1 | arvato Image Präsentation | April 25, 2013arvato as a bridgebetween businesses and customers
2 | arvato Image Präsentation | April 25, 2013arvato is part of the globalBertelsmann network6,002 million €1,065 million ...
3 | arvato Image Präsentation | April 25, 2013arvato has evolved from a German printer into aglobal BPO* services provider...
4 | arvato Image Präsentation | April 25, 2013Global setup – local approach39 countries> 200 arvato sites
5 | arvato Image Präsentation | April 25, 2013Physical delivery Digitization Digital deliveryPast/Present Change FutureEst...
6 | arvato presentation | April 25, 2013arvato manages processes betweenclient and customercustomer-specific E2EsolutionsC...
7 | arvato Image Präsentation | April 25, 2013The average person encounters arvatoeight times a day…700millionconsignments...
8 | arvato presentation | April 25, 2013We champion the environment and energy efficiency around the world.We encourage ou...
9 | arvato Image Präsentation | April 25, 2013Some of the awards we‟ve won“Best Outsourcing Partnership” Award 2012 for ar...
10 | arvato presentation | April 25, 2013
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BPO provider arvato - corporate company presentation

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BPO provider arvato - corporate company presentation

  1. 1. 1 | arvato Image Präsentation | April 25, 2013arvato as a bridgebetween businesses and customers
  2. 2. 2 | arvato Image Präsentation | April 25, 2013arvato is part of the globalBertelsmann network6,002 million €1,065 million €11,9312,142 million €325 million €5,7122,218 million €168 million €11,5854,449 million €241 million €63,818RevenuesOperating EBITEmployees1,174 million €60 million €6,380
  3. 3. 3 | arvato Image Präsentation | April 25, 2013arvato has evolved from a German printer into aglobal BPO* services provider1835First printing plant1959BertelsmannServices enters themarket2000Launch ofHealthcareServices2005Acquisition of theInfoscore group2009Establishment ofdigital archives(Universal)1958Founding ofSonopress1993First CRM/Loyaltyprogram2004Entry intoGovernmentServices2008Launch ofDeutschlandCard2012100 million mobilesshipped in China* BPO: Business Process Outsourcing
  4. 4. 4 | arvato Image Präsentation | April 25, 2013Global setup – local approach39 countries> 200 arvato sites
  5. 5. 5 | arvato Image Präsentation | April 25, 2013Physical delivery Digitization Digital deliveryPast/Present Change FutureEstablished markets „Threshold‟ markets Emerging MarketsRegulated industries Deregulation New growth marketsLocal supply Internationalization “Glocal” supplyThe BPO market is changing dramatically
  6. 6. 6 | arvato presentation | April 25, 2013arvato manages processes betweenclient and customercustomer-specific E2EsolutionsCompany 1Company 2Company 3
  7. 7. 7 | arvato Image Präsentation | April 25, 2013The average person encounters arvatoeight times a day…700millionconsignments shippedper year.750millionbooks printed2billionbrochures printed peryear300millioninteractionswith consumers100millionadvertising clicks in180 currencies billedper day>100millionmobile phonesshipped in China>3.2billion Eurosin receivablesprocessed40millionconsumers serviced incustomer loyalty systems>68millionpayments per year securedthrough online creditchecksOur market position» Europe’s No. 1 in Customer Relationship Management» Leading Supply Chain Services provider» Leading provider of payment flow management services» Full-range e-commerce services provider» Europe’s leading offset printer
  8. 8. 8 | arvato presentation | April 25, 2013We champion the environment and energy efficiency around the world.We encourage our employees to take responsibility.We make a contribution to society with our interfacesWe provide aid in the wake of natural and humanitarian disasters.We support community projects at our various locations.We care.Environment and energyEmployee involvementEducation, media literacy, digitizationDisaster reliefCommunity involvement
  9. 9. 9 | arvato Image Präsentation | April 25, 2013Some of the awards we‟ve won“Best Outsourcing Partnership” Award 2012 for arvato India“Star” Award from German Directory Assistance and Directory Media Association for Mohn MediaEuropean Outsourcing Association Award – arvato and Microsoft – “BPO contract of the Year2012”Inspire Award 2012 from the American League of Communications for Rebranding and CDSAP Partner Impact Award: “Fast Growing Reseller of the Year 2012” for arvato SystemsMagellan Award 2011 for arvato AG – Communications Campaign Competition Winner (Platinum)Best Call Center Outsourcing Provider Award 2012 for arvato ChinaNational Outsourcing Association Awards 2012 for Public Sector Project of the YearPublic Private Partnership Innovation Award
  10. 10. 10 | arvato presentation | April 25, 2013

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