ODR Resource Database

ODR Resource DatabaseEditorCONLEY TYLER, Melissa H. m.conleytyler@unimelb.edu.auInternational Conflict Resolution Centre, University of Melbourne, AustraliaEditorProject TeamBOULLE, Dr. Laurence J. lboulle@staff.bond.edu.auProfessor of Law, Bond University, Gold Coast, AustraliaAcademic SupervisorDOUZENIS, Demitrios I. the_douz@hotmail.comCanada• Master of Jurisprudence student (Alternative Dispute Resolution), Bond University, Gold Coast, Australia• Master of Arts, (Diplomatic Studies) The Diplomatic Academy of London – University of Westminster, London, United Kingdom• Bachelor of Arts (Hons) (Political Studies, Sociology, International Studies), Bishop’s University, Lennoxville, Canada.GOLDBERG, Steven Robert srgoldberg@wisc.eduUnited States• Juris Doctor student, University of Wisconsin (Madison) School of Law, Wisconsin, United States o Study abroad, Bond University, Gold Coast, Australia• Bachelor of Arts (Economics), University of Pennsylvania, Philadelphia, United StatesMOHAMED ARIFF, Mohamed Azninanen1978@hotmail.comMalaysia• Master of Laws student (Information Technology, Intellectual Property and E-Commerce), Bond University, Gold Coast, Australia.• Advocate & Solicitor High Court of Malaysia• LL.B (Hons) MARA University of Technology, MalaysiaPECNARD, Camille camillepecnard@hotmail.comFrance• Master of Laws student (Information Technology, Intellectual Property and E-Commerce), Bond University, Gold Coast, Australia.• Degree in Law, Université Panthéon-Assas, Paris, France.STENMAN, ElisabethNorway• Master of Laws student, Bond University, Gold Coast, Australia.• Degree in Law, University of Oslo, Norway.TRENZADO, Jessica j_trenza@yahoo.comUnited States• Master of Jurisprudence student (Alternative Dispute Resolution), Bond University, Gold Coast, Australia• Master of Arts, (Diplomatic Studies) The Diplomatic Academy of London – University of Westminster, London, United Kingdom 1

• Bachelor of Arts (French, European Studies), Duke University, North Carolina, United StatesDisclaimer• The websites included are active and accurate as of 19 February 2004.• This Resource Database is not guaranteed to include all the works/information/resources on Online Dispute Resolution; it should be used as only a ‘starting point.’ The postgraduate students, advisers and Universities involved are not responsible for any content that is deemed to be missing, misrepresented, or inaccurate. Furthermore, no responsibility is held for the content of the websites themselves.• Please feel free to use this Database, provided that attribution is made to the compilers. Topics CoveredExperience of ODR: • Current State of ODR • History of ODR • Country Experiences • Case Studies • Reports • Future of ODRIssues in ODR: • Legal and Regulatory Issues • Technological Issues • Language, Communication and Culture • Digital DivideApplications of ODR: • Business • E-Commerce • Consumer Protection/Confidence • Domain Name Dispute (ICANN/UDRP) • Courts • Public Disputes • EnvironmentODR Techniques: • Electronic Negotiation/Negotiation Support • Online Mediation • Online Arbitration • Artificial IntelligenceODR Practice: • ODR Practitioners • ODR skills training • Practitioner standards • User SurveysGeneral Information and Links 2

EXPERIENCE OF ODRCurrent State of ODRConley Tyler, Melissa and D. Bretherton. ‘Seventy-six and counting: an analysis of ODR Sites.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Tyler.pdfConley Tyler, Melissa and D. Bretherton. ‘Online Alternative Dispute Resolution: Discussion Paper’. Department of Justice Victoria (2003) http://www.psych.unimelb.edu.au/icrc/discussion.pdfConley Tyler, Melissa and Bretherton, Di, Research into Online Alternative Dispute Resolution: Exploration Report. Prepared for the Department of Justice, Victoria. International Conflict Resolution Centre, University of Melbourne (2003) http://www.psych.unimelb.edu.au/icrc/exploration.pdf or http://www.justice.vic.gov.au/CA256902000FE154/Lookup/Online_ADR/ $file/Reseach_ADR_Exploration_Report_03.pdfCyberweek. ‘Current State of ODR.’ Discussion Conference. (24-28 February 2003) http://www.ombuds.org/cyberweek2003/discussions.htmlCyberweek. ‘ODR/XML.’ Discussion Conference. (24-28 February 2003) http://www.ombuds.org/cyberweek2003/discussions.htmlCyberweek. ‘ODR in Government.’ Discussion Conference. (24-28 February 2003) http://www.ombuds.org/cyberweek2003/discussions.htmlKatsh, Ethan and Janet Rifkin. Online Dispute Resolution: Resolving Conflicts in Cyberspace. Jossey-Bass. (2001)Kaufmann-Kohler, G. ‘La Resolución de los Litigios en Línea – Perspectivas y Retos del Contencioso Internacional Contemporáneo.’ 3-4 Latin American Journal for Mediation and Arbitration 11. (2003) http://www.fldm.edu.mx/jgraham/RLMA/download/rlma2003-4.pdfPonte, M. Lucile and Thomas D. Cavenagh. Cyberjustice: Online Dispute Resolution. Prentice Hall. (March 2004)Rule, Colin. Online Dispute Resolution for Business: B2B, Ecommerce, Consumer, Employment, Insurance, and Other Commercial Conflicts. Jossey-Bass. 1st Edition. (September 2002)Solovay, Norman, Cynthia Reed and Kate K. Fiduccia. The Internet and Dispute Resolution: Untangling the Web. Law Journal Seminars Press. Ringbound Edition. (January 2003)Sourdin, Tania. ‘ADR and Technology.’ In Alternative Dispute Resolution. Lawbook Co. (2002) 3

History of ODRADR Online Monthly, ‘ Editorial: The State of Online Dispute Resolution (ODR).’ ADR Online Monthly. (January, 2001) http://www.ombuds.org/center/aaron/adronline2001/01/january_op- ed.htmAlmaguer, Alejandro E. and Roland Baggott III. ‘Shaping New Legal Frontiers: Dispute Resolution for the Internet.’ 13 Ohio Hoit St. J. on Disp. Res. 711. (1998)Bargh, John A. ‘Beyond Simple Truths: The Human-Internet Interaction.’ Journal of Social Issues, Vol. 58, No. 1, 1. (2002)Benyekhlef, Karim, Pierre Trudel, and Vincent Gautrais. ‘Some Reflections on Conflict Management in Cyberspace.’ (2000) www.disputes.net/cyberweek2000/ohiostate/CyberjusENGLISH.htmBenyekhlef, Karim et al. ‘Some Reflection on Conflicts Management in Cyberspace.’ (1999) http://www.disputes.net/cyberweek2000/ohiostate/CyberjusENGLISH.htmBharuka, Devashish and William Fisher. ‘Dispute Resolution in Cyberspace.’ (2001) http://cyber.law.harvard.edu/ilaw/JurisdictionBick, Jonathan. ‘Using the Internet to Resolve Disputes.’ The Legal Intelligencer. (October 20, 2003) Litigation,Vol. 229, No. 78; Pg. 7.Bretherton, Di and Conley Tyler, Melissa, “Discussion Paper: Online Dispute Resolution,” VCAT Bulletin, Number 8, July 2003, 1-8. www.vcat.vic.gov.auBrin, David. ‘Disputation Arenas: Harnessing Conflict and Competitiveness for Society’s Benefit.’ (2000) http://www.disputes.net/cyberweek2000/ohiostate/BrinDisputePartOne.htmBonnet, V., K. Boudaoud, M. Gagnebin, J. Harms, and T. Schultz. ‘Online Dispute Resolution Systems as Web Services.’ Proceedings of Hewlett-Packard OpenView, University Association Workshop (2002) www.online-adr.org/publications.htmBordone, Robert. ‘Electronic Online Dispute Resolution: A Systems Approach—Potential, Problems, and a Proposal.’ Harvard Negotiation Law Review, 175. (1998) http://eon.law.harvard.edu/h2o/property/jurisdiction/bordoneedit.htmlCenter for Information Technology and Dispute Resolution, University of Massachusetts. Cyberweek 2000 Mediation Simulation Transcript. (February 2000) http://www.disputes.net/cyberweek2000/tuefeb15.htmCho, George. ‘E-DR:Will it Work and What are the Barriers?’ Paper presented to the 6th National Mediation Conference: Pathways Towards Dispute Management, Canberra. (18-20th September 2002)Christensen, Christopher. ‘Can Disputes be Resolved in Cyberspace?’ New York Law Journal. (May, 8, 2002) www.clicknsettle.com/nylaw.cfm 4

