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  • 1. Effective Communication Techniques
    Amandeep Gill
    AmirpirouzEsmailzade
    AngieszkaSiwek
    BehnooshDelavari
    Monique Richards
    Trevor Goddard
    1
  • 2. Project objectives
    Project goals
    Instructional Design
    Technology
    Content
    Project Components
    Benefits
    Resources
    2
    Summary
  • 3. Create e-learning curriculum focused to written business communication
    Deliver e-learning curriculum providing rapid access to knowledge and information in regards to writing effective business emails, memos, and letters
    E-learning module that assists business professional to communicate effectively with co-workers and clients.
    95% of users that complete this training should be able to write effective business letters, memos, and emails.
    3
    PROJECT OBJECTIVES
  • 4. Increase efficiency by enabling business professionals to take full advantage of written business communication medium.
    Present information in an interactive manner and easy to understand manner
    Effectively test users on the information learned.
    Improve internal and external business communication.
    Deliver the modules in user friendly manner.
    4
    PROJECT GOALS
  • 5. Addie Model
    Analysis
    Target audience
    Behavioural changes
    Delivery of information
    Design
    Development
    Implementation
    Evaluation
    Quizzes
    5
    INSTRUCTIONAL DESIGN Methodology
  • 6. READY: usability testing
    Facilitators: trained professional
    Customization: make changes according to organization needs
    Testing procedures: Quizzes test skills learned
    Software: website is ready modules and quizzes are operating
    6
    IMPLEMENTATION
  • 7. This training is delivered through an on-line website. The reasons this was the best way to deliver the modules is:
    Third-party software: rights and cost
    Accessibility: Windows, Linux, Microsoft, even smart phones
    Flexible: customized to user needs
    Availability: Globally available
    7
    TECHNOLOGY USED
  • 8. The challenges faced during this project were:
    Time: we worked through each day including weekend to complete this curriculum in time.
    Staff: Availability of team members to meet face to face. We use email and telephone conversation to reduce is barrier.
    Technology: were limited to hosting through Moodle.
    8
    PROJECT CHALLENGES
  • 9. Content is presented through our website.
    Books – latest Canadian editions
    Text: because the nature of our e-learning is about business writing
    Pictures: effective images including pictures and clip art.
    Videos: professionally produced from creditable resources
    9
    CONTENT
  • 10. 55-60 minute eLearning course providing user-friendly training
    Overview, 3 modules, and Summary
    Parts of module: objective, training and quiz
    Additional features: Help, Resources, Meebo
    10
    PROJECT COMPONENTS
  • 11. Job Satisfaction
    Saves Money
    Increases Efficiency
    Improves Working Relationships
    Client Relations
    Clarity
    11
    BENIFITS
  • 12. Originality
    Support: 24 hr feedback
    Customization
    Accessibility
    Cost: affordable and cost-effective
    12
    WHY USE THIS?
  • 13. Latest textbook and scholarly journals
    Locker, Isobel Findlay Kitty. Business Communication NOW, CDN Edition.
    Canadian Edition ed. New York: Mcgraw-hill Companies, 2009. Print.
    Locker, Isobel Findlay Kitty. Essentials of Business and Administrative
    Communication. Canadian Edition ed. New York: Mcgraw-hill Companies, 2006. Print.
    "Queen's University Writing Centre ." Queen's University. N.p., n.d. Web. 14 Oct. 2010.
    13
    RESOURCES