KM Brasil 2007
Sociedade Brasileira de Gestão do Conhecimento
Educação em GC:
Cursos de mestrado ao redor do mundo
André Saito
Ph.D. in Knowledge Science
Japan Advanced Institute of Science and Technology
Ver 1.02 – 2007-11-30

Quatro perspectivas básicas em GC
Estratégia
C = competência
organizacional
Informação Pessoas
C = conteúdo C = prática social
Computação
C = modelo
computacional
C: conhecimento
Informação Facilitando acesso a conteúdo e expertise
Pessoas Construindo contextos e cultivando práticas
Computação Desenvolvendo sistemas que processam C
Estratégia Priorizando C e desenhando estratégias de C
2
André Saito - Educação em GC

Estratégia
Foco em Informação Pessoas
Informação
Computação
Conhecimento como conteúdo relevante e

experiência codificável
Exemplos de práticas de GC

Organizar e facilitar acesso à informação: criar e

implantar taxonomias, portais, repositórios, etc.
Auditoria de conhecimento: mapear conhecimento

disponível e seus fluxos, identificar necessidades, etc.
Replicar melhores práticas: identificar, codificar e

disseminar práticas exemplares
Inteligência competitiva: base de conhecimento sobre

concorrência, mercado, tendências, etc.
3
Projetos de GC/GCI - André Saito

Estratégia
Foco em Pessoas Pessoas
Informação
Computação
Conhecimento como prática social e sentido

socialmente construído
Exemplos de práticas de GC

Cultivar comunidades de prática: grupo interativo de

pessoas com atividades e interesses comuns
Promover colaboração e compartilhamento

Estabelecer equipes multi-disciplinares

Estimular redes sociais

Gerir o trabalho do conhecimento

Desenvolver pessoas e equipes

Instituir a gestão por competências

4
Projetos de GC/GCI - André Saito

Estratégia
Foco em Computação Pessoas
Informação
Computação
Conhecimento como computação inteligente e

modelo para simulação da realidade
Exemplos de práticas de GC

Sistemas baseados em conhecimento: ontologias,

sistemas especialistas, inteligência artificial
Knowledge discovery e data mining: identificação

de padrões e relações em bases massivas de dados
Business intelligence: sistemas de informação para

apoio à tomada de decisão
5
Projetos de GC/GCI - André Saito

Estratégia
Foco em Estratégia Pessoas
Informação
Computação
Conhecimento como competência

organizacional e fundamento da gestão
Exemplos de práticas de GC

Construção de competências organizacionais

Aquisição de competências

Desenho e desenvolvimento organizacional

Gestão da inovação

Pesquisa e desenvolvimento

Estabelecer parcerias e redes de colaboração

Gestão do capital intelectual: mensurar e

acompanhar performance de ativos intangíveis
6
Projetos de GC/GCI - André Saito

Overview of KM education
All KM programs US UK Australia HK Others Total
Doctoral 2 2 4
Master's 14 12 6 2 6 40
Diploma 1 2 2 1 6
Bachelor's 1 1 2
Certification 4 1 2 3 10
As of September 2006
Master’s programs in KM KM Masters’ KM Concent. Total
Library and information science 11 3 14
Computer science, information systems 7 4 11
Management, business, public administration 4 4 8
Engineering 3 1 4
Education 3 n/a 3
Total 28 12 40
As of September 2006
7

Structure of masters’ programs
Program duration Delivery mode Classroom
2
1 yr
2
Online
1
1.5 yrs
Mixed
2 yrs
5 Both
3 yrs 5
15
6 20
Programs according to number of courses
6
No. of programs
5
4
Some electives
3
All required
2
1
0
1 2 3 4 5 6 7 8 9 10 11 12 13
No. of courses
8
André Saito - Educação em GC

A KM program’s competence profile
Strat
1
S
0.5
O
S: Strategic K
Info Hum
0
O: Organizational
T
K: Knowledge-oriented
T: Technological
I
I: Inter-personal
P
P: Personal
Comp
Perceived courses’ support Perceived courses’ support
for KM capabilities in each for KM activities from each
of the six categories of the four perspectives
9
André Saito - Educação em GC

Results
Competence profiles of KM masters’
LIS CS/IS Mgmt. Eng.
George Mason U
Cal State U Cranfield U, SAS
Dominican U Central Queensland U
Strat
Strat Strat Strat Strat
1
1 1 1 1
S
S S
S S
0.5
0.5 0.5 0.5 0.5
O O
O O O
K
K K
K K
Info Hum
Info Hum Info Hum Info Hum Info Hum
0
0 0 0 0
T T
T T T
I I
I I I
P P
P P P
Comp Comp Comp Comp Comp
Kent State U City U Hong Kong Lancaster U
London Metro U Hong Kong Poly U
Strat Strat Strat
Strat Strat
1 1 1
1 1
S
S S S
S
0.5 0.5 0.5
0.5 0.5
O
O O O O
K
K K K
K
Info Hum
0 Info Hum Info Hum Info Hum
Info Hum 0
0 0 0
T
T T T T
I
I I I I
P
P P P P
Comp Comp Comp Comp
Comp
Loughborough U Nanyang Tech U U Hull U Bradford
Dublin I Tech
Strat Strat Strat Strat
Strat
1 1 1 1
1
S
S S S
S
0.5 0.5 0.5 0.5
0.5
O O O O
O
K
K K K
K
Info Hum Info Hum Info Hum Info Hum Info Hum
0 0 0 0
0
T T T T
T
I I I I
I
P P P P
P
Comp Comp Comp Comp Comp
U Canberra Jones Intl U
Robert Gordon U U Portsmouth
Middlesex U
Strat
Strat Strat
Strat Strat
1
1 1 1
1
S S
S S S
0.5
0.5 0.5 0.5
0.5
O O O O
O
K K
K K K
Info Hum
Info Hum Info Hum
Info Hum Info Hum 0
0 0 0
0
T T T T
T
I I I I
I
P P P P
P
Comp
Comp Comp Comp Comp
U Oklahoma U Tech Sydney Intl U Bremen U Melbourne
U Westminster
Strat Strat Strat Strat
Strat
1 1 1 1 1
S
S S S S
0.5 0.5 0.5 0.5 0.5
O
O O O O
K
K K K K
Info Hum Info Hum Info Hum Info Hum
Info Hum
0 0 0 0 0
T
T T T T
I
I I I I
P
P P P P
Comp Comp Comp Comp Comp
Educ.
10
André Saito - Educação em GC

