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CompTIA - Brazil Research Summary Final

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  • 1. Internaonal  Technology  Adopon  &  Workforce  Issues  Study  Summary  for  Brazil  
  • 2. About  this  Research  CompTIA’s  Internaonal  Technology  Adopon  and  Workforce  Issues  study  was  conducted  to  collect  and  share  informaon  on  technology  adopon  and  workforce  trends  across  several  countries.  The  objecves  of  this  research  include:      •  Explore  business  and  informaon  technology  (IT)  priories  among  organizaons  •  Examine  the  usage  of  key  technologies/soluons  and  IT  services  such  as  security  and  cloud  compung  •  Idenfy  which  IT  skills  are  most  important  to  employers  and  if  there  are  any  skills  gap  issues  or  staffing  concerns  •  Evaluate  professional  development  pracces  such  as  training  and  cerficaon        The  data  for  this  study  was  collected  via  a  quantave  online  survey  conducted  February  22  to  March  23,  2013  among  1,256  IT  and  business  execuves  directly  involved  in  seXng  or  execung  informaon  technology  policies  and  processes  within  their  organizaons.  The  10  countries  covered  in  this  study  include:    Brazil  (n=125);  Canada  (n=125);  France  (n=125);  Germany  (n=131);  Japan  (n=125);  India  (n=125);  Mexico  (n=125);  Middle  East  Subset  (Oman,  Saudi  Arabia,  United  Arab  Emirates)  (n=125);  Thailand  (n=125);  United  Kingdom  (n=125)    Surveys  were  localized  and  translated  to  allow  respondents  to  parcipate  in  their  nave  language.  Addionally,  precauons  were  taken  to  minimize  misinterpretaons  of  quesons.  However,  research  has  shown,  cultural  differences  exist  and  can  affect  responses  to  certain  queson  types,  such  as  5-­‐point  sasfacon  rang  quesons.  Viewers  of  this  report  should  keep  that  in  mind  when  comparing  results  across  countries.      The  margin  of  sampling  error  at  95%  confidence  for  aggregate  results  is  +/-­‐  2.8  percentage  points.  Sampling  error  is  larger  for  subgroups  of  the  data,  such  as  individual  countries  where  it  is  +/-­‐  8.9  percentage  points.  As  with  any  survey,  sampling  error  is  only  one  source  of  possible  error.  While  non-­‐sampling  error  cannot  be  accurately  calculated,  precauonary  steps  were  taken  in  all  phases  of  the  survey  design,  collecon  and  processing  of  the  data  to  minimize  its  influence.  Note:  because  data  collecon  occurred  via  an  online  survey,  in  countries  where  Internet  penetraon  is  lower  among  businesses,  the  non-­‐sampling  error  could  be  higher.      CompTIA  is  responsible  for  all  content  contained  in  this  series.  Any  quesons  regarding  the  study  should  be  directed  to  CompTIA  Market  Research  staff  at  research@compa.org.        CompTIA  is  a  member  of  the  Markeng  Research  Associaon  (MRA)  and  adheres  to  the  MRA’s  Code  of  Market  Research  Ethics  and  Standards.    
