KM Brasil 2007
                 Sociedade Brasileira de Gestão do Conhecimento




Educação em GC:
Cursos de mestrado ao r...
Quatro perspectivas básicas em GC

                                                   Estratégia
                         ...
Estratégia


                     Foco em Informação                                        Pessoas
                      ...
Estratégia


                     Foco em Pessoas                                                  Pessoas
               ...
Estratégia


                     Foco em Computação                                     Pessoas
                         ...
Estratégia


                     Foco em Estratégia                                                Pessoas
              ...
Overview of KM education
All KM programs           US       UK         Australia       HK       Others    Total
Doctoral  ...
Structure of masters’ programs
                                              Program duration                             ...
A KM program’s competence profile

                                                     Strat
                            ...
Results
                      Competence profiles of KM masters’
    LIS                                                  ...
Typical profiles
        The information manager (10 progrs.)

Typical activities                                         ...
Typical profiles
        The learning facilitator (1 program)

Typical activities                                         ...
Typical profiles
          The systems developer (2 progrs.)

Typical activities                                          ...
Typical profiles
        The KM manager (2 programs)

Typical activities                                               Str...
Conclusions
                  Information manager (10 programs)
                                                          ...
André Saito
     andre.saito@fgv.br

          Apresentação disponível em:
http://www.slideshare.net/asaito/educacao-em-gc
Annex
                   Model of individual KM competence
                                                               ...
Annex: A model of KM competence
                   Sample KM activities
                                                  ...
Annex: A model of KM competence                  Strategic



                   Sample KM capabilities
                  ...
Annex: A model of KM competence                   Strategic



                   Sample KM capabilities
                 ...
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Educação em Gestão do Conhecimento

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Educação em Gestão do Conhecimento

