Expertise Location Arun SimhaSolutions Architect, EITSSeptember 22, 2009<br />
Agenda<br />What is Expertise Location?<br />What is Expertise Location and why is it compelling?<br />EITS Journey in Exp...
What is Expertise Location?<br />What is Expertise Location?<br />What is Expertise Location and why is it compelling?<br ...
The EITS Context<br />EITS Operates In A Rapidly Changing Services Environment<br />
What is Expertise Location?<br />Expertise Location identifies expertise quickly to find answers to complex questions in a...
 Expertise Location Is Hard<br />…and uncovering<br />hidden, contextual knowledge<br />…like finding a network of <br />n...
How It Works?<br />Tags emails, blogs, wikis etc<br />Rank by ratings, time, relevance <br />Search returns experts info, ...
How It Works <br />Tags emails, blogs, wikis etc<br />Rank by ratings, time, relevance <br />Search returns expert info, d...
EITS Journey in Expertise Location<br />What is Expertise Location?<br />What is Expertise Location and why is it compelli...
Industry and EITS Journey<br />Enterprise-driven Cognitive Maps<br />High Business Benefits<br />Thoughtweb<br />Major Adv...
EITS Forums Drive Competencies<br />2. Future: <br />Targeted Queries<br />EITS Today: <br />BOCK Forum wide Queries<br />...
EITS Early Lessons Learned<br />Early Lessons Learned are helping refine our roadmap <br />
Future of Expertise Location<br />What is Expertise Location?<br />What is Expertise Location and why is it compelling?<br...
Opportunities for L-3<br />Grow Mindshare<br />Share Expertise across Partners<br />Grow Marketshare<br />Share Expertise ...
Backup Slides<br />EITS Knowledge Management Initiative<br />KM/BOCK Roadmap<br />Further Reading<br />APQC Study - Using ...
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Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final

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  • Navigation SlidePresentation has 3 parts:Establish what the overall KM program within EITS isEstablish what EL is, low and high end of EL, An EITS Example of Benefits how something tangible occurred in the EITS Cloud Computing Forum (connected people, connected vendors, got business and technical people together)Now trace the EITS EL journey against the overall Web 2.0/Enterprise 2.0 stages – show how some key initiatives helped us catch up periodically; describe selection process and lessons learnedNow provide a picture of Marketplace developments and show where opportunities for EITS and larger L-3 exist Backup slides have some background material on EITS KM benefits diagram, the KM/BOCK roadmap and Future Reading/References list====ITALICS This corresponds to the questions to be addressed by Engineering Council – 4 questions from Mike Andrews (email 8/19/09)This is woven into the agenda, but can be called out here to draw audience attention See if any quantitative estimates around growth of Expertise Location marketplace in the next 5 years is available
  • Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final

    1. 1. Expertise Location Arun SimhaSolutions Architect, EITSSeptember 22, 2009<br />
    2. 2. Agenda<br />What is Expertise Location?<br />What is Expertise Location and why is it compelling?<br />EITS Journey in Expertise Location<br />What has EITS done? What are early lessons learned?<br />Future of Expertise Location<br />If we getExpertise Location right what can we expect for L-3?<br />
    3. 3. What is Expertise Location?<br />What is Expertise Location?<br />What is Expertise Location and why is it compelling?<br />EITS Journey in Expertise Location<br />What has EITS done? What are early lessons learned?<br />Future of Expertise Location<br />If we getExpertise Location right what can we expect for L-3?<br />
    4. 4. The EITS Context<br />EITS Operates In A Rapidly Changing Services Environment<br />
    5. 5. What is Expertise Location?<br />Expertise Location identifies expertise quickly to find answers to complex questions in a business context. <br />Expertise Location is a Force Multiplier <br />like having 300 people appear to be 3000<br />Think of the Verizon Wireless commercial with the army of experts <br />Getting answers quickly makes us competitive<br />With Customers: shows thought and delivery leadership<br />Better response to business opportunities<br />Knowledge Management and Expertise Location promote cultural change<br />Expertise Experts<br />
    6. 6. Expertise Location Is Hard<br />…and uncovering<br />hidden, contextual knowledge<br />…like finding a network of <br />needles in a haystack<br />Stored Data<br />Known Data<br />Results should be timely, complete and relevant <br />
    7. 7. How It Works?<br />Tags emails, blogs, wikis etc<br />Rank by ratings, time, relevance <br />Search returns experts info, docs<br />System ranks qualitatively & quantitatively <br />
    8. 8. How It Works <br />Tags emails, blogs, wikis etc<br />Rank by ratings, time, relevance <br />Search returns expert info, docs<br />View Relevant Projects<br />View Relevant Background<br />View Relevant Community Membership<br />Auto-Profiling to expose Relevant expertise<br />System can filter entries relevant to Expertise Search<br />
    9. 9. EITS Journey in Expertise Location<br />What is Expertise Location?<br />What is Expertise Location and why is it compelling?<br />EITS Journey in Expertise Location<br />What has EITS done? What are early lessons learned?<br />Future of Expertise Location<br />If we getExpertise Location right what can we expect for L-3?<br />
    10. 10. Industry and EITS Journey<br />Enterprise-driven Cognitive Maps<br />High Business Benefits<br />Thoughtweb<br />Major Advances<br />Community-driven Social Networks<br />Moderate Business Benefits<br />EarlyExp Loc & Forums<br />Personal Social Contacts<br />Low Business Benefits<br />APQC Study<br />Time<br />EITS is leapfrogging intermediate Expertise Location<br />
    11. 11. EITS Forums Drive Competencies<br />2. Future: <br />Targeted Queries<br />EITS Today: <br />BOCK Forum wide Queries<br />Ask Individuals<br />Ask Relevant Communities<br />A Forum acts as an Expertise Exchange<br />
    12. 12. EITS Early Lessons Learned<br />Early Lessons Learned are helping refine our roadmap <br />
    13. 13. Future of Expertise Location<br />What is Expertise Location?<br />What is Expertise Location and why is it compelling?<br />EITS Journey in Expertise Location<br />What has EITS done? What are early lessons learned?<br />Future of Expertise Location<br />If we getExpertise Location right what can we expect for L-3?<br />
    14. 14. Opportunities for L-3<br />Grow Mindshare<br />Share Expertise across Partners<br />Grow Marketshare<br />Share Expertise across Divisions<br />Grow Reachback<br />Share Expertise across BUs, Geos<br />
    15. 15. Backup Slides<br />EITS Knowledge Management Initiative<br />KM/BOCK Roadmap<br />Further Reading<br />APQC Study - Using Knowledge: Advances in Expertise Location and Social Networking, Dec 2008<br />Hype cycle for Social Software, Gartner Research, Jul 2009<br />John Seely Brown: Minds on Fire: Open Education, the Long Tail, Learning 2.0, 2008<br />Don Tapscott – Wikinomics, 2007<br />Tom Malone et al – Harnessing Crowds: Mapping the genome of Collective Intelligence, Feb 2009<br />

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