  • 3. Key  IT  Priori+es  for  Brazilian  Businesses:  1.  IT  security  2.  Data  storage/back-­‐up  3.  Network  infrastructure  4.  Updang  aging  computers/somware    5.  Automang  business  processes  through  technology  Key  Summary  Points:  Brazil  Key  Stats  for  Brazil$12,000   GDP  per  capita  (PPP)  |  world  rank:  103rd    3.02%   GDP  growth  forecast  for  2013  85%  %  of  Brazilian  execuves  expecng  2013  business  condions  to  be  beqer  than  2012  107.1m   Total  workforce  71%   %  of  workforce  employed  in  the  services  sector  0.759m     Esmate  of  IT  workforce*  in  core  IT  occupaons  49%  %  of  Brazilian  execuves  expecng  to  increase  IT  staff  headcount  at  their  business  in  2013  75.98m   Internet  users  |  world  rank:  4th    244.36m   Mobile  phone  users  |  world  rank:  5th    84%  NET  %  of  Brazilian  execuves  indicang  IT  is  important  to  the  success  of  their  business    7.2%   Planned  increase  in  IT  spending  in  2013  (YOY)  Key  Strategic  Priori+es  for  Brazilian  Businesses:  1.  Improve  staff  producvity  /  capabilies  2.  Reach  new  customers  3.  Reduce  costs  /  overhead  Cybersecurity:  88%  of  Brazilian  execuves  believe  the  cybersecurity  threat  is  in  increasing.  Addionally,  65%  of  Brazilian  execuves  believe  human  error  is  a  growing  factor  in  security  security  incidents:  Top  human  error  related  factors  include:  1.  Failure  of  end-­‐users  to  follow  security  procedures  and  policies  2.  General  negligence  /  carelessness  towards  security  IT  Skills  Gaps:  86%  of  Brazilian  execuves  indicate  at  least  some  degree  of  gaps  in  IT  skills  at  their  business  exists.  For  44%,  the  reported  skills  gaps  are  small,  while  for  42%  the  gaps  are  more  extensive.  Top  negave  effects  of  IT  skills  gaps  at  Brazilian  businesses:    1.  Lower  staff  producvity  2.  Less  than  ideal  customer  service  and/or  engagement  IT  Training  and  Cer+fica+on:  93%  of  IT  staff  at  Brazilian  businesses  engaged  in  some  type  of  IT  training  during  the  past  12  months.  1.  87%  of  Brazilian  execuves  believe  IT  cerficaons  will  increase  in  importance  over  the  next  two  years  2.  76%  of  Brazilian  execuves  agree  (NET)  that  staff  holding  IT  cerficaons  are  more  valuable  to  the  organizaon  Sources  used  for  above  stats:  CompTIA,  IMF,  CIA  World  Factbook,  IDC    *See  appendix  for  definion  of  core  IT  occupaons  
  • 4. Detailed  Findings:  Business  and  Technology  Issues  
  • 5. Strategic  Priories  Include  Strong  Tech  Component  Base:  1,244  business  and  IT  execuves  from  Brazil,  Canada,  France,    Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study      20%  76%  12%  85%  Overall  Brazil  Top  Strategic  Priori+es  Among  Brazilian  Businesses  for  2013  NET  Unimportant  NET  Important  Neutral  1.  Improve  staff  producvity  /  capabilies  2.  Reduce  costs  /  overhead  3.  Reach  new  customers  4.  Innovate  more  effecvely  5.  Further  leverage  technology  to  improve  business  operaons  85%  of  Brazilian  execuves  in  this  CompTIA  survey  say  business  condions  are  improving  and  expect  2013  to  be  beqer  than  2012.    97%  expect  to  increase  their  expenditure  on  IT  products  and  services  over  the  next  12  months.  Importance  of  Technology  to  Brazilian  Business  Success  Trends  Upwards  
  • 6. Many  Businesses  Seek  to  Improve  Their  Use  of  IT  1%  4%  37%  40%  19%  Not  at  all  close  Not  that  close    Moderately  close  Very  close    Exactly  where    want  to  be  Degree  to  Which  Brazilian  Businesses  are  “Where  They  Want  to  Be”  in  Technology  U+liza+on  1.  Security/Cybersecurity    2.  Data  storage/back-­‐up  3.  Network  infrastructure    4.  Updang  aging  computers/somware    5.  Automang  business  processes  through  technology  6.  Mobility-­‐related  iniaves  7.  Data  analycs/Big  data/Business  intelligence  8.  Business  connuity/Disaster  recovery  9.  Cloud  compung  Top  Technology  Priori+es  Over  Next  12  Months  for  Brazilian  Businesses  Base:  125  Brazilian  business  and  IT  execuves  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study  
