Jordan ICT Sector Competencies Skills and Needs Assessment 2012
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Jordan ICT Sector Competencies Skills and Needs Assessment 2012 between Academia and Private ICT Sector

Jordan ICT Sector Competencies Skills and Needs Assessment 2012 between Academia and Private ICT Sector

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Jordan ICT Sector Competencies Skills and Needs Assessment 2012 Jordan ICT Sector Competencies Skills and Needs Assessment 2012 Document Transcript

  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Published in: June 2013
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Contents Overview.......................................................................................................................................... 4 Section I: ICT Workforce Assessment.............................................................................................. 5 Preface............................................................................................................................................. 5 Methodology................................................................................................................................... 6 Respondent Companies Classification According to ISIC Industry Segments ................................. 7 ICT Supply Availability & Importance .............................................................................................. 8 Qualifications Requirements for Job Titles ..................................................................................... 9 Job Title: Customer Relations...................................................................................................... 9 Job Title: Database Programming and Management.................................................................. 9 Job Title: E-Business .................................................................................................................. 10 Job Title: ICT Consulting ............................................................................................................ 10 Job Title: Networking, Infrastructure, and Security .................................................................. 10 Job Title: Software Development.............................................................................................. 10 Job Title: System Administration & Technical Support ............................................................ 10 Job Title: Project Management ................................................................................................. 11 Job Title: Business Analysis........................................................................................................ 11 Job Title: HR & Administration .................................................................................................. 11 Job Title: Business Development and Sales............................................................................... 11 Job Title: PR, Marketing and Communication........................................................................... 11 Additional Findings........................................................................................................................ 11 Recruitment norms.................................................................................................................... 11 Training norms........................................................................................................................... 11 Tables Representing Full Responses ............................................................................................. 12 APPENDIX I: List of Participating Companies................................................................................. 20 APPENDIX II: ICT Workforce Assessment 2012 Questionnaire ..................................................... 21 Section II: Universities Survey ....................................................................................................... 25 Introduction................................................................................................................................... 25 Non-Technical Skills Development Courses .................................................................................. 25
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 3 Technical Skills Development Courses .......................................................................................... 25 Universities ICT Involvement......................................................................................................... 26 Additional Findings........................................................................................................................ 26 Jordan Universities Expected Number of ICT Graduates 2012-2013............................................ 27 APPENDIX III: List of Participating Universities............................................................................. 28 List of Universities Invited to Fill the Survey ............................................................................. 28 APPENDIX IV: Universities Survey 2012 Questionnaire................................................................. 29 Section III: Employers Universities Preferences............................................................................ 31 Preface & Disclaimer ..................................................................................................................... 31 Ranking Universities Above and Below Average........................................................................... 32 Technical Knowledge................................................................................................................. 32 Applied Logic (Math & Physics)................................................................................................. 32 Business Ethics........................................................................................................................... 32 Life, Interpersonal and, Entrepreneurial Skills.......................................................................... 32 Languages (Mainly English) ....................................................................................................... 32 Graduates Readiness (Duration to be Able to Fulfill Job Requirements).................................. 32 Companies’ Views on Fresh Graduates......................................................................................... 35 Top Five Universities According to Company Hiring Preferences................................................. 36 Ranking Universities According to Non-Technical Requirements................................................. 36 Fresh Graduates Recruitment Considerations .............................................................................. 37 Industry-Academia Collaboration Programs ................................................................................. 37 The Graduates Internship Program (GIP)...................................................................................... 38 Internship Programs...................................................................................................................... 39 Universities with Highest ICT Employment Percentages .............................................................. 40 ICT Majors’ Employability Findings ............................................................................................... 41 APPENDIX V: List of Participating Companies ............................................................................... 45 APPENDIX VI: ICT Employer Universities Preferences 2012 Questionnaire.................................. 46 Summary of HR Challenges and Recommendations..................................................................... 49 View slide
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 4 Overview The Information and Communications Technology Association of Jordan (int@j) has been working on assessing the gap between academia output and ICT sector requirements. This report follows a series of reports published in 2008 and 2010 in the same area. The 2012 assessment has evolved from the predecessor assessments to include new areas and capture the following sections: I. ICT Workforce Assessment The 2012 ICT Workforce assessment comes complementary to the previous studies in the series, while updating the previous survey to take into consideration the development of the ICT sector during the last two years. II. Universities Survey This section reflects the outcome of a statistical information survey designed to collect supporting data from Universities to present their collaboration with the industry. III. Employers Universities Preferences This section provides a comprehensive view about companies’ preferences when hiring graduates from Private and Public Jordanian Universities. View slide
