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Restaurant customer service

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Arnold Pallo
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CUSTOMER SERVICE CORNER STONE
What does Customer Service in Restaurant mean? ,[object Object]
Why Customer Service is important? ,[object Object],[object Object],[object Object],[object Object],[object Object]
High quality Food and beverage will worthless without sincere service.
Why do we occasionally fail in implementing Customer Service?
“ This is because there is no Sincerety in doing our job.” ,[object Object]
3 important factors in Customer Service ,[object Object],[object Object],[object Object]
 
Attention to detail ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consistency ,[object Object],[object Object],[object Object],[object Object]
Personalized Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HOW DO WE RECOGNIZE OUR GUEST? By putting our self into their ‘shoes-
What do we have to know from our Guest? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Every Guest is an asset to our bussines. ,[object Object],Thing to remember:
Things below are several principles in implementing Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Things to be performed : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Things are not allowed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Things to remember: Implementing Customer Service is not as difficult as we imagine ,[object Object]
G O O D L U C K

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Restaurant customer service

  • 1. CUSTOMER SERVICE CORNER STONE
  • 2.
  • 3.
  • 4. High quality Food and beverage will worthless without sincere service.
  • 5. Why do we occasionally fail in implementing Customer Service?
  • 6.
  • 7.
  • 8.  
  • 9.
  • 10.
  • 11.
  • 12. HOW DO WE RECOGNIZE OUR GUEST? By putting our self into their ‘shoes-
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19. G O O D L U C K