Today’s topic General Models for Solving a ProblemDefine the problemIdenftify success criteriaIdentify many possible solutionsEvaluate solutions against success criteriaSelect solution
Define the problemThe Board of Directors are worrying to spend hugeamount for emplementing eCommerce system to theirbusiness.They want us to look at the possible eCommerce system.Our system must look professional to the customer.Top security must be emplemented for purchasingpurpose.
Identify success criteriaThe following could be the success criteria :SecurityRelaibilityEffectivenessAttractivenessAdaptability
Security : Giving buyers a secure cart and site to purchase on buildstrust and loyalty. And without this, youre in trouble (literally& legally) Relaibility : Make sure the items you are offering are always in stock- or at least make sure its clear they are out of stock at anearly stage in the purchase process Effectiveness : To make our system effective,we need to be userfriendly,we must fulfill the demands of customer,update oursystem or else we’ll fail.
Attractiveness : Our site must be designed professionally so that thecustomers will be attracted.If we are capable to attractvisitors in their first visit,we can surely increase ourcustomers.Adaptability Make sure to choose a web building partner whoscapable of adding on/ adjusting/ removing modules asyour business grows.
Identify Many Possible SolutionsThere are primarily five types of e-commerce models aslisted below : Business to Consumer (B2C) Business to Business (B2B) Consumer to Consumer (C2C) Peer to Peer (P2P) m-Commerce
Business to Consumer (B2C) It is the model taking businesses and consumersinteraction. The basic concept of this model is to sellthe product online to the consumers. Online business sells to individuals. For eg : Amazon
Business to Business (B2B) It consists of largestform of eCommerce.In this modelmanufacturer supplytheir goods to theretailer or wholesaler.
Consumer to Consumer (C2C)It helps the online dealing of goods or servicesamong people. It allows unknown parties tosell goods and services toone-another For eg : eBay
Peer to Peer (P2P) P2P is not only an E-commerce type but also a technology that allows people to share computer files and computer resources without going through a central web server The required software should beinstalled by both sides so that theycan communicate on the commonplatform.
m-CommerceIt deals with conducting the transactions with thehelp of mobile.The mobile device consumers can interact each otherand can lead the business.
Select SolutionAccording to the evaluation,we found that B2C i.e.Business to Consumer model will be the best solutionas it stood first in the scoring grid.
Benifits of B2C Model From the consumer side, benefits include:Access to goods and services from the home or otherremote locations.The possibility of lower cost goods and services.Access to a greater variety of goods and services onoffer.
From the business side, benefits include:Lower transaction costs associated with sales.Access to global markets and hence to more potentialcustomers.Opportunities for dis-intermediation leading to lowercosts for customers.