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Clearvale overview for Social Intranet and Social CRM
 

Clearvale overview for Social Intranet and Social CRM

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An updated high level overview of Clearvale thanks to Ian Heggs

An updated high level overview of Clearvale thanks to Ian Heggs

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    Clearvale overview for Social Intranet and Social CRM Clearvale overview for Social Intranet and Social CRM Presentation Transcript

    • where knowledge flows, business accelerates. Clearvale Overview Ian Heggs: Regional Manager NEMEA Copyright © 2010 BroadVision, Inc. All rights reserved.
    • • What do you understand by the following terms? →Intranet →Extranet →Enterprise 2.0 →Enterprise Social Network Copyright © 2010 BroadVision, Inc. All rights reserved. 2
    • Enterprise 2.0 “The use of emergent social software platforms within companies, or between companies and their partners or customers” Andrew McAfee – Harvard Business School Copyright © 2010 BroadVision, Inc. All rights reserved. 3
    • Enterprise 2.0 Reaching Mainstream… • “Knowledge flows . . .are quickly coming one of the most valuable sources of value creation” • “The ultimate differentiator between companies may be a competency for creating and sharing knowledge across the enterprise” • “As stability gives way to change and uncertainty, institutions must increase not just efficiency but also the rate at which they learn and innovate, which in turn will boost their rate of performance gains” Copyright © 2010 BroadVision, Inc. All rights reserved.
    • Benefits – McKinsey • Better access to knowledge and internal experts – 35% improvement • Greater employee and customer satisfaction • Higher rates of innovation – 20% improvement “65% of the 700+ senior executives interviewed are disappointed in their enterprise’s ability to stimulate innovation” Copyright © 2010 BroadVision, Inc. All rights reserved. 5
    • Benefits – Forrester Research • Improved response times through efficient employee collaboration • Better project management with clear and transparent decision making • Improved knowledge capture and IP • Work efficiency gains – decreased email • Increased knowledge retention • Improved process documentation • Better service quality • Faster Innovation Copyright © 2010 BroadVision, Inc. All rights reserved. 6
    • Benefits – Gartner Research • Building and Enhancing Relationships • Capturing Hidden Knowledge • Increasing Product and Service Excellence • Increasing Operational Efficiencies • Developing a Culture of Innovation • Increasing Customer and Market Intimacy Copyright © 2010 BroadVision, Inc. All rights reserved. 7
    • Benefits – Gartner Research “Enterprise 2.0 is an inevitable trend and [Gartner] has advised its corporate clients to leverage its power and capitalize on this trend.” Copyright © 2010 BroadVision, Inc. All rights reserved. 8
    • Enterprise Social Networks Copyright © 2010 BroadVision, Inc. All rights reserved. 9
    • Social Media Copyright © 2010 BroadVision, Inc. All rights reserved. 10
    • Enterprise Social Media Copyright © 2010 BroadVision, Inc. All rights reserved. 11
    • Enterprise Social Media Copyright © 2010 BroadVision, Inc. All rights reserved. 12
    • Enterprise Social Networks Contact network Blogs Microblogs Document sharing Wikis Copyright © 2010 BroadVision, Inc. All rights reserved. 13
    • Why BroadVision ? Copyright © 2010 BroadVision, Inc. All rights reserved. 14
    • • Founded May 1993; IPO June 1996 • Worldwide e-business pioneer – Clearvale™ enterprise social network – Clear™ workforce relationship mgmt – BroadVision K2 e-business platform – QuickSilver™ e-publishing/doc-mgmt BroadVision Global Footprint • Global operations – Workforce (FTEs) > 300 – Operates @ 20+ countries/regions • Solid performance – >25% annual profit margin since 2006 – Thousands of enterprise customers – >50M visits/mo BV-powered web sites Copyright © 2010 BroadVision, Inc. All rights reserved. 15
