Technology Analysis - Social Networking as an Avenue for CRM

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Technology Analysis - Social Networking as an Avenue for CRM

  1. 1. Social networking as a crm tool in the healthcare industry<br />MIS Practicum<br />October 18th, 2010<br />
  2. 2. Introduction<br />
  3. 3. The Features<br />Real time access to customers<br />Enterprise collaboration<br />Brand monitoring<br />Social analytics<br />Connectivity to content feeds<br />Mobile connectivity <br />Behavioral analysis<br />
  4. 4. Maturity and Hype<br />
  5. 5. Benefits and Obstacles<br />
  6. 6. Vendors and Early Adopters<br />
  7. 7. Social Networking in Healthcare<br />
  8. 8. Steps to implement<br />

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