Re-wiring Local Government
People powered
Public services
Dr Andrea Siodmok
@designcomedy
03rd July 2013
LGA Conference
“We urgently need to address how councils can better lead
economic growth, social care, health and children's services
– w...
UK Informal
economy:
49.1 million adults in
UK* or 35x the size
of the NHS.
[*2010 census]
What is the call to action?
Activating
citizenship
Does my society look big in this?
How can we capture
peoples’ imagination
so they might be
willing to co-create
services in the future?
It is no longer about
party politics but of
looking at the strengths
of communities and
building on them.
LORD HESELTINE
L...
Four acronyms
to consider when
re-wiring public
services
[Hybrid Value Chains]
POSITIVES
Passionate
Empathic
Resourceful
Benevolent
Resilient
Entrepreneurial
Purposeful
Trusted
Scalable
Adaptable
Effic...
[Peer to Peer]
[Strategic Niche Management]
Stephan Jooste
[Bottom of the Pyramid]
Some of the most
transformational radical
innovation will come
from the bottom of the
pyramid, not the top.
CHARLIE LEADBE...
Ten tips for using
design in local
government.
#1. Leadership
provides
energy, permissi
on and focus.
21
Thinking Room
In 2011 Cornwall Council
developed a new citizen centric
approach to innovation.
#2. Don’t be
afraid to start
with a blank
piece of paper
In Cornwall the social enterprise, Dott
Cornwall started with an empty
classroom in Redruth.
The Dott Shot campaign asked people
to submit images of design. The
website started with a blank page and
ended with 1,000...
#3. Find ways
to turn your
questions into
shared quests
Question
Quest
#4. Get the right
people in the
room
#5. Draw
inspiration from
peoples’ real
experiences
#6. Build positive
energy by turning
challenges into
opportunities
#7. Engage
citizens early to
help re-frame
problems
1. Inspire Change by sharing good ideas and practices
#8. Work with
communities’
natural
collaborative spirit
#9. Trust is the
currency of
community so
councils need to
become trustworthy.
#10. Make it
fun, be
authentic, and
they will come.
“Radical public service
innovation involves a
process of social
discovery, not a template
to copy.” Joseph Rowntree
Founda...
Good design costs the
same as bad
design, the only
alternative is no
design, which often
costs more in the long
Thanks to…
Nesta / LGA Creative Councils programme
Dott Cornwall partners: Design Council, Cornwall Council, Technology
St...
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
People powered public services - a talk from LGA 2013
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People powered public services - a talk from LGA 2013

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A presentation from LGA conference 2013 looking at the role of design in increasing public participation in public services.

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People powered public services - a talk from LGA 2013

  1. 1. Re-wiring Local Government People powered Public services Dr Andrea Siodmok @designcomedy 03rd July 2013 LGA Conference
  2. 2. “We urgently need to address how councils can better lead economic growth, social care, health and children's services – with all local services putting citizens and not institutions at the heart of all that we do.” Sir Merrick Cockell
  3. 3. UK Informal economy: 49.1 million adults in UK* or 35x the size of the NHS. [*2010 census]
  4. 4. What is the call to action?
  5. 5. Activating citizenship
  6. 6. Does my society look big in this?
  7. 7. How can we capture peoples’ imagination so they might be willing to co-create services in the future?
  8. 8. It is no longer about party politics but of looking at the strengths of communities and building on them. LORD HESELTINE LGA conference 2013 “ “
  9. 9. Four acronyms to consider when re-wiring public services
  10. 10. [Hybrid Value Chains]
  11. 11. POSITIVES Passionate Empathic Resourceful Benevolent Resilient Entrepreneurial Purposeful Trusted Scalable Adaptable Efficient Ingenious Democratic Accountable Civic Adapted from Nick Jankel
  12. 12. [Peer to Peer]
  13. 13. [Strategic Niche Management]
  14. 14. Stephan Jooste
  15. 15. [Bottom of the Pyramid]
  16. 16. Some of the most transformational radical innovation will come from the bottom of the pyramid, not the top. CHARLIE LEADBEATER “ “
  17. 17. Ten tips for using design in local government.
  18. 18. #1. Leadership provides energy, permissi on and focus.
  19. 19. 21
  20. 20. Thinking Room In 2011 Cornwall Council developed a new citizen centric approach to innovation.
  21. 21. #2. Don’t be afraid to start with a blank piece of paper
  22. 22. In Cornwall the social enterprise, Dott Cornwall started with an empty classroom in Redruth.
  23. 23. The Dott Shot campaign asked people to submit images of design. The website started with a blank page and ended with 1,000s of images.
  24. 24. #3. Find ways to turn your questions into shared quests
  25. 25. Question Quest
  26. 26. #4. Get the right people in the room
  27. 27. #5. Draw inspiration from peoples’ real experiences
  28. 28. #6. Build positive energy by turning challenges into opportunities
  29. 29. #7. Engage citizens early to help re-frame problems
  30. 30. 1. Inspire Change by sharing good ideas and practices
  31. 31. #8. Work with communities’ natural collaborative spirit
  32. 32. #9. Trust is the currency of community so councils need to become trustworthy.
  33. 33. #10. Make it fun, be authentic, and they will come.
  34. 34. “Radical public service innovation involves a process of social discovery, not a template to copy.” Joseph Rowntree Foundation
  35. 35. Good design costs the same as bad design, the only alternative is no design, which often costs more in the long
  36. 36. Thanks to… Nesta / LGA Creative Councils programme Dott Cornwall partners: Design Council, Cornwall Council, Technology Strategy Board, University College Falmouth Images from Flickr Social and Service Design teams: Sea Communications Think Public Something from Us Leap Design for Change Cognitive Media Two Boex Cornwall Design * Views in this presentation my own based on experience in Dott Cornwall and Cornwall Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room
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