    • Portal Evolution – Gartner • Generation 1 (1998 to 2000) – Content and basic portal capabilities (including personalization and the portlet model) • Generation 2 (2000 to mid-2002) – Application integration • Generation 3 (mid-2002 to 2003) – Process integration and basic Web services support • Generation 4 (2004 to mid-2005) – Portal federation, portlet standards and composite applications • Generation 5 (mid-2005 to 2008) – SOA and user experience management • Generation 6 (starting to emerge 2009-2011) –Web 2.0 social and mash-up features Copyright © 2010 BroadVision, Inc. All rights reserved. 16
    • Clearvale 17 Copyright © 2010 BroadVision, Inc. All rights reserved. 17
    • Introducing BroadVision Clearvale • Next generation eBusiness solution • Integrated Enterprise Social Network platform • Software as a Service Copyright © 2010 BroadVision, Inc. All rights reserved. 18
    • Introducing BroadVision Clearvale • Clearvale is an Enterprise Social Network that leverages Web 2.0 technology to provide easy and secure collaboration between employees, partners, customers, and the general public; enabling you to socialise across and beyond the enterprise Copyright © 2010 BroadVision, Inc. All rights reserved. 19
    • Intranet 2.0 20 Copyright © 2010 BroadVision, Inc. All rights reserved. 20
    • Intranet 2.0 Copyright © 2010 BroadVision, Inc. All rights reserved. 21
    • Intranet 2.0 • Everyone has a voice • The tools of creativity are widely distributed • Capability counts for more than credentials and titles • Power is granted from below • Communities are self-defining. Individuals are richly empowered with information • Just about everything is decentralised Copyright © 2010 BroadVision, Inc. All rights reserved. 22
    • Intranet 2.0 “Command and Control needs to be replaced by Collaboration and Creativity through Communication and Community creating Corporate Culture 2.0” Robert Burwood IT Director of Infrastructure Government of Alberta Copyright © 2010 BroadVision, Inc. All rights reserved. 23
    • Intranet 2.0 – Online Water Cooler Network Network Quick Links ––Key Quick Links Key communities and resources. CEO Blog CEO Blog communities and resources. Teamwork ––MBO Teamwork MBO plans associated with plans associated with the logged in user the logged in user News and Views from employees News and Views from employees / /opinion leaders. Communication opinion leaders. Communication and knowledge sharing and knowledge sharing Most active Most active members members Rich Content - -Photo’s / / Rich Content Photo’s Videos / /Podcasts etc Videos Podcasts etc Copyright © 2010 BroadVision, Inc. All rights reserved. 24
    • Intranet 2.0 – Communities of Interest Community –– Community Background / /Contacts / / Background Contacts Event Calendar –– Event Calendar Administration Administration focus on deadlines / / focus on deadlines co-ordination co-ordination Forum / /Polls - -Review Forum Polls Review Ideas and voting Ideas and voting Community Members Community Members Message Board ––quick Message Board quick DocuVault - -Sharing, revisioning communication updates / / communication updates DocuVault Sharing, revisioning and collaboration on content real time brain storming real time brain storming and collaboration on content Teamwork ––MBO Teamwork MBO plan and associated plan and associated tasks for the team tasks for the team Copyright © 2010 BroadVision, Inc. All rights reserved. 25
    • Intranet 2.0 – Self Administration/Publishing Copyright © 2010 BroadVision, Inc. All rights reserved.
    • Intranet 2.0 Businesses with Engaged Employees improved net income growth by 13.7% Copyright © 2010 BroadVision, Inc. All rights reserved. 27
    • Intranet 2.0 “The cost of losing an employee is about 38% of the departing employees salary” John Dooney, Manager Strategic Research, Copyright © 2010 BroadVision, Inc. All rights reserved. 28