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 5 Section I: ICT Workforce Assessment Preface The workforce survey is biennial industry study report published by the ICT Association of Jordan (int@j); aiming to assess the market and industry needs of ICT sector, to be reflected in the outcomes of the ICT related fields at the Jordanian universities through regular revision of their curricula. In 2008, the first edition of this study was conducted by the German-Jordanian University (GJU) in collaboration with the Ministry of Information and Communications Technology, USAID/Jordan and the Economic Growth Project and European (EU) Commission/TEMPUS , its goal was mainly to assess the competency of the workforce in Jordan as well as the needs of the working companies in the ICT sector, and be a catalyst for developing high-quality professional education with a curriculum that is continuously and systematically reviewed and developed to ensure that it continues to meet the demands of the fast-growing and evolving information technology sector in Jordan and in the region. Another study was conducted in 2010 for the same purpose by MoICT. Its purpose was to assess the ICT sector demand of workforce, in terms of knowledge, skills, and experience. Universities’ feedback was assured through a national workshop in which results and outcomes were discussed and finalized. The 2012 ICT Workforce Assessment comes complementary to the previous studies in the series, while updating the previous survey to take into consideration the development of the ICT sector during the last two years. Consequently, a corporative framework between the ICT industry and Universities will be concluded to effectively satisfy the ICT markets needs of professionals. Focusing on a commitment to build ICT workforce qualified for the local and regional ICT and knowledge intensive industries, particular aims are:  Matching between the ICT educational systems outcome and ICT industry requirements.  Assessing new technologies in the ICT market reflecting the technological development during the last two years.  Assessing ICT competencies needs as well forecasting the future needs according to the ICT Companies survey in order to be reflected in the ICT educational systems.  Developing internship programs and work placements to align educational outcomes with the skill requirements; and  Actively engaging industry with Academia and developing partnerships for cooperation.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 6 The ICT Association of Jordan-int@j thanks all industry participants and member companies for their cooperation and contribution to the survey. Methodology The ICT Sector Competencies, Skills, and Needs Assessment Survey; focusing on Jordan’s ICT Workforce, took place between September and December 2012, and was conducted based on an online questionnaire. Data was collected by online form submissions from companies. Initially, the questionnaire was distributed to companies by e-mail, but due to low response rates; additional approaches, like follow-up phone calls and interviews, were followed. The survey sample focused on IT and Telecom companies from int@j members and is representative of these segments only, not covering (gaming, online/ mobile content). The total population was around 100 companies including companies that perform IT and Telecom activities, according to the latest sector classification based on The International Standard of Industrial Classification of All Economic Activities (ISC 4.0). The response ratio was (28%) out of the population who were invited to fill in and answer the questionnaire. Reference to the response ratio, it is considered a representative sample covering major segments under ICT ISIC classifications. The personnel surveyed were primarily Human Resource Managers or, where not possible, other managerial staff that had information on HR and recruitment answered the questionnaire. Data was filtered and verified to an extent where any outliers where removed and not highlighted as an outcome in this report; and all respondents’ answers were normalized and standardized to bring all variable responses into proportion with one another. The main focus is to conclude the ICT industry’s top requirements for different job titles and for various qualification criteria; therefore, this report only demonstrates the highest percentage responses by displaying top three or top five employer requirements. Noting that the questionnaire also captures some qualitative data; general opinions and feedback were listed and converted to numeric quantitative data to fit under the report’s structured conclusions.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 7 Respondent Companies Classification According to ISIC Industry Segments Respondents were asked to indicate there company’s industry segment, this table captures percentage of companies working in ICT industry segments, it is advised to look into type of companies working segments when understanding the reports workforce analysis findings. ISIC Industry Segments Percentage of companies Information technology and computer service activities 36% Computer programming activities 32% Information technology outsourcing ITO 32% Other telecommunications activities 25% Computer consultancy and computer facilities management activities 25% Software publishing 21% Activities of call centers 18% Web portals 14% Business process outsourcing BPO 14% Data processing, hosting and related activities 11% ICT Related Training 11% Installation of communications equipment 7% Installation of mainframe and similar computers 7% Wholesale of computers, computer peripheral equipment and software 7% Wired telecommunications activities 7% Wireless telecommunications activities 7% Online/Mobile content 7% Manufacture of electronic components and boards 4% Wholesale of telephone and communications equipment 4% Repair of computers and peripheral equipment 4% Repair of communications transmission equipment (e.g. routers, bridges, modems) 4% Table 1 Respondents may select more than one option, so percentages may add up to more than 100 %
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 8 ICT Supply Availability & Importance In this section respondents were asked to rate their experiences in finding well educated resources in the local labor market, assigned to specific University majors, majors were rated (easy to find & most difficult to find) , and (very important to their company & not important ).  75% of ICT employers believe there are overall problems in finding well educated resources in the labor market. Availability  ‘Business Information Systems’ graduates are the most available in the market indicated as easiest to find, followed by ‘Accounting Information Systems’ and ‘Electronic Engineering’ respectively.  ‘Software Engineering’ graduates were rated as most difficult to find followed by ‘Computer Science’ and ‘Computer Information System’ respectively. Importance  ‘Computer Information System’ and ‘Computer Science’ graduates are indicated as very important to most companies, followed by and ‘Software Engineering’ respectively.  ‘Accounting Information Systems’ graduates are indicated as not important to most companies, followed by ‘Electronic Engineering’ and ‘Telecom Engineering’ respectively. Conclusions:  ‘Computer Information System’ and ‘Computer Science’ graduates are difficult to find and very important to most companies.  ‘Accounting Information Systems’ graduates are easy to find and not important to most companies.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 9 Qualifications Requirements for Job Titles For each job title below, required competencies and skills are categorized into four qualification criteria: 1. Required technical skills 2. Required life skills 3. Required bachelor’s degree List of Job Titles: o Customer Relations o Database Programming and Management o E-Business o ICT Consulting o Networking, Infrastructure, and Security o Software Development o System Administration & Technical Support o Project Management o Business Analysis o HR & Administration o Business Development and Sales o PR, Marketing, and Communication Results for this section are summarized and grouped per job title: Job Title: Customer Relations  Top three required life skills are communication skills, English language skills and presentation skills respectively.  Top three bachelor’s degrees among which Customer Relations are hired are Marketing, Management Information Systems, and Business Management respectively. Job Title: Database Programming and Management  Top three required technical skills are MS SQL server, Database design & admin, and Database Oracle respectively.  Top three required life skills are planning skills, English language skills, and communication skills respectively.  Top bachelor’s degrees among which Database Programming and Management are hired are Computer Information Systems and Business Information Systems respectively.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 10 Job Title: E-Business  Top three required technical skills are DB2 and Systems Analysis and Database Design & Admin respectively.  Top Three required life skills are English language skills, People and Change Management, and Time Management skills respectively.  Top required industry certification is Oracle Professional Certifications.  Top Three bachelor’s degrees among which E-Business are hired are Management Information Systems, Computer Science, and Computer Information Systems respectively. Job Title: ICT Consulting  Top Three required life skills are People and Change Management, English language skills, and Non-Technical Writing skills respectively.  Top Three bachelor’s degrees among which ICT Consulting are hired from are Management Information Systems, Economics, and Computer Information Systems respectively. Job Title: Networking, Infrastructure, and Security  Top Three required technical skills are Network Administrator, Network Implementation, and System Administrator UNIX/Linux respectively.  Top Three required life skills are Presentation Skills, English language skills, and Time Management skills respectively.  Top bachelor’s degrees among which Networking, Infrastructure, and Security are hired are Management Information Systems, Business Information Systems, and Computer Information Systems respectively. Job Title: Software Development  Top Three required technical skills are PHP, Telecom protocols, and Oracle e-business respectively.  Top Three required life skills are Creative Thinking Skills, Planning Skills, and English Language Skills respectively.  Top bachelor’s degrees among which Software Development are hired are Computer Science, Management Information Systems, Computer Information Systems respectively. Job Title: System Administration & Technical Support  Top three required technical skills are PHP, Telecom Protocols, and ASP respectively.  