  1. 1. KM Brasil 2007 Sociedade Brasileira de Gestão do Conhecimento Educação em GC: Cursos de mestrado ao redor do mundo André Saito Ph.D. in Knowledge Science Japan Advanced Institute of Science and Technology Ver 1.02 – 2007-11-30
  2. 2. Quatro perspectivas básicas em GC Estratégia C = competência organizacional Informação Pessoas C = conteúdo C = prática social Computação C = modelo computacional C: conhecimento Informação Facilitando acesso a conteúdo e expertise Pessoas Construindo contextos e cultivando práticas Computação Desenvolvendo sistemas que processam C Estratégia Priorizando C e desenhando estratégias de C 2 André Saito - Educação em GC
  3. 3. Estratégia Foco em Informação Pessoas Informação Computação Conhecimento como conteúdo relevante e  experiência codificável Exemplos de práticas de GC  Organizar e facilitar acesso à informação: criar e  implantar taxonomias, portais, repositórios, etc. Auditoria de conhecimento: mapear conhecimento  disponível e seus fluxos, identificar necessidades, etc. Replicar melhores práticas: identificar, codificar e  disseminar práticas exemplares Inteligência competitiva: base de conhecimento sobre  concorrência, mercado, tendências, etc. 3 Projetos de GC/GCI - André Saito
  4. 4. Estratégia Foco em Pessoas Pessoas Informação Computação Conhecimento como prática social e sentido  socialmente construído Exemplos de práticas de GC  Cultivar comunidades de prática: grupo interativo de  pessoas com atividades e interesses comuns Promover colaboração e compartilhamento  Estabelecer equipes multi-disciplinares  Estimular redes sociais  Gerir o trabalho do conhecimento  Desenvolver pessoas e equipes  Instituir a gestão por competências  4 Projetos de GC/GCI - André Saito
  5. 5. Estratégia Foco em Computação Pessoas Informação Computação Conhecimento como computação inteligente e  modelo para simulação da realidade Exemplos de práticas de GC  Sistemas baseados em conhecimento: ontologias,  sistemas especialistas, inteligência artificial Knowledge discovery e data mining: identificação  de padrões e relações em bases massivas de dados Business intelligence: sistemas de informação para  apoio à tomada de decisão 5 Projetos de GC/GCI - André Saito
  6. 6. Estratégia Foco em Estratégia Pessoas Informação Computação Conhecimento como competência  organizacional e fundamento da gestão Exemplos de práticas de GC  Construção de competências organizacionais  Aquisição de competências  Desenho e desenvolvimento organizacional  Gestão da inovação  Pesquisa e desenvolvimento  Estabelecer parcerias e redes de colaboração  Gestão do capital intelectual: mensurar e  acompanhar performance de ativos intangíveis 6 Projetos de GC/GCI - André Saito
  7. 7. Overview of KM education All KM programs US UK Australia HK Others Total Doctoral 2 2 4 Master's 14 12 6 2 6 40 Diploma 1 2 2 1 6 Bachelor's 1 1 2 Certification 4 1 2 3 10 As of September 2006 Master’s programs in KM KM Masters’ KM Concent. Total Library and information science 11 3 14 Computer science, information systems 7 4 11 Management, business, public administration 4 4 8 Engineering 3 1 4 Education 3 n/a 3 Total 28 12 40 As of September 2006 7
  8. 8. Structure of masters’ programs Program duration Delivery mode Classroom 2 1 yr 2 Online 1 1.5 yrs Mixed 2 yrs 5 Both 3 yrs 5 15 6 20 Programs according to number of courses 6 No. of programs 5 4 Some electives 3 All required 2 1 0 1 2 3 4 5 6 7 8 9 10 11 12 13 No. of courses 8 André Saito - Educação em GC
  9. 9. A KM program’s competence profile Strat 1 S 0.5 O S: Strategic K Info Hum 0 O: Organizational T K: Knowledge-oriented T: Technological I I: Inter-personal P P: Personal Comp Perceived courses’ support Perceived courses’ support for KM capabilities in each for KM activities from each of the six categories of the four perspectives 9 André Saito - Educação em GC
  10. 10. Results Competence profiles of KM masters’ LIS CS/IS Mgmt. Eng. George Mason U Cal State U Cranfield U, SAS Dominican U Central Queensland U Strat Strat Strat Strat Strat 1 1 1 1 1 S S S S S 0.5 0.5 0.5 0.5 0.5 O O O O O K K K K K Info Hum Info Hum Info Hum Info Hum Info Hum 0 0 0 0 0 T T T T T I I I I I P P P P P Comp Comp Comp Comp Comp Kent State U City U Hong Kong Lancaster U London Metro U Hong Kong Poly U Strat Strat Strat Strat Strat 1 1 1 1 1 S S S S S 0.5 0.5 0.5 0.5 0.5 O O O O O K K K K K Info Hum 0 Info Hum Info Hum Info Hum Info Hum 0 0 0 0 T T T T T I I I I I P P P P P Comp Comp Comp Comp Comp Loughborough U Nanyang Tech U U Hull U Bradford Dublin I Tech Strat Strat Strat Strat Strat 1 1 1 1 1 S S S S S 0.5 0.5 0.5 0.5 0.5 O O O O O K K K K K Info Hum Info Hum Info Hum Info Hum Info Hum 0 0 0 0 0 T T T T T I I I I I P P P P P Comp Comp Comp Comp Comp U Canberra Jones Intl U Robert Gordon U U Portsmouth Middlesex U Strat Strat Strat Strat Strat 1 1 1 1 1 S S S S S 0.5 0.5 0.5 0.5 0.5 O O O O O K K K K K Info Hum Info Hum Info Hum Info Hum Info Hum 0 0 0 0 0 T T T T T I I I I I P P P P P Comp Comp Comp Comp Comp U Oklahoma U Tech Sydney Intl U Bremen U Melbourne U Westminster Strat Strat Strat Strat Strat 1 1 1 1 1 S S S S S 0.5 0.5 0.5 0.5 0.5 O O O O O K K K K K Info Hum Info Hum Info Hum Info Hum Info Hum 0 0 0 0 0 T T T T T I I I I I P P P P P Comp Comp Comp Comp Comp Educ. 10 André Saito - Educação em GC
