Your SlideShare is downloading. ×
Spotting e-business trends
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Spotting e-business trends

2,531
views

Published on

Published in: Business

0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,531
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
142
Comments
0
Likes
3
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • The E-Business material shall at all times remain the property of E-Business Strategies, Inc. No license under any trade secrets, copyrights, or other rights is granted by this Agreement or any disclosure of Confidential Information hereunder. Any such permitted copies will be considered Confidential Information. Confidential Information of E-Business Strategies, Inc. may not be copied or reproduced by the Recipient without E-Business Strategies, Inc. prior written consent. The E-Business material may not be re-sold. It is intended to be used solely for the purpose of accompaniment of the E-Business 2.0 Roadmap for Success book in an instructional manner.
  • Transcript

    • 1. G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 2.
      • Trends are essential filters for managers so that they can separate signal from noise
      “ Look Before, or you’ll find yourself behind.” - Benjamin Franklin G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 3.
      • Trends: spotting, analyzing, and exploiting themes in technology, markets, etc.
        • Ways to think further into the future
        • Identify ideas that will impact and disrupt business
      • Strategy: how to exploit e-business trends to create profits
        • Screen opportunities, identify value
        • Translate trends into opportunities
        • Translate opportunities into strategy
      Trend-spotting drives strategy G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 4.
      • Customer trends
        • Faster Service
        • Self service
        • More Product Choices
        • Integrated solutions, not piecemeal products
      • E-service - service and process trends
        • Convergence of sales and service
        • Seamless Support
        • Flexible fulfillment convenient delivery
        • Increased Process Visibility
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 5.
      • Organizational trends
        • Outsourcing -- retain the core, outsource the rest
        • Contract manufacturing
        • Virtual Distribution, Private hubs and Public exchanges
      • Employee Trends
        • Hiring the Best and Brightest
        • Keeping talented employees
      • Enterprise technology trends
        • Integrated enterprise apps
        • Multi-Channel Integration -- user view integration
        • Middleware -- back-end integration
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 6.
      • General Technology Trends
        • Wireless Web Applications
        • Handheld Computing and Information Appliances
        • Infrastructure convergence
        • Application Service Providers
        • Web Services
        • E-learning tools and methods
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 7.
      • People want to maximize their limited available time
        • Value for the time
        • Getting things done right everytime
        • Right levels of service
        • Entertaining and engaging experiences
      • Often, the answer is to integrate previously separate processes in fulfilling orders
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 8.
      • Self-Service is Maturing
        • 24/7/365 ordering
        • Disintermediation
      source: www.s1.com Self-Service complementing Full-service: Example from the Insurance Industry G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 9.
      • One-stop life-needs providers
        • Wal-Mart
      • One-stop lifestyle providers
        • The Gap
      • One-stop life-path providers
        • Toys-R-Us
      Long term drivers and demand for integrated solutions are clear G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 10. G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 11. G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 12. G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 13. Integrated Solutions, Not Piecemeal Products Past -- Product-based competition Product functionality Price Service
      • Comprehensive range of products and services
      • Solution-oriented
      • Integrated & Personalized
      • Lifetime value approach
      • What is the total cost of ownership
      • What is the ROI?
      • Customer self-service
      • Configurations geared to needs
      • Simplified decision-making
      Product and service Value Customer empower- ment Today -- Solution-based competition G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 14.
      • Cross-selling and up-selling while providing service.
      • Home Depot is in “perpetual service mode.”
      • Users expect more from a web site
      • Customers demand customized and consistent experience across channels and products
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 15.
      • An interesting experience with AT&T
        • Getting a bill for $0.00
        • Receiving collection notices for $0.00
      • Moving from transactional only sites to relationship sites
        • Must integrate marketing, selling and customer service into all aspects of the business and customer experience
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 16.
      • Consumers expect prompt and accurate delivery of the goods they have ordered.
      • Expectation -- “We’ll put up a website and ship stuff out. It’ll be great!”
      • Result – Fulfillment is hard. Lots of .com fatalities after Xmas 1999
      • Our understanding -- Catalog and Online fulfillment is hard:
        • Average order size of 1.7 items
        • Picking individual items
        • No bulk shipments, individually packed
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 17.
      • Let the customer have access to your tracking system
      • Provide visibility into the supply chain
      Information Flows Goods Flow Manufacturers Wholesale Distributors Suppliers Customers Retailers G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 18.
      • Focus on core competencies
      • Cost reduction on a global scale – IT enabled outsourcing models
      • Global service outsourcing trends not local outsourcing anymore
      Virtual enterprise designs– Requirement Boundary Spanning Coordination G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 19.
      • Separation of marketing and manufacturing, allowing companies to specialize in one or the other
      • Sara Lee example: “Move from a capital/asset (or manufacturing) intensive company to a knowledge (and marketing) intensive firm”
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 20. G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 21.
      • Give employees greater autonomy, decision making capability, advancement based on performance, e.g. Nordstrom
      • Employee retention
      • Don’t give employees technology, give them solutions
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 22. G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 23.
      • Build vs Buy
      • ERP software: SAP, PeopleSoft, Baan
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India Best-of-Breed Approach mySAP.com
        • Individual networked applications
        • Individual interfaces
        • Overhead of maintenance
        • Data replication
        • High lifecycle costs
        • Seamless integration
        • Open integration architecture
        • Highly flexible for new business requirements (SCM, eProcurement, BI, CRM)
    • 24.
      • Consistent service regardless of which of the company’s channels the consumer is using.
      • Example: Banks with branches, ATMs, call center, etc.
      Call center Branch Web ATM, In-store G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 25.
      • Integrate old and new applications so that all data is available.
      • Middleware
      • Enterprise Application Integration (EAI)
      • What’s Next – Web Services
        • Break large scale apps into smaller chunks
        • Reassemble those components into services
        • Aggregate internal and external information services
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 26.
      • Shift away from a PC-centric dependence towards a next-generation multi-device accessibility
      • Internet will be embedded in an endless variety of applications
      • Embedded Internet appliances will appear in the familiar form of washing machine, television, and remote control
      • Most successful devices will be easy-to-use, task-oriented devices
        • Leverage benefits of Internet access to enhance their core functionalities
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 27. G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 28.
      • Voice, data, video on same network
        • Goal: Unification of voice and data to support customer contact anywhere, anytime, via any channel.
      • Improved speed and quality
      • New customer contact points (eg Web TV)
        • Interesting research strategy via WebTV
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 29. Device Independence Travel Hotspots Office Vacation Hotspots Home Web Intranet Communication E-Learning Calendar Email Voice
      • Mobile IP
      • Content Translation
      • Quality of Service
      • VPN
      • Content Networks
      G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India
    • 30.
      • Effectiveness
      • Efficiency
      • Integration
      • Convenience
      The core aspect in trend-watching is balancing exuberance vs. uncertainty G Roy Antony Arnold Lecturer Panimalar Engineering College Chennai, Tamilnadu, India

    ×