Top three required life skills are Planning skills, Problem Solving, and Non Technical Writing skills respectively.  Top bachelor’s degrees among which System Administration & Technical Support are hired from are Management Information Systems, Computer Science, and Computer Information Systems respectively.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 11 Job Title: Project Management  Top Three required life skills are Problem Solving, Creative Thinking, and Planning Skills respectively. Job Title: Business Analysis  Top Three required life skills are Problem Solving, Creative Thinking, and Sales &Marketing Analysis Techniques respectively.  Top bachelor’s degrees among which Business Analysis are hired are Computer Information Systems, Computer Science, and Economics respectively. Job Title: HR & Administration  Top three required life skills are Non-Technical Writing skills, Creative Thinking, and Sales & Marketing Analysis Techniques respectively. Job Title: Business Development and Sales  Top three required life skills are Creative Thinking, Non-Technical Writing skills, and Problem Solving skills respectively. Job Title: PR, Marketing and Communication  Top Three required life skills are Non-Technical Writing skills, People Change Management, and Sales & Marketing Analysis Techniques respectively.  Top bachelor’s degrees among which PR, Marketing and Communication are hired is Marketing. Additional Findings Recruitment norms  64% of employers are recruiting staff through advertisements on company website.  61 % of employers are recruiting staff through university vocational centers/ headhunting recruitment agencies or word of mouth.  43% of employers are recruiting staff through public advertisement. Training norms  86% of employers send their staff for internal training.  68% of employers send their staff for external training.  75% of employers send their staff for technical training.  46% of employers send their staff for non-technical training.  4% of employers don’t send their staff for any training.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 12 Tables Representing Full Responses Major Easy to find Business Information Systems 44% Accounting Information Systems 37% Electronic Engineering 37% Telecom Engineering 37% Management Information Systems 33% Software Engineering 30% Computer Engineering 26% Computer Science 22% Information System Engineering 19% Computer Information System 18% Table 2: percentage of companies that indicated easy to find graduates with ICT majors Major Difficult to find Software Engineering 40% Computer Science 37% Computer Information System 37% Information System Engineering 30% Accounting Information Systems 29% Management Information Systems 23% Business Information Systems 19% Telecom Engineering 18% Computer Engineering 14% Electronic Engineering 11% Table 3: percentage of companies that indicated difficult to find graduates with ICT majors Major Very important to their company Computer Information System 63% Computer Science 63% Software Engineering 59% Information System Engineering 59% Computer Engineering 52% Management Information Systems 26% Business Information Systems 23% Telecom Engineering 22% Electronic Engineering 15% Accounting Information Systems 15% Table 4: percentage of companies that indicated ICT majors very important to their company
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 13 Major Not important to their company Accounting Information Systems 67% Electronic Engineering 56% Telecom Engineering 48% Management Information Systems 45% Business Information Systems 45% Computer Engineering 26% Computer Information System 18% Information System Engineering 18% Software Engineering 18% Computer Science 8% Table 5: percentage of companies that indicated ICT majors not important to their company Life Skills Customer Relations Communication skills 93% English language skills 89% Presentation skills 81% Team work 74% Interpersonal skills 59% Time management 59% Professional workplace ethics 59% Problem solving 59% Table 6 Percentage of companies specifying important life skills for Customer Relations position Bachelor Degree Customer Relations Marketing 52% Management Information Systems 44% Business Management 44% Public Administration 44% Table 7 Percentage of companies specifying important bachelor degrees for Customer Relations position Technical Skills Database Programming and Management MS SQL server 63% Database design & admin 63% Database Oracle 59% MySQL 48% System administrator –UNIX/ Linux 37% Microsoft Windows 37% .NET 33% DB2 30%
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 14 Table 8 Percentage of companies specifying important technical skills for Database Programming and Management position Life Skills Database Programming and Management Planning skills 70% English language skills 67% Communication skills 63% Team work 52% People & change management 52% Time management 48% Interpersonal skills 44% Table 9 Percentage of companies specifying important life skills for Database Programming and Management position Bachelor Degree Database Programming and Management Computer Information Systems 52% Business information systems 41% Table 10 Percentage of companies specifying important bachelor degrees for Database Programming and Management position Technical Skills E-Business DB2 37% Systems analysis 37% Database design & admin 26% Database Oracle 26% Table 11 Percentage of companies specifying important technical skills for E-Business position Life Skills E-Business English language skills 70% People & change management 67% Time management 59% Team work 52% Creative thinking skills 52% Problem solving 52% Presentation skills 52% Table 12 Percentage of companies specifying important life skills for E-Business position Industry Certification E-Business Oracle Professional Certifications 22% Table 13 Percentage of companies specifying important industry certification for E-Business position
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 15 Bachelor Degree E-Business Management Information Systems 52% Computer science 44% Computer Information Systems 37% Public Administration 37% Table 14 Percentage of companies specifying important bachelor degrees for E-Business position Life Skills ICT Consulting People & change management 70% English language skills 67% Non-technical writing skills 67% Problem solving 63% Team work 59% Planning skills 59% Professional workplace ethics 59% Sales & marketing analysis & techniques 59% Creative thinking skills 56% Communication skills 56% Technical writing skills 52% Time management 48% Table 15 Percentage of companies specifying important life skills for ICT consulting position Bachelor Degree ICT Consulting Management Information Systems 56% Economics 52% Computer Information Systems 48% Marketing 48% Public Administration 44% Business information systems 30% Computer science 26% Table 16 Percentage of companies specifying important bachelor degrees for ICT consulting position Technical Skills Networking, Infrastructure, and Security Network administrator 56% Network implementation 52% System administrator –UNIX/ Linux 48% Systems analysis 41% Table 17 Percentage of companies specifying important technical skills for Networking, Infrastructure, and Security positions
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 16 Life Skills Networking, Infrastructure, and Security Presentation skills 74% English language skills 70% Time management 63% People & change management 59% Communication skills 59% Problem solving 56% Planning skills 52% Technical writing skills 52% Table 18 Percentage of companies specifying important life skills for Networking, Infrastructure, and Security positions Bachelor Degree Networking, Infrastructure, and Security Management Information Systems 85% Business information systems 52% Computer Information Systems 33% Table 19 Percentage of companies specifying important bachelor degrees for Networking, Infrastructure, and Security positions Technical Skills Software Development PHP 63% Telecom protocols 52% Oracle e-business 44% C# 44% Database design & admin 41% Systems application support 41% MS Dynamics 41% Table 20 Percentage of companies specifying important technical skills for Software Development position Life Skills Software Development Creative thinking skills 81% Planning skills 78% English language skills 70% Problem solving 70% Team work 63% Sales and marketing analysis and techniques 59% Presentation skills 56% Table 21 Percentage of companies specifying important life skills for Software Development position
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 17 Bachelor Degree Software Development Computer science 56% Management Information Systems 48% Computer Information Systems 11% Business information systems 4% Software engineering 4% Table 22 Percentage of companies specifying important bachelor degrees for Software Development position Technical Skills System Administration & Technical Support PHP 63% Telecom protocols 52% ASP 41% Network implementation 33% MS Dynamics 30% Java 30% Oracle e-business 26% System administrator –UNIX/ Linux 26% Table 23 Percentage of companies specifying important technical skills for System Administration & Technical Support positions Life Skills System Administration & Technical Support Planning skills 78% Problem solving 70% Non-technical writing skills 70% Communication skills 70% Creative thinking skills 61% Sales and marketing analysis and techniques 61% Team work 57% People & change management 57% Table 24 Percentage of companies specifying important life skills for System Administration & Technical Support positions Bachelor Degree System Administration & Technical Support Management Information Systems 44% Computer science 41% Computer Information Systems 22% Software engineering 19% Table 25 Percentage of companies specifying important bachelor degrees for System Administration & Technical Support positions