  • 7. More  than  Half  of  Brazilian  Businesses  have  Adopted  Cloud  Compung  to  Some  Degree  22%   21%  39%  17%  18%  26%  39%  16%  Overall  Brazil  Key  Hurdles  to  Cloud  Adop+on  for  Brazilian  Businesses  Cloud  Compu+ng  Adop+on  Stage  Full  use  stage  Experi-­‐menta+on  stage  Evalu-­‐  a+on  or  Imple-­‐menta+on  stage  Basic  aware-­‐ness  stage  48%  Security  or  data  loss  concerns    35%  Slow  or  unreliable  Internet  access    34%  Challenges  in  developing  staff  experse    with  cloud  applicaons  and  soluons    33%  Difficulty  in  integrang  or  migrang  legacy      applicaons  to  the  cloud    25%  Cloud  services  sll  unproven    22%  Insufficient  or  unclear  ROI    22%  Lack  of  local  cloud  service  providers  Base:  1,252  business  and  IT  execuves  from  Brazil,  Canada,  France,    Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study      
  • 8. Cybersecurity  Risks  a  Growing  Concern  1%  2%  27%  44%  26%  0%  2%  10%  50%  38%  Decreasing  significantly  Decreasing  moderately  No  change  Increasing  moderately  Increasing  significantly  Brazil  Overall  Overall,  88%  of  Brazilian  Businesses  Believe  the  Security  Threat  Level  has  Increased  during  Past  Two  Years  1.  Rise  of  social  networking  2.  Growing  criminalizaon  and  organizaon  of  hackers  movated  by  financial  gain  3.  Sophiscaon  of  security  threats  exceeding  IT  staff’s  experse  to  thwart  them  4.  Greater  availability  of  easy-­‐to-­‐use  hacking  tools,  allowing  more  individuals  to  engage  in  criminal  cyber  acvity  5.  More  reliance  on  Internet-­‐based  applicaons,  such  as  cloud  compung  Top  Factors  Cited  by  Brazilian  Businesses  for  Increasing  Security  Risks  Base:  1,256  business  and  IT  execuves  from  Brazil,  Canada,  France,    Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study      
  • 9. Human  Error  Increasingly  a  Security  Risk  Factor    35%  65%  NET  increase  in  human  error  as  a  security  risk  factor  NET  no  change  or  decrease  in  human  error  as  a  security  factor  Top  Drivers  of  Human  Error  as  an  Rising  Security  Risk  Factor  Assessment  of  Human  Error  as  a  Security  Risk  Factor  1.  Failure  of  end-­‐users  to  follow  security  procedures  and  policies  2.  General  negligence  /  carelessness  towards  security  3.  Lack  of  security  experse  with  websites  and  applicaons  4.  Failure  of  IT  staff  to  follow  security  procedures  and  policies  5.  Increased  use  of  social  media  by  staff  6.  Failure  of  staff  to  get  up  to  speed  with  new  threats  (e.g.  mobility,  social  media,  cloud,  etc.)  7.  Intenonal  disabling  of  security  to  allow  for  use  of  a  non-­‐approved  applicaons  Base:  125  Brazilian  business  and  IT  execuves  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study  
  • 10. Detailed  Findings:  IT  Training  and  Cerficaon  Issues  
  • 11. 1  in  2  Brazilian  Businesses  Plan  to  Hire  IT  Staff  in  2013;  Many  Expect  Challenges  in  Finding  Workers  5%  56%  39%  3%  48%   49%  Decrease  in  IT  staff  No    change  Increase  in  IT  staff  Overall  Brazil  22%  78%  NET  concerned*  about  IT  labor  quan+ty  or  quality  NET  not  that  concerned  about  IT  labor  quan+ty  or  quality  Concern  Over  Ability  to  Hire  IT  Staff  2013  Hiring  Intent  for  IT  Staff  Base:  1,252  business  and  IT  execuves  from  Brazil,  Canada,  France,    Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study      
  • 12. Many  Businesses  Seek  Improvement  on  the  IT  Skills  Front  1%  9%  32%  44%  14%  Not  at  all  close  Not  that  close    Moderately  close  Very  close    Exactly  where    want  to  be  Assessment  of  how  Close  Brazilian  Businesses  are  to  Where  They  Want  to  be  with  the  IT  Skills  of  Their  IT  Staff   41%  Lower  staff  producvity    41%  Poor  customer  service  /    customer  engagement    36%  Ineffecve  innovaon  /  new    product  development    34%  Speed  to  market  with  new    products  or  services    32%  Security  /  defending  against    malware,  hacking,  etc.  Top  Nega+ve  Impacts  of  IT  Skills  Gaps  Base:  125  Brazilian  business  and  IT  execuves  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study  
