Iscom 305 entire course (systems operations management)
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Iscom 305 entire course (systems operations management) Document Transcript

  • 1. ISCOM 305 ENTIRE COURSE Systems Operations Management PLEASE DOWNLOAD HEREWeek OneINDIVIDUAL ASSIGNMENTS1. Employee Data Collection Traininga. Your boss has asked you to help new employees understand uses of data in systems operationmanagement and the various statistical process controls they will experience on a daily basis. Createa 10 to 12 slide PowerPoint® presentation with speaker notes (see tips below) in which you describeany 7 of the following terms:1) Core competencies2) Division of labor3) Key performance indicators4) Operations management5) Positioning6) Productivity7) Supply chain management8) Strategy9) Value chain10) Control chart11) Control limits12) Process capability13) Range14) Sample15) Statistical process control16) Tolerance
  • 2. b. Be sure to properly cite at least two different academic references. c. Post to the Assignmentssection on eCampus by Day 7.2. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.3. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only postsin the Main classroom forum will count towards your class participation score. Discussion questionresponses will not count towards the class participation requirement and will be evaluated separately.Week TwoINDIVIDUAL ASSIGNMENTS1. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.2. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only postsin the Main classroom forum will count towards your class participation score. Discussion questionresponses will not count towards the class participation requirement and will be evaluated separately.LEARNING TEAM ASSIGNMENTS1. Parker Earth Moving Company Consulting: Customer NeedsYou are part of a team of industry experts belonging to a reputable consulting firm. Parker EarthMoving Company (PEMC) has asked your team to analyze its system operation management toimprove its process. Your team must conduct a series of consulting sessions for PEMC in which youmust make recommendations to improve the company’s process.a. Analyze the data in the scenario to determine the specific needs of the customer. The scenariomay be found on the student Web page in the course materials.b. Write a 350 to 500 word executive summary that outlines the needs of the customer. Thefollowing items must be addressed in your summary:1) The needs of the customer through the data provided in the scenario2) Discuss how you determined the needs of the customer3) How subcontractor A and subcontractor B meet the needs of the customer c. Be sure to properlycite at least two different academic references.d. Post to the Assignments section on eCampus by Day 6.Week ThreeINDIVIDUAL ASSIGNMENTS1. Taylor Incorporated Inventory Management Challenge
  • 3. Create an 8 to 10 slide PowerPoint® presentation with speaker notes about inventory to present to thepresident of Taylor Inc. Complete the elements of inventory management and the EOQ componentsof the presentation. Address the following requirements:a. Describe elements of inventory management.b. Describe the meaning of the category of inventory and explain why it is critical to manage eachelement. c. Explain why accurate forecasting is so important to sales enhancement, customersatisfaction, and cost control.d. Calculate the number of units to purchase for the new distance measurement device based on theeconomic order quantity.e. Calculate the number of orders per year that must be made to take advantage of the economicorder quantity. f. Post to the Assignments section on eCampus by Day 7.2. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.3. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only postsin the Main classroom forum will count towards your class participation score. Discussion questionresponses will not count towards the class participation requirement and will be evaluated separately.LEARNING TEAM ASSIGNMENTS1. Parker Earth Moving Company Consulting: Operational PerformanceYour team has been asked to evaluate the existing inventory management strategy at Parker EarthMoving Company to find how the company may optimize its operational performance. The companyhas also asked for a recommendation of which subcontractor to employ.a. See the scenario for more information regarding the situation. The scenario may be found on thestudent Web page in the course materials.b. Write a 350 to 500 word executive summary of your evaluation. The following points must beaddressed in your summary:1) What are the inventory reorder points and the quantities per order?2) What problems exist in the current operational strategy?3) Explain your rationale for selecting subcontractor A or subcontractor B. How does the selectedsubcontractor optimize operational performance?4) How would you plan around an emergency, such as a natural disaster? If a hurricane disruptedthe supply of raw materials and the work-in-process inventory needed to produce finished goods,how would you modify the reorder points and quantities per order and why?c. Be sure to properly cite at least two different academic references. d. Post to the Assignmentssection on eCampus by Day 6.Week Four
