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Knowledge management education


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Presents a framework for facilitating the development of graduate programs in knowledge management. Paper presented at KSS 2004, the 5th International Symposium on Knowledge and Systems Sciences, …

Presents a framework for facilitating the development of graduate programs in knowledge management. Paper presented at KSS 2004, the 5th International Symposium on Knowledge and Systems Sciences, Ishikawa, Japan.

Published in: Technology, Education

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  • 1. Knowledge Management Education: A Framework towards the Development of a Comprehensive Degree Program André Saito [email_address] Tunç Medeni [email_address] Marcelo Machado [email_address] Katsuhiro Umemoto [email_address]
    • KSS 2004 The 5 th International Symposium on Knowledge and Systems Sciences
      • November 10-12, 2004, Ishikawa, Japan
    Ver 2.2 – 2004-11-09 School of Knowledge Science Japan Advanced Institute of Science and Technology
  • 2. Background
    • Emergence of the knowledge society
      • Knowledge as economic resource
      • Explosion of publications, activities, institutions, products
    • Establishment of KM as an academic discipline
      • Knowledge workers vs. “ knowledge managers ”
      • KM: from practice to research to education
    • Diversity of perspectives in KM
      • Many contributing fields : economics, management science, computer science, systems science, etc.
      • Roughly two main approaches : people -oriented and technology -oriented
  • 3. Goal
    • To build a framework that facilitated the development of KM programs and courses. The framework should:
      • Present a comprehensive perspective to KM
        • e.g. integrating the main contributing fields, and the people - and the technology -oriented approaches
      • Serve the educational needs of a wide audience
        • e.g. senior executives, middle managers and entry-level professionals.
      • Allow programs/courses with different structures and formats
        • e.g. graduate degree programs, short diploma programs, individual courses.
  • 4. Methodology
    • Survey of existing KM programs
    • Content analysis of course descriptions
    • Design of the framework
    • Verification of the framework by analyzing existing courses and programs
  • 5. Findings Survey of KM programs Regularly offered 29 Not regular 7 Not available 17 Master’s 23 Certificate/ Diploma 4 Doctoral 2 Focus on 23 KM master’s programs: Computer Science, Information Systems, Engineering 9 Library and Information Science, Communication 8 Management, Public Policy, Economics 6 Initial list of 53 KM programs 29 programs offered regularly
  • 6. Findings Analysis of courses’ descriptions
    • Standardizing the names of the courses
      • Knowledge Management Foundations
      • Knowledge Management Technologies
      • Organization of Information
      • Organizational Learning
      • Information Storage and Retrieval
      • Competitive Intelligence
      • Management of Information Organizations
      • Communities of Practice
      • Most frequent courses (in 21 programs) :
  • 7. Findings Analysis of courses’ descriptions (cont.)
    • Listing and categorizing topics
    • Business
    • Context
    • People
    • Organization
    • Information
    • Knowledge
    • Technology
    • Competitive intelligence
    • Business value of KM
    • Competitive advantage
    • Knowledge strategy
    • The information society
    • Information economics
    • Knowledge work
    • Ethics and legal issues
    • Power and leadership
    • Communities of practice
    • Team management
    • KM roles
    • Organizational behavior
    • Change management
    • Organizational learning
    • Organization of information
    • Information retrieval
    • Information policy
    • Information architecture
    • Types of knowledge
    • Knowledge life-cycle
    • Knowledge processes
    • Knowledge representation
    • Corporate portals
    • Document management
    • Decision support systems
    • IT infrastructure
    • Etc.
  • 8. Developing the framework The Contents part
    • List of topics, grouped into four perspectives
    • Technology
    • Knowledge repositories
    • Corporate portals
    • Knowledge discovery, data mining
    • Decision support systems
    • Artificial intelligence
    • Collaborative environments
    • Etc.
    • Organization
    • Organizational learning
    • Communities of practice
    • Power and leadership
    • Organizational behavior and culture
    • Change management
    • Knowledge professionals
    • Etc.
    • Knowledge
    • Types of knowledge
    • Organization of knowledge
    • Knowledge life-cycle
    • Knowledge processes/ activities
    • Knowledge architecture
    • Taxonomies
    • Etc.
    • Business
    • Knowledge economy/ society
    • Innovation, competitive advantage
    • Knowledge strategy
    • Competitive intelligence
    • Inter-organizational KM
    • Intellectual capital
    • Etc.
  • 9. Developing the framework The Proficiency Levels part
    • Three levels of expected proficiency
      • 1. Awareness : getting acquainted , recalling topics
      • 2. Comprehension : understanding , dealing with topics
      • 3. Application : applying topics actively in real situations
    B T O K Awareness Comprehension Application
  • 10. Developing the framework The Profile chart
    • Contents and Proficiency Levels combine to show the Profile of a program or course.
    Competitive Intelligence (B 2 K 2 T 1 O 1 ) Leadership and Management (B 1 K 1 T 0 O 2 ) T O K B T O K B
  • 11. Implications Analyzing existing programs
    • Individual courses can be analyzed and combined to assess segments of a program or the whole program
    • Common core
    • Required courses :
    • Knowledge Management
    • Organizational Analysis and Design
    • Management Information Systems
    • Knowledge Technologies
    • Information Policy
    • Organization of Knowledge
    • Capstone Course/ Practicum
    • Specialization
    • Required courses :
    • Database Management
    • Information Systems Analysis & Design
    • Electives :
    • Information Storage and Retrieval
    • Searching Electronic Databases
    • Metadata for Internet Resources
    • Internet Fundamentals and Design
    Example: MSc. in KM, specializing in Information Systems
  • 12. Implications Analyzing existing programs (cont.) Common core Specialization Program as a whole Common core Specialization T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B T O K B
  • 13. Implications Developing programs and courses
    • 1. Define general profile according to learning needs of intended audience
    • 2. Design individual courses, assigning topics according to general profile
    Profile of the program as a whole Profiles of individual courses KM Foundations Knowledge Strategy Change Management Knowledge Technologies T O K B T O K B T O K B T O K B T O K B
  • 14. Summary
    • Proposed framework for developing knowledge management programs
      • Contents : Business, Knowledge, Technology, and Organization perspectives
      • Proficiency Levels : awareness, comprehension, or application of content
      • Profile chart
    • The framework can be used for:
      • Assessing existing courses and programs
      • Developing new programs and courses according to learning needs