• Rapport is a sympathetic relationship or
understanding that allows you to look at the
world from someone else’s perspective.
It is not so much what you
say that matters but how
you say it and the way your
body expresses it.
What is included?
Most of us recognize that we communicate the
meaning behind our words through our voice
intonation, facial expressions and gestures. Body
posture and body expression also convey
meaning. These forms of nonverbal
communication can lead to misinterpretation on
the one hand or greater understanding on the
Positive Body Messages
• open palms
• facing participants
• Open body position (e.g., uncrossed arms and legs)
• “soft” joints
• moving among the group
• touching (with permission)
• giving the “okay” sign
• showing thumbs up
Negative Body Messages
• pointing fingers
• closed body position (e.g., crossed arms and legs)
• turning your back while speaking
• Hands on your hips
• shaking your head
• rolling your eyes
• looking away
• keeping equipment between you and participants
The way I see it….
Rapport is the ability to feel an affinity with others. It
is the increase of understanding. It is the
development of a better way of communication.
What is expected from a teacher/tutor/coach is the
sensation that we are there and really care for our
Results will be guaranteed as soon as we give
ourselves the chance not only to reach out and touch
but also to let the rest touch our lives too!