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People powered public services - a talk from LGA 2013
 

People powered public services - a talk from LGA 2013

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A presentation from LGA conference 2013 looking at the role of design in increasing public participation in public services.

A presentation from LGA conference 2013 looking at the role of design in increasing public participation in public services.

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    People powered public services - a talk from LGA 2013 People powered public services - a talk from LGA 2013 Presentation Transcript

    • Re-wiring Local Government People powered Public services Dr Andrea Siodmok @designcomedy 03rd July 2013 LGA Conference
    • “We urgently need to address how councils can better lead economic growth, social care, health and children's services – with all local services putting citizens and not institutions at the heart of all that we do.” Sir Merrick Cockell
    • UK Informal economy: 49.1 million adults in UK* or 35x the size of the NHS. [*2010 census]
    • What is the call to action?
    • Activating citizenship
    • Does my society look big in this?
    • How can we capture peoples’ imagination so they might be willing to co-create services in the future?
    • It is no longer about party politics but of looking at the strengths of communities and building on them. LORD HESELTINE LGA conference 2013 “ “
    • Four acronyms to consider when re-wiring public services
    • [Hybrid Value Chains]
    • POSITIVES Passionate Empathic Resourceful Benevolent Resilient Entrepreneurial Purposeful Trusted Scalable Adaptable Efficient Ingenious Democratic Accountable Civic Adapted from Nick Jankel
    • [Peer to Peer]
    • [Strategic Niche Management]
    • Stephan Jooste
    • [Bottom of the Pyramid]
    • Some of the most transformational radical innovation will come from the bottom of the pyramid, not the top. CHARLIE LEADBEATER “ “
    • Ten tips for using design in local government.
    • #1. Leadership provides energy, permissi on and focus.
    • 21
    • Thinking Room In 2011 Cornwall Council developed a new citizen centric approach to innovation.
    • #2. Don’t be afraid to start with a blank piece of paper
    • In Cornwall the social enterprise, Dott Cornwall started with an empty classroom in Redruth.
    • The Dott Shot campaign asked people to submit images of design. The website started with a blank page and ended with 1,000s of images.
    • #3. Find ways to turn your questions into shared quests
    • Question Quest
    • #4. Get the right people in the room
    • #5. Draw inspiration from peoples’ real experiences
    • #6. Build positive energy by turning challenges into opportunities
    • #7. Engage citizens early to help re-frame problems
    • 1. Inspire Change by sharing good ideas and practices
    • #8. Work with communities’ natural collaborative spirit
    • #9. Trust is the currency of community so councils need to become trustworthy.
    • #10. Make it fun, be authentic, and they will come.
    • “Radical public service innovation involves a process of social discovery, not a template to copy.” Joseph Rowntree Foundation
    • Good design costs the same as bad design, the only alternative is no design, which often costs more in the long
    • Thanks to… Nesta / LGA Creative Councils programme Dott Cornwall partners: Design Council, Cornwall Council, Technology Strategy Board, University College Falmouth Images from Flickr Social and Service Design teams: Sea Communications Think Public Something from Us Leap Design for Change Cognitive Media Two Boex Cornwall Design * Views in this presentation my own based on experience in Dott Cornwall and Cornwall Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room