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Business etiquette

Business etiquette






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    Business etiquette Business etiquette Presentation Transcript

    • Importance of Business Etiquette Etiquette is a very important factor in determining the success or failure of a business or a person Etiquette is the way a person presents himself to others, being comfortable and making other people around comfortable Good etiquette reflects good impression
    • Professional Etiquettes Meeting and Greeting Practice a firm handshake Always rise when introducing or being introduced to someone. Provide information in making introductions
    • Office Etiquettes Always act with honesty and dignity Don’t use chewing gum at presence of others Not to display tattoos and body piercing Be neat, clean and conservative Do not cough or sneeze in anyones direction Wear appropriate office attire,
    • Business Casual Dress Code
    •  Wear formal & ironed clothes with polished shoes & nice belt Groom & shave in a formal style that suits you
    • Dining EtiquettesArrive on time.Wait to sit until the host/hostess indicates the seating arrangement.Feel free to ask for suggestions for the orderWait to eat until everyone has been served.Practice proper posture;Bring food to your mouth—not your head to the plate.Push chair under table when excusing yourself.
    • Phone Etiquettes
    •  Make sure of the correct number so as not to risk disturbing strangers. Make sure that your conversations with busy people are as brief as possible. When calling friends who do not recognize your voice, announce yourself right away. After dialling a wrong number simply say, "Sorry, wrong number." When the number you are calling is not answered quickly, wait long enough for someone to put aside what he or she is doing.
    • Etiquette Abroad Know the various cultural differences of the particular country Problem solving & issues of protocol and chain of command differ greatly between countriesThe Etiquette of Communication  Be aware of multiple meanings of words, culturally derived words & body languages  Use gentle & polite words
    • Netiquette Netiquette is etiquette that takes place over virtual mediums, such as email Compose emails the way you would write a letter Use complete sentences with correct grammar & punctuations