Pros & Cons
Tips & Tricks
Improve performance of your
Prepare one-self for business
communications and career
E-mails are slow
We do not see immediate reaction
We operate with a foreign language
Works with different time zones
Does not disturb the recipient
Documentary evidence of actions
Response time to emails is:
less than 24 hours for a regular message if
your name appears on a TO line
less than 2 hours for a high priority message
if your name appears on a TO line
you are not required to respond if your
name appears on a CC line unless you have
some important to say
Thank for something
Wrap up your question/request in the
middle. Do not use direct questions.
Thank recipient once again.
Hope you are doing well.
With this message I just wanted to touch base with
our progress on Confluence updates.
Look forward to your reply. Thank you in advance!
Ham & Key Words
How to ask without a direct question?
I appreciate if you can….
We would really appreciate if you can…
If you can… that would be much appreciated.
Grateful if you can…
It would really help if you can…
I assume …. Please, confirm or provide with your
Tips & Tricks
People & Company names
Re-read your message before sending!
Do not send messages in a bad mood
Elaborate a time line in your requests
Keep sentences short
Number should be in words if less than 10
Use bullet lists
Do not write long emails
Start from summary
Add signature, especially with new people