Dismantling Mutual Mistrust

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Presentation at HAR2009 focussing on mutual mistrust (governments and citizens) as a main problem for the growth of real co-productive eparticipation initiatives.

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Dismantling Mutual Mistrust

  1. 1. eParticipation’s Challenge Dismantling mutual Mistrust
  2. 2. Summary <ul><li>Short history of eParticipation policy at BZK </li></ul><ul><li>Personal Observations </li></ul><ul><li>Challenges for the future </li></ul>
  3. 3. 1. Short history of eParticipation in NL (1/2) <ul><li>Development of citizen participation in the Netherlands </li></ul><ul><ul><li>1970’s:consultation </li></ul></ul><ul><ul><li>1980s/1990s: interactive policy making </li></ul></ul><ul><ul><li>2000 onwards: </li></ul></ul><ul><ul><ul><li>‘ reverse participation’ </li></ul></ul></ul><ul><ul><ul><li>virtualisation => eParticipation </li></ul></ul></ul>
  4. 4. 1. Short history of eParticipation in NL (2/2) <ul><li>Development of eParticipation Policy at BZK </li></ul><ul><ul><li>Early 2000s </li></ul></ul><ul><ul><ul><li>e-skills, economic and social participation in society (Van Boxtel) </li></ul></ul></ul><ul><ul><ul><li>democratic innovation/renewal (Pechtold) </li></ul></ul></ul><ul><ul><li>Mid 2000s </li></ul></ul><ul><ul><ul><li>finding solutions for social issues and improving service delivery (Bijleveld) </li></ul></ul></ul><ul><ul><ul><li>eParticipation Summit </li></ul></ul></ul><ul><ul><ul><li>bottom-up approach </li></ul></ul></ul><ul><ul><ul><li>networking </li></ul></ul></ul><ul><ul><ul><li>eparticipatie.nl platform </li></ul></ul></ul><ul><ul><ul><li>experiments </li></ul></ul></ul>
  5. 5. 1. Short history of eParticipation in NL (2/2) <ul><li>Some experiments mid 2000s </li></ul>
  6. 6. 1. Short history of eParticipation in NL (2/2) www.watstemtmijnraad.nl
  7. 7. 1. Short history of eParticipation in NL (2/2) www.petities.nl
  8. 8. 1. Short history of eParticipation in NL (2/2) Digital Community Policeman
  9. 9. 1. Short history of eParticipation in NL (2/2) doemee.ikgaverder.nl
  10. 10. 1. Short history of eParticipation (2/2) <ul><li>Development of eParticipation policy at BZK </li></ul><ul><ul><li>Early 2000s </li></ul></ul><ul><ul><li>Mid 2000s </li></ul></ul><ul><ul><li>Late 2000s </li></ul></ul><ul><ul><ul><li>7 new experiments: Digital Pioniers Programma </li></ul></ul></ul>
  11. 11. 1. Short history of eParticipation in NL (2/2) <ul><li>7 new experiments via Digital Pioniers </li></ul><ul><li>verbeterdebuurt.nl </li></ul><ul><li>democratiespel.nl </li></ul><ul><li>openkamer.nl </li></ul><ul><li>polidocs.nl </li></ul><ul><li>OCO sterren version 2 </li></ul><ul><li>ikregeer.nl API </li></ul><ul><li>HNS development environment </li></ul><ul><li>http://www.digitalepioniers.nl/ </li></ul><ul><li>(search for: ‘eParticipatie’) </li></ul>
  12. 12. 1. Short history of eParticipation (2/2) <ul><li>Development of eParticipation at BZK </li></ul><ul><ul><li>Early 2000s </li></ul></ul><ul><ul><li>Mid 2000s </li></ul></ul><ul><ul><li>Late 2000s </li></ul></ul><ul><ul><ul><li>7 new experiments: Digital Pioniers Programma </li></ul></ul></ul><ul><ul><ul><li>facilitating and stimulating local governments: web 2.0 brigade, citizen participation lab </li></ul></ul></ul><ul><ul><ul><li>Citizenlink-programme </li></ul></ul></ul><ul><ul><ul><ul><li>eParticipation Awards </li></ul></ul></ul></ul><ul><ul><ul><ul><li>upscaling and further development of some eParticipation experiments </li></ul></ul></ul></ul><ul><ul><ul><li>Governement 2.0 Design contest: hulpbijditformulier.nl, jijendeoverheid.nl </li></ul></ul></ul><ul><ul><ul><li>Open data contest: datzouhandigzijn.nl </li></ul></ul></ul><ul><ul><ul><li>Five government widgets </li></ul></ul></ul><ul><ul><ul><li>Overheid20.nl platform </li></ul></ul></ul>
  13. 13. 2. Personal Observations (1/3) <ul><li>citizen’s willingsness for eParticipation is high (preferred channel!) </li></ul><ul><li>eParticipation modules on government websites is decreasing </li></ul><ul><li>Far from being business as usual </li></ul><ul><li>eParticipation is dependant on just 1 enthousiastic lower level civil servant </li></ul><ul><li>‘ safety’ issue popular </li></ul><ul><li>local level </li></ul><ul><li>high abstraction level or complex forms like laws or regulations </li></ul><ul><li>lower levels of participation (information, consultation) </li></ul><ul><li>advanced applications </li></ul><ul><li>‘ passive participation’ popular (low level involvement) </li></ul><ul><li>representativeness is a big concern </li></ul>