Clarke, Eugene. ‘Alternative Dispute Resolution and the World Wide Web: Sources, Opportunities, and Issues.’ 2 Com. Disp. Res. J. 186. (1996)Clark, Eugene. ‘Use the Web to Resolve Disputes Cheaply?’ The Canberra Times, 14. (March 19, 2001)Cona, Frank A. ‘Application of Online Systems in Alternative Dispute Resolution.’ 45 Buff. L. Rev. 975. (1997)Conley Tyler, Melissa and Bretherton, Di, “Online ADR,” (2003) 7 Vindobona Journal of International Commercial Law and Arbitration 199-212Crowley, William J. ‘Implementing ODR and Ecommerce Dispute Protocol: One ODR Provider’s Perspective.’ http://www.law.washington.edu/aba-eadr/documentation/docs/settleol_present.pptDeStephen, Dan and J. Helie. ‘Online Dispute Resolution: Implications for the ADR Profession.’ Mediate.com. (2000) http://www.mediate.com/articles/helie1.cfmDiaz, Luis Miguel. ‘Mediation Year 2051?’ Dispute Resolution Journal, Vol. 56, Issue 1, 24. (Feb-Apr, 2001)Dinant, J-M. ‘Les Traitements Invisibles sur Internet (Invisible Dealings on the Internet).’ Cahiers du CRID, n°16, Bruylant, pp. 271-294. (1999) http://www.droit.fundp.ac.be/crid/eclip/luxembourg.htmlDonahey, M. Scott. ‘Dispute Resolution in Cyberspace.’ 15 J. Int’l. Arb., 127. (1998)Ford, John. ‘Integrating the Internet Into Conflict Management Systems.’ (2003) http://www.mediate.com/articles/ford10.cfmFriedman, George H. ‘Internet & Alternative Dispute Resolution: A Match Made in Cyberspace.’ Multimedia Strategist, at 6. (July 1996)Gellman, Robert. ‘A Brief History of the Virtual Magistrate Project: The Early Months.’ (1996) http://www.umass.edu/dispute/ncair/gellman.htmGlobal Business Dialogue (GBD). Working Group Report on ADR. http://www.gbde.orgGrigg, Durham. ‘Virtual Disputes: Current Development In On-Line ADR.’ Artlines, Vol. 3, 2. (June 3, 1998)Grossman, Wendy. ‘Net.Wars.’ NYU Press. (1997) http://www.nyupress.org/netwars/intro/intro.htmlHermosilla, Andres, Anita Ramasastry, and Rebecca Bliquez. The Center for Law, Commerce & Technology at the University of Washington School of Law. ‘Online Alternative Dispute Resolution: An Issues Primer.’ (2001) http://www.law.washington.edu/lct/resources/files/95_adr_online.docJohnson, David R. ‘Dispute Resolution in Cyberspace.’ (1994) www.eff.org/Legal/Arbitration/online_dispute_resolution_johnson.articleKatsh, Ethan. ‘Online Dispute Resolution: Building Institutions in Cyberspace.’ 28 University of Connecticut Law Review 953-980. (1996) http://www.umass.edu/legal/articles/uconn.htmlKatsh, Ethan. ‘The New Frontier: Online ADR Becoming a Global Priority.’ Dispute Resolution Magazine, p.6. (2000) http://www.umass.edu/cyber/katsh0300.PDFKatsh, Ethan. ‘The Online Ombuds Office: Adapting Dispute Resolution to Cyberspace.’ Department of Legal Studies, University of Massachusetts. (1996) http://www.umass.edu/dispute/ncair/katsh.htm 5

Khouzman, Remy. ‘Establishing Trust in Cyberspace—Online Dispute Resolution.’ The Metropolitan Corporate Counsel, at 42. (May 2001)Krause, William. ‘Article: Do You Want to Step Outside? An overview of online alternative dispute resolution.’ The John Marshall Journal of Computer & Information Law, Vol. 19, 457. (Spring, 2001)Landry, Elaine M. ‘Scrolling Around the New Organization: The Potential for Conflict in the On-Line Environment.’ Negotiation Journal, 133. (April 2000)Limbury, Alan L. ‘How to Resolve Disputes Online.’ Law Society Journal, Vol. 60. (October, 2002)Mingail, Sandra. ‘Settling in Cyberspace: Alternative Dispute Resolution Goes Virtual.’ (2003) http://www.canadalawbook.ca/headlines/headline49_arc.htmlMunn, Kathryn. ‘Tailored Tool or Techno-Toy?: Dispute Resolution in the Online World.’ Common Ground Conflict Resolution News. (2002) http://www.munncrs.com/COMMON_GROUND/fall2002.htmlPerritt Jr., Henry H. ‘Dispute Resolution in Cyberspace: Demand for New Forms of ODR.’ (2000) http://www.disputes.net/cyberweek2000/ohiostate/perritt1.htmPerritt Jr., Henry H. ‘Dispute Resolution in Electronic Network Communities.’38 Vill L. Rev. 349. (1993)Rifkin, Janet. ‘Online Dispute Resolution: Theory and Practice of the Fourth Party.’ Conflict Resolution Quarterly, vol. 19, no.1. (Fall 2001)Ross, Graham. ‘Online Dispute Resolution - Why Settle for Less?’ Internet Newsletter for Lawyers by Delia Venables. (May/June 2001) www.venables.co.uk/n0105odr.htmSchWeber, Claudine. ‘Your Telephone May be a Party Line: Mediation by Telephone.’ Mediation Quarterly 7(2): 191-95. (Winter 1989)SchWeber, Claudine. ‘The Use of Technology in Conflict Resolution.’ (1994) http://www.batnet.com/oikoumene/arbtadr.htmlSchultz, Thomas. ‘The Architecture of ODR Systems as Their Best Promoter.’ World Arbitration Newsletter, Number 2. (June 2002) www.e-global.es/arbitrationSchultz, Thomas, Gabrielle Kaufmann-Kohler, Dirk Langer, and Vincent Bonnet. ‘Online Dispute Resolution: State of the Art, Issues, and Perspectives.’ Report of the E-Com Research Project of the University of Geneva, p.78. Geneva. (2001) http://www.online-adr.org/reports/TheBlueBook-2001.pdfShell, Richard. ‘Computer-Assisted Negotiation and Mediation: Where We Are and Where We Are Going.’11 Negotiation J. 117. (April 1995)Slate, William K. II. ‘Online Dispute Resolution: Click Here to Settle Your Dispute.’56 Jan. Disp. R. J. 8. (2002)Smith, Marc, and Peter Kollock, eds. Communities in Cyberspace. London: Routledge. (1999)Teitz, Louise Ellen. ‘Providing Legal Services for the Middle Class in Cyberspace: The Promise and the Challenge of Online Dispute Resolution.’ Fordham Law Review. (December 2001)Thiessen, E.M. & J.P. McMahon. ‘Beyond Win-Win in Cyberspace.’ 15 Ohio S. J. on Dispute Resoution, 643 (2000) http://www.jpmcmahon.com/beyond_win.htm 6

Tidwell, Alan C. ‘Handling Disputes in Cyberspace.’ Australian Dispute Resolution Journal, Vol. 7, No. 3, 245. (1996)Tillett, L. Scott. ‘New Channel To Resolve Disputes.’ Internet Week. (August 14, 2000)Turner, Rachel I. ‘Alternative Dispute Resolution In Cyberspace: There Is More On The Line, Than Just Getting "Online".’ ILSA Journal of International & Comparative Law, Vol. 7, 133. (Fall, 2000)Van den Heuvel, E. ‘Online Dispute Resolution as a Solution to Cross-Border E- Disputes: An Introduction to ODR.’ (August 2000) http://www.oecd.org/dataoecd/63/57/1878940.pdfVictorio, Richard Michael. ‘Internet Dispute Resolution (iDR): Bringing ADR into the 21st Century.’ Pepperdine Dispute Resolution Law Journal, Vol. 1, 279. (2001)Wade, John. ‘Current Trends and Models in Dispute Resolution: Part 1.’ Australian Dispute Resolution Journal, Vol. 9, No. 1, 59. (1998)Ware, Stephen J. and Sarah R. Cole, Eds. ‘ADR in Cyberspace 2000 and Beyond.’ Symposium, Ohio State University Law School, November 11, 1999. Ohio State Journal on Dispute Resolution 15(3) 589-793. (2000)Wiener, Alan. ‘Opportunities and Initiatives in Online Dispute Resolution.’ SPIDR News, Volume 24, No.3. (Summer 2000)Wilkins, Francis. ‘Online ADR: Getting to Yes Via the Internet.’ Lawyers Weekly. (October, 12, 2002)Wilson, Kathleen. ‘Dot Com Settlements.’ Plaintiff, Vol. 40, 33. (August, 2000)Wolfe, Jeffrey Scott. ‘Symposium: Alternative Dispute Resolution In The Twenty-First Century: Across The Ripple Of Time: The Future Of Alternative (Or, Is It "Appropriate?") Dispute Resolution.’ Tulsa Law Journal, Vol. 36, 785. ( Summer, 2000)Yeend, Nancy N. ‘Electronic Alternative Dispute Resolution System Design.’ 11Mediation Q. 193. (1993)Country ExperiencesConley Tyler, Melissa. ‘ODR: The Australian Experience.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/tyler1.pdfHashem S. and M. M. Ismail. ‘The Evolution of Internet Services in Egypt: Towards Empowering Electronic Commerce.’ in Timmers, P., B. Stanford-Smith and Paul T. Kidd (eds.). Electronic Commerce: Opening Up New Opportunities for Business. Macclesfield: Cheshire Henbury. (1998) http://europa.eu.int/ISPO/ecommerce/books/newopportunities/hashem.pdfHong, Xue. ‘Online Dispute Resolution in China: Present Practices & Future Development.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. 7

Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/hong.pdfIsmail, Magda M. and M.A. El-Nawawy. ‘Overcoming Deterrents and Impediments to Electronic Commerce in Light of Globalization: The Case of Egypt.’ Proceedings of the INET Conference. California. (June 1999) http://www.isoc.org/inet99/proceedings/1g/1g_3.htmLallana, Emmanuel C. et al. ‘SMEs and E-commerce in Three Philippine Cities.’ Prepared for the Asia Foundation, Digital Philippines. (2002) http://www.asiafoundation.org/pdf/SMEsurvey_philippines.pdfMcKay, Margot and Bernadette, Murray. ‘Online ADR comes to Australia.’ The ADR Bulletin, Vol. 4, No. 8, 105. (2002)Parlade, Claro, ‘Challenges to ODR Implementation in a Developing Country.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/parlade.pdfPopat, Prathamesh. ‘ODR in India.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/popat.pdfCase StudiesAbernethy, Steve. ‘The SquareTrade Experience in Online and Offline Disputes.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Abernethy.pdfAbernethy, Steve. ‘Trusted Access to the Global Digital Economy/Square Trade International ODR Case Study.’ UNECE Forum on Online Dispute Resolution. Palais des Nations. (6-7 June 2000)Bidoli, Marina. ‘Settling Disputes Over The Internet.’ Financial Mail (April 2003)http://web.lexis- nexis.com/universe/document?Cherry Lisco, Cara. ‘Case Study in Online Mediation: Resolution Across Borders.’ http://www.ombuds.org/cyberweek2002/library/lisco_ecommerce_article.docChua, Lusan. ‘eBay: Managing Conflict in an Online Community.’ (Fall 2002) http://www.ombuds.org/cyberweek2003/chua.paper.htm [DRAFT]Center for Information Technology and Dispute Resolution. ‘Five eBay Mediation Transcripts.’ University of Massachusetts. (April, 1999) http://www.disputes.net/cyberweek2000/ebay/ebayintro.htmCruquenaire, Alexandre and Fabrice de Patroul. ‘Le Développement des Modes Alternatifs de Règlement des Litiges de Consommation: Quelques Réflexions Inspirées par l’Expérience ECODIR.’ Lex Electronica, vol. 7, n°2. (Spring, 2002) http://www.lex-electronica.org/articles/v7-2/cruquenaire-patoul.htm 8