    • Intranet 2.0 “Employee recruitment and retention could become one motivator and one very significant ROI” Bill Ives, FASTForward Blog. VP Marketing Darwin Ecosystems Copyright © 2010 BroadVision, Inc. All rights reserved. 29
    • Intranet 2.0 • Puts people at the centre • Significant increases in productivity and innovation • Visible, persistent, transparent activity across business Copyright © 2010 BroadVision, Inc. All rights reserved. 30
    • Intranet 2.0 A better, more effective, more relevant social intranet. Copyright © 2010 BroadVision, Inc. All rights reserved. 31
    • Extranet 2.0 32 Copyright © 2010 BroadVision, Inc. All rights reserved. 32
    • Extranet 2.0 Branded Partners/Customers ESN Copyright © 2010 BroadVision, Inc. All rights reserved. 33
    • Extranet 2.0 Self-Service Self-Service FAQ Forum Guide FAQ Forum Guide Local Communities Local Communities Advanced Advanced Self-Service Self-Service Features Features Catalogue Catalogue Copyright © 2010 BroadVision, Inc. All rights reserved. 34
    • Extranet 2.0 Branded Partners/Customers ESN (Extranet 2.0 “hub”) VIP Private ESN (Extranet 2.0 “Spoke”) Copyright © 2010 BroadVision, Inc. All rights reserved. 35
    • Extranet 2.0 — “Spoke” Networks (VIP) Customer Logo / /style Customer Logo style MBO action plans MBO action plans Quick Links ––Key Quick Links Key resources. resources. Department project Department project communities communities Thought Thought Leadership Leadership blogs blogs News and views and News and views and video podcasts video podcasts Upcoming deadlines / / Upcoming deadlines events events Copyright © 2010 BroadVision, Inc. All rights reserved. 36
    • Extranet 2.0 – Social CRM Copyright © 2010 BroadVision, Inc. All rights reserved. 37
    • What is Social CRM? Traditional CRM Customer Service 38 38 Copyright © 2010 BroadVision, Inc. All rights reserved.
    • What is Social CRM? Customer forums Traditional CRM Customer Service 39 39 Copyright © 2010 BroadVision, Inc. All rights reserved.
    • What is Social CRM? • Better interaction between Customer forums customer service and the rest of the company . . . without any benefit to the customer. Traditional CRM Customer Service Social intranet 40 40 Copyright © 2010 BroadVision, Inc. All rights reserved.
    • What is Social CRM? • Customer service to participate in social media Social media sites Traditional CRM Customer Service 41 41 Copyright © 2010 BroadVision, Inc. All rights reserved.
    • What is Social CRM? • To BroadVision, “Social Social media CRM” means integrating all of these to enable Customer forums better communication Traditional CRM between customers, customer service and Customer Service other company employees, whatever Social intranet channel is used 42 42 Copyright © 2010 BroadVision, Inc. All rights reserved.
    • Extranet 2.0 – Social CRM A better, more effective, more relevant social extranet and CRM solution Copyright © 2010 BroadVision, Inc. All rights reserved. 43
    • Summary Copyright © 2010 BroadVision, Inc. All rights reserved. 44
    • Enterprise 2.0 Business is actually about people and conversations Copyright © 2010 BroadVision, Inc. All rights reserved. 45
    • Enterprise 2.0 – Undesirable Alternatives? Forum Blog Wiki Retrofitting 1.0 into 2.0 Point Solutions Copyright © 2010 BroadVision, Inc. All rights reserved. 46
    • BroadVision Clearvale • A place to conduct next generation eBusiness • A place to engage employees and customers alike – Improve knowledge flows and collaboration – Performance gains derived from business immediacy, agility, and productivity • Software as a Service • Native 2.0 Copyright © 2010 BroadVision, Inc. All rights reserved. 47
    • Benefits ? = Engaged employees + engaged customers = higher levels of revenue and profit Copyright © 2010 BroadVision, Inc. All rights reserved. 48
    • www.BroadVision.com www.clearvale.com Copyright © 2010 BroadVision, Inc. All rights reserved. 49
    • The Future of the Enterprise is Change . . . Copyright © 2010 BroadVision, Inc. All rights reserved. 50