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Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
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Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final

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  • Navigation SlidePresentation has 3 parts:Establish what the overall KM program within EITS isEstablish what EL is, low and high end of EL, An EITS Example of Benefits how something tangible occurred in the EITS Cloud Computing Forum (connected people, connected vendors, got business and technical people together)Now trace the EITS EL journey against the overall Web 2.0/Enterprise 2.0 stages – show how some key initiatives helped us catch up periodically; describe selection process and lessons learnedNow provide a picture of Marketplace developments and show where opportunities for EITS and larger L-3 exist Backup slides have some background material on EITS KM benefits diagram, the KM/BOCK roadmap and Future Reading/References list====ITALICS This corresponds to the questions to be addressed by Engineering Council – 4 questions from Mike Andrews (email 8/19/09)This is woven into the agenda, but can be called out here to draw audience attention See if any quantitative estimates around growth of Expertise Location marketplace in the next 5 years is available

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  • 1. Expertise Location Arun SimhaSolutions Architect, EITSSeptember 22, 2009
  • 2. Agenda
    What is Expertise Location?
    What is Expertise Location and why is it compelling?
    EITS Journey in Expertise Location
    What has EITS done? What are early lessons learned?
    Future of Expertise Location
    If we getExpertise Location right what can we expect for L-3?
  • 3. What is Expertise Location?
    What is Expertise Location?
    What is Expertise Location and why is it compelling?
    EITS Journey in Expertise Location
    What has EITS done? What are early lessons learned?
    Future of Expertise Location
    If we getExpertise Location right what can we expect for L-3?
  • 4. The EITS Context
    EITS Operates In A Rapidly Changing Services Environment
  • 5. What is Expertise Location?
    Expertise Location identifies expertise quickly to find answers to complex questions in a business context.
    Expertise Location is a Force Multiplier
    like having 300 people appear to be 3000
    Think of the Verizon Wireless commercial with the army of experts
    Getting answers quickly makes us competitive
    With Customers: shows thought and delivery leadership
    Better response to business opportunities
    Knowledge Management and Expertise Location promote cultural change
    Expertise Experts
  • 6. Expertise Location Is Hard
    …and uncovering
    hidden, contextual knowledge
    …like finding a network of
    needles in a haystack
    Stored Data
    Known Data
    Results should be timely, complete and relevant
  • 7. How It Works?
    Tags emails, blogs, wikis etc
    Rank by ratings, time, relevance
    Search returns experts info, docs
    System ranks qualitatively & quantitatively
  • 8. How It Works
    Tags emails, blogs, wikis etc
    Rank by ratings, time, relevance
    Search returns expert info, docs
    View Relevant Projects
    View Relevant Background
    View Relevant Community Membership
    Auto-Profiling to expose Relevant expertise
    System can filter entries relevant to Expertise Search
  • 9. EITS Journey in Expertise Location
    What is Expertise Location?
    What is Expertise Location and why is it compelling?
    EITS Journey in Expertise Location
    What has EITS done? What are early lessons learned?
    Future of Expertise Location
    If we getExpertise Location right what can we expect for L-3?
  • 10. Industry and EITS Journey
    Enterprise-driven Cognitive Maps
    High Business Benefits
    Thoughtweb
    Major Advances
    Community-driven Social Networks
    Moderate Business Benefits
    EarlyExp Loc & Forums
    Personal Social Contacts
    Low Business Benefits
    APQC Study
    Time
    EITS is leapfrogging intermediate Expertise Location
  • 11. EITS Forums Drive Competencies
    2. Future:
    Targeted Queries
    EITS Today:
    BOCK Forum wide Queries
    Ask Individuals
    Ask Relevant Communities
    A Forum acts as an Expertise Exchange
  • 12. EITS Early Lessons Learned
    Early Lessons Learned are helping refine our roadmap
  • 13. Future of Expertise Location
    What is Expertise Location?
    What is Expertise Location and why is it compelling?
    EITS Journey in Expertise Location
    What has EITS done? What are early lessons learned?
    Future of Expertise Location
    If we getExpertise Location right what can we expect for L-3?
  • 14. Opportunities for L-3
    Grow Mindshare
    Share Expertise across Partners
    Grow Marketshare
    Share Expertise across Divisions
    Grow Reachback
    Share Expertise across BUs, Geos
  • 15. Backup Slides
    EITS Knowledge Management Initiative
    KM/BOCK Roadmap
    Further Reading
    APQC Study - Using Knowledge: Advances in Expertise Location and Social Networking, Dec 2008
    Hype cycle for Social Software, Gartner Research, Jul 2009
    John Seely Brown: Minds on Fire: Open Education, the Long Tail, Learning 2.0, 2008
    Don Tapscott – Wikinomics, 2007
    Tom Malone et al – Harnessing Crowds: Mapping the genome of Collective Intelligence, Feb 2009