Demoulin, Marie. ‘The Web Trader Schemes: Comparative Study and Analysis of the Codes of Practice.’ (2000) www.droit.fundp.ac.be/textes/webtrader.pdfFederal Mediation and Conciliation Service. ‘Access to Neutrals Initiative.’ (May 2003) http://www.mediate.com/articles/fmcs1.cfmGellman, Robert. ‘Online privacy dispute resolution: BBB Online.’ Privacy Law & Policy Reporter, Vol. 7, No. 7, 145. (November 2000)Goldsmith, Jack, and Lawrence Lessig. ‘Grounding the Virtual Magistrate,’ http://www.lessig.org/content/articles/works/magistrate.htmlPost, David. ‘Engineering a Virtual Magistrate System.’ Paper prepared for NCAIR Conference on Online Dispute Resolution, Washington, DC. (May, 1996) http://www.temple.edu/lawschool/dpost/Vmaj.htmlSali Rinaldo. ‘RisolviOnline della Camera Arbitrale di Milano: il modello e la procedura.’ in I Sistemi Alternativi di Risoluzione Online delle Controversie. A cura di Pierani M. e Ruggiero E., Giuffrè Editore. (2002)Sali, Rinaldo. ‘The Risolvionline Experience: An ODR Approach For Consumers And Companies.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/sali.pdfTillman, Vincent. ‘Eurochambres Process and Experience.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/tilman.pdfThiessen, Ernest and K. Fraser. ‘Mobile ODR and SmartSettle.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Thiessen.pdfReportsAustralian Law Reform Commission. ‘Technology - What it Means for Federal Dispute Resolution.’Australian Law Reform Commission. Issues Paper 23. (1998) http://www.austlii.edu.au/au/other/alrc/publications/issues/23/ALRCIP23.html‘Building Trust in the Online Environment: Business-to-Consumer Dispute Resolution.’ Papers and presentations from a Conference jointly organized by the Organization for Economic Cooperation and Development (OECD), Hague Conference on Private International Law (HCPIL), and International Chamber of Commerce (ICC). The Hague: Netherlands. (2000) http://www.oecd.org/dataoecd/1/35/1879741.pdfCommonwealth of Australia. ‘Dispute Resolution in Electronic Commerce.’ Discussion Paper. Consumer 9

Affairs Division, The Treasury. (October 2001) http://www.minfsr.treasury.gov.au/content/pressreleases/2001/082.aspConsumers International. ‘Disputes in Cyberspace Report.’ (2000) http://www.consumersinternational.org/document_store/Doc517.pdfConsumers International. ‘Disputes in Cyberspace 2001: Update of Online Dispute Resolution for Consumers in Cross-Border Disputes.’ Consumers International Office for Developed and Transition Economies. (2001) http://www.consumersinternational.org/Publications/ViewADocument_search.asp? langid=1&regid=135&ID=35CPR Business-To-Business E-Commerce Initiative. (2000) http://www.cpradr.org/ecommerce.htmEuropean Commission. ‘Out-of-Court Dispute Settlement Systems for E-Commerce.’ Report from the Workshop Held in Brussels. (21 March 2000) http://www.oecd.org/document/37/0,2340,en_2649_34267_1864997_119808_1_1_1,00.htmlEuropean Commission. Commission Working Document on the Creation of a European Extra-Judicial Network. <http://europa.eu.int/comm/consumers/redress/out_of_court/eej_net/acce_just06_en.pdf>European Commission. ‘Principles Applicable to the Bodies Responsible for Out-of-Court Settlement of Consumer Disputes.’ Recommendation. (98/257/CE) http://europa.eu.int/comm/consumers/redress/out_of_court/commu/index_en.htmFederal Trade Commission. ‘Consumer Protection in the Global Electronic Marketplace: Looking Ahead.’ Bureau of Consumer Protection, Federal Trade Commission. (September 2000) http://www.ftc.gov/opa/2000/09/globalecommfin.htmFederal Trade Commission. ‘Public Roundtable: Dispute Resolution for Online Business-to-Consumer Contracts.’ (2001) http://www.ftc.gov/bcp/altdisresolution/roundtable/index.htmFederal Trade Commission. ‘Alternative Dispute Resolution for Consumer Transactions in a Borderless Online Marketplace.’ Summary of June 2000 Public Workshop hosted by the U.S. Department of Commerce and the U.S. Federal Trade Commission. (2000) http://www.ftc.gov/bcp/altdisresolution/index.htm and http://www.ftc.gov/bcp/altdisresolution/2ndfedregnotice.htmFederal Trade Commission. ‘Summary of Public Workshop.’ Federal Trade Commission and Department of Commerce. (November 2000) http://www.ftc.gov/os/2000/11/Federal Trade Commission. Joint Workshop on Alternative Dispute Resolution for Online Consumer Transactions. (2000) http://www.ftc.gov/bcp/altdisresolution/index.htmGlobal Business Dialogue on Electronic Commerce. ‘Consumer Confidence: Alternative Dispute Resolution.’ (September 2001) http://www.export.gov/apececommerce/meeting/021303/013_GBDe_ %5B01%5DAbout_GBDe.pdfHague Conference on Private International Law. Report from September 1999, Geneva Roundtable on Electronic Commerce and Private International Law. (April 2000) 10

http://www.hcch.net/e/workprog/e-comm.htmlInternational Chamber of Commerce. ‘Out-Of-Court Settlement Of Disputes Concerning E-Commerce Consumer Transactions: An Inventory Of Current Approaches.’ (2000) http://www.oecd.org/dataoecd/ 0/17/1879114.docInternational Chamber of Commerce. ‘Business-to-Consumer and Consumer-to-Consumer Alternative Dispute Resolution (ADR) Inventory Project.’ Summary Report. (14 May 2002) http://www.iccwbo.org/home/ ADR/inventoryhome.aspNational Alternative Dispute Resolution Advisory Council (NADRAC). ‘Online ADR: Background Paper.’ (January 2001) http://www.nadrac.gov.au/www/disputeresolutionHome.nsf/0/954039C8FD1147B6CA256B4C0004A 6AB?OpenDocumentNational Alternative Dispute Resolution Advisory Council (NADRAC). NADRAC (2002a). Dispute Resolution and Information Technology: Principles of Good Practice (Draft). National Alternative Dispute Resolution Advisory Council, March 2002. http://www.nadrac.gov.au/adr/DisputeResolutionInformationTechnology.htmOECD. ‘Guidelines for Consumer Protection in the Context of Electronic Commerce.’(December 1999) http://www.oecd.org/document/51/0,2340,en_2649_34267_1824435_1_1_1_1,00.htmlTrans Atlantic Consumer Dialogue. ‘ADR in the Context of E-Commerce.’ (February 2000) http://www.tacd.org/cgi-bin/db.cgi?page=view&config=admin/docs.cfg&id=41Future of ODRChoi, Daewon. ‘Online Dispute Resolution: Issues and Future Directions.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/daewon.pdfConley Tyler, Melissa and Bretherton, Di, “In Good ODR? Will Online ADR become a trend?,” (2003) 6 (6) Internet Law Bulletin.Katsh Ethan. ‘Online Dispute Resolution: the Next Phase.’ Lex Electronica, vol.7, n. 2. (2002) http://www.lex-electronica.org/articles/v7-2/katsh.htmManevy, Isabelle. Article and bibliography. ‘Online Dispute Resolution: What Future?’ http://www.ombuds.org/cyberweek2002/manevy_odr01.pdfMireze, Philippe. ‘Where Is Everyone Going With Online Dispute Resolution (ODR).’ http://www.ombuds.org/cyberweek2002/library/ODR_MirezePhillipe.docRoss, Graham. ‘Challenges and Opportunities in Implementing ODR.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/ross.pdf 11

