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Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
Service design futures - how to create 'sociable services'
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Service design futures - how to create 'sociable services'

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Service design is changing, but how? here's some ideas from a talk I gave at the Institute for Government to Chief Executives of London Local Authorities.

Service design is changing, but how? here's some ideas from a talk I gave at the Institute for Government to Chief Executives of London Local Authorities.

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  • Localism? VfMIs this ‘small but perfectly formed’ state government’ right for a public document? Is a ‘strategic engine for cornwall, commissioning excellent services on behalf of cornwall. Facilitation, lobbying on behalf of…
  • ‘Design for’Top down dependency cuture
  • Diffused, interdependencyWhy is this important? To scale massively our ability to create change
  • Reputation – I have confidence in this brandParticipation – I want to be part of this brandRelevance – The brand has meaning to meNetworkTrust – I trust others in the networkCommunity – the network community is vibrant and activePrivacy – My personal information is protectedExperienceEase - My experience was easyValue – my experience was good valueRecommend – I would recommend this offering based on my experience
  • Transcript

    • 1. Dr Andrea Siodmok 13th March 2014 CELC Service design futures
    • 2. How can we create more sociable services*? * Services that capture peoples’ imagination and deliver social and fiscal value.
    • 3. Insights Think Public with Dott Cornwall
    • 4. Creative Solutions DESIRABLE Desires Needs Creativity FEASIBLE Technical Practical Relevant VIABLE Valuable Economical Sustainable
    • 5. 1. Service re-design 2. Integrated services 3. Sociable services
    • 6. Public realm Professional realm
    • 7. User Innovation: New grass roots solutions developed by people Collaborative innovation co-design and co-delivery of new solutions with people Centralised Innovation: professionals designing new solutions for people Public realm Professional realm
    • 8. fiscal capital social capital Sociable services* (Peer to Peer etc.) Service integration (Hybrid value chains) Service Re- design (public services) * Not to be confused with ‘Social’ Services of the state
    • 9. 1. Service re-design
    • 10. Services for
    • 11. Image by Cognitive Media From Design Council Public services by design
    • 12. Image by Cognitive Media From Design Council Public services by design
    • 13. Image by Cognitive Media From Design Council Public services by design
    • 14. Image by Cognitive Media From Design Council Public services by design
    • 15. Examples of Service Design tools and techniques
    • 16. Design Ethnography Sea Communications From Dott Cornwall
    • 17. Co-design Sea Communications From Dott Cornwall
    • 18. I - services ‘HealthBook’ Workplace Scamps
    • 19. Serious GamesLegible Hospital What ifs?
    • 20. Rapid prototyping Sea Communications From Dott Cornwall
    • 21. Experience prototypes Think Public with Dott Cornwall
    • 22. Service propositions
    • 23. Service blueprints Image from Lucerne University
    • 24. 2. Integrated services
    • 25. local ingenuity & professional knowledge Services with [partners, professionals & public]
    • 26. Thinking Room In 2011 Cornwall Council developed a new citizen centric approach to innovation.
    • 27. MIXEDECONOMY
    • 28. NEGATIVE STEREOTYPES
    • 29. POSITIVES Righteous Individualistic Nimbyism Vested interests Isolated impact Ineffectual Risk averse Inertia Silos Profit motive Unaccountable Irresponsible Bureaucratic Wasteful Inflexible
    • 30. POSITIVES
    • 31. POSITIVES Passionate Empathic Resourceful Benevolent Resilient Entrepreneurial Purposeful Trusted Scalable Adaptable Efficient Ingenious Democratic Accountable Civic Adapted from Nick Jankel
    • 32. POSITIVES SHARED Vision Language Accountability Relationships Creativity Trust
    • 33. 3. Sociable services
    • 34. Services by
    • 35. UK Informal economy: 49.1 million adults in UK* or 35x the size of the NHS. [*2010 census]
    • 36. Sharing Economy SOCIAL Reputation Participation Relevance NETWORK Trust Community Privacy EXPERIENCE Ease Value Recommend
    • 37. Sea Communications From Dott Cornwall
    • 38. Sea Communications From Dott Cornwall
    • 39. Sea Communications From Dott Cornwall
    • 40. Sea Communications From Dott Cornwall
    • 41. Eden Project Community Innovation AwardsSea Communications From Dott Cornwall
    • 42. Shaped by Us... Virtual incubator for citizen entrepreneurs
    • 43. Sea Communications From Creative Councils
    • 44. Sea Communications From Creative Councils
    • 45. Thanks to… Nesta / LGA Creative Councils programme Dott Cornwall partners: Design Council, Cornwall Council, Technology Strategy Board, University College Falmouth Some images from Flickr Social and Service Design teams: Sea Communications Think Public Something from Us Leap Design for Change Cognitive Media Two Boex Cornwall Design * Views in this presentation my own based on experience in Dott Cornwall and Cornwall Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room

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