Creative Thinking & Problem Solving

Uploaded on

What meaning of Creative Thinking and when and how should we use it?

What meaning of Creative Thinking and when and how should we use it?

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads


Total Views
On Slideshare
From Embeds
Number of Embeds



Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide


  • 1. Creative Thinking & Problem Solving Asma Karoobi Twitter : @asmakaroobi
  • 2. C r e a t i v e T h i n k i n g Is a way of looking at problems or situations from a fresh perspective that suggests unorthodox solutions
  • 3. C r i t i c a l T h i n k i n g Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.
  • 4. C r e a t i v e v s . C r i t i c a l •  Generative •  Nonjudgmental •  Expansive. When you are thinking creatively, you are generating lists of new ideas. •  Analytical •  Judgmental •  Selective. When you are thinking critically, you are making choices.
  • 5. The goal of the puzzle is to link all 9 dots using four straight lines or fewer, without lifting the pen and without tracing the same line more than once.
  • 6. Think out of box !
  • 7. Ask Questions •  The answer isn’t in the solution—it’s in the questions. Smart questions define problems well and lead to a clear vision of the issues involved.
  • 8. Staying in the Question •  Staying in the question means being okay with the ambiguous. Being okay with ambiguity means being open to the possible.
  • 9. Ask "Why" Five Times •  Ask "Why" a problem is occurring and then ask "Why" four more times. For example... –  Why has the machine stopped? A fuse blew because of an overload –  Why was there an overload? There wasn't enough lubrication for the bearings –  Why wasn't there enough lubrication? The pump wasn't pumping enough –  Why wasn't lubricant being pumped? The pump shaft was vibrating as a result of abrasion –  Why was there abrasion? There was no filter, allowing chips of material into the pump •  Installation of a filter solves the problem.
  • 10. Your Turn! Sara is a vegetarian. She changed her work. In new place She eat on meal every day (lunch) at work as same. She lost 5kg in month!! But why?
  • 11. Powerful questions •  What seems to be the trouble?” •  What concerns you the most about _________?” •  What is holding you back from _________?” •  What seems to be your main obstacle to _________?”
  • 12. D i v e r g e n t T h i n k i n g •  Divergent thinking is a thought process or method used to generate creative ideas by exploring many possible solutions
  • 13. T H E B E S T WAY TO H AV E G O O D I D E A S I S TO H AV E L O T S O F I D E A S — A N D T H E N T H R O W AWAY T H E B A D O N E S . Linus Pauling
  • 15. •  As many as possible (Quantity is more important than Quality) •  Flexibility: As many different kinds as possible •  Originality: As unique as possible •  Be spontaneous, playful, & childlike •  Defer judgment: Open-minded •  No criticism or praise •  Need constructive conflict •  Encourage piggybacking •  Encourage wild ideas •  No pressure •  Set Quota
  • 16. C o n v e r g e n t t h i n k i n g •  Convergent thinking is the type of thinking that focuses on coming up with the single, well-established answer to a problem.It is oriented toward deriving the single best, or most often correct answer to a question.
  • 17. What should we do? •  After the process of divergent thinking has been completed, ideas and information are organized and structured using convergent thinking.
  • 18. Brain Storming •  brainstorming is not about reaching results, It’s about generate many ideas and it is an integral part of the problem- solving process
  • 19. R U L E S F O R B R A I N S TO R M I N G
  • 20. There are no dumb ideas. •  It is a brainstorming session, not a serious matter that requires only serious solutions. Remember, this is one of the more fun tools of quality, so keep the entire team involved!
  • 21. Do not c r i t i c i z e other people’s ideas. •  This is not a debate, discussion or forum for one person to display superiority over another.
  • 22. B u i l d o n o t h e r p e o p l e ’s ideas. •  Often an idea suggested by one person can trigger a bigger and/or better idea by another person. Or a variation of an idea on the board could be the next “Velcro” idea. It is this building of ideas that leads to out of the box thinking and fantastic ideas.
  • 23. Reverse the thought of q u a l i t y over quantity. •  Here we want quantity; the more creative ideas the better. As a facilitator, you can even make it a challenge to come up with as many ideas as possible and compare this team’s performance to the last brainstorming session you conducted.
  • 24. Your Turn! •  a new restaurant wants to open – where you can buy delicious fast food for vegetarians. •  Making a list for Menu (for Sara) in 15 min
  • 26. Why, oh, why ... •  How come no one realize what a genial idea I propose? •  How come my team does not except my great idea, even though I am explaining it in most logical way and using every argument I can think of? •  Is there any better way then argument? •  How could we avoid conflicts in a team? •  How to lead colleagues to use their capacity as much as possible?
  • 27. Perceptual Thinking •  Perception is neglected •  We admire facts, logic and arguments •  Church – from dogma, fix position •  Analyze, evaluate, judge, critic, from own position •  We don’t creative value, we are not turn forward •  90 % of thinking errors are errors of perception •  Self-confidence, self-esteem, new ideas
