CIAA and Venue™ partner to bring online claims management to membersInternet-enabled technologies are driving new efficiencies and possibilities in everybusiness sector. Claims management is not excluded from this trend, and in fact thesenew technologies are an ideal fit for a 24/7 industry that largely operates with aworkforce “on the road”. Widespread adoption of online claims processing is inevitable.If long-term business viability is in your plans, you’ll need to consider the competitiveimpact of increased efficiency, accessibility and compatibility offered by Internet-enabled claims management. In short, you better be there!The Canadian Independent Adjusters Association recognized this last year andresponded by entering into a partnership with Nova Scotia-based KLJ ComputerSolutions. Together they aim to offer CIAA members simply acquired technology thatwill support members’ need to succeed in a highly competitive market. The strategicpartnership engineered by the CIAA Executive provides CIAA member companies toparticipate in a new affinity program at an affordable cost regardless of the size of theircompany. The technology CIAA is making available to its members is the web-basedclaims management system known as VENUE™. Details of the affinity program areavailable on the CIAA website.Why is incorporating technology through online electronic claims managementso important?Well, here are 10 reasons that stand alone, but will only provoke more as you come torealize how good a fit this technology is to claims adjusting.For customer value: 1. Timeliness. In an occupation where so many daily activities are tied to deadlines, timeliness is everything. Electronic claims management systems respond to this need by allowing users to configure custom diaries & e-mail alerts for deadlines associated with activities like reporting file progress to clients and regulatory bodies, generating internal progress reports and financial reports, interim billing, 1st contacts, pending expiration dates on policies, limitation periods for responding to legal documents and submitting time sensitive claim documents like a proof of loss. KLJ Computer Solutions has addressed this issue by incorporating automation & alerts into the Venue Claims Management System which users can configure. These alerts can be sent by e-mail to multiple parties simultaneously or viewed in easy-to-follow electronic reports which can be printed and shared. 2. Accuracy. With accuracy being so crucial to claims handling organizations and their clients, electronic claims management systems must be precise. Powerful time & expense tracking management, client account details, billing rate management, and other meticulous data tracking systems must be in place and
accurately process the data resulting in predictable services for clients. Venue Claims Management supplies all of the above capabilities and more. 3. Accountability. Insurers look for accountability from their claims handlers in everything they do. Likewise, users of claims management systems look for accountability from their vendors in everything their claims management system does. It was with this in mind that KLJ Computer Solutions loaded Venue with the necessary tools to ensure adjusters are able to deliver agreed-upon services to their clients. Some of the features which allow claims handlers to uphold the highest standard of accountability to their clients include time & expense tracking, document managers, diary managers, event/action managers, account instruction managers, appointment/calendar managers, task managers, and a client billing rate manager, among many more. As far for their own accountability, KLJ Computer Solutions has a very proactive approach to monitoring the performance of their clients claims management application and the overall satisfaction of their clients. This approach enables them to detect problems quickly when they arise and deal with them right away so that KLJs clients know that they are accountable to them. 4. Accessibility. When it comes to accessibility, claims operations are increasingly dealing with clients seeking access to their files 7 days a week/24 hours a day. There is also an increasing demand for the ability to accommodate a mobile workforce. With online electronic claims management systems, the world can become your office. Users can access their files anywhere that they have access to the Internet and a browser. Online electronic claims management systems enable multiple users with different roles to have access to the data it stores. It is essential for any electronic claims management system to ensure that only users intended to have access to claims data has it. Many provinces, states, and countries require businesses keep their clients data secure in accordance with applicable privacy laws. The Venue Claims Management System allows you to set up users with different roles which gives them access to specific data that they are authorized to view. The settings configured when you set a user up prevent them from seeing claim data they are not authorized to. 5. Flexibility. Each claims organization is unique in its own way. This requires flexibility in an electronic claims management system. A claims organization requires the ability to customize workflow and communications to meet their clients needs. With Venue Claims Management, these needs are met for each and every one of your clients with configurable tools like the event/action manager, diary manager, note manager, and document manager which can be customized to respond to the needs of your client.For business value: 6. Efficiency. Even though it is not at the top of this list, efficiency is paramount to any claims organization due to the constant bombardment of work coming at
everyone. In an industry where you are rarely caught up with the work you need to get done, a claims management system with the proper tools can give you an extra edge with added efficiencies. An effective claims management system will eliminate the need for double entry of data in different areas of a file or whenever a form or letter associated with a file that you are working on must be generated. It should also centralize all aspects of the business operations such as job assignment, tracking, billing, payments, etc. All of this can be found in the Venue Claims Management System.7. Performance monitoring. Part of running a successful business involves performance monitoring of your most valuable resource; your staff. Effective claims management systems will be able to keep tabs on the key performance indicators pertaining to claims handling (executing diary activities, closing files, interim billing, meeting billed hours expectations, etc.). Performance monitoring enables you to have better control of your workforce so that you can foresee and prevent problems before your clients are affected. The result is higher quality of service which will translate into more assignments for you. The Venue Claims Management System provides you with the tracking and reporting tools needed to provide documentary evidence for performance monitoring.8. Document preparation and management. One thing that there is no shortage of in the claims management industry is forms, letters, reports, invoices, etc.. Paper work is a necessary evil. An electronic claims management system will automate document preparation and management by being able to merge data from a file directly into a claim related form, letter, invoice, or report, saving you the time of having to duplicate that data in the document. Effective claims management systems will also be able to store your documents electronically and conveniently in relation to their associated files. Various formats of documents will be able to be stored (photographs, text, video, PDF, spreadsheet, etc.). With many offices aiming to become paperless in todays environmentally conscious society, being able to generate your forms and send them electronically is a step in the right direction and can be found in the right claims management system. In a perfect world, you could even save e-mails with their attachments and Microsoft Word documents (without printing them) directly to associated files with the click of a button.Venue is able to do all of this.9. Business intelligence. While it is not necessary for a claims management operation to have a secret spy division, intelligence gathering is an important activity if long-term viability is in your plans. An effective claims management systems will have the ability to track things like aggregate claims and overall operations performance information. It will be able to generate comprehensive reports with this data so that users can get a better understanding of their business, identify opportunities, and detect deficiencies which need to be addressed. So while you do not need a spy on staff to gather this intelligence, having the Venue Claims Management System will execute this task for you very effectively.
10. Profitability. Now that we are at the bottom of the list, lets talk about the bottom line. At the end of the day, in order for an electronic claims management system to add value to your organization, it must provide you with cost savings through efficiencies in administration, technology overhead, reduced capital expenditures, and higher revenue potential. If you talk To Venue Claims Management System clients like Greg Merrithew of Arctic West, he will tell you that the Venue Claims Management System has increased his operations efficiency by about 25%. KLJ Computer Solutions is certain that it can bring this type of efficiency and therefore increased profitability to all of its clients.To sum up, Venue™ claims management offers independent adjusting firms acompetitive advantage by enhancing current business practices through streamliningtasks and using automation. Venue restructures processes in a way which effectivelyreduce man-hours and also saves network resources by eliminating dataredundancy. The efficiencies and automation of workflow makes Venue very cost-effective. Users of Venue can interact and check the status of a claim, a diary, invoice,or task from any given part of the value chain and they can do it from anywhere there isa browser and internet connection. All of this made a strategic partnership between KLJComputer Solutions and the CIAA a perfect addition to the affinity program available toCIAA members.To learn more about the CIAA / Venue Affinity initiative, or how we can help your claimsoperation, you can contact Marcel Arsenault at 888-455-5669 x 125 email@example.com