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 18 Life Skills Project Management Problem solving 93% Creative thinking skills 93% Planning skills 85% Communication skills 81% English language skills 81% Non-technical writing skills 78% People & change management 74% Presentation skills 74% Time management 74% Table 26 Percentage of companies specifying important life skills for Project Management positions Life Skills Business Analysis Problem solving 78% Creative thinking skills 74% Sales and marketing analysis and techniques 63% Communication skills 59% Non-technical writing skills 59% English language skills 56% Professional workplace ethics 56% Technical writing skills 52% Team work 52% Table 27 Percentage of companies specifying important life skills for Business Analysis positions Bachelor Degree Business Analysis Computer Information Systems 41% Computer science 41% Economics 41% Telecom Engineering 41% Electronic Engineering 37% Management Information Systems 30% Table 28 Percentage of companies specifying important bachelor degrees for Business Analysis positions Life Skills HR and Administration Non-technical writing skills 89% Creative thinking skills 85% Sales and marketing analysis and techniques 85%
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 19 Communication skills 81% Problem solving 67% Time management 67% Planning skills 63% People & change management 63% Table 29 Percentage of companies specifying important life skills for HR and Administration positions Life Skills Business Development and Sales Creative thinking skills 89% Non-technical writing skills 85% Problem solving 81% People & change management 70% Communication skills 67% Presentation skills 67% Table 30 Percentage of companies specifying important life skills for Business Development and Sales positions Life Skills PR, Marketing and Communication Non-technical writing skills 89% People & change management 81% Sales and marketing analysis and techniques 74% Creative thinking skills 70% Team work 59% Time management 59% Table 31 Percentage of companies specifying important life skills for PR, Marketing and Communication positions Bachelor Degree PR, Marketing and Communication Marketing 70% Table 32 Percentage of companies specifying important bachelor degrees for PR, Marketing and Communication positions
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 20 APPENDIX I: List of Participating Companies 1. Experts 911 2. ZeeDimension 3. Optimiza Group 4. International Cards Co. 5. Origin Training & Technical Consultancy (OTrain) 6. Business Plus Plus 7. CrysTelCall 8. Systems And Electronic Development FZCO (Sedco) 9. Eastern Networks 10. Globitel 11. Aspire Services 12. Blink Communications 13. Umniah Mobile Company 14. Sukhtian Group 15. TechnoSys Group 16. Electronic Health Solutions (EHS) 17. Rubicon Group Holding 18. Fourth Dimension Systems 19. Pioneers Information Technologies Co.LT (PioTech) 20. Jockey Electronics 21. Integrated Technology Group – ITG 22. Phonic for Telecom Solution Development (Telephoenic LLC) 23. Mirsal 24. Orange-Jordan Telecom Group 25. Crossborder Telecom 26. ESKADENIA Software 27. Dot.jo 28. Savvytek
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 21 APPENDIX II: ICT Workforce Assessment 2012 Questionnaire I. General Information Company Name: Street: Zip-code City: Phone: Fax: E-mail: Website: Contact person(s): (please include contact information) 1. Please indicate your company’s industry segment :  Manufacture of electronic components and boards  Manufacture of data communications equipment, such as bridges, routers, and gateways  Installation of communications equipment  Installation of mainframe and similar computers  Wholesale of computers, computer peripheral equipment and software  Wholesale of telephone and communications equipment  Software publishing  Wired telecommunications activities  Wireless telecommunications activities  Other telecommunications activities  Computer programming activities  Computer consultancy and computer facilities management activities  Other information technology and computer service activities  Data processing, hosting and related activities  Web portals  Activities of call centers  Repair of computers and peripheral equipment  Repair of communications transmission equipment (e.g. routers, bridges, modems)  ICT Related Training  Online/Mobile content  Games  Business process outsourcing BPO  Information technology outsourcing ITO
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 22 2. Do you send your staff for training?  Internal  External  Technical  Non-technical  None II. Educational Data & ICT Core Job Roles 1. Do you have problems in finding well educated resources in the local labor market? Yes/No 2. Please rate their availability of the below majors (Easy 1-5 Difficult) and the importance to your company (1 not important-5 very important ) Major Importance for the company Availability Computer Engineering Telecom Engineering Software engineering Computer Information Systems Computer science Business Information Systems Management Information Systems Accounting Information Systems Information Systems Engineering 3. How do you recruit your staff?  University/vocational center  Advertisements on company web site  Head hunting/ Recruitment Agencies  Public advertisements  Word of mouth  Other (specify)
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 23 Qualifications requirements for job titles 1. From the table below please pick from the key job qualifications requirements you look for when hiring ICT employees.  List of Job Titles:  Customer Relations  Database Programming and Management  E-Business  ICT Consulting  Networking, Infrastructure, and Security  Software Development  System Administration & Technical Support  Project Management  Business Analysis  HR & Administration  Business Development and Sales  PR, Marketing, and Communication Job Requirements Drop Down Lists: Technical skills Life skills Industry Certification Degree System administrator – UNIX/ Linux Creative thinking skills ICDL (International Computing Driving License) Computer Engineering Windows Microsoft English Language Skills CompTIA A+ Telecom Engineering J2ME People & change management PMP – Project Management Software engineering Oracle Team work CMM Information Technology MS SQL server Communication skills ITIL v2-v3 Computer Information Systems MySQL Technical Writing Skills Six Sigma Computer Management Systems DB2 Sales, marketing analysis & techniques CoBIT Computer network management Wireless technologies Non-technical Writing skills Lean Principals Computer science Database design & admin Presentation skills Cisco Professional Certifications Computer programming Systems analysis Interpersonal skills Dell Professional Certifications Business information systems Telecom protocols Time management HP Professional Certifications Management information systems Systems application support Professional workplace ethics IBM Professional Certifications Accounting Management Systems
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 24 Systems design Planning skills Microsoft Professional Certifications Electronic Engineering SAP Problem solving Oracle Professional Certifications Systems testing SUN Professional Certifications Business analysis MS Dynamics Animation/Graphics Network administrator Outsourcing professional Network implementation Network design PLC technology PIC Microcontroller Cisco networking J2EE 3 Com networking HCI design (Human computer interaction design) Html XML PHP Internet and systems security Network configuration .NET Visual Basic Java C++ C# ASP Oracle e-business Other (please mention) Other (please mention) Other (please mention) Other (please mention)
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 25 Section II: Universities Survey Introduction The Universities statistical information survey was designed to collect supporting data from Universities to provide information on universities collaboration with the industry and collect some statistical information to get an overview on how the collaboration between Universities and employers leads to enhancing the quality of ICT graduates for better national economic development for the ICT sector. Non-Technical Skills Development Courses Universities were asked to show what type of non-technical skills courses they are offering to students, noting that most of the below courses are part of the curricula work plan for IT students. Project management was found as a mandatory course for most of IT majors. Technical writing and communication skills courses were found to be a mandatory track for IT students in most Universities. And most Universities provide career advisory only as a series of seminars and advisory sessions organized for students on voluntary basis.  70% of Universities conduct Project management courses  52% of Universities conduct Employee preparation (CV writing, interview expectations) sessions.  41% of Universities conduct Career advisory sessions.  41% of Universities conduct Soft and interpersonal skills  37% of Universities conduct Languages (Mainly English)  33% of Universities conduct Business and management skills  22% of Universities conduct PR and communications  22% of Universities conduct Business ethics  19% of Universities conduct Entrepreneurship  11% of Universities conduct Sales and marketing Technical Skills Development Courses  89% of Universities include students' summer training with ICT private sector companies as a faculty requirement.  78% of Universities are involved in the matchmaking process to connect students with private sector companies.  89% of Universities are providing guidelines for student’s summer training as facilitation and orientation.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 26  93% of Universities are involved in tracking, monitoring and evaluating students overall summer training.  