Pilot Interim Results

Ujjivan-‐Artoo Pilot Interim Results | Jan, 2011 Based on results collected in Dec, 2010

Artoo wishes to catalyze development through inclusive technology and empowering communica6on. We want to do everything we can to bring the digital revolu6on to those at the bo:om of the pyramid. 2

artoo slate !"#$%&!""#$%&()* +%&#&,#-.*/(,012.*3(12*-4-%5-* !"#$%&#!"#$%&#! !"#$%&(!"#$%&()()*+,%-./0#1!23*(%4$#1!56+7(&4$#!! *$+,-./)0(%12&3./))4%.2)5(6#7$%&() 3

Device Home Screen. Product has been designed especially keeping in mind the field agents education and technology exposure.We believe Artoo Slate has the poten6al to help MFIs become more produc6ve in helping their customers rise out of poverty. 4

malegam report• ... efficiency at the field level will result in be:er service to borrowers and greater protec6on from abuse, efficiency in the back office can result in a greater saving in costs ...• Informa6on Technology is a powerful tool in building opera6ng systems ... needs to be fully exploited. • ... MFIs review their back office opera6ons and make the necessary investments in Informa6on Technology and systems to achieve be:er control, simplify procedures and reduce costs. 5

pilot• Funded by Ujjivan & Lok Capital FoundaGon• Declared Live on Dec 1st, 2010 HAL Branch (0107), Ujjivan 6

Pilot Fast AdoptersArun Shankar Senior Field AgentsRathna Pushpa 7

acceptance criterion Usability Turn Around Time Pilot Earlier ProcessTime taken to receive completely accurate Time from Customer Signature to the start data from data entry in the ﬁeld to the of the next stage (Sanc6oning). This will 6me received in digital format for include 6me spent in CCR/Branch Manager background processing. QC, courier, data entry, help desk clariﬁca6on, control desk QC, and if any back and forth for correc6on of the applica6on. <= 1 hour 3+ days 8

Collections• CollecGons Module Features – Auto populated & excepGon based entry – Reason for Default – Who paid: Group / Customer – Ability to Pre-‐close, SD-‐Adjustment, Loan Outstanding – SMS Receipts to Customers – Cash CollecGon & Aendance Report – Defaulter Report every 3 hours (through email) 10

Collections Module collections• CollecGons Week (10-‐16 Dec) – INR 55.8+ Lakh Collected – 6,400+ TransacGons – CBS can be updated <= 1 hr (earlier 3-‐5 days lag) – Close of business on the same day 0(11%./(,- (!" )!!!" 0"#"1+/2%0(11%./(,-34+56-7 !"#$%&()*&+,-+./(,- !" (!!!" !!!" &!" &!!!" %!" %!!!" $!" $!!!" #!" #!!!" Holiday !" !" #!*+,-" ##*+,-" #$*+,-" #%*+,-" #&*+,-" #*+,-" #(*+,-" ./012"34/560"7/22,-0,8" 954:,;"/<".;16=1->/6=" 11

Collections ModuleGroup totals are provided first. Makes process efficient as Group Leaders can be ready with their amounts 12

Collections ModuleCustomer totals are provided and further individual loans, Preclosure, SD Adjustment & Loan Outstanding details. 13

Collections Module collections %#$ "#$ !&#$ )$%$*+,-$./012$!!345$ 6%$*+,-$./012$35$ !"#$ !"#$ "(#$ (6$*+,-$./012$(35$ 76($*+,-$./012$7385$ !#$ !67$*+,-$./012$!3%5$ &6!$*+,-$./012$&35$ Data based on 170 CentersCenter Meeting Time• 83% of the centers took less than 5 mins• 41% of the centers took around 24 secondsThe above chart measures the time taken to update the records for an entire Center (approx. 25Customers x 2 loans). In the earlier process, field agents would come back to the branch andspend more than 1 hour to update the demand sheet. 14

Collections Module Collections ./012"-3#%,345&%67(-"&% !*# !()# !)"# !)# !!(# !"#$%&()*(+,- !# &# %# $%# $# *# !"# )# &# !# "# Holiday # !+,-.# !!+,-.# !)+,-.# !(+,-.# !*+,-.# !"+,-.# !$+,-.# /,#0123456-75# 89-.:;439-#• Accurate Information for time sensitive data• No resources-intensive reconciliation process requiredProvides to-date accurate Preclosure and Security Deposit (SD) Balances (earlier they had torequest the Help Desk over phone - error prone process).Thus there is no reconciliation process required to return/collect excess/less amounts from thecustomer. The reconciliation process is resource intensive and the customers are not interested 15in coming to the branch office to collect marginal amounts.