  14. 14. 2. Personal Observations (1/3) <ul><li>Current eParticipation’s reality: </li></ul><ul><li>A lot of energy on both sides! </li></ul><ul><ul><li>Many government initiatives </li></ul></ul><ul><ul><li>Even more citizens’ initiatives </li></ul></ul><ul><li>two separate narcistic closed worlds </li></ul><ul><ul><li>Mainly bonding, hardly any bridging: </li></ul></ul><ul><ul><li>interaction between like-minded citizens (citizen’s initiatives) </li></ul></ul><ul><ul><li>closed consultations (government’s initiatives) </li></ul></ul><ul><li>No reciprocity </li></ul><ul><ul><li>no furtile dynamic co-creative dialogues between citizens and governments </li></ul></ul>
  15. 15. 2. Personal Observations (3/3) <ul><li>Why? </li></ul><ul><li>Unknown existence? </li></ul><ul><li>Unable to participate? </li></ul><ul><li>Not worth it because unsufficient real power-shifts </li></ul><ul><li>No wish nor need for eachother’s involvement </li></ul><ul><li>Stereotypic mutual mistrust in both quality and quanity of participation of 'the other' </li></ul>
  16. 16. 3. Challenges for the future (1/2) <ul><li>So…? </li></ul><ul><li>ICT’s are not the challenge </li></ul><ul><li>Trust in citizen participation in general is (cultural challenge) </li></ul><ul><li>How to do that? </li></ul><ul><li>Be reciprocal: give, receive and return! </li></ul><ul><li>Bond and Bridge! </li></ul>
  17. 17. 2. Personal Observations (3/3) <ul><li>What can governments do to build trust? </li></ul><ul><li>Open your data </li></ul><ul><li>Open your processes (policy development, decisions) </li></ul><ul><li>Organise co-productive reflexivity about the new processes, roles, etc. </li></ul><ul><li>Promote e-skills and e-awareness in your organisation </li></ul><ul><li>Invest in your external network </li></ul><ul><ul><li>truely listen, participate, stimulate, and include citizen's initiatives </li></ul></ul><ul><li>Make eParticipation worth it </li></ul><ul><ul><li>offer real power-shifts </li></ul></ul><ul><ul><li>follow citizen’s agenda </li></ul></ul>
  18. 18. 2. Personal Observations (3/3) <ul><li>What can citizens do to build trust? </li></ul><ul><li>Actively inform government about your activities, views, network </li></ul><ul><li>Make explicit what you expect from government (data, money, expertise, time, etc.) </li></ul><ul><li>Bridge with other initiatives by citizens and government </li></ul><ul><li>Plug into pre-existing democratic intitutions </li></ul><ul><li>Don’t stop investing in society: start new initiatives, mobilize people </li></ul>
  19. 19. 2. Personal Observations (3/3) <ul><li>What can hackers do to build trust? </li></ul><ul><li>Surprise and confront government and citizens with concepts, prototypes, and examples (reflexivity) </li></ul><ul><li>Use available data, and ask for data you need </li></ul><ul><li>Bridge: talk and co - produce with government and citizens </li></ul><ul><li>Join forces with other hackers </li></ul><ul><li>Be polite, positive and… patient </li></ul><ul><li>Start working for a government! </li></ul>
  20. 20. Concluding remarks… <ul><li>Trust requires reciprocity: give, receive and return </li></ul><ul><li>Innovation always comes from unexpected (re)combinations </li></ul><ul><li>Be polite, positive and patient </li></ul><ul><li>Have faith! </li></ul>
  21. 21. <ul><li>Some questions I have for you: </li></ul><ul><li>How can hackers help government and citizens with open data? </li></ul><ul><li>How can hackers help government and citizens with interactivity? </li></ul><ul><li>How can hackers help bridge between government and citizens? </li></ul><ul><li>What are the most crucial issues in the relation between trust, citizen participation and ICT´s? </li></ul><ul><li>What is the most promising role for governments in field of eParticipation </li></ul><ul><li>What are the greates risks of hackers´ activities related to trust, open data and interactivity? </li></ul><ul><li>http://trust20.ning.com </li></ul><ul><li>Thank you! </li></ul><ul><li>@arnoutponsioen </li></ul>
  22. 22. <ul><li>Thank you! </li></ul><ul><li>@arnoutponsioen </li></ul>

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