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BA Skills in Written Communications

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Presentation on best practices in business communications via e-mail.

Presentation on best practices in business communications via e-mail.

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BA Skills in Written Communications BA Skills in Written Communications Presentation Transcript

  • BA Skills in Communications* { * in e-mail communications by Artur Varushyla Mobile Competency Center User Experience & Design Center
  • <EPAM>
  • Agenda <EPAM>  Purpose  Email Communication  Pros & Cons  Business Rules  Tips & Tricks  Sandwich Template  Indirect questions  Key Words View slide
  • Purpose <EPAM>  Improve performance of your written communications  Prepare one-self for business communications and career development View slide
  • Why E-mails? <EPAM> Pros:  E-mails are slow We do not see immediate reaction We operate with a foreign language Cons: Works with different time zones  Does not disturb the recipient  Documentary evidence of actions
  • Business Rules <EPAM> Response time to emails is:  less than 24 hours for a regular message if your name appears on a TO line  less than 2 hours for a high priority message if your name appears on a TO line  you are not required to respond if your name appears on a CC line unless you have some important to say
  • Sandwich Template <EPAM> Top  Thank for something Middle Wrap up your question/request in the middle. Do not use direct questions. Bottom  Thank recipient once again.
  • Demo <EPAM> Hi John, Hope you are doing well. With this message I just wanted to touch base with our progress on Confluence updates. Look forward to your reply. Thank you in advance!
  • Ham & Key Words How to ask without a direct question?  I appreciate if you can….  We would really appreciate if you can…  If you can… that would be much appreciated.  Grateful if you can…  It would really help if you can…  I assume …. Please, confirm or provide with your feedback. <EPAM>
  • Tips & Tricks  Spell Check  Attachments  People & Company names  Re-read your message before sending!  Do not send messages in a bad mood  Elaborate a time line in your requests  Keep sentences short  Be logical  Number should be in words if less than 10  Use bullet lists  Do not write long emails  Start from summary  Add signature, especially with new people <EPAM>
  • <EPAM> Questions?
  • <EPAM> Thanks!