  11. 11. Typical profiles The information manager (10 progrs.) Typical activities Strat S 1 Organizing and managing  O 0.5 information resources K Info Hum 0 T Providing information services  I Designing and implementing P  Comp KM systems Typical courses taught Sample programs Introduction to KM  Kent State University  Information Organization  University of Oklahoma  Information Access & Retrieval  Loughborough University  Information Sources & Services  Nanyang Technological U.  Technologies for KM  U. of Technology Sydney  KM and the Organization  11
  12. 12. Typical profiles The learning facilitator (1 program) Typical activities Strat S 1 Fostering communication and  O 0.5 collaboration K Info Hum 0 T Designing and conducting  I organizational interventions P Comp Promoting individual learning  Typical courses taught Programs Organizational Learning  George Mason University  Organizational Analysis  Lancaster University  Organizational Culture  Organizational Change  Technologies for KM  Group Dynamics  12
  13. 13. Typical profiles The systems developer (2 progrs.) Typical activities Strat S 1 Developing systems for  O 0.5 decision support K Info Hum 0 T Knowledge representation  I and engineering P Knowledge discovery and  Comp data mining Typical courses taught Programs KM and KM Systems Middlesex University   Systems Analysis & Design University of Westminster   Data Management Dublin Inst. of Technology   Management Systems Cranfield Univ., SAS   K Discovery & Data Mining Cranfield Univ., DCMT   Knowledge Representation  13
  14. 14. Typical profiles The KM manager (2 programs) Typical activities Strat S 1 Planning and conducting  O 0.5 KM projects K Info Hum 0 T Aligning KM initiatives with  I business strategy P Comp Implementing KM  infrastructure Programs Typical courses taught Hong Kong Polytechnic U.  Introduction to KM  University of Hull (no longer  Strategic Management  available) Organizational Learning  University of Melbourne  Technologies for KM  KM Processes and Practice  14
  15. 15. Conclusions Information manager (10 programs) Strat S 1 O 0.5 K Info Hum 0 T I P Comp Strategy Learning facilitator (1 program) K systems developer (2 programs) Strat S 1 Strat O S 1 0.5 K Info Hum 0 O T 0.5 I K Information Info Hum 0 P Human Comp T I KM manager (2 programs) P Comp Strat S 1 O 0.5 K Info Hum 0 T Computing I P Comp One dominant profile Fragmented perspectives 15 André Saito - Educação em GC
  16. 16. André Saito andre.saito@fgv.br Apresentação disponível em: http://www.slideshare.net/asaito/educacao-em-gc
  17. 17. Annex Model of individual KM competence KM Perspectives Strategy Information Human Computing define constrain KM Capabilities KM Activities require Strategic Organizational I H C S Knowledge-oriented Technological Inter-personal Personal enable 17 André Saito - Educação em GC
  18. 18. Annex: A model of KM competence Sample KM activities Information Mapping knowledge needs, sources and flows Organizing knowledge in repositories Codifying expertise and experience Human Promoting knowledge sharing and transfer Cultivating teams, communities and networks Promoting creativity and learning Computing Implementing knowledge-based systems Modeling processes and systems for decision making Implementing knowledge discovery systems Strategy Developing knowledge strategies Managing innovation and knowledge creation Building organizational capabilities 18 André Saito - Educação em GC
  19. 19. Annex: A model of KM competence Strategic Sample KM capabilities Organizational Knowledge-oriented Technological Inter-personal Personal Strategic Understanding the organization’s external and internal context Identifying strategic knowledge and providing direction for KM Developing approaches and strategies to advance KM practices Organizational Understanding the organization’s culture and behavior Promoting collaboration and creativity Cultivating teams, communities and networks Knowledge-oriented Understanding the varied aspects of knowledge and its processes Finding, organizing and distributing relevant knowledge Mapping knowledge needs, sources and flows, owners and users 19 André Saito - Educação em GC
  20. 20. Annex: A model of KM competence Strategic Sample KM capabilities Organizational Knowledge-oriented Technological Inter-personal Personal Technological Understanding available KM technologies Using available KM technologies effectively Assessing needs and recommending KM technologies Inter-personal Communicating effectively in a variety of situations Leading, influencing and gaining support Building relationships inside and outside the organization Personal Willingness to reflect and learn from experience Perseverance and resilience Trustworthiness and accountability 20 André Saito - Educação em GC

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