Schultz, Thomas. ‘An Essay on the Role of Government for ODR: Theoretical Considerations about the Future of ODR.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http:// www.odr.info/unece2003/pdf/Schultz.pdfISSUES IN ODRLegal and Regulatory IssuesAdam, Nabil R. et al. ‘The Development and Practice of Law in the Age of the Internet.’ The American University Law Review, vol. 46, 327. (1996)Almaguer, Alejandro E. and Baggott, Roland W. III. ‘Shaping New Legal Frontiers: Dispute Resolution for the Internet.’ Ohio State Journal on Dispute Resolution, Vol. 13, 711. (1998)Bordone, Robert C. ‘Electronic Online Dispute Resolution: A Systems Approach - Potential, Problems, and a Proposal.’ Harvard Negotiation Law Review, Vol. 3, 175. (Spring 1998)Commissione Europea, Raccomandazione della Commissione Europea del 04/04/01 riguardante i principi applicabili agli organi extragiudiziali che partecipano alla risoluzione consensuale delle controversie in materia di consumo. (2001/310/CE) http://europa.eu.int/comm/consumers/redress/out_of_court/adr/index_en.htmCona, Frank A. ‘Cyberlaw: Application Of Online Systems In Alternative Dispute Resolution.’ Buffalo Law Review, Vol. 45, 975. (1997)Gibbons, J. ‘Private Law, Public Justice: Another Look at Privacy, Arbitration and Global E-commerce.’ 15 Ohio State Journal on Dispute Resolution, 769-793. (2000)Gibbons, Llewellyn J. ‘Rusticum Judicum? Private “Courts” Enforcing Private Law and Public Rights: Regulating Virtual Arbitration in Cyberspace.’ 24 Ohio Northern University Law Review p.772. (1998) http://law.utoledo.edu/faculty/LJG-OhioNorthernLRev.htmHang, Lan Q. ‘Comments: Online Dispute Resolution Systems: The Future Of Cyberspace Law.’ Santa Clara Law Review, Vol. 41, 837. (2001)Hörnle, Julia. ‘Disputes Solved in Cyberspace and the Rule of Law.’ (2001) http://elj.warwick.ac.uk/jilt/01-2/hornle.htmlHörnle, Julia. ‘Online Dispute Resolution: More than the Emperors New Clothes.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Hornle.pdfKatsh, Ethan. ‘The Electronic Media and the Transformation Of Law.’ Oxford University Press. (1989)Katyal, Neal Kumar. ‘Criminal Law In Cyberspace.’149 U. Pa. L. Rev. 1003, 1044, Id., n. 114. (2001) 12

Kaufmann-Kohler, G. ‘La Resolución de los Litigios en Línea – Perspectivas y Retos del Contencioso Internacional Contemporáneo.’ 3-4 Latin American Journal for Mediation and Arbitration 11. (2003) http://www.fldm.edu.mx/jgraham/RLMA/download/rlma2003-4.pdfLeenes, R. ‘Burden of Proof in Legal Dialogue Systems.’ Proceedings of the Bileta 99 Conference: CyberLaw ‘99, York. (1999) http://www.bileta.ac.uk/99papers/leenes.htmlJohnson, David R., and David G. Post. ‘Law and Borders—The Rise of Law in Cyberspace.’ (1996) http://www.cli.org/X0025_LBFIN.htmlLawrence Street, F. and Mark P. Grant. Law of the Internet Section 4.02(5)(e), Page 4-18, LexisNexis Filed through Release No. 2, February 2002); 15.U.S.C. 1114(2)(D)(ii). (2002)Mnookin, Jennifer L. ‘Virtual(ly) Law: The Emergence of Law in LambdaMOO.’ 2 J. of Computer Mediated Comm. (1996) http://www.ascusc.org/jcmc/vol2/issue1/lambda.htmlMoreno, Carlos. ‘Brief Overview of Selective Legal and Regulatory Issues in Electronic Commerce.’ http://unpan1.un.org/intradoc/groups/public/documents/un/unpan001099.pdfOwenga Odinga and Emile Lambert. ‘Vers l’Emergence d’Une Justice On-Line.’ Lex Electronica, vol. 7, n°2. (printemps 2002) http://www.lex-electronica.org/articles/v7-2/owenga.htmPerritt Jr., Henry H. ‘Towards a Hybrid Regulatory Scheme for the Internet.’ U Chi Legal F 215. (2001)Perritt Jr., Henry H. ‘Dispute Resolution in Cyberspace: Demand for New Forms of ADR’, Ohio State Journal on Dispute Resolution, Vol. 15, 675. (2000)Rabinovich-Einy, Orna, ‘Going Public: Diminishing Privacy In Dispute Resolution In The Internet Age.’ Virginia Journal of Law & Technology. (Summer 2002) http://www.vjolt.net/vol7/issue2/v7i2_a04- Rabinovitch-Einy.pdfRegan, Francis. ‘Dilemmas of Dispute Resolution Policy.’ Australian Dispute Resolution Journal. Vol. 8, No. 1, 5. (1997)Teitz, L. E.‘Providing Legal Services for the Middle Class in Cyberspace: The Promise and the Challenge of Online Dispute Resolution.’ (December, 2001) Fordham Law Review. The Internet Newsletter: Legal & Business Aspects, Net News at 8. (Nov. 1999)Hermosilla, Andres, Anita Ramasastry, and Rebecca Bliquez. The Center for Law, Commerce & Technology at the University of Washington School of Law. ‘Online Alternative Dispute Resolution: An Issues Primer.’ (2001) http://www.law.washington.edu/lct/resources/files/95_adr_online.docThornburg, Elizabeth G. ‘Going Private: Technology, Due Process, and Internet Dispute Resolution.’ University of California Davis Law Review, Vol. 34, 151. (2000)Volokh, Eugene. ‘Technology and the Future of Law.’ 47 Stan. L. Rev. 1375. (1995)Technological Issues 13

Barker, Todd. ‘Information Technology and the Evolution of Multi-Party Dispute Resolution Processes.’ http://www.ombuds.org/cyberweek2002/library/Todd_Barker_Evolution.htmBonnet, Vincent et. al. (Centre Universitaire Informatique, University of Geneva) – Shultz T., G. Kaufmann- Kohler and D. Langer. ‘Electronic Communication Issues Related to Online Dispute Resolution Systems.’ Faculty of Law, University of Geneva. http://www2002.org/CDROM/alternate/676Coleman, David. ‘Groupware: Technology and Applications.’ New York: Prentice Hall. (1997)Katsh, Ethan and Alan Gaitenby. ‘Technology as the “Fourth Party”.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Intro.pdfOlson, G.M. et al. Computer Augmented Teamwork: Flexible Facilities for Electronic Meetings. New York: Van Nostrand Reinhold. (1993)Language, Communication and CultureAli, Adrienne and Clifford Chance. ‘Cross-Border B2C Disputes.’ The New Zealand Law Journal. (February 31, 2002)ADR Online Monthly. ‘Editorial: Cross Cultural Issues of ODR.’ ADR Online Monthly. (April, 2001) http://www.ombuds.org/center/aaron/adronline2001/04/april_op-ed.htmCondliffe, Peter. ‘Conflict Management Processes in the Cultural Soup.’ The ADR Bulletin, Vol. 2, No. 2, 13. (1999)Cumming, Joy. ‘Literacy Demands of Mediation: Issues of Fairness for Low Literacy Australians.’ The ADR Bulletin, Vol. 2, No. 10, 93. (2000)Dunlop, C. and R. Kling, (Ed.). ‘Computerization and Controversy: Value Conflicts and Social Choices.’ San Diego: Academic Press. (1991)Femenia, Nora. ‘ODR and the Global Management of Customers Complaints: How could ODR Techniques Be Responsive to Different Social and Cultural Environments?’ http://www.mediate.com/articles/femenia.cfmFriedman, Raymond A. and Steven C. Currall. ‘E-Mail Escalation: Dispute Exacerbating Elements of Electronic Communication.’ MIT Sloan Management Review,Vol. 44, No. 1, 14. (Fall 2002)Gibbons, Llewellyn Joseph, Robin M. Kennedy, and Jon Michael Gibbs. ‘Frontiers Of Law: The Internet And Cyberspace: Cyber-Mediation: Computer-Mediated Communications: Medium Massaging The Message.’ New Mexico Law Review, 32. (Winter, 2002)Goh, Bee Chen. ‘Culture: the Silent Negotiator.’ The ADR Bulletin, Vol. 2, No. 2, 19. (1999)Gordon, Robert. ‘The Electronic Personality and Digital Self.’ Dispute Resolution Journal. (Feb-Apr 2001)Harasim, Linda M. ‘Networlds: Networks as Social Space.’ In Harasim, Linda M. (Ed.) Global Networks: Computers and International Communication, MIT Press, 15. (1993) 14

Helie, John and John Ford. ‘Emerging Cultural Norms for Electronic Communication.’ The ADR Bulletin. Vol. 4, No. 2, 24. (2001)Herzog, Rolf, Global Society and Economics: Intercultural and Online Mediation as the Adequate Means of Resolving Conflicts.’ Paper delivered at 2nd Asia Pacific Mediation Forum, Singapore (2003). Available from the author, Europäisches Mediatoren- und Beraterinstitut EMB GmbH (European Mediators and Consultants Institute) office@emb-institut.deJordan, Tim. ‘The Virtual Individual.’ In Jordan, Tim, Cyberpower: The Culture and Politics of Cyberspace and the Internet. Routledge, 59. (1999)Motaal, Amr Z. A.‘E-Business & The Law (The Impact of Digital Governance on the Law – A Comparative and Arab Perspective).’ Paper delivered at the Middle East Law in the Internet Age Conference, Dubai. (2003)Rao, Sharanya. ‘The Culture Vacuum in Online Resolution.’ Paper delivered at 2nd Asia Pacific Mediation Forum, Singapore (2003). Available from the author sharanya_rao@yahoo.comRule, Colin. Online Dispute Resolution for Business: B2B, Ecommerce, Consumer, Employment, Insurance, and Other Commercial Conflicts. Jossey-Bass. 1st Edition. (September 2002)Sourdin, Tania. ‘Chapter 9: ADR and Technology.’ In Sourdin, Tania, Alternative Dispute Resolution, Lawbook Co, 161. (2002)Digital DivideKhalatbari, Arash. ‘Developing Countries and ODR: Some Observations on the Digital Divide, Haves and Have-Nots, and Building Infrastructure.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Khalatbari.pdfOrganisation for Economic Cooperation and Development (OECD). ‘Understanding the Digital Divide.’ (2001) http://www.oecd.org/document/51/0,2340,en_2649_201185_1814131_1_1_1_1,00.htmlPedrelli, Maurizio. ‘Developing Countries and the ICT Revolution.’ Working Document for the STOA Panel, European Parliament, p.9. (2001) http://www.europarl.eu.int/stoa/publi/pdf/00-14-01_en.pdfRabinovich-Einy, Orna. ‘The Ford-Firestones of the Future: Resolving Offline Disputes in an Online Society.’ http://www.ombuds.org/cyberweek2003/rabinovich_einy.htmWahab, Mohamed. ‘The Digital Divide, E-commerce and ODR: Constructing the Egyptian Information Society.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/wahab.pdfWahab, Mohamed. ‘Globalisation and ODR: Dynamics of Change in E-Commerce Dispute Settlement.’ ADRonline Monthly. (April 2003) http://www.ombuds.org/center/wahab.html 15

