ASSURANCE
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ASSURANCE

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ASSURANCE

ASSURANCE

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ASSURANCE ASSURANCE Presentation Transcript

  • Outsourced Business Process Techserv’s Assurance Methodology
  • Use of service providers doesn’t reduce the responsibility of corporate executives from maintaining effective internal controls - Public Company Accounting Oversight Board
  • THIS IS MEANT FOR THOSE WHO HAVE CONCERNS ON THE FOLLOWING ………… DO YOU WISH TO OUTSOURCE / OFFSHORE IT SERVICES? ARE YOU NOT SURE ABOUT SELECTING THE RIGHT IT SUPPLIER? DO YOU FEEL THE NEED TO CONSIDER EXTERNAL DUE DILIGENCE COMPETENCE? WOULD YOU LIKE TO BE INDEPENDENT IN SUPPLIER SELECTION? ARE YOU NOT SURE ABOUT LOCAL REALITIES AND SUPPLIER FACTS? ARE YOU NOT ABLE TO ASSURE YOURSELF THAT SUPPLIER BILLING IS ACCURATE? HAVE YOU REGULARLY OBSERVED THAT SLAs ARE NOT COMPLIED WITH? ARE YOU NOT SURE THAT SUPPLIER IS FOLLOWING THE PROCESSES AS AGREED? ARE YOUR DELIVERABLES BECOME UNPREDICTABLE? DO YOU FIND SUPPLIER’S PRODUCT QUALITY IS NOT ACCEPTABLE? ARE YOU FEELING MISALIGNED WITH THE SUPPLIER ? ARE YOU NOT SURE THAT YOUR IT / IS SECURITY WILL NOT BE COMPROMISED?
  • Techserv’s Outsourcing / Off-shoring Assurance Services Development Contractual Information Project Project Process Requirements Security Staffing Billing Compliance Assurance Assurance Assurance Assurance Assurance Risk Contractual Results / deliveries Loss of IP Poor Quality of Revenue Obligation are not are not in alignment Compromise on Interactions Leakage met standard Confidentiality, Poor quality of expectations Integrity deliveries Assurance • Review of • Assessment of • Assessment of • Audit of Project • Audit of Billing Activities Contract Process Definition Information staffing data • Review of SLAs • Audit of Process Security Controls • Audit of Staffing • Audit of Time • Review of implementation definition records sheets Conformance to • Assessment of Contractual Information Obligations Security Controls implementation Frequency • Quarterly / Half – • Quarterly / Half – • Quarterly Half – • Quarterly / Half – • Quarterly / Half – yearly / Yearly yearly / Yearly yearly / Yearly yearly / Yearly yearly / Yearly Purpose • Provide inputs for • Provide • Provide • Provide • To provide Contract Process independent assurance on assurance on assurance to the • To identify any assurance on information Project is staffed effect that it is deviations, if any software security adequate as per contractual accurate and development and working obligation to complete Processes both in • Provide ensure terms of definition assurance on effectiveness and and security is efficiency implementation compromised 3
  • Potential Weaknesses likely to occur in absence of controls . . . . . Contracting. Knowledge Transfer Execution Wrong Selection of Supplier KT not planned Lack of processes Contract clauses incomplete Insufficient Budget on KT Inadequate processes Contract clauses not Staffing of KT inappropriate Processes are not understood implemented as claimed Lack of defined and Contract Clauses are approved processes Lack of training on overlooked processes Expectation Mismatch SLAs are not defined Information Security adequately Cultural Mismatch overlooked Contents of the contract not Competency Mismatch Controls weaknesses are understood by all material stakeholders uniformly Pilot project not planned to validate processes, culture Inaccurate reporting of alignment, competency project progress alignment Billing inaccuracies Staffing not as per contract Performance Mismatch 4
  • If potential Weaknesses materialize . . . . . Contracting. Knowledge Transfer Execution Termination of contract Huge lead time for ‘business Low Productivity early and restart the whole as usual’ condition selection process again Poor Product quality Erosion in faith in Result in legal disputes Outsourcing as a strategy Lack of alignment Supplier likely to take Productivity will be low Compromise on Information advantage of the situation security Lack of alignment in Leads to reactive situations expectations Billing may be overstated SUMMARY Early contract termination Poor returns on investment due to variance in skill set deployment Poor product quality Unpredictability Very long lead time to reach ‘business as usual’ situation Revenue leakage due to overstated billing Compromise on Information confidentiality, integrity and availability 5
  • Techserv’s Assurance Methodology Assurance on Documentation Review Stakeholders Typical Artifacts Interviews Observation • Contract of Operations • Governance • Project Framework Managers • Project • Process • Project Execution • Effectiveness definitions Leaders • Management • Efficiency • Project Artifacts • Team oversight • Confidentiality • SLAs Members • Software • Integrity • Project Plans • CISO Development • Availability • Metrics • Quality Team • Validation • Compliance • Internal Audit • Project • Assurance • Accuracy reports Director • Project • Completeness • External Audit • Management Billing reports • NDAs • Billing data • Etc., It is expected that resorting to this control would provide: • Improve the probability of success to the extent of > 50% as envisaged in Outsourcing / off-shoring strategy • Improve the value realization by > 20% • Improve the Product Quality by > 30% • Improve the confidence to you on information security concerns by > 50% 6
  • Any Queries ? Please Contact: ARUL NAMBI aruln@techservconsult.com +91 9892504538 www.techservconsult.com 7
  • Thank You 8