Maximizing the Impact of ICT Accelerating E-Gov in India:

Vision Connect citizens throughout the country in meaningful engagement with their government Coordinate government policy Create a win-win-win proposition for all stakeholders Reduce costs of energy, improve environment, save resources

Connect citizens throughout the country in meaningful engagement with their government

Coordinate government policy

Create a win-win-win proposition for all stakeholders

Reduce costs of energy, improve environment, save resources

Key Messages E-Governance national plan is positive step for Indian democracy and empowerment. Design Public Private Partnerships with a win-win-win strategy. Carrot and stick, dual accountability are key to success Need Better Government-wide Coordination among Ministries of IT, DOT, Post: Administrative Reforms with monitoring at cabinet level

E-Governance national plan is positive step for Indian democracy and empowerment.

Design Public Private Partnerships with a win-win-win strategy.

Carrot and stick, dual accountability are key to success

Need Better Government-wide Coordination among Ministries of IT, DOT, Post: Administrative Reforms with monitoring at cabinet level

Develop strong country-level translation infrastructure Rationalize government procurement policies with world best practices Monitoring and evaluation are critical to get things done in order and on time; Leverage network of Post Offices and schools to expand the reach of CSCs Key Messages (2)

Develop strong country-level translation infrastructure

Rationalize government procurement policies with world best practices

Monitoring and evaluation are critical to get things done in order and on time;

Leverage network of Post Offices and schools to expand the reach of CSCs

Citizen Focus * Transparency * Accountability * Innovation E-Governance for Everyone Key Enablers of E-Gov Public Private Partnerships Regulatory Reform Infrastructure Applications National Organizing Principle

Key Enabler 1: Infrastructure Translation applications should be viewed as a key element of infrastructure Support multiple languages across e-governance applications and services Speeds up rollout of new services CSCs could be located at Post Offices and Schools Funding for CSCs could come from USO funds Enable Power and Reduce Requirements of CSC Kiosks

Translation applications should be viewed as a key element of infrastructure

Support multiple languages across e-governance applications and services

Speeds up rollout of new services

CSCs could be located at Post Offices and Schools

Funding for CSCs could come from USO funds

Enable Power and Reduce Requirements of CSC Kiosks

Key Enabler 2: Reform Create a new coordination mechanism within and across Department of Administrative Reforms and Ministries of Communications & IT, Rural Development, etc. Monitor quality and deadlines at cabinet level through a CTO Government procurement policies should use best practices, consider Quality of Service as well as lowest price To foster rural ICT infrastructure, harmonize tax incentives across all creators of the rural infrastructure.

Create a new coordination mechanism within and across Department of Administrative Reforms and Ministries of Communications & IT, Rural Development, etc.

Monitor quality and deadlines at cabinet level through a CTO

Government procurement policies should use best practices, consider Quality of Service as well as lowest price

To foster rural ICT infrastructure, harmonize tax incentives across all creators of the rural infrastructure.

Key Enabler 2: Reform: Communications Policies Fully deregulate Internet Service Providers (ISP) Open VOIP services fully to enable rural populations to benefit Review USO regime to align with CSC goals Unbundle India’s publicly funded local loop

Fully deregulate Internet Service Providers (ISP)

Open VOIP services fully to enable rural populations to benefit

Review USO regime to align with CSC goals

Unbundle India’s publicly funded local loop

Key Enabler 3: Applications Growth of CSCs requires new measures for faster development of applications of interest to rural populations Polling Portal could identify nature and size of demand and avoid potential pitfalls. Prioritize high demand apps such as mobile finance, education, entertainment

Growth of CSCs requires new measures for faster development of applications of interest to rural populations

Polling Portal could identify nature and size of demand and avoid potential pitfalls.

Prioritize high demand apps such as mobile finance, education, entertainment

Specify application standards to assist interoperability Standardize portals for education All e-Gov applications should be email, SMS & voice enabled Unique multipurpose Identity Card could deliver huge value and cost savings to citizens as well as government Key Enabler 3: Applications (p.2)

Specify application standards to assist interoperability

Standardize portals for education

All e-Gov applications should be email, SMS & voice enabled

Unique multipurpose Identity Card could deliver huge value and cost savings to citizens as well as government

Key Enabler 4: PPPs Win-Win-Win Strategy: Reconcile interests of citizens-government-businesses Public and Private Partners Must Have Right Incentives To Deliver Reward Private and Public Players For Success (carrot and stick approach) Demand Accountability from Both Private Sector and Government Procurement Rules Should Consider Quality of Service as well as Price PPP for acceleration rather than a funding mechanism of basic infrastructure

Win-Win-Win Strategy: Reconcile interests of citizens-government-businesses

Public and Private Partners Must Have Right Incentives To Deliver

Reward Private and Public Players For Success (carrot and stick approach)

Demand Accountability from Both Private Sector and Government

Procurement Rules Should Consider Quality of Service as well as Price

PPP for acceleration rather than a funding mechanism of basic infrastructure