APPLICATIONS OF ODRBusinessBick, Jonathan. ‘The Impact of the Online Dispute Resolution Process.’ http://www.gigalaw.com/articles/2003-all/bick-2003-09-all.htmlDoscher, Chuck. ‘New ADR Resources on the Web Offer Greater Efficiencies for Corporate Counsel.’ The Metropolitan Corporate Counsel, p.32. (August, 2001)Linden, Jon. ‘On Line Dispute Resolution for Business’ (Book Review) http://www.mediate.com/articles/linden15.cfmRule, Colin. Online Dispute Resolution for Business: B2B, Ecommerce, Consumer, Employment, Insurance, and Other Commercial Conflicts. Jossey-Bass. 1st Edition. (September 2002)e-CommerceAmerican Bar Association. Task Force on E-commerce & Alternative Dispute Resolution. http://www.law.washington.edu/ABA-eADRAssociated Global Systems Implements. ‘eTrac Settlement from Datatrac Corporation to Streamline Freight Payment Process.’ Business Wire. (April 2003) http://web.lexis-nexis.com/universe/document?Bick, Jonathan. ‘The Online Dispute Resolution Process Itself Is a Component of E-Commerce.’ New Jersey Law Journal. (August 2003) http://web.lexis-nexis.com/universe/document?Cassius de Linval, Robert. ‘The Missing Piece for E-Commerce: Online Dispute Resolution.’ The Metropolitan Corporate Counsel, at 28. (August, 2000)Devack, Melissa. ‘Intellectual Property As an Investment: A Look at How ADR Relates to the European Unions Proposal for Electronic Commerce in the Single Market.’ 2 Cardozo Online J. Confl. Resol. 57. (2002) http://www.cardozo.yu.edu/cojcr/final_site/articles_notes/vol2_an/Devack.htmFederal Trade Commission. ‘Electronic Commerce: Selling Internationally.’ http://www.ftc.gov/bcp/conline/pubs/alerts/ecombalrt.htmFederation of European Direct Marketing (FEDMA). FEDMA Code on E-Commerce & Interactive Marketing. (2000) http://www.fedma.org/img/db/Code_of_conduct_for_e-commerce.pdfFlores, Marie. ‘ADR: Increasingly Popular For Fixing E-Commerce Disagreements.’ E-Commerce Law & Strategy. (June 2003) http://web.lexis-nexis.com/universe/document?Hague Conference on Private International Law, Electronic Data Interchange, Internet and Electronic Commerce. http://www.hcch.net/e/workprog/e-comm.htmlHart, Christine. ‘Online Dispute Resolution and Avoidance in Electronic Commerce.’ Paper submitted to 16

Uniform Law Conference of Canada. (August, 1999) www.law.ualberta.ca/alri/ulc/current/hart.htmHeiskanen, V. ‘Dispute Resolution in International Electronic Commerce.’ Journal of International Arbitration 29-44. (1999)Hörnle Julia. ‘Online Dispute Resolution in Business to Consumer E-commerce Transactions.’ Journal of Information Law and Technology. (2002) http://elj.warwick.ac.uk/jilt/02-2/hornle.htmlInternational Chamber of Commerce. Business-to-Consumer and Consumer-to-Consumer Alternative Dispute Resolution (ADR) Inventory Project. Summary Report. (May 14, 2002) http://www.iccwbo.org/home/ ADR/inventoryhome.aspKatsh, Ethan. ‘Online Dispute Resolution: Some Lessons from the E-Commerce Revolution.’ Northern Kentucky University Law Review, Vol. 28, 810. (2001)Katsh, E., J. Rifkin and A. Gaitenby. ‘E-commerce, E-disputes, and E-dispute Resolution: In the Shadow of “eBay Law”.’ Ohio State J. of Dispute Resolution, 15(3), 705-734. (2000) http://www.umass.edu/cyber/katsh.pdfLide, E. Casey. ‘ADR and Cyberspace: The Role of Alternative Dispute Resolution in Online Commerce, Intellectual Property and Defamation.’ 12 Ohio St. J. on Disp. Res., 192. (1996)Lodder, A.R. and H.W.K. ‘Kaspersen eDirectives: Guide to European Union Law on E-Commerce.’ Commentary on the Directives on Distance Selling, Electronic Signatures, Electronic Commerce, Copyright in the Information Society, and Data Protection. The Hague, London, New York, Kluwer Law International. (2002)Martin, Mary Shannon. ‘Keep It Online: The Hague Convention and the Need for Online Alternative Dispute Resolution in International Business-to-Consumer E-Commerce.’ 20 B.U. Int’l L.J. 125. (2002)Park, Michael. ‘E-commerce and ADR: some suggestions.’ The ADR Bulletin, Vol. 5, No. 6, 107. (2002)Ponte, Lucille M. ‘Broadening Traditional ADR Notions of Disclosure: Special Considerations for Posting Conflict Resolution Policies and Programs on E-Commerce Business Web Sites.’17 Ohio St. J. on Disp. Resol. 321. (2002)Ponte, Lucille M. ‘Throwing Bad Money After Bad: Can Online Dispute Resolution (ODR) Really Deliver the Goods for the Unhappy Internet Shopper?’ 3 Tul. J. Tech. & Intell. Prop. 55. (2001)Ponte, Lucille M. ‘Boosting Consumer Confidence In E-Business: Recommendations For Establishing Fair And Effective Dispute Resolution Programs For B2C Online Transactions.’ Albany Law Journal of Science & Technology, Vol. 12, 441. (2002)Schneider, Michael E. and Christopher Kuner. ‘Dispute Resolution in International Electronic Commerce.’ 14(3) Journal of International Arbitration 5. (September, 1997) http://www.disputes.net/cyberweek2001/interElecCommerce.htmShannon Martin, Mary. ‘Keep It Online: The Hague Convention And The Need For Online Alternative Dispute 17

Resolution In International Business-To-Consumer E-Commerce.’ Boston University International Law Journal, Vol. 20, 125. (2002)Trans Atlantic Consumer Dialogue (TACD). ‘ADR in the context of Electronic Commerce.’ http://www.tacd.org/cgi-bin/db.cgi?page=view&config=admin/docs.cfg&id=41Treasury. ‘Dispute Resolution in Electronic Commerce.’ Discussion Paper. Consumer Affairs Division, The Treasury, Commonwealth of Australia. (October, 2001) http://www.ecommerce.treasury.gov.au/publications/DisputeResolutioninElectronicCommerceDiscussi onPaper/index.htmU.S. Department of Commerce and U.S. Federal Trade Commission. ‘Alternative Dispute Resolution for Consumer Transactions in a Borderless Online Marketplace.’ (November 2000) http://www.ftc.gov/bcp/altdisresolution/summary.htmVahrenvald, A. ‘Out of Court Dispute Settlement Systems for E-Commerce.’ Report on legal issues, Joint Research Centre of the EC, Ispra (Italy). (2000)Wahab, Mohamed. ‘Globalisation and ODR: Dynamics of Change in E-Commerce Dispute Settlement.’ ADRonline Monthly. (April 2003) http://www.ombuds.org/center/wahab.htmlWarner, Mark. ‘Online Dispute Resolution Brings Net Gain to Growth of E-commerce.’ Lloyd’s List (December 2003) http://web.lexis-nexis.com/universe/document?Wenninger, John. ‘Business-to-Business Electronic Commerce.’ Federal Reserve Bank of New York. (1999) http://econpapers.hhs.se/article/fipfednci/y_3A1999_3Ai_3Ajun_3An_3Av.5no.10.htmWhitaker, Barbara. ‘A Choice Thats Close to Home.’ The New York Times. (October 2003) http://web.lexis-nexis.com/universe/document?“On-line Alternative Dispute Resolution focus of new official study”, eCommerce Report, Vol. 10, No. 9, 12 June 2003, 7.Consumer Protection/ConfidenceAsia-Pacific Economic Cooperation (APEC). ‘Consumer Protection in Electronic Commerce.’ E-Commerce Steering Group. (1999) http://www.giic.org/focus/ecommerce/ConsumerProtect.pdfChan, Pamela W. S. ‘Consumer Rights and Electronic Commerce.’ (1999) http://www.consumer.org.hk/privacy/english/19990914.htmCommissione Europea, Raccomandazione della Commissione Europea del 04/04/01 riguardante i principi applicabili agli organi extragiudiziali che partecipano alla risoluzione consensuale delle controversie in materia di consumo. (2001/310/CE) http://europa.eu.int/comm/consumers/redress/out_of_court/adr/index_en.htmConsumers International. ‘Disputes in Cyberspace: Update of Online Dispute Resolution for Consumers in Cross-border Disputes.’ Consumers International Office for Developed and Transition Economies. 18