52% of Universities consider accredited professional certifications as a substitute for summer training, while 48% responded that such certifications aren’t a substitute.  33% of Universities are involved in doing an annual ‘ICT Graduates Talent Disclosure’, where Universities profile and introduce top ICT graduates to the market. Universities ICT Involvement  56% of Universities maintain a tracking record to monitor and record employability of their graduates  71% of Universities who maintain graduates tracking records publish them online  Universities are using ICT for the following purposes: o 92% for E-learning projects o 79% for Research o 58% for Help desk technical support o 46% for Simulation  5 out of 15 respondent Universities hold international specialized (programs or professional accreditation) of quality certifications from the following certification bodies: o ABET- accredited (formerly Accreditation Board for Engineering & Technology) o The Association for Information Technology Professionals (AITP) o British Quality Assurance for IT faculties Additional Findings  Universities were asked to provide information about professors’ and students’ research and whether research material is published online: o 93% of Universities publish research publications done by Professors o 88% of Professors’ publications are published online o 74% of Universities publish research done by Students o 78% of Students’ publications are published online  56% of Universities are working on Industry/Academia projects with ICT companies.  Universities are promoting Industry/Academia projects by the following means: o 37% use web announcements and newsletters o 22% use social media websites o 15% use newspapers o 22% use other means like direct contacts and joint meetings  Mechanisms used to communicate ICT Graduates talent disclosure (sharing best students names and achievements) to the private sector market:
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 27 o Invite private sectors to judge contests, competitions and graduation projects to announce winners among students and among universities o Invite companies to interview top students on campus through open days in the university or specialized IT exhibitions. o Private companies solicit names and contacts of students with superior achievements through direct communication (online or by e-mail) Jordan Universities Expected Number of ICT Graduates 2012-2013 Major Public Universities Private Universities Total Number Computer Engineering 445 85 530 Telecom and Electronic Engineering 547 211 758 Computer Science 798 470 1268 Software Engineering 235 338 573 Computer Information Systems 626 311 937 Business Information Systems 81 0 81 Accounting Information Systems 446 23 469 Management Information Systems 852 428 1280 Total Number of ICT graduates 4030 1866 5869 Table 33: Source: Higher Education Accreditation Commission
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 28 APPENDIX III: List of Participating Universities 1. The University of Jordan 2. Mutah University 3. Yarmouk University 4. Hashemite University 5. Jordan University of Science and Technology 6. World Islamic Science University (WISE) 7. Princess Sumaya University for Technology PSUT 8. Philadelphia University 9. Applied Science University 10. Al al-Bayt University 11. Arab Open University 12. Amman Arab University 13. Al-Ahliyya Amman University 14. Jerash University 15. Jadara University List of Universities Invited to Fill the Survey 1. The University of Jordan 2. German-Jordanian University 3. Zarqa University 4. Arab Open University 5. Jordan University of Science & Technology 6. Jarash University 7. Al - Ahliyya Amman University 8. The Hashemite University 9. Princess Sumaya University for Technology 10. University of Petra 11. Irbid National University 12. Philadelphia University 13. American Jordanian University 14. New York institute of technology 15. AL-Balqa Applied University 16. University of Banking & Financial Sciences 17. AL-Hussein Bin Talal University 18. Al-Zaytoonah University of Jordan 19. World Islamic Sciences & Education WISE 20. Amman Arab University 21. Applied Science University (Private) 22. Tafila Technical University 23. Mu'tah University 24. Yarmouk University 25. Ajloun National Private University
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 29 26. Jadara University 27. Isra University 28. AL al-Bayt University 29. Middle East University APPENDIX IV: Universities Survey 2012 Questionnaire 1. Do you publish Professors research publications? Yes/No If yes, what means do you use to publish your research publications? Online Other means: 2. Do you publish Students research publications? Yes/No If yes, what means do you use to publish your research publications? Online Other means: 3. Is your University working on Industry/Academia projects with ICT companies? Yes/No If yes, how does your university promote those projects?  Web announcements and newsletters  Social media websites  News papers  Other please specify 4. Is your University/Faculty involved in establishing non-technical programs and skills development programs and courses in the following areas, please tick beside each area:  Career advisory  Business ethics  Soft and interpersonal skills  languages (Mainly English)  Business and management skills  Project management  Sales and marketing  PR and communications  Entrepreneurship  Employee preparation (C.V writing, interview expectations … )
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 30 5. Does your University include student’s summer training with ICT private sector companies as a faculty requirement? Yes/No If yes, please answer the following questions: -Is your University involved in the matchmaking process connecting students with companies? -Is your University providing guidelines for the summer training? -Does your University maintain tracking, evaluating & monitoring students overall summer trainings? -Does your University consider accredited professional certifications as a substitute for summer training? 6. Is your university involved in doing an annual ‘ICT Graduates Talent Disclosure*’, where you profile and introduce your top ICT graduates to the market? Yes/No If yes, what mechanism are you using to communicate it to the market? *Graduates Talent Disclosure: “Report and disclose details of top graduates, names, rates and other contact information in a clear, prominent and user-friendly manner for the reference and use of the private sector” 7. Do you maintain a tracking record to monitor employability of your graduates? Yes/No If yes, how do you publish it? Online Other please specify 8. For what purposes are you using ICT at your university :  E-learning projects  Help desk technical support  Simulation  Research  Other please specify 9. From the list below, does your university hold any specialized accreditation (programmatic or professional accreditation) of quality certifications:  ABET- accredited (formerly Accreditation Board for Engineering & Technology)  The Association for Information Technology Professionals (AITP)  Other please specify
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 31 Section III: Employers Universities Preferences Preface & Disclaimer This section has been compiled from surveying ICT employers (int@j member companies); in order to provide a comprehensive view about companies’ preferences when hiring graduates of Private and Public Jordanian Universities. While every effort has been made to ensure the accuracy of the information included in this report, int@j accepts no liability for the precision of the data contained in the Universities Ranking. These rankings do not necessarily represent int@j’s view but rather ICT private companies’ views. University rankings are listed according to input provided by survey respondents. Rankings are not based on scientific and academic bases; but they rather reflect employers’ hiring preferences out of all Jordanian universities offering ICT-related courses. Many factors should be taken into consideration when reading through this report, in order not to take any judgmental views on Universities rankings and quality of educational entities mentioned herein; at this level this report shows views of actual hiring from the surveyed sample. Factors that could affect each University rank, and which are not included in this study, are the following, but not limited to:  Number of annual student graduates from Universities  Number of graduates employed locally in surveyed companies versus regionally  ICT faculty department and major variety  Actual hiring numbers from a University in specific The targeted sample was large ICT companies (more than 50 employees) through contacting dedicated HR personnel and departments. The total sample size was (50 companies) including companies that perform ICT activities, according to the latest sector classification based on The International Standard of Industrial Classification of All Economic Activities (ISIC 4.0). The response ratio was (56%) with total of (23) companies that answered the questionnaire. Reference to the response ratio, it is considered a representative sample covering more than one segment under ICT ISIC classifications. Personnel surveyed, were primarily Human Resource Managers or, where not possible, other managerial staff that had information on HR and recruitment answered the questionnaire.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 32 Ranking Universities Above and Below Average In this section an average rating of a fresh graduate is defined as: A senior student /recent graduate who have the theoretical and practical know-how that can be built on to satisfy companies' needs within an expected period of time (3-6 months) after which this graduate can be considered a productive team member. Companies here are indicating University students that are graduating with an ABOVE AVERAGE 'Good to Excellent' rating scale and a BELOW AVERAGE ‘Poor to Fair ' rating scale according to companies preference and perception grouped into the following areas: Technical Knowledge  The three Universities that ranked above average are The University of Jordan, Jordan University of Science & Technology, and Princess Sumaya University for Technology.  