  • 4. INDIVIDUAL ASSIGNMENTS1. Business Process ImprovementRead the following scenario to evaluate Taylor Inc. operations-management processes to help themmaximize labor productivity. Management for Taylor Inc. would also like you to suggest alternativemanagement techniques to improve productivity.Taylor Inc. manufactures widgets. There is a particular assembly line for Widget X. This assemblyline includes the assembly of various raw materials, subassemblies, and packing of the finishedwidget. Currently, approximately 27% of the total labor time is utilized in walking by assembly linepersonnel to obtain the needed parts required to accomplish their assigned tasks. The average hourlycost, including all benefits, is $43 per hour. Seventeen people are required on the assembly line.Lifting containers that weigh approximately 42 pounds is required in several of the respective tasks.The current output of finished widgets is 208 per 8-hour shift. The company incurs an average of fourworker’s compensation claims per year in back injuries due to lifting. An average claim equals$109,000 and the employee is out for an average of 280 hours. The injured worker must be replacedto sustain production. By improving the physical layout, productivity may be improved and worker’scomp claims reduced. Two layouts have been proposed.1) Alternative One reduces wasted motion (walking) to 1% of total labor used on the assembly line.Physical lifting is reduced to no more than 12 pounds. Six people will be required on the assemblyline. Productivity in finished goods per 8-hour shift will increase to 392. It is anticipated thatworker’s comp claims will be reduced to .3 per year; however, a capital investment of $1.3 million isrequired in robotics and mobile storage carts. Useful life of the equipment is 7 years.2) Alternative Two reduces wasted motion to 7% of total labor time while physical lifting is reducedto no more than 23 pounds. Nine people are required to staff the assembly line. Productivity will be288 widgets per 8- shift. Worker’s comp claims are estimated at 1.9 per year. Capital investments are$967,000 with a useful life of 5 years for the equipment.a. Write a 350 to 500 word executive summary that provides justification for the particularalternative you select. As part of your justification, provide1) a cost-benefit matrix that compares the alternatives2) the effects the alternative will have on productivity3) possible benefits of using a network strategy to streamline operational proceduresNote: The lowest cost alternative may not be the best alternativeb. Be sure to properly cite at least two different academic references. c. Post to the Assignmentssection on eCampus by Day 7.3. Respond to DQ 1 by Day 2 and respond to DQ 2a OR DQ 2b by Day 4.4. Post at least two substantive posts in the Main forum 4 out of 7 days during the week. Only postsin the Main classroom forum will count towards your class participation score. Discussion questionresponses will not count towards the class participation requirement and will be evaluated separately.
  • 5. LEARNING TEAM ASSIGNMENTS1. Parker Earth Moving Company Consulting: Business Process RecommendationsParker Earth Moving Co. has experienced a reduction in their market share because of foreigncompetition. a. Apply the current principles of system operations management to help Parker EarthMoving Co. be morecompetitive. The scenario may be found on the student Web page in the course materials.b. Create a 300 to 500 word memo that contains recommendations to improve the company’sbusiness process.Address the following requirements:1) Recommend ways to implement revised business practices and processes that will achieveprofitability for Parker Earth Moving Co.2) Describe how your recommended revised business practices and processes will affect thecompany. c. Be sure to properly cite at least two different academic references.d. Post to the Assignments section on eCampus by Day 6.Week FiveINDIVIDUAL ASSIGNMENTS1. Read the materials listed on the online course web site for Week Five.2. Operational Components PresentationTaylor Inc. is interested in providing in-house professional development for the company. You havebeen selected to explain operational components to employees. The material you produce will beused in the management training.a. Create an 8 to 10 slide PowerPoint® presentation with speaker notes that:1) explains the operational components of planning, sourcing, making, and delivering2) describes the importance of sales, operations, and resource planning for the supply chain3) explain why it is critical to have an accurate sales forecast4) includes examplesb. Be sure to properly cite at least two different academic references. c. Post to the Assignmentssection on eCampus by Day 7.3. Post your completed Learning Team Peer Review to the Assignments section on eCampus byDay 7.
  • 6. 4. Post the completed Final Exam found on your Student Web site to the Assignments section oneCampus by Day 7.5. No Discussion Questions will be required.6. No participation requirement this week, however you must still meet attendance requirementsduring the week.LEARNING TEAM ASSIGNMENTS1. Parker Earth Moving Company Consulting: Technology RecommendationParker Earth Moving Co. has asked your team to provide recommendations for potential technologiesthey may use to improve their business process. Currently, their information technology departmentis out-of-date, not involved in the business process, and does not serve a major purpose. Thedepartment manager is also unfamiliar with the latest technologies.a. Read the scenario to determine a viable information technology solution for Parker Earth MovingCompany. The scenario may be found on the student Web page in the course materials.b. Write a 350 to 500 word memo that contains recommendations to improve the company’sinformation technology resources. Address the following issues:1) How technologies are currently used in operations management2) The evolution of information technology in operations management3) What technology resources used to be available and what is available today4) Potential problems managers would experience by adapting to new technology5) Recommend technologies PEMC may use to improve their business process c. Be sure toproperly cite at least two different academic references.d. Post to the Assignments section on eCampus by Day 6