(2001) http://www.consumersinternational.org/document_store/Doc517.pdfCole, Steven J. and Charles I. Underhill. ‘Protecting Consumers in Cross-Border Transactions: A Comprehensive Model for Alternative Dispute Resolution.’ Better Business Bureau. (2000) http://www.ilpf.org/events/jurisdiction2/presentations/blumenfeld_pr/blumenfeld1.htmConsumers International. ‘Disputes in Cyberspace 2001: Update of online dispute resolution for consumers in cross-border disputes.’ Consumers International Office for Developed and Transition Economies. http://www.consumersinternational.org/document_store/Doc35.pdfCruquenaire, Alexandre and Fabrice de Patroul. ‘Le Développement des Modes Alternatifs de Règlement des Litiges de Consommation: Quelques Réflexions Inspirées par l’Expérience ECODIR.’ Lex Electronica, vol. 7, n°2. (Spring, 2002) http://www.lex-electronica.org/articles/v7-2/cruquenaire-patoul.htmDemoulin, Marie. ‘The Web Trader Schemes: Comparative Study and Analysis of the Codes of Practice.’ (2000) www.droit.fundp.ac.be/textes/webtrader.pdfE-Confidence Forum. http://econfidence.jrc.it/default/show.gx?Object.object_id=EC_FORUM000000000000000DFederal Trade Commission. ‘Consumer Protection in the Global Electronic Marketplace.’ (2000) http://www.ftc.gov/bcp/icpw/lookingahead/lookingahead.htmFederal Trade Commission. ‘Joint Workshop on Alternative Dispute Resolution for Online Consumer Transactions.’ http://www.ftc.gov/bcp/altdisresolution/index.htmFermenia, Nora. ‘Building Trust in the Online Environment: Business to Consumer Dispute Resolution: Orientation Document.’ (December, 2000) http://www.oecd.org/dataoecd/0/35/1878964.pdfGellman, Robert. ‘TrustE Fails to Justify Its Role as Privacy Arbiter.’ Privacy Law & Policy Reporter, Vol. 7, No. 6, 118. (November, 2000)Global Business Dialogue on Electronic Commerce (GBDe). ‘Alternative Dispute Resolution: Recommendations and Guidelines.’ (2000) http://consumerconfidence.gbde.org/adr_rec.htmlKhouzman, Remy. ‘Establishing Trust in Cyberspace—Online Dispute Resolution.’ The Metropolitan Corporate Counsel, at 42. (May 2001)Lawson, Philippa. ‘Disputes in Cyberspace: Online Dispute Resolution for Consumers in Cross-Border Disputes – An International Survey.’ http://www.consumersinternational.org/document_store/Doc29.pdfMinister for Customs and Consumer Affairs. ‘Benchmarks for Industry-Based Consumer Dispute Resolution Schemes.’ Commonwealth of Australia. (August, 1997) http://www.selfregulation.gov.au/publications/BenchmarksForIndustry- BasedCustomerDisputeResolutionSchemes/index.aspMithal, Maneesha. ‘Online Dispute Resolution: Providing Consumers with Access to Redress.’ Bureau of Consumer Protection, Federal Trade Commission. (2001) www.law.washington.edu/Aba-eADR/documentation/docs/aba_ppt.pdf 19

Nannariello, Guido. ‘E-Commerce and Consumer Protection: A Survey of Codes of Practice and Certification Processes.’ Report for the Institute for the Protection and Security of the Citizen. Cybersecurity Sector, Eur. 19932 En. (2001)Odams de Zylva, Martin. ‘Trusted E-Marketplaces: The Commercial Imperative.’ E-Marketplaces: new challenges for enterprise policy, competition and standardization, Conference in Brussels. (2001) http://europa.eu.int/comm/enterprise/ict/e-marketplaces/paper_odams-de_zylva.pdfPilcher, Rufus. ‘Trust and Reliance – Enforcement and Compliance: Enhancing Consumer Confidence in the Electronic Marketplace.’ (May, 2000) http://www.oecd.org/dataoecd/0/18/1879122.pdfPonte, Lucille M. ‘Boosting Consumer Confidence in E-Business: Recommendations for Establishing Fair and Effective Dispute Resolution Programs for B2C Transactions.’ 12 Alb. L. J. Sci. & Tech.441. (2002)Tilman, Vincent. ‘OnlineConfidence: A New Tool for Resolving Disputes Online.’ ODR News. (November 5, 2002) http://www.ombuds.org/center/Tilman_OnlineConfidence%20-%20UNECE.pdfWeisse, Kristen. ‘Remedies for Internet Fraud: Consumers Need All the Help They Can Get.’ 14 Loy. Consumer L. Rev., 205. (2002).Domain Name Disputes (ICANN/URDP)Asian Domain Name Dispute Resolution Centre. www.adndrc.orgAssessment of the Uniform Domain Name Dispute Resolution Policy of the Internet Corporation for Assigned Names and Numbers. 72 Miss L. J. 815. (Winter, 2002)Cabell, Diane.‘ICANN UDRP Resources.’ http://cyber.law.harvard.edu/udrp/library.htmlCabell, Diane. ‘Name Conflicts.’ (May 15, 2000) http://www.mama-tech.com/names.html Davis, Benjamin. ‘Une Magouille Planetaire: The UDRP is an International Scam.’ An IndependentDomain Name Dispute Resolution Center of China. International Economic and Trade Arbitration Commission (CIETAC). http://dndrc.cietac.org/static/english/engfrmain.htmlDonahey, M. Scott. ‘The New Dispute Resolution Procedures for .CN.’ Electronic Commerce & Law Reports, BNA. (2002) http://www.dnso.org/clubpublic/nc-udrp/Arc00/doc00043.docGeist, Michael. ‘Fair.com?: An Examination of the Allegations of Systemic Unfairness in the ICANN UDRP.’ http://aix1.uottawa.ca/~geist/geistudrp.pdfGeist, Michael, ‘Fundamentally Fair.com?: An update on bias allegations and the ICANN UDRP.’ http://aix1.uottawa.ca/~geist/fairupdate.pdfHelfer, L.R. and G.B. Dinwoodie. ‘Designing Non-National Systems: The Case of the Uniform Domain Name Dispute Resolution Policy.’ 43 Wm and Mary L Rev 141. (2001)ICANN Uniform Domain-Name Dispute-Resolution Policy. http://www.icann.org/udrp/udrp.htmMitchell, Rosanne T. ‘Resolving Domain Name-Trademark Disputes: A New System of Alternative Dispute 20

Resolution is Needed in Cyberspace.’ Ohio State Journal on Dispute Resolution 14:157-192. (1998)Mueller, Milton. ‘Rough Justice: An Analysis of ICANNs Uniform Dispute Resolution Policy.’ (2000) http://dcc.syr.edu/miscarticles/roughjustice.pdfThe Berkman Center for Internet & Society, Harvard Law School. ‘Pressing Issues II: Understanding and Critiquing ICANN’s Policy Agenda.’ (November, 2000) http://cyber.law.harvard.edu/icann/pressingissues2000/briefingbook/index.aspThornburg, Elizabeth G. ‘Fast, Cheap, and Out of Control: Lessons from the ICANN Dispute Resolution Process.’ Computer Law Review & Technology Journal, Vol. 6, Winter, 89. (2002)CourtsAssociation of Trial Lawyers of America. ‘Online Dispute Resolution: Tools for Trial Lawyers.’ 1 Ann. 2001 Atla-Cle 393. (2001)Conley Tyler, Melissa, Bretherton, Di and Firth, Lucy, Research into Online Alternative Dispute Resolution: Feasibility Report. Prepared for the Department of Justice, Victoria. International Conflict Resolution Centre, University of Melbourne (2003). www.justice.vic.gov.au and www.psych.unimelb.edu.au/icrcCrainsDetroit.com (2002). Dykema Gossett Launches Cyber Court Web Site. www.michigancybercourt.netDavis, Benjamin. ‘Disciplining ODR Prototypes: True Trust Through True Independence, Jeremy Barnett - The Virtual Courtroom and Online Dispute Resolution.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/davis.pdfMichigan Cybercourt. http://www.michigancybercourt.netMudd, Charles L., Jr. ‘Cybercourt: A Virtual Resolution of Differences or An Alternative Proposal for Law and Order in Cyberspace.’(1995) http://www.mudd.org/professional/articlesclm/cybercourt.htmLane, Amy. ‘Lack of Funding Keeps Cyber-Court Offline.’ Michigan Craintech. (July 15, 2002) http://michigan.craintech.com/cgi-bin/article.pl?articleId=2163Lebihan, Rachel. ‘Australias First Virtual Courtroom “On Duty”.’ ZDNet Australia. (November 15, 2000) http://www.zdnet.com.au/news/0,39023165,20106975,00.htmPonte, Lucille M. ‘The Michigan Cyber Court: A Bold Experiment in the Development of the First Public Virtual Courthouse.’ North Carolina Journal of Law & Technology, Vol. 4, 51. (2002)Rabinovich-Einy, Orna. ‘The Ford-Firestones of the Future: Resolving Offline Disputes in an Online Society.’ http://www.ombuds.org/cyberweek2003/rabinovich_einy.htmShulman, Marc. Cyber Court in Michigan: An analysis of Michigan’s proposed Cyber Court by the Bill’s Sponsor.’ (2001) http://www.michbar.org/journal/article.cfm?articleID=357&volumeID=25Wilson, Kathleen. ‘Dot Com Settlements.’ Plaintiff, Vol. 40, 33. (August, 2000) 21