The three Universities that ranked below average are Isra University, University of Petra and Mu'tah University. Applied Logic (Math & Physics)  The three Universities that ranked above average are The University of Jordan, Yarmouk University and Jordan University of Science & Technology.  The three Universities that ranked below average are Isra University, Zarqa University and Princess Sumaya University for Technology. Business Ethics  The three Universities that ranked above average are The University of Jordan, Jordan University of Science & Technology, and Yarmouk University.  The three Universities that ranked below average are The Hashemite University, Irbid National University and Isra University. Life, Interpersonal and, Entrepreneurial Skills  The three Universities that ranked above average are The University of Jordan, German- Jordanian University, and Jordan University of Science & Technology.  The three Universities that ranked below average are Al - Ahliyya Amman University, Zarqa University and World Islamic Sciences & Education WISE. Languages (Mainly English)  The three Universities that ranked above average are The University of Jordan, Jordan University of Science & Technology, and Al - Ahliyya Amman University.  The three Universities that ranked below average are Tafila Technical University, World Islamic Sciences & Education WISE and Jarash University. Graduates Readiness (Duration to be Able to Fulfill Job Requirements)  The three Universities that ranked above average are The University of Jordan, German- Jordanian University and Jordan University of Science & Technology.  The three Universities that ranked below average are AL-Balqa Applied University, Mu'tah University and Tafila Technical University.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 33 Ranking Universities above average: University Name Technical Knowledge The University of Jordan 87% Jordan University of Science & Technology 78% Princess Sumaya University for Technology 70% Yarmouk University 52% The Hashemite University 48% Mu'tah University 35% AL-Balqa Applied University 35% Table 34: percentage of companies ranking Universities Graduates 'ABOVE AVERAGE' in technical knowledge University Name Applied Logic (Math & Physics) The University of Jordan 83% Yarmouk University 74% Jordan University of Science & Technology 48% The Hashemite University 35% Princess Sumaya University for Technology 26% Table 35: percentage of companies ranking Universities Graduates 'ABOVE AVERAGE' in aplied logic (math & physics) University Name Business Ethics The University of Jordan 83% Jordan University of Science & Technology 74% Yarmouk University 61% German-Jordanian University 57% The Hashemite University 43% Zarqa University 39% Table 36: percentage of companies ranking Universities Graduates 'ABOVE AVERAGE' in business ethics University Name Life, Interpersonal & Entrepreneurial skills The University of Jordan 78% German-Jordanian University 61% Jordan University of Science & Technology 48% The Hashemite University 39% Table 37: percentage of companies ranking Universities Graduates 'ABOVE AVERAGE' in life interpersonal and entrepreneurial skills University Name Languages (Mainly English) The University of Jordan 74% Jordan University of Science & Technology 61% Al - Ahliyya Amman University 57%
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 34 German-Jordanian University 43% Table 38: percentage of companies ranking Universities Graduates 'ABOVE AVERAGE' in languages mainly English University Name Duration to Become Productive The University of Jordan 87% German-Jordanian University 74% Jordan University of Science & Technology 48% Table 39: percentage of companies ranking Universities Graduates 'ABOVE AVERAGE' in duration to become productive Ranking Universities below average: University Name Technical Knowledge Isra University 35% University of Petra 35% Mu'tah University 26% AL al-Bayt University 26% AL-Balqa Applied University 26% Al-Zaytoonah University of Jordan 26% Zarqa University 26% Arab Open University 26% Table 40: percentage of companies ranking Universities Graduates 'BELOW AVERAGE' in technical knowledge University Name Applied Logic (Math & Physics) Isra University 26% Zarqa University 26% Princess Sumaya University for Technology 26% Amman Arab University 26% Table 41: percentage of companies ranking Universities Graduates 'BELOW AVERAGE' in applied logic (Math & Physics) University Name Business Ethics The Hashemite University 39% Irbid National University 26% Isra University 22% University of Petra 22% Arab Open University 22% Table 42: percentage of companies ranking Universities Graduates 'BELOW AVERAGE' in business ethics
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 35 University Name Life, Interpersonal &, Entrepreneurial skills Al - Ahliyya Amman University 30% Zarqa University 30% World Islamic Sciences & Education WISE 26% Mu'tah University 22% AL-Balqa Applied University 22% Tafila Technical University 22% Table 43: percentage of companies ranking Universities Graduates 'BELOW AVERAGE' in life, interpersonal & entrepreneurial skills University Name Languages (Mainly English) Tafila Technical University 35% World Islamic Sciences & Education WISE 30% Jarash University 30% AL-Hussein Bin Talal University 30% Amman Arab University 30% Table 44: percentage of companies ranking Universities Graduates 'BELOW AVERAGE' in languages mainly English University Name Duration to Become Productive AL-Balqa Applied University 30% Mu'tah University 26% Table 45: percentage of companies ranking Universities Graduates 'BELOW AVERAGE' in duration to become productive Companies’ Views on Fresh Graduates  74% of Companies think fresh graduates who apply at their organization are deficient in many skills.  26% of Companies think fresh graduates who apply at their organization are not deficient in any skills, but rather productive, positive and have great spirit towards work.  Companies who believe fresh graduates are deficient in skills, are in the following areas: o Creativity and career vision o Technical writing o English language o Common sense o Communications (both written and verbal) o Soft skills o Dedication, commitment and time management o Business ethics
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 36 Top Five Universities According to Company Hiring Preferences 1. The University of Jordan 2. Jordan University of Science & Technology 3. Princess Sumaya University for Technology 4. The Hashemite University 5. Yarmouk University Table 46 Percentage of companies picking top 5 hiring preferneces Ranking Universities According to Non-Technical Requirements Companies were asked to rank Universities whose graduates satisfy the jobs’ non-technical requirements:  Top three Universities graduates that satisfy companies’ needs in ‘Business and Management Skills’ are The University of Jordan, Jordan University of Science & Technology, and Princess Sumaya University for Technology.  Top three Universities graduates that satisfy companies’ needs in ‘Project Management Skills’ are The University of Jordan, Yarmouk University, and Jordan University of Science & Technology.  Top Universities graduates that satisfy companies’ needs in ‘Sales and Marketing Skills’ are The University of Jordan and Yarmouk University.  Top three Universities graduates that satisfy companies’ needs in ‘PR and Communications Skills’ are The University of Jordan, Yarmouk University, Jordan University of Science & Technology & Princess Sumaya University for Technology ..  Top two Universities graduates that satisfy companies’ needs in ‘Administration & Finance Skills’ are The University of Jordan and Yarmouk University. University Name Business and Management Skills The University of Jordan 74% Jordan University of Science & Technology 39% Princess Sumaya University for Technology 39% Yarmouk University 26% German-Jordanian University 22% Table 47: percentage of companies ranking University Graduates that satisfy their business and management skills requirements University Name Project Management The University of Jordan 74% Yarmouk University 52% Jordan University of Science & Technology 30% German-Jordanian University 30% Table 48: percentage of companies ranking University Graduates that satisfy their project management skills requirements
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 37 University Name Sales and Marketing The University of Jordan 70% Yarmouk University 39% Table 49: percentage of companies ranking University Graduates that satisfy their sales and marketing skills requirements University Name PR & Communications The University of Jordan 70% Yarmouk University 43% Jordan University of Science & Technology 22% Princess Sumaya University for Technology 22% Table 50: percentage of companies ranking University Graduates that satisfy their PR & communications skills requirements University Name Administration & Finance The University of Jordan 78% Yarmouk University 43% Table 51: percentage of companies ranking University Graduates that satisfy their administration and finance skills requirements Fresh Graduates Recruitment Considerations  83% of companies consider University grades  61% of companies consider University name  39% of companies consider graduation projects  30% of companies consider secondary school grades  9% of companies consider secondary school name  30% of companies consider other options like: o Internship, training & certifications o English, personal & communication skills and creativity skills Industry-Academia Collaboration Programs  48% of the companies surveyed work on industry collaboration programs with Universities compared to 52% that don’t.  Top Three Universities that companies have indicated working with are The University of Jordan, Princess Sumaya University for Technology and Yarmouk University.  Type of projects they are involved in: o 15% of companies work on joint programs between academia and private sector (mentorships, labs, research, private project, and graduation project, other ...) o 77% of companies work on internship programs to help improve students’ knowledge and skills before hiring them
