  Other   •  Database  Administrators   •  Computer  Hardware  Engineers   •  Computer  and  Informa'on  Research  Scien'sts   •  Computer  Support  Specialists   For  the  purposes  of  this  study,  core  IT  occupa'ons  include  posi'ons  related  to  the  list  below.  In  this  study,  certain   telecommunica'ons  occupa'ons  were  excluded,  such  as  posi'ons  responsible  for  installing  or  maintaining  cellular   towers.  Addi'onally,  this  study  excludes  ‘knowledge  worker’  type  posi'ons,  such  as  technical  writer,  graphic   designer  or  business  analyst.