Collections Module Collections -%)."/,%&+ )" #" #" !"#$%&()*"+,(#%&+ (" " &" !" !" !" $" $" $" $" %" Holiday $%*+,-" $$*+,-" $!*+,-" $&*+,-" $*+,-" $(*+,-" $#*+,-" Realtime actionable statistics (earlier it would take 10-12 days*)Defaulter Statistics (from the automated Defaulter Report):• One in every two defaulters had two loans with Ujjivan• 80% of the cases the Group paid either full or partial amount; 68.8% recovery on the field• Top reasons for defaulting:Not Present at Center Meeting, Medical Emergency & Not Received Payment/Salary 16*Post updating CBS (3-5 days lag) after the collections, over due reports are generated.

Collections Module Defaulter Report– Customer Details: ID, Name, Mobile Number (if any)– Field Agents Details: Name, Mobile Number– Reasons for Default & Group/Customer– Severity Indicator (Amount Collected / Expected)– Customizable: Pivot, Charts, Macros and more 17

Customer profiles• Customer Profile Module Features – Update exisGng customer (nearly 80% of fields auto populated) – Branch Manager House Visit & GRT Approval workflows (self-‐sufficient workflows) – Captures customer’s idenGficaGon documents – Captures customer’s signature – Errors captured during House Visits & GRT 18

Customer Profile ModuleCustomer Profile. The interface is intuitive and increases productivity of the field agent 19

Customer Profile Module Customer proﬁles– 56 Customer Proﬁles were created– 18-‐20 mins for complete process* *"+,(#%&-&(./%+ #" #$" !"#$%&()*"+,(#%&+ #&" $" $$" !" !" $&" %" " #" &" #$ " ## " #, " #% " # " #- " #. " #/ " #! " ,& " ,$ " " *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ () () () () () () () () () () () () #&* Note that the time mentioned also includes the time taken to scan document, customer 20 photos and get details from the customer apart from entering them into the device

Customer Profile Module customer proﬁles &$()*+,%-,)./+$%01+2+3(4% $,#,% ,#!% !#&% !#$% !#,% !"#$% !)#,% ()#*% 122345/3%678/% !"#$% !&#% !"#+% 97/:;%1</=>%678/% !)#% !#,% ,#,% (! 0% (( 0% ($ 0% ( 0% () 0% (* 0% (& 0% (" 0% (+ 0% $, 0% $! 0% % /0 / / / / / / / / / / / -. -. -. -. -. -. -. -. -. -. -. -. (, Unexpectedly, Rathna (Junior Field Agents-Slow Adopter) has taken the least time (taking 10mins in onecase) and posted the highest number of CPs - implying with more practice the average times will come down. 21

Customer Profile Module customer proﬁles Start to End )+#,-./#01234%%5#,-./6# $7)#,-./#01234$5$#,-./6# ("# %&"# 7$#,-./#012345(#,-./6# !%"# )*"# $"# %7#,-./#01234%5)#,-./6# !"# 89//#:;-<#%#,-.#01234=5*# ,-./6# Data based on 58 Profiles 71% of Customer Profiles were created and approved within 2 daysSTE (Start to End): Time taken from start of profile by the Field Agent to the time it has been approved byBranch Manager.STE can be as low as a few hours. In some cases GRTs have gotten postponed leading to higher STE times.With better scheduling by the branch, we can substantially lower the time taken to acquire a customer. 22

Loan application• Loan ApplicaGon Module Features – Add/remove customers from the LA even at GRT stage – Branch Manager House Visit Approval workﬂow – AutomaGcally update interest rate based on loan product, loan amount, and tenor – AutomaGcally calculate EMI/EWI – Errors captured during Branch Manager Visit 23

Loan Application Module loan applications– 8 Group Loan ApplicaGons (with 5 customers each)– 2 mins for the complete process *(+,.//012+3(, #&" #" #" !"#$%&()*(+,- !&" !" !" !" $&" $" $" %&" %" !$ " !! " !# " !, " ! " !- " !. " !/ " !0 " #% " #$ " " *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ () () () () () () () () () () () () !% 24