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 38 o 23% of companies work on industry/academia lectures o 23% work on other projects University Name Percentage of Companies The University of Jordan 77% Princess Sumaya University for Technology 62% Yarmouk University 46% Jordan University of Science & Technology 38% The Hashemite University 15% Applied Science University (Private) 15% University of Petra 15% Mu'tah University 8% AL al-Bayt University 8% AL-Balqa Applied University 8% AL-Hussein Bin Talal University 8% German-Jordanian University 8% Philadelphia University 8% Isra University 8% Al-Zaytoonah University of Jordan 8% Arab Open University 8% Table 52: percentage of companies that have worked with each University on industry & academia projects The Graduates Internship Program (GIP) GIP is an initiative by The Ministry of Labor and Ministry of Information and Communications Technology (MoICT), in cooperation with Jordan Computer Society and int@j-the ICT association of Jordan; in the form of a 12-month employment program whereby the Government provides a subsidy of 50% of each fresh graduate’s employee’s salary during the 12 months of employment.  70% of Companies benefited from the Graduates Internship Program (GIP)  Companies rated their feedback on this program as below: Figure 1 Companies experience rating the GIP Program: 1-Excellent - 5-Bad
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 39  30% of Companies responded that they haven’t benefited from the Graduates Internship Program (GIP); because of the following reasons: o Not being approached o Not aware the initiative, or not believing it would be effective o No business need to recruit new employees Major Number of Registered Applicants Number of Employed Applicants Computer Networks 23 16 Software Engineering 456 217 Computer Engineering 896 335 Computer Science and Applications 74 27 Computer Science 880 321 Computer Information Systems 847 304 Business Information Systems 190 66 Computer System Engineering 89 27 Management Information Systems 558 150 Computer Graphics and Animation 15 4 Business Networking and Systems Management 107 22 Telecom Engineering 855 116 Accounting Information Systems 37 5 Total 5027 1610 Table 53: Number of Registered and Employed Graduates from the ‘ICT Graduate Internship Program’ (2009-2013) Source: Ministry of Labor Internship Programs  83% of respondents are offering placements/ internships for Universities graduates at their Company.  74% of respondents are offering summer training to students before their actual graduation for the following Universities Students: University Name Percentage of Companies The University of Jordan 71% Yarmouk University 53% Princess Sumaya University for Technology 53% AL-Balqa Applied University 47% Jordan University of Science & Technology 41% The Hashemite University 41% Applied Science University (Private) 29%
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 40 Mu'tah University 18% AL-Hussein Bin Talal University 18% University of Petra 18% AL al-Bayt University 12% German-Jordanian University 12% Philadelphia University 12% Al-Zaytoonah University of Jordan 12% Amman Arab University 6% Middle East University 6% Isra University 6% University of Banking & Financial Sciences 6% New York institute of technology 6% World Islamic Sciences & Education WISE 6% Arab Open University 6% Table 54: percentage of Companies that offer summer training with each University Universities with Highest ICT Employment Percentages Companies were asked to track and identify their hiring numbers from which Universities, in the last three years; Universities with highest ICT employment were: 1. The University of Jordan 2. AL-Balqa Applied University 3. The Hashemite University 4. Yarmouk University 5. Jordan University of Science & Technology University Name Employment % ICT Employment % The University of Jordan 27% 24% AL-Balqa Applied University 12% 14% The Hashemite University 10% 11% Yarmouk University 10% 10% Jordan University of Science & Technology 8% 9% Princess Sumaya University for Technology 4% 4% Philadelphia University 4% 4% Al-Zaytoonah University of Jordan 4% 4% Applied Science University (Private) 3% 3% AL al-Bayt University 2% 2% Al - Ahliyya Amman University 2% 2% University of Petra 2% 2%
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 41 Mu'tah University 2% 2% Amman Arab University 1% 2% AL-Hussein Bin Talal University 1% 1% Isra University 1% 1% Zarqa University 1% 1% New York institute of technology 1% 1% Table 55: ICT employment percentages from total hiring at Companies ICT Majors’ Employability Findings  Top Five ICT majors that were employed among the survey sample were: 1. Computer Science 2. Computer Engineering 3. Computer Information Systems 4. Software Engineering 5. Management Information Systems  Majors that ranked low among ICT employers were Economics, Public Administration, and Accounting Information Systems. This section indicates companies hiring percentages for majors in the last 3 years from which Universities:  Graduates with Computer Science bachelor degrees are hired the most from The University of Jordan at 61%.  Graduates with Computer Engineering bachelor degrees are hired the most from The University of Jordan and Jordan University of Science & Technology at 52%.  Graduates with Computer Information Systems bachelor degrees are hired the most from The University of Jordan at 52%.  Graduates with Business Information Systems bachelor degrees are hired the most from The University of Jordan at 39%.  Graduates with Telecom Engineering bachelor degrees are hired the most from Princess Sumaya University for Technology at 30%.  Graduates with Software Engineering bachelor degrees are hired the most from Princess Sumaya University for Technology at 35%.  Graduates with Accounting bachelor degrees are hired the most from The University of Jordan at 22%.  Graduates with Electronic Engineering bachelor degrees are hired the most from The University of Jordan at 26%.
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 42  Graduates with marketing bachelor degrees are hired the most from The Hashemite University at 13%.  Graduates with Management Information Systems bachelor degrees are hired the most from The German-Jordanian University, Princess Sumaya University for Technology, The Hashemite University, and Philadelphia at 17%.  Graduates with Business Management bachelor degrees are hired the most from The University of Jordan and Jordan University of Science & Technology at 13%.  Graduates with Economics bachelor degrees are hired the most from Yarmouk University at 9%.  Graduates with Accounting Information Systems bachelor degrees are hired the most from The University of Jordan and Al-Balqa Applied University at 9%. University Major Number of employees hired in the last 3 years % Computer Science 126 18% Computer Engineering 104 15% Computer Information Systems 82 12% Software Engineering 73 11% Management Information Systems 55 8% Information Systems Engineering 49 7% Business Information Systems 36 5% Telecom Engineering 36 5% Accounting 24 4% Business Management 23 3% Electronic Engineering 21 3% Marketing 19 3% Finance 14 2% Accounting Information Systems 10 1% Public Administration 7 1% Economics 6 1% Total 685 100% Table 56: majors’ employability rank University with Accounting Graduates Percentage of Companies The University of Jordan 22% The Hashemite University 17% Table 57 Percentage of Companies hiring Accounting bachelor degree graduates University with Accounting Information Systems Percentage of Companies The University of Jordan 9%
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 43 AL-Balqa Applied University 9% Table 58 Percentage of Companies hiring Accounting Information Systems bachelor degree graduates University with Business Information Systems Percentage of Companies The University of Jordan 39% Al - Ahliyya Amman University 17% Table 59Percentage of Companies hiring Business Information Systems bachelor degree graduates University Name Percentage of Companies The University of Jordan 13% Jordan University of Science & Technology 13% Table 60 Percentage of Companies hiring Business Management bachelor degree graduates University with Computer Engineering Percentage of Companies The University of Jordan 52% Jordan University of Science & Technology 52% The Hashemite University 39% Applied Science University (Private) 39% Yarmouk University 35% Philadelphia University 35% Table 61 Percentage of Companies hiring Computer Engineering bachelor degree graduates University with Computer Information Systems Percentage of Companies The University of Jordan 52% Jordan University of Science & Technology 48% Yarmouk University 35% Table 62 Percentage of Companies hiring Computer Information Systems bachelor degree graduates University with Computer Science Percentage of Companies The University of Jordan 61% Applied Science University (Private) 52% Jordan University of Science & Technology 43% Table 63 Percentage of Companies hiring Computer Science bachelor degree graduates University with Economics Percentage of Companies Yarmouk University 9% Table 64 Percentage of Companies hiring Economics bachelor degree graduates University with Electronic Engineering Percentage of Companies The University of Jordan 26%