  • 28. Parallel Thinking •  Getting everyone focused on using the same thinking tool at the same time •  Encourages the sharing of information •  Prompts a group to pool all of their ideas rather than defending one point of view
  • 29. Benefits of the Six Thinking Hats •  Separate out thinking so we can do one thing at a time •  Ask people to switch thinking from one mode to another •  Separate ego from performance •  Signal what thinking process to use next •  Expand from one-dimensional to full-colored thinking •  Explore subjects in parallel •  Allow specific time for creativity & emotion
  • 30. White Hat I n f o r m a t i o n Av a i l a b l e & N e e d e d •  Neutral, objective information •  Facts & figures •  Questions: what do we know, what don’t we know, what do we need to know •  Excludes opinions, hunches, judgments •  Removes feelings & impressions
  • 31. I f e e l t h i s i s a r i g h t d e c i s i o n f o r e v e r y b o d y g o o d
  • 32. R e d Hat I n t u i t i o n a n d F e e l i n g s •  Emotions & feelings •  Hunches, intuitions, impressions •  Doesn’t have to be logical or consistent •  No justifications, reasons or basis •  All decisions are emotional in the end
  • 33. Yo u h a v e t o b e carful , there are risk attached
  • 34. Black Hat C a u t i o n , D i ff i c u l t i e s , a n d P r o b l e m s •  Cautious and careful •  Logical negative – why it won’t work •  Critical judgment, pessimistic view •  Separates logical negative from emotional •  Focus on errors, evidence, conclusions •  Logical & truthful, but not necessarily fair
  • 35. L e t s b e p o s i t i v e . . . W h a t e v e r h a p p e n s , h a p p e n s f o r t h e b e s t
  • 36. Ye l l o w Hat B e n e f i t s a n d F e a s i b i l i t y •  Positive & speculative •  Positive thinking, optimism, opportunity •  Benefits •  Best-case scenarios •  Exploration
  • 37. L e t s c r e a t e a s o l u t i o n f o r m a k i n g c u r r e n t s i t u a t i o n b e t t e r
  • 38. Green Hat A l t e r n a t i v e s a n d C r e a t i v e I d e a s •  New ideas, concepts, perceptions •  Deliberate creation of new ideas •  Alternatives and more alternatives •  New approaches to problems •  Creative & lateral thinking
  • 39. L e t s o r g a n i z e o u r t h o u g h t s a n d f o c u s o n t h e b e s t o p t i o n
  • 40. Open with the b l u e hat •  Why we are here •  what we are thinking about •  definition of the situation or problem •  what we want to achieve •  where we want to end up •  the background to the thinking •  a plan for the sequence of hats
  • 41. Your Turn!  
  • 42. Idea Evaluation Cost? Legal? Hasn't been tried? New? Original? Possible? Ethical? Can be modified? Acceptable? Appropriate? Last longest? Time? Effective? Solve fastest? Easy? Most beneficial? Extra benefits? Necessary resources? Can be sold? Creates more problems?
  • 43. Idea Evaluation •  Criteria – Must be important for picking the best – solution to the problem – Must be worded in a positive way – Most efficient, least expensive
  • 44. C h o o s e t h e 5 C r i t e r i a t h a t w i l l h e l p s e l e c t t h e b e s t s o l u t i o n
  • 45. Criteria Solutions 1 2 3 4 5 Total 1 5 3 5 2 1 16 2 2 1 4 3 3 13 3 5 5 3 2 2 17 4 4 2 2 3 5 16 5 1 3 3 4 4 15 6 2 4 5 5 2 18 Use Each Criterion to Rank Each Solution
  • 46. Your Turn! What is your best solution?
  • 47. 15 Tips for be creative
  • 48. Go somewhere different. Different environments give you a different state of mind.
  • 49. G i v e y o u r s e l f a s o u n d t r a c k – Research proves it works. – Cows that listen to soothing music produce more milk. – The tempo of Baroque music is similar to the speed of the brain – waves that are associated with creative thinking.
  • 50. If you’re putting pressure on yourself, a pint or two might help you relax. Or maybe some coffee. It’s worth a try.
  • 51. Write down the problem If you ask the right question, you’re half way to solving the problem. Or maybe more
  • 52. Keep rewriting the problem •  Maybe you’re still asking the wrong question. •  Rewriting it in a different way may help you think about it differently too.
  • 53. Solve a sudoku instead Do something that requires a lot of concentration. It clears your mind and pushes the problem to your more powerful back brain
  • 54. What would Stephen Fry do? If you can’t solve the problem as you, do it as someone else. Imagine you’re someone extra smart and try to solve it as them.
  • 55. Deliberately come up with bad ideas You may be setting your standards too high. Deliberately lower them to get the ideas flowing. You can raise them again later.
  • 56. Go read some stuff Maybe you don’t have enough information. Do more. The answer may come from a small insight hidden away
  • 57. Have a nap They say that dreams are your brain’s way of sorting out data. Have a nap and let it go to work.
  • 58. Map your thoughts It’s a great way of seeing that you’re exploring lots of areas.
  • 59. Buy someone a drink and talk to them. Get their opinion. Business advice for under a fiver (with Pork Scratching thrown in)
  • 60. Give up Just for the moment. If it’s not working right now, don’t push it. You’ll only push yourself further into the rut.
  • 61. Asma Karoobi Twitter : @asmakaroobi Email: