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Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final
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Expertise Location For Tech Ex09 Track 7 Sep 22 A Simha V Final

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  • Navigation SlidePresentation has 3 parts:Establish what the overall KM program within EITS isEstablish what EL is, low and high end of EL, An EITS Example of Benefits how something tangible occurred in the EITS Cloud Computing Forum (connected people, connected vendors, got business and technical people together)Now trace the EITS EL journey against the overall Web 2.0/Enterprise 2.0 stages – show how some key initiatives helped us catch up periodically; describe selection process and lessons learnedNow provide a picture of Marketplace developments and show where opportunities for EITS and larger L-3 exist Backup slides have some background material on EITS KM benefits diagram, the KM/BOCK roadmap and Future Reading/References list====ITALICS This corresponds to the questions to be addressed by Engineering Council – 4 questions from Mike Andrews (email 8/19/09)This is woven into the agenda, but can be called out here to draw audience attention See if any quantitative estimates around growth of Expertise Location marketplace in the next 5 years is available
  • Transcript

    • 1. Expertise Location Arun SimhaSolutions Architect, EITSSeptember 22, 2009
    • 2. Agenda
      What is Expertise Location?
      What is Expertise Location and why is it compelling?
      EITS Journey in Expertise Location
      What has EITS done? What are early lessons learned?
      Future of Expertise Location
      If we getExpertise Location right what can we expect for L-3?
    • 3. What is Expertise Location?
      What is Expertise Location?
      What is Expertise Location and why is it compelling?
      EITS Journey in Expertise Location
      What has EITS done? What are early lessons learned?
      Future of Expertise Location
      If we getExpertise Location right what can we expect for L-3?
    • 4. The EITS Context
      EITS Operates In A Rapidly Changing Services Environment
    • 5. What is Expertise Location?
      Expertise Location identifies expertise quickly to find answers to complex questions in a business context.
      Expertise Location is a Force Multiplier
      like having 300 people appear to be 3000
      Think of the Verizon Wireless commercial with the army of experts
      Getting answers quickly makes us competitive
      With Customers: shows thought and delivery leadership
      Better response to business opportunities
      Knowledge Management and Expertise Location promote cultural change
      Expertise Experts
    • 6. Expertise Location Is Hard
      …and uncovering
      hidden, contextual knowledge
      …like finding a network of
      needles in a haystack
      Stored Data
      Known Data
      Results should be timely, complete and relevant
    • 7. How It Works?
      Tags emails, blogs, wikis etc
      Rank by ratings, time, relevance
      Search returns experts info, docs
      System ranks qualitatively & quantitatively
    • 8. How It Works
      Tags emails, blogs, wikis etc
      Rank by ratings, time, relevance
      Search returns expert info, docs
      View Relevant Projects
      View Relevant Background
      View Relevant Community Membership
      Auto-Profiling to expose Relevant expertise
      System can filter entries relevant to Expertise Search
    • 9. EITS Journey in Expertise Location
      What is Expertise Location?
      What is Expertise Location and why is it compelling?
      EITS Journey in Expertise Location
      What has EITS done? What are early lessons learned?
      Future of Expertise Location
      If we getExpertise Location right what can we expect for L-3?
    • 10. Industry and EITS Journey
      Enterprise-driven Cognitive Maps
      High Business Benefits
      Thoughtweb
      Major Advances
      Community-driven Social Networks
      Moderate Business Benefits
      EarlyExp Loc & Forums
      Personal Social Contacts
      Low Business Benefits
      APQC Study
      Time
      EITS is leapfrogging intermediate Expertise Location
    • 11. EITS Forums Drive Competencies
      2. Future:
      Targeted Queries
      EITS Today:
      BOCK Forum wide Queries
      Ask Individuals
      Ask Relevant Communities
      A Forum acts as an Expertise Exchange
    • 12. EITS Early Lessons Learned
      Early Lessons Learned are helping refine our roadmap
    • 13. Future of Expertise Location
      What is Expertise Location?
      What is Expertise Location and why is it compelling?
      EITS Journey in Expertise Location
      What has EITS done? What are early lessons learned?
      Future of Expertise Location
      If we getExpertise Location right what can we expect for L-3?
    • 14. Opportunities for L-3
      Grow Mindshare
      Share Expertise across Partners
      Grow Marketshare
      Share Expertise across Divisions
      Grow Reachback
      Share Expertise across BUs, Geos
    • 15. Backup Slides
      EITS Knowledge Management Initiative
      KM/BOCK Roadmap
      Further Reading
      APQC Study - Using Knowledge: Advances in Expertise Location and Social Networking, Dec 2008
      Hype cycle for Social Software, Gartner Research, Jul 2009
      John Seely Brown: Minds on Fire: Open Education, the Long Tail, Learning 2.0, 2008
      Don Tapscott – Wikinomics, 2007
      Tom Malone et al – Harnessing Crowds: Mapping the genome of Collective Intelligence, Feb 2009

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