Public DisputesBurns, Tom and Reinhard Ueberhorst. ‘Creative Democracy: Systematic Conflict Resolution and Policymaking In a World of High Science and Technology. Westport, CT: Praeger Publishers. (1988)Conley Tyler, Melissa, Bretherton, Di and Firth, Lucy, Research into Online Alternative Dispute Resolution: Feasibility Report. Prepared for the Department of Justice, Victoria. International Conflict Resolution Centre, University of Melbourne (2003). www.justice.vic.gov.au and www.psych.unimelb.edu.au/icrcCyberweek. ‘E-Government/E-Democracy. Discussion Conference.’ (February 24-28, 2003) http://www.ombuds.org/cyberweek2003/discussions.htmlFerenz Michèle and Colin Rule. ‘RuleNet: An Experiment in Online Consensus Building.’ In The Consensus Building Handbook. Sage Publications. (1999)Hill, Richard. ‘E-Government and ODR.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Hill.pdfKatkin, Kenneth D. ‘Problems of Internet Governance.’ 28 N. Ky. L. Rev. 656. (2001)Märker, Oliver and Matthias Trénel. ‘A Simulation of Online Mediation in a Zoning Dispute.’ In The Online Mediation Handbook. (Fall, 2002)Peacemakers Trust. www.peacemakers.caStulberg, Joseph B. ‘Mediation, Democracy, and Cyberspace.’15 Ohio St. J. On Disp. Res. 619. (2000)EnvironmentBrown, S., et al. ‘Linking Multiple Accounts with GIS as Decision Support System to Resolve Forestry/Wildlife Conflicts.’ Journal of Environmental Management 42: 349-364. (1994)Thiessen, Ernest M. and D.P. Loucks. ‘Computer-Assisted Negotiation of Multi-objective Water Resources Conflicts.’ Water Resources Bulletin, American Water Resources Association, 28(1), 163-177. (February, 1992)Thiessen, E.M., D.P. Loucks, and E.R. Stedinger. ‘Computer-Assisted Negotiation of Water Resources Conflicts.’ Group Decision and Negotiation: 109-129. (March 1998)Thiessen, Ernest M., D.P. Loucks and J.R. Stedinger. ‘Experimental Results with ICANS: an Interactive Computer-Assisted Negotiation Support System.’ Application of Advanced Information Technologies: Effective Management of Natural Resources, ASAE Conference in Spokane, Washington. (18-19 June 1993)ODR TECHNIQUES 22

Electronic Negotiation/Negotiation SupportHatta, Taketoshi, Ken-ichi Ohbuchi, and Mitsutera Fukuno. ‘An Experimental Study of Effects of Exitability and Correctibility on Electronic Negotiation.’ (2003) http://www.papers.ssrn.com/sol3/papers.cfm?abstract_id=402022Lodder, Arno R. ‘Online Negotiation and Mediation: Is there Room for Argument Support Tools? - Some Reflections on Argumentation and eADR.’ Law and the Information Society - BILETA 17th Annual Conference. (2002) http://www.bileta.ac.uk/02papers/lodder.htmlLodder, Arno R. and B. Verheij. ‘Computer-Mediated Legal Argument: Towards New Opportunities in Education.’ Journal of Information, Law & Technology. (1999) http://elj.warwick.ac.uk/jilt/99-2/lodder.htmlNyhard, J. and D. Samarasan. ‘The Elements of Negotiation Management: Using Computers to Help Resolve Conflict.’ 9 Negotiation J. 43. (1987)Shell, G. Richard. ‘Computer-Assisted Negotiation and Mediation: Where We Are and Where We Are Going.’ Negotiation Journal, Vol. 11, 117. (1995)SmartSettle.com. Steel Strap Supply Agreement Simulation done for Cyberweek 2003. http://www.smartsettle.com/more/cwk2003/content.php?cwk.htmlSmartSettle.com. ‘SmartSettle & A Beautiful Mind: Two Alternatives for Fair Optimal Solutions.’ http://www.smartsettle.com/more/content.php?mind.htmlTan, Jaime. ‘Creating a Framework for Online Negotiations Based on E-mail: Research-in-Progress.’ Paper presented at the XXV International Congress of Applied Psychology, Singapore. (July 7-12, 2002)Thiessen, Ernest M. ‘The Orange Quarrel: Online Negotiation - Interest Valuation and Outcome Efficiencies.’ A lecture prepared for a virtual mini-course entitled, ‘The Fourth Party: Theory and Practice of Online Dispute Resolution,’ University of Massachusetts Center for Information Technology and Dispute Resolution. (December 3-7, 2001) http://www.smartsettle.com/more/content.php?orange.htmlThiessen, Ernest M. ‘ICANS (An Interactive Computer-Assisted Multi-party Negotiation Support System).’ PhD Dissertation, School of Civil & Environmental Engineering, Cornell University, Ithaca, NY. Dissertation Abstracts International, p.172. (1993)Thiessen, Ernest and K. Fraser. ‘Mobile ODR and SmartSettle.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/Thiessen.pdfThompson, L. and Nadler J. ‘Negotiating via Information Technology: Theory and Application.’ 58 Journal of Social Issues 109. (2002)Valley, Kathleen. ‘The Electronic Negotiator.’ (2000) http://www.mediate.com/articles/valley.cfmWheeler, Michael. ‘Computers and Negotiation: Backing into the Future.’ 14 Negotiation J. 169. (April 1995) 23

Online MediationBeal, Bruce L. ‘Online Mediation: Has Its Time Come?’ (2000) http://www.disputes.net/cyberweek2000/ohiostate/beal.htmBoulle, Laurence. ‘Options for Cyber-Med.’1 ADR Bulletin 121. (1999)Brannigan, Colm (2003). Online Dispute Resolution: Mediation, technology and concepts. LL.M. in ADR, Osgoode Hall Law School of York University, April 2003. Available on request to author at colm@mediate.caEisen, Joel B. ‘Are We Ready for Mediation in Cyberspace?’ Brigham Young University Law Review, 1305. (1998)Federal Mediation and Conciliation Service. ‘Access to Neutrals Initiative.’ (May 2003) http://www.mediate.com/articles/fmcs1.cfmGaneles, Cheri M. ‘Cybermediation: A New Twist On An Old Concept.’ Albany Law Journal of Science & Technology, vol. 12, 715. (2002)Gibbons, L.J., R.M. Kennedy and J.M. Gibbs. ‘Cyber-Mediation: Computer-Mediated Communications Medium Massaging the Message.’ 32 NML Rev 27. (2002)Goodman, Joseph W. ‘The Pros and Cons of Online Dispute Resolution: An Assessment of Cyber-Mediation.’ Duke Law & Technology Review. http://www.law.duke.edu/journals/dltr/articles/2003dltr0004.htmlGranat, Richard S. ‘Creating an Environment for Mediating Disputes on the Internet.’ (1996) http://www.mediate.com/articles/granat.cfmHardy, Samantha. ‘Online Mediation: Internet Dispute Resolution.’ Australian Dispute Resolution Journal, Vol. 9, No. 3, 216. (1998)King, Denise. ‘Internet Mediation - A Summary.’ Australasian Dispute Resolution Journal, Vol. 11, No. 3, 180. (2000)Macduff, Ian. ‘Flames on the Wires: Mediating from an Electronic Cottage.’ Negotiation Journal: 5 –13. (January, 1994)Märker, Oliver and Matthias Trénel. ‘A Simulation of Online Mediation in a Zoning Dispute.’ In The Online Mediation Handbook. (Fall, 2002)Melamed, James C. ‘Mediating on the Internet Today and Tomorrow.’ Pepperdine Dispute Resolution Law Journal, Vol. 1, 11. (2000)Nagel, S. S. and M.K. Mills. ‘Multicriteria Dispute Resolution Through Computer-Aided Mediation Software.’ 7 Mediation Q. 175. (1989)Peterson, Drew. ‘Getting Together: Mediating on the Internet—Asynchronous Paradigms for the Future.’ 24 AK Bar Rag 20. (2000)Raines, Susan Summers (2003). Can Online Mediations be Transformative? Tales from the Front. 24

Rule, Colin. ‘New Mediator Capabilities in Online Dispute Resolution.’ (2003) http://www.mediate.com/articles/rule.cfmShell, G. Richard. ‘Computer-Assisted Negotiation and Mediation: Where We Are and Where We Are Going.’ Negotiation Journal, Vol. 11, 117. (1995)Stulberg, Joseph B. ‘Mediation, Democracy, and Cyberspace.’15 Ohio St. J. On Disp. Res. 619. (2000)Sunoo, Brenda Paik. ‘Hot Disputes Cool Down in Online Mediation Workforce.’ (January, 2001) www.findarticles.com/cf_0/m0FXS/1_80/69294708/p1/article.jhtml?term=mediationOnline ArbitrationAbramowicz, Michael, ‘Cyberadjudication.’ Iowa Law Review, Vol. 86, 533. (January 2001)Burn, George, ‘High Tech- Threat or Opportunity in Arbitration.’ 6 LCIA News, 8-10. (August, 2001)Carrington, Paul D. Virtual Arbitration. (2000) http://www.eprints.law.duke.edu/archive/00000214Fouchard, Philippe. ‘Public Comments and Articles Related to Online ADR: Presentation.’ http://www.oecd.org/dataoecd/63/58/1878948.pdfHong, Susan. ‘The Digital Millennium Copyright Act and Protecting Individual Creative Rights: A Proposal for On-Line Copyright Arbitration.’ Cardozo Journal of Conflict Resolution, Vol. 2 No. 1. http://www.cardozo.yu.edu/cojcr/final_site/articles_notes/vol2_an/hong.htmKatsh, Rifkin and Jasna Arsic. ‘International Commercial Arbitration on the Internet.’ 14 Journal of International Arbitration, 209-221. (September, 1997)Gibbons, Joseph. ‘Private Law, Public Justice: Another Look at Privacy, Arbitration and Global E-commerce.’ 15 Ohio State Journal on Dispute Resolution, 769-793. (2000) See also Elizabeth G. Thornburg. ‘Going Private: Technology, Due Process and Internet Dispute Resolution.’ 34 U.C. Davis Law Review 153-220. (Fall 2000) www.law.washington.edu/aba-eadrHill, Richard. ‘On-line Arbitration: Issues and Solutions.’ Arbitration International. (1999) http://www.umass.edu/dispute/hill.htmHörnle, Julia. ‘Online Dispute Resolution - The Emperors New Clothes: Benefits and Pitfalls of Online Dispute Resolution and its Application to Commercial Arbitration.’ ADR Online Monthly. (September, 2002) http://www.bileta.ac.uk/02papers/hornle.htmlSturzaker, Damian. ‘Dispute Resolution in the New Millennium - International Arbitration.’ The ADR Bulletin, Vol. 2, No. 6, 58. (1999)Working Group on Arbitration at its 34th session in New York. (21. May- 1. June 2001) http://ww.uncitral.org/english/sessions/unc/unc-34/487.pdfArtificial Intelligence 25

