ICT Quality Assurance

quality assurancefor ict in an institute of higher learningby dr ashley tan (ashley.tan@nie.edu.sg) head/centre for e-learning for hanoi university of science and technology (31 mar 2011)

Xin chàoHello! getting to know you

basic qa principlesbrainstormingplatforms & processesjob scopescase studiesq&a on qarising above time on task

1. the products, policies and processes are suitable for the intended purposes 2. avoiding mistakes or removing inefficiencies 3. stakeholders determine quality; price does not 4. best vs good practicesbasic principles of quality assurance

online sticky notes at linoit (http://bit.ly/qa-ict)what you want/need to know

Shewhart Cycle (Dr. W. Edwards Deming) plan: establish objectives and processes required to deliver the desired results do: implement the process developed check: monitor and evaluate the implemented process by testing the results against the predetermined objectives act: apply actions necessary for improvement if the results require changes References http://en.wikipedia.org/wiki/PDCA http://www.wisegeek.com/what-is- quality-assurance.htmone basic qa framework

processes for review ofexisting structures anddevelopmentdevelopment of framework forICT infrastructure setup,maintenance and ICT needsreviewplatforms, policies and processes

processes for review of existing structures and development development of framework for ICT infrastructure setup, maintenance and ICT needs reviewplatforms, policies and processes

Eric BonneauApplication Development and Support Manager Job scope Students and Staff Portal eLearning GeNIEus (Blackboard) Library Management System Content Management Survey system Event Registration Online Payment eDatabase Proxy Staff Publication Database

Ronald ChungSenior ICT Security Consultant Job scope Manage and Drive ICT Security Framework Policy Best Practices Risk Management Certification Incident Management Awareness Advice, guide, mentor, support ICT Security Business Continuity Disaster Recovery Corporate Governance

Quek Kia YongService Desk, ICT Specialist Job scope First point of contact for students and staff for any ICT enquiries Handle queries about student academic matters, staff ICT issues and general information about NIE Work together with other NIE staff to give the best user experience of ICT in NIE Track incidents from call receipt to call closure

Institute A is a large, well-funded university with30,000 students. It has invested in a commercial LMS(Blackboard.com) as its main blended and e-learningsystem.Its ICT system is managed by a single but large teamthat oversees planning, purchasing, maintaining,training and professional development, customersupport, etc. case study 1

Institute B is a small satellite and moderately-fundeduniversity with 6,000 staff and students. It has acommercial LMS to support its blended and e-learning efforts. It has also adopted other free or opensource Web 2.0 platforms, e.g., Google Sites,EduBlogs, Edmodo, etc.Its ICT system is managed by several teams, each ofwhich specializes in planning, purchasing,maintaining, training and professional development,customer support, etc. case study 2

Institute C is a moderately-funded university with 20,000students. It is part of a larger university system but is in theprocess of reinventing itself by breaking away from itsparent university.It is wondering whether to invest in the existing ICTinfrastructure and has to decide betweeb commercial LMS,free alternatives, or a combination its blended and e-learning system.Its ICT support structure is still emerging and it needs toform one or more teams that oversee planning, purchasing,maintaining, training and professional development,customer support, etc. case study 3

1 evaluate each case study for its strengths, weaknessness, opportunities and threats (swot)2 suggest possible solutions to address the weaknesses and threats case study tasks

what are your takeaways?what are your doubts? rise above

Prepared by Dr Ashley Tan (ashley.tan@nie.edu.sg), Head/Centre for e-Learning, NIE, Singaporefor a presentation to representatives from Hanoi University of Science and Technology on 31 March 2011This presentation may be accessed online at http://bit.ly/qa-ict-presentationTerms of use of this presentationThis document is created under the terms of following Creative Commons licenceAttribution-NonCommercial-ShareAlike 3.0 Unported LicenseCreative commons images in this presentation were sourced via ImageCodr or Google image search

ICT Quality Assurance

by Ashley Tan

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