In your opinion what is the best approach to learning about and practicing KM?


Published on

The results and analysis of the poll question "In your opinion what is the best approach to learning about and practicing KM?" asked to KM Professionals in December 2009

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

In your opinion what is the best approach to learning about and practicing KM?

  1. 1. In your opinion what is the best approach to learning about and practicing KM?  A LinkedIn Poll Results and Analysis By Art Schlussel
  2. 2. The Poll <ul><li>On December 2, 2009 a poll was created in LinkedIn that asked the question: </li></ul>
  3. 3. The Questions <ul><li>LinkedIn only allows one response per poll so users had to choose the answer that was closest to their thoughts </li></ul><ul><li>Comments were encouraged to bring context and clarity to the responses </li></ul><ul><li>The questions ranged from “just do it” to “earn an advanced KM degree” providing a wide spectrum to choose from </li></ul>
  4. 4. The Respondents <ul><li>The poll was sent to the LinkedIn groups </li></ul><ul><ul><li>Knowledge Management Experts </li></ul></ul><ul><ul><li>CKO Forum </li></ul></ul><ul><ul><li>Knowledge Managers </li></ul></ul><ul><ul><ul><li>*Many KM Professionals are members of multiple KM related groups </li></ul></ul></ul><ul><li>A link to the poll was posted on Art’s blog site and on his LinkedIn Network update </li></ul><ul><li>In all 65 people responded to the poll and 17 comments (excluding Art’s) were posted </li></ul>
  5. 5. The Poll Results Just do it Self Study Mentorship KM Certification Higher Education
  6. 6. Poll Results by Age
  7. 7. Poll Results by Job Function
  8. 8. The Comments <ul><li>Excerpts from comments </li></ul><ul><ul><li>Most of the options you list are necessary, but not sufficient on their own. I chose the one option which can bring all the others into focus in a specific business context. </li></ul></ul><ul><ul><li>I find the KM is such an inexact science, and many and flexible approaches are required within a defined framework. It requires all the nuances of complex human interactions. </li></ul></ul><ul><ul><li>I really do think the best approach to learning and practicing KM is a multi-faceted approach. </li></ul></ul><ul><ul><li>A balance of formal theory, practice and application experience is essential. There is no one answer and there certainly is no &quot;one size fits all&quot; for every situation. </li></ul></ul><ul><ul><li>Much of this is self-study and testing…The certification route is almost the only one I would not include in any program of study. </li></ul></ul><ul><ul><li>KM Cert and mentorship, followed by common sense and just doing it. </li></ul></ul><ul><ul><li>I would agree with other comments about a blend of approaches…having to pick just one, I choose the mentorship. </li></ul></ul><ul><ul><li>A blended approach is best, just like project management.  </li></ul></ul>
  9. 9. The Comments continued <ul><li>Excerpts from comments </li></ul><ul><ul><li>If the KM community does not come to grips with formalizing the evolution track / training track, the concept of KM will be &quot;hijacked&quot; and morphed into numerous concepts all of which will call themselves KM. </li></ul></ul><ul><ul><li>… the ideal approach marries education with practice-some formal training in the principles and practices…followed by &quot;doing&quot; facilitated by coaching from a KM mentor who understands the context for the work. </li></ul></ul><ul><ul><li>… the interesting thing about practitioners of KM is that they come to it from different disciplines …whilst having a mentor is a great way to learn and practice KM, reviewing ones personal journey, and listening to/working with a range of mentors are going to be even more powerful. </li></ul></ul><ul><ul><li>… fascinating that more experienced people recommend to go for higher education, compared to younger generation who believe they will obtain practical knowledge about Km through self-study. that is a huge gap. I suggest starting with good mentorship would give you the most benefits, from where one can go deeper in the subject… </li></ul></ul>
  10. 10. Analysis <ul><li>81% of respondents favored a mentor, self-study, learn as you go approach to KM education over other methods </li></ul><ul><li>Formal KM classes in the study of KM theory was recognized by many as valuable to professional growth </li></ul><ul><li>KM certification programs rated lowest, however some were interested in knowing what they teach and to what extent the value of a certification impacts ones career </li></ul><ul><li>Most were of the opinion that a blended approach to KM education and application was best </li></ul>
  11. 11. About Art Schlussel <ul><li>Art has been practicing the discipline of KM for over 10 years (many more if you count the years before he even knew what KM was) and has received the Certified Knowledge Manager (CKM) designation from both </li></ul><ul><ul><li>KM Institute </li></ul></ul><ul><ul><li>KM Pro </li></ul></ul><ul><li>He co-developed and taught a masters level knowledge management elective course at the U.S. Army War College in the 2009 academic year </li></ul><ul><li>He has experience as a Chief Knowledge Officer, KM Consultant, and KM Program Manager, and has been published in Inside Knowledge magazine </li></ul><ul><li>Art’s LinkedIn profile can be found at </li></ul>