Artificial Intelligence and Law. http://www.cs.uu.nl/people/henry/research/ailaw.htmlBaecker, R.M., Ed. Readings in Groupware and Computer-Supported Cooperative Work: Assisting Human- Human Collaboration. San Francisco, CA: Morgan-Kaufman Publishers. (1993)Bellucci, E. and J. Zeleznikow. ‘AI techniques for Modelling Legal Negotiation.’ Proceedings of the Seventh International conference on Artificial Intelligence & Law, New York: ACM, p. 108 – 116. (1999) http://portal.acm.org/citation.cfm?id=383555&jmp=indexterms&dl=portal&dl=ACMBowers, J.M. and S.D. Benford, Ed. Studies in Computer Supported Cooperative Work Theory, Practice, and Design. New York: North-Holland. (1991)Gordon, T.F. ‘The Pleadings Game - An Artificial Intelligence Model of Procedural Justice.’ Kluwer, Dordrecht. (1995) http://www.wkap.nl/prod/b/0-7923-3607-0Grief, Irene. Computer-Supported Cooperative Work: A Book of Readings. San Francisco: Morgan Kaufman. (1988)Hage, J. ‘Dialectical Models in Artificial Intelligence and Law.’ AI & Law Vol. 8, Number 2/3, p. 137- 172. (2000)Lloyd, Peter. Groupware in the 21st Century: Computer Supported Co-operative Working Toward the Millennium. London, UK: Adamantine Press Ltd. (1994)Levy, Steven. ‘Machine vs. Man: Checkmate.’ Newsweek,p. 51. (July 21, 2003)Lodder, Arno and E. Thiessen. ‘Artificial Intelligence and ODR.’ In Katsh, Ethan and Choi, Daewon (Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the 2003 United Nations Forum on ODR (2003) http://www.odr.info/unece2003/pdf/lodder_thiessen.pdfLodder, Arno R. ‘Online Negotiation and Mediation: Is there Room for Argument Support Tools? - Some Reflections on Argumentation and eADR.’ Law and the Information Society - BILETA 17th Annual Conference. (2002) http://www.bileta.ac.uk/02papers/lodder.htmlLodder, Arno R. and P.E.M. Huygen. ‘eADR: A simple tool to structure the information exchange between parties in Online Alternative Dispute Resolution.’in: B. Verheij et.al., Legal Knowledge and Information Systems JURIX 2001:The Fourteenth Annual International Conference, IOS Press, p. 117-129. (2001) http://www.ohmsha.co.jp/data/books/e_contents/4-274-90488-1.htmLodder, Arno R. and B. Verheij. ‘Computer-Mediated Legal Argument: Towards New Opportunities in Education.’ Journal of Information, Law & Technology. (1999) http://elj.warwick.ac.uk/jilt/99-2/lodder.htmlOskamp, Anja, M.W. Tragter and C. Groendijk. ‘AI & Law: What about the future?’ Artificial Intelligence and Law 3: 209-215. (1995)Peruginelli, Ginevra and G. Chiti. ‘Artificial Intelligence in Alternative Dispute Resolution.’ Workshop on the law of electronic agents. (LEA 2002) http://www.cirfid.unibo.it/~lea-02/pp/ChitiPeruginelli.pdf 26

ODR PRACTICEODR PractitionersBilinsky, David. ‘Lawyers Cant Afford to Ignore Online ADR Providers.’ The Lawyer Weekly, Vol. 23, No. 34. (January 16, 2004)Conley Tyler, Melissa and Bretherton, Di, “Developing an Online Mediation Culture: The Fourth Generation of Online ADR”. Paper delivered at 2nd Asia Pacific Mediation Forum, Singapore (2003).DeStephen, Dan and J. Helie. ‘Online Dispute Resolution: Implications for the ADR Profession.’ Mediate.com (2000) http://www.mediate.com/articles/helie1.cfmRaines, Susan Summers (2003). Can Online Mediations be Transformative? Tales from the Front.ODR Skills TrainingADR Online Monthly. ‘Editorial: Issues in Training and Practice.’ ADR Online Monthly. (May 2001) http://www.ombuds.org/center/aaron/adronline2001/05/may_op-ed.htmHerzog, Rolf, Global Society and Economics: Intercultural and Online Mediation as the Adequate Means of Resolving Conflicts.’ Paper delivered at 2nd Asia Pacific Mediation Forum, Singapore (2003). Available from the author, Europäisches Mediatoren- und Beraterinstitut EMB GmbH (European Mediators and Consultants Institute) office@emb-institut.deThe Conflict Management Group. http://www.cmgroup.orgPractitioner StandardsAmerican Bar Association. Task Force on E-commerce & Alternative Dispute Resolution. http://www.law.washington.edu/ABA-eADRAmerican Bar Association Section of Dispute Resolution Task Force on Credentialing (2002). Discussion Draft:Report on Mediator Credentialing and Quality Assurance. Available at www.ADR.comCole, Steven J. and Charles I. Underhill. ‘Protecting Consumers in Cross-Border Transactions: A Comprehensive Model for Alternative Dispute Resolution.’ Better Business Bureau. (2000) http://www.ilpf.org/events/jurisdiction2/presentations/blumenfeld_pr/blumenfeld1.htmMinister for Customs and Consumer Affairs. ‘Benchmarks for Industry-Based Consumer Dispute Resolution Schemes.’ Commonwealth of Australia. (August, 1997) http://www.selfregulation.gov.au/publications/BenchmarksForIndustry- BasedCustomerDisputeResolutionSchemes/index.aspDemoulin, Marie. ‘The Web Trader Schemes: Comparative Study and Analysis of the Codes of Practice.’ (2000) www.droit.fundp.ac.be/textes/webtrader.pdf 27

Global Business Dialogue on Electronic Commerce (GBDe). ‘Alternative Dispute Resolution: Recommendations and Guidelines.’ (2000) http://consumerconfidence.gbde.org/adr_rec.htmlNannariello, Guido. ‘E-Commerce and Consumer Protection: A Survey of Codes of Practice and Certification Processes.’ Report for the Institute for the Protection and Security of the Citizen. Cybersecurity Sector, Eur. 19932 En. (2001)Wiener, Alan. ‘Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders.’ ODR News. (February 15, 2001) http://www.mediate.com/articles/awiener4.cfmWiener, Alan. ‘Regulations and Standards for Online Dispute Resolution: A Primer for Policymakers and Stakeholders (Part 1).’ (2001) http://www.mediate.com/articles/awiener2.cfmWiener, Alan. ‘Regulations and Standards for Online Dispute Resolution: A Summary of Public and Private Initiatives.’ (2001) www.mediate.com/articles/awiener.cfmUser SurveysConley Tyler, Melissa, Bretherton, Di and Bastian, Brock, Research into Online Alternative Dispute Resolution: Needs Assessment. Prepared for the Department of Justice, Victoria. International Conflict Resolution Centre, University of Melbourne (2003). www.justice.vic.gov.au and www.psych.unimelb.edu.au/icrcConley Tyler, Melissa “Who Wants Online ADR? Report of a Needs Assessment in Victoria, Australia”, ADRonline Monthly, July 2003. Center for Information Technology and Dispute Resolution, University of Massachusetts. www.ombuds.org/center/adronline.htmlHammond, Anne-Marie G. Thesis completed for Royal Roads University MA (Conflict Analysis and Management). Available from author hammond00@earthlink.netHammond, Anne-Marie G. ‘How Do You Write ‘Yes’? A Study on the Effectiveness of Online Dispute Resolution.’ (2003) Conflict Resolution Quarterly, Volume 20, No. 3.GENERAL INFORMATION AND LINKSAmerican Bar Association and University of Washington Center for Law, Commerce and Technology, ABA E- Commerce and ADR Task Force http://www.law.washington.edu/ABA-eADR/resources/web.htmlArbitration Database: Online Dispute Resolution. http://interarb.com/vl/pages/Hot_topics/Online_Dispute_Resolution/Commonwealth of Massachusetts Online ADR Web Page. http://www.state.ma.us/itd/legal/adr.htmCRINFO. http://www.crinfo.org/v3-masterresults.cfm?pid=1916Dispute Resolution List-Serve. www.ombuds.org/center/projects.html#listE-Arbitration-T. http://www.e-arbitration-t.com/index.php 28

EFF "Legal - Virtual Arbitration & Online Dispute Resolution" Archive. http://www.eff.org/Legal/Arbitration/The Geneva E-Com / E-Law Project on Online Dispute Resolution http://www.online-adr.org/Internet Mediator. http://www.internetmediator.com/odrresources/pg206.cfmInternet Law Program, Harvard Law School. http://cyber.law.harvard.edu/ilawInternet Law Program, Harvard Law School, Session 5: Disputes. http://cyber.law.harvard.edu/olds/ecommerce/disputestext.htmlJournal of Information, Law and Technology. http://elj.warwick.ac.uk/JiltMediate.com. http://www.mediate.com/articles/Oasis (2003). OASIS LegalXML Online Dispute Resolution Technical Committee. http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=legalxml-odrODR News. www.odrnews.comOJPCR: The Online Journal of Peace and Conflict Resolution. www.trinstitute.org/ojpcrOnline ADR. http://www.online-adr.org/publications.htmOnline Ombuds Office. www.ombuds.orgThe Conflict Resolution Information Source. (CRInfo) http://www.crinfo.org/index.cfmUnited Nations Commission on International Trade Law. (UNCITRAL) www.uncitral.org/en-index.htm - [Type ODR in Search for Latest UN Docs]Venables, Delia (2002). Online Dispute Resolution. www.venables.co.uk/odr.htmWorld Intellectual Property Organization, Arbitration & Mediation Centre. http://www.arbiter.wipo.int/center/index.html 29

ODR Resource Database

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