Typical profiles
The information manager (10 progrs.)
Typical activities Strat
S 1
Organizing and managing
 O 0.5
information resources K
Info Hum
0
T
Providing information services

I
Designing and implementing P

Comp
KM systems
Typical courses taught Sample programs
Introduction to KM

Kent State University

Information Organization

University of Oklahoma

Information Access & Retrieval

Loughborough University

Information Sources & Services

Nanyang Technological U.

Technologies for KM

U. of Technology Sydney

KM and the Organization

11

Typical profiles
The learning facilitator (1 program)
Typical activities Strat
S 1
Fostering communication and

O 0.5
collaboration K
Info Hum
0
T
Designing and conducting

I
organizational interventions P
Comp
Promoting individual learning

Typical courses taught Programs
Organizational Learning

George Mason University

Organizational Analysis

Lancaster University

Organizational Culture

Organizational Change

Technologies for KM

Group Dynamics

12

Typical profiles
The systems developer (2 progrs.)
Typical activities Strat
S 1
Developing systems for
 O 0.5
decision support K
Info Hum
0
T
Knowledge representation

I
and engineering
P
Knowledge discovery and

Comp
data mining
Typical courses taught Programs
KM and KM Systems Middlesex University
 
Systems Analysis & Design University of Westminster
 
Data Management Dublin Inst. of Technology
 
Management Systems Cranfield Univ., SAS
 
K Discovery & Data Mining Cranfield Univ., DCMT
 
Knowledge Representation
 13

Typical profiles
The KM manager (2 programs)
Typical activities Strat
S 1
Planning and conducting

O 0.5
KM projects K
Info Hum
0
T
Aligning KM initiatives with

I
business strategy P
Comp
Implementing KM

infrastructure
Programs
Typical courses taught
Hong Kong Polytechnic U.

Introduction to KM

University of Hull (no longer

Strategic Management

available)
Organizational Learning

University of Melbourne

Technologies for KM

KM Processes and Practice

14

Conclusions
Information manager (10 programs)
Strat
S 1
O 0.5
K
Info Hum
0
T
I
P
Comp
Strategy
Learning facilitator (1 program)
K systems developer (2 programs) Strat
S 1
Strat
O
S 1 0.5
K
Info Hum
0
O T
0.5
I
K
Information
Info Hum
0 P
Human
Comp
T
I
KM manager (2 programs)
P
Comp Strat
S 1
O 0.5
K
Info Hum
0
T
Computing
I
P
Comp
One dominant profile
Fragmented perspectives
15
André Saito - Educação em GC

André Saito
andre.saito@fgv.br
Apresentação disponível em:
http://www.slideshare.net/asaito/educacao-em-gc

Annex
Model of individual KM competence
KM Perspectives
Strategy
Information Human
Computing define
constrain
KM Capabilities
KM Activities
require
Strategic
Organizational I H C S
Knowledge-oriented
Technological
Inter-personal
Personal
enable
17
André Saito - Educação em GC

Annex: A model of KM competence
Sample KM activities
Information
Mapping knowledge needs, sources and flows
Organizing knowledge in repositories
Codifying expertise and experience
Human
Promoting knowledge sharing and transfer
Cultivating teams, communities and networks
Promoting creativity and learning
Computing
Implementing knowledge-based systems
Modeling processes and systems for decision making
Implementing knowledge discovery systems
Strategy
Developing knowledge strategies
Managing innovation and knowledge creation
Building organizational capabilities
18
André Saito - Educação em GC

Annex: A model of KM competence Strategic
Sample KM capabilities
Organizational
Knowledge-oriented
Technological
Inter-personal
Personal
Strategic
Understanding the organization’s external and internal context
Identifying strategic knowledge and providing direction for KM
Developing approaches and strategies to advance KM practices
Organizational
Understanding the organization’s culture and behavior
Promoting collaboration and creativity
Cultivating teams, communities and networks
Knowledge-oriented
Understanding the varied aspects of knowledge and its processes
Finding, organizing and distributing relevant knowledge
Mapping knowledge needs, sources and flows, owners and users
19
André Saito - Educação em GC

Annex: A model of KM competence Strategic
Sample KM capabilities
Organizational
Knowledge-oriented
Technological
Inter-personal
Personal
Technological
Understanding available KM technologies
Using available KM technologies effectively
Assessing needs and recommending KM technologies
Inter-personal
Communicating effectively in a variety of situations
Leading, influencing and gaining support
Building relationships inside and outside the organization
Personal
Willingness to reflect and learn from experience
Perseverance and resilience
Trustworthiness and accountability
20
André Saito - Educação em GC