  • 13. IT  Skills  Rang  Among  Brazilian  Businesses    1.  Teamwork  2.  Project  management  3.  Customer  service  4.  Movaon  and  iniave  5.  Verbal  and  wriqen  communicaon  skills  6.  Strong  work  ethic  7.  Flexibility  and  adaptability  8.  Innovaon  /  Creave  problem  solving  9.  Analycal  skills  Top  Rated  “Sod”  IT  Skills  1.  Database  /  Informaon  management  2.  Storage  /  data  back-­‐up  3.  Networks  /  Infrastructure  4.  Server  /  data  center  management  5.  Help  Desk  /  IT  support  6.  Data  analycs  /  Business  intelligence  7.  Enterprise  resource  planning  (ERP)  8.  Web  infrastructure  9.  Applicaon  development  /  programming  10.  Printers,  copiers,  mulfuncon  devices  Top  Rated  IT  Skills  in  Terms  of  the  Importance  of  Maintaining  a  High  Skill  Level  Among  IT  staff      Keep  in  mind,  many  emerging  technologies,  such  as  cloud  or  mobility,  are  important  to  businesses,  but  it  may  not  yet  be  the  highest  priority  to  ensure  a  high  level  of  IT  staff  experse.  As  businesses  move  along  the  adopon  curve  and  engage  in  more  advanced  uses  of  cloud  and  mobility,  staff  experse  in  those  areas  increases.  Addionally,  in  some  areas  such  as  security,  businesses  may  rely  on  outside  experts  for  guidance,  so  building  internal  skills  could  be  a  lower  priority.    Base:  125  Brazilian  business  and  IT  execuves  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study  
  • 14. Types  of  Training/Educaon  Ulized  by  IT  Staff  in  Past  12  Months  11%  8%  30%  24%  40%  23%  38%  45%  7%  6%  21%  22%  33%  33%  38%  62%  No  training  or  educaon  Some  other  type  of  training  Webinars  /  Online  presentaon    from  an  instructor  or  expert  Reading  industry  news,  technical  journals,  etc.  E-­‐learning  /  Online  self-­‐directed  training  Addional  college  coursework  Aqending  industry  conferences,  workshops,  etc.  Training  course  with  an  instructor  /    Classroom  instrucon  Brazil  Overall  Base:  1,256  business  and  IT  execuves  from  Brazil,  Canada,  France,    Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study      
  • 15. Policy  Towards  the  Use  of  IT  Cerficaons  21%  37%  34%  13%  43%  34%  No  formal  or  informal  posion    towards  the  use  of  IT  cerficaons  Informal  –  not  required,    but  valued  and  encouraged  Formal  –  IT  cerficaons    required  for  certain  IT  staff  Brazil  Overall  Base:  1,241  business  and  IT  execuves  from  Brazil,  Canada,  France,    Germany,  India,  Japan,  Mexico,  Middle  East,  Thailand  and  the  UK  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study      
  • 16. Majority  of  Brazilian  Businesses  Expect  IT  Cerficaons  to  Increase  in  Importance  11%  42%  45%  Significant  Increase  in  Importance  Increase  in  Importance  NET  Decrease  NET  Increase  in  Importance  No  Change  85%  “It’s  important  to  test  amer  training  to    confirm  knowledge  gains”    76%  “Staff  holding  IT  cerficaons  are  more    valuable  to  the  organizaon”    73%  “Teams  of  staff  with  IT  cerficaons    benefit  from  having  a  common    foundaon    of  knowledge”    71%  “Staff  with  IT  cerficaons  have  proven    experse”    70%  Staff  with  IT  cerficaons  perform  at  a    higher  level  than  non-­‐cerfied  staff  NET  Agreement  (agree  +  strongly  agree)  to  Statements  Expecta+ons  for  Change  in  Importance  of  IT  Cer+fica+ons  Over  Next  Two  Years  Base:  125  Brazilian  business  and  IT  execuves  Source:  CompTIA  Internaonal  Technology  Adopon  and  Workforce  Issues  study  
  • 17. Appendix  
  • 18. Defining  Core  IT  Occupaons  •  Computer  Support  Specialists  •  Somware  Developers,  Applicaons  •  Computer  Systems  Analysts  •  Somware  Developers,  Systems  Somware  •  Network  and  Computer  Systems  Administrators  •  Computer  Programmers  •  Computer  and  Informaon  Systems  Managers  •  Informaon  Security  Analysts,  Web  Dev.,  and  Computer  Network  Architects  •  Computer  Occupaons,  All  Other  •  Database  Administrators  •  Computer  Hardware  Engineers  •  Computer  and  Informaon  Research  Sciensts  •  Computer  Support  Specialists  For  the  purposes  of  this  study,  core  IT  occupaons  include  posions  related  to  the  list  below.  In  this  study,  certain  telecommunicaons  occupaons  were  excluded,  such  as  posions  responsible  for  installing  or  maintaining  cellular  towers.  Addionally,  this  study  excludes  ‘knowledge  worker’  type  posions,  such  as  technical  writer,  graphic  designer  or  business  analyst.