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 44 Table 65 Percentage of Companies hiring Electronic Engineering bachelor degree graduates University with Management Information Systems Percentage of Companies German-Jordanian University 17% Princess Sumaya University for Technology 17% The Hashemite University 17% Philadelphia University 17% Table 66 Percentage of Companies hiring Management Information Systems bachelor degree graduates University with Marketing Percentage of Companies The Hashemite University 13% Table 67 Percentage of Companies hiring Marketing bachelor degree graduates University with Software Engineering Percentage of Companies Princess Sumaya University for Technology 35% Philadelphia University 30% Middle East University 30% German-Jordanian University 30% AL-Balqa Applied University 30% Table 68 Percentage of Companies hiring Software Engineering bachelor degree graduates University with Telecom Engineering Percentage of Companies Princess Sumaya University for Technology 30% Table 69 Percentage of Companies hiring Telecom Engineering bachelor degree graduates
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 45 APPENDIX V: List of Participating Companies 1. ZeeDimension 2. Optimiza Group 3. Systems And Electronic Development FZCO (Sedco) 4. Business Plus Plus 5. Al Nasher Technical services Est 6. Globitel 7. CrysTelCall 8. Blink Communications 9. Origin Training & Technical Consultancy (OTrain) 10. Umniah Mobile Company 11. TechnoSys Group 12. Rubicon gropu holding 13. Electronic Health Solutions 14. Pioneers IT & Business Consulting 15. Fourth Dimension Systems 16. Integrated Technology Group – ITG 17. Phonic for Telecom Solution Development (Telephonic LLC) 18. Orange-Jordan Telecom Group 19. ESKADENIA Software 20. Crossborder Telecom 21. dot.jo 22. Aspire Services 23. Savvytek
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 46 APPENDIX VI: ICT Employer Universities Preferences 2012 Questionnaire An average rating: A senior student /recent graduate who have the theoretical and practical know-how that can be built on to satisfy companies' needs within an expected period of time (3- 6 months) after which this graduate can be considered a productive team member.... Accordingly: 1. From which Universities students are graduating with an ABOVE AVERAGE 'Excellent to Good' rating scale & BELOW AVERAGE ‘Poor to Fair' for each of the below skills:  Technical knowledge  Applied logic/science (Math & Physics)  Business Ethics  Life and Interpersonal, and entrepreneurial skills  Languages (Mainly English)  Duration to become productive 2. Over all, do you think fresh graduates who apply to your organization are deficient in any skills, if so which skills? 3. Thinking about the last time fresh graduates were recruited at your workplace in the last 3 years, Please pick top five universities of which you prefer hiring from? Tick boxes List of Universities 4. Which of the universities in your opinion satisfy the following non-technical requirements? List of universities/ per criteria  Business and management skills  Project management  Sales and marketing  PR and communications  Admin & finance 5. When recruiting fresh graduates; do you take into consideration the following :  Secondary school grades  University grades  Both grades  None 6. Do you work on industry collaboration programs with any of the selected universities? Yes/No If yes: Type, Number, & Nature of projects, which university  Joint programs between academia and private sector (mentorships, labs, research, private project, and graduation project, other ...)
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 47  Internship programs to help improve students’ knowledge and skills before hiring them  Industry/Academia Lectures as part of industry/ academia cooperation 7. Did you benefit from the Graduates Employment Program (GEP): “The Ministry of Information and Communications Technology (MoICT) in cooperation with the Ministry of Labor and the ICT sector associations initiative; as a 12-month employment program whereby the Government provides a subsidy of 50% of fresh graduate’s employee’s salary during the 12 months of employment? Yes/No If yes, please rate your experience benefiting from that program (1-Excellent - 5-Bad) If no, please explain why? 8. Are you offering placements/ internships for graduates in your company? Yes/NO 9. Are you offering summer training to students before their actual graduation? Yes/No If yes, please list which specific universities? 10. Did you employ new graduates in your organization in the last 3 years? Yes/No University Name Total Number of new employees Total Number of ICT employees Main fields they’re specialized in Drop down list: The University of Jordan Yarmouk University Mu'tah University Jordan University of Science & Technology The Hashemite University AL al-Bayt University AL-Balqa Applied University AL-Hussein Bin Talal University Tafila Technical University German-Jordanian University Amman Arab University Middle East University Jadara University Al - Ahliyya Amman University Applied Science University (Private) Philadelphia University Isra University University of Petra Al-Zaytoonah University of Jordan
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 48 Zarqa University Irbid National University Jarash University Princess Sumaya University for Technology American Jordanian University Ajloun National Private University University of Banking & Financial Sciences New York institute of technology World Islamic Sciences & Education WISE Arab Open University Drop down list:  Computer Engineering  Telecom Engineering  Software Engineering  Information Technology  Computer Information Systems  Computer Management Systems  Computer Network Management  Computer Science  Computer Programming  Business Information Systems  Management Information Systems  Accounting Management Systems  Electronic Engineering  Business Management  Accounting  Finance  Marketing  Public Administration  Economics
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 49 Summary of HR Challenges and Recommendations Building on the report sections above, a summary of challenges and recommendations have been compiled to provide a guideline for bridging the gap between universities and private sector. Summary & Challenges:  75% of ICT employers believe there are overall problems in finding well educated resources in the labor market.  74% of Companies think fresh graduates who apply at their organization are deficient in many skills.  Lack of ICT human resources at the right quantity and quality: – Computer Information System and Computer Science graduates are the most difficult to find and very important to most ICT companies. – Software engineering graduates are indicated important to most ICT companies. – Accounting Information Systems graduates are easy to find and not important to most ICT companies. – Electronic Engineering and Telecom Engineering graduates are indicated relatively not important to most companies yet hold relatively high numbers of graduates in 2013  The importance of technical experience is noted more than non- technical experience: – 75 % of ICT companies are sending their staff for technical training – 46% of ICT companies are sending their staff for non-technical training  Lack of the following soft skills; English Language skills being the most required: 1. English language skills 2. Non-technical writing skills and creative thinking skills 3. Problem solving, and planning skills 4. People & change management, sales and marketing analysis and techniques 5. Communication skills, presentation skills, and time management
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 50  Lack of support programs and skills: 1. Business and management skills 2. Project management 3. PR and communications 4. Human resources management 5. Technical writing  Lack of the following technical skills; PHP, Telecom protocols, and Database design & administration skills being the most required: 1. PHP, telecom protocols, and database design & administration 2. MS SQL server, DB2, Systems analysis, Network administrator, Network implementation, System administrator –UNIX/ Linux, ASP, Database Oracle and Oracle e-business  Low adoption of international academic accreditations standards, and following best practices Recommendations:  Jordanian Universities should seek to acquire international accreditation  Establish specialized training centers and specialized training courses in universities  Integrate soft skills in delivering the different programs; ICT graduates need more non- technical skills development courses from Universities in the following areas: – Sales and marketing – Business ethics & entrepreneurship – PR and communications – Business and management skills – Languages (Mainly English) – Soft and interpersonal skills – Career advisory
  • ICT Sector Competencies, Skills, and Needs Assessment, Jordan 2012 Page 51 – Employee preparation (CV writing, interview expectations) sessions  Develop students awareness on up to date technologies and industry certifications  Revise and monitor number of students registering at Universities in certain majors that are of least demand by private sector companies for employment  Increasing students acceptance rates for universities’ admission in any information technology and communications related major, to ensure better quality of graduates  Promote and increase cooperation between universities and the ICT Industry – Universities to provide an ICT Graduates Talent Disclosure, where Universities profile and introduce top ICT graduates to the market – Universities to maintain tracking records to monitor and record employability of graduates – Enhance students enterprise thinking through providing real life case studies with private sector companies  Develop dynamic curricula to fit the industry needs, and inject private sector led courses in universities.  Integrate research on ICT trends and new technologies through joint programs between academia and private sector.  Focus on academic staff quality and competency.