Loan Application Module Loan Application &(#%)**+",(-#% ("%$ !"$ %"!$ !"%$ %"%$ %"%$!"#$% #"$ %"%$ 122345+3$678+$ !"&$ #"%$ !"#$ !"%$ 97+:;$1<+=>$678+$ #"&$ %"$ %"%$ !%)*+,$ !#)*+,$ !!)*+,$ !()*+,$ !&)*+,$ !)*+,$ !-)*+,$ !.)*+,$ !/)*+,$ !0)*+,$ (%)*+,$ (#)*+,$ Customer Acquisition: It takes 2 mins to create a Loan Application 25

Loan Application Module loan application ")$*+,-$./012$3$*+,-4$ %%#$ 567$8$"$*+,$./012$"&$974$ &#$ :$8$5$97$ #$ !"#$ (&#$ "&#$ !$8$:$97$ %$8$!$97$./012$%$974$ !"#$ "$8$%$97$./012$";<$974$ =>?6>@$"$97$./012$&;"5$974$ Data based on 32 LA Within 1 Hour: 31% of Loan Applications were created and approved Within 1 Day: 70% of Loan Applications were created and approvedSTE (Start to End): Time taken from start of profile by the Field Agent to the time it has been approved byBranch Manager.STE can be as low as a few hours. In some cases GRTs have gotten postponed leading to higher STE times.With better scheduling by the branch, we can substantially lower the time taken to acquire a customer. 26

Social performance• Exis6ng Loans (62 Customers): – Income INR 1,169 – Family Size 0 – Per Capita Income INR 285 42% 55% 45% 58% 58% Income Increased (INR 2,669) 45% Per Capita Income Increased (INR 525.5) Note: These are monthly ﬁgures. Artoo Slate is able to provide useful indicators on a realGme basis. 27

Social performance • Repeat Loans (58 Customers): 47% 53% 53% decreased or maintained their outside borrowing (number of loans) • Borrowing INR 5661 • One in every two people have cancelled one loan Note: Artoo Slate is able to provide useful indicators on a realGme basis. 28

service quality • Errors pointed out by Branch Manager during House Visit or the GRT person • Can measure performance of ﬁeld agents and recommend refresher-‐training, if required %&&"&# *(+#,)-.)/""-",) $" )" (" #" " !" !"#$%#&() &"!"#"$#%&&"&# &" %" $" %" #" $" !" #" *+,"-./0" 7.0689:" =46>?3+" C332+>>" =46>?3+" *+,"-./0" 12.3456" ;05.<+" @.22.,?0A"B" @.22.,?0A"B" F:59+" !" C<.406" D.425+".E" ()*+(," -,.+/," *+,/0,-" -./0" 29

New branch transactions• Branch can post its transacGons – Disbursements – Bank related (deposit / withdrawal) – Admin Pey Cash – OperaGons Pey Cash – Tallied with Main Cash and seled – Beer cash management, audit – End of day selement 30

success stories New• Capture real success stories from the ﬁeld – Capture Gme bound videos from the ﬁeld – Publish these videos onto corporate home page – Engage with end customers • Videos are rendered at on Non-‐Collec6ons center mee6ngs – Real Social Performance ReporGng – Engagement with all stakeholders 31

appendix 32

... and more• 100% Reliability of data. – Field agents can perform their day-‐to-‐day operaGons using Artoo Slate without the intervenGon of anything else (like trackers, excel etc)• Self suﬃcient Workﬂows: – Does not require coordinaGon with other tools or teams (like Help Desk) -‐-‐ eg. preclosure• Artoo Slate can be used to train on new products, processes, etc 33

artoo slate 34

Core Banking System Designed to be compatible with a In real-time query the CBS to wide variety of Android Devices provide time sensitive information (phones & tablets) like Preclosure Amount One click synchronize with central server for all activities Uses AES (adopted by US Government) to Setup standard tactical reporting to encrypt data sent over the network send customized reports through email. Supports all excel features like pivots, macros, etc. Gesture enabled!Leverage the touch screen by making Get software updates in the field on the flygestures like a Tick or a Cross sign to without loss in productivity. Enterprises can make mass approvals or deletions virtually change processes over night. 35

Contact: Sameer Segal, Founder & CEO Artoo IT Solutions Pvt Ltd sameer@artoo.in +91-98866-89754 Thank you www.artoo.in Winner, Winner, TiE’s KBE Compe33on, 2010 Surathkal Innova3on Challenge, 2010 ConﬁdenGal

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Pilot Interim Results

by Artoo IT Solutions Pvt Ltd on Feb 01, 2011

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