Why & how to become a social business
 

Why & how to become a social business

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Why & how to become a social business Why & how to become a social business Presentation Transcript

  • arne.nielsen@no.ibm.com Foto: Studio Nordstrønen torsdag 16. mai 13
  • why howto become a social enterprise & torsdag 16. mai 13
  • but first.. torsdag 16. mai 13 View slide
  • some facts..torsdag 16. mai 13 View slide
  • 2,4Billion Internet Users Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 5Billion Mobile Users torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 1Billion Facebook Users torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 2,7Billion each day! torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 300Billion new every day! torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 200Million active users each month! torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 175Million every day! torsdag 16. mai 13
  • And.. torsdag 16. mai 13
  • Some of these are your employees.. torsdag 16. mai 13
  • ..and they use these tools in their daily work torsdag 16. mai 13
  • wether you like it or not torsdag 16. mai 13
  • but worst of all.. torsdag 16. mai 13
  • you do not have control and you can not stop it torsdag 16. mai 13
  • and, believe it or not: torsdag 16. mai 13
  • internet is here to stay torsdag 16. mai 13
  • and because humans are social the social collaboration are also here to stay torsdag 16. mai 13
  • so, you may as well start implementing social collaboration in your company NOW torsdag 16. mai 13
  • before you are left behind by your competitors torsdag 16. mai 13
  • But, I do have email! So has EVERYBODY else! torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 2,2Billon users! torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 144Billion sent every day! torsdag 16. mai 13
  • Royal Pingdom Blog: Internet World Stats, The Radicati Group, Netcraft, Facebook, Twitter, Google, Internet Trends 2012, Symantec Intelligence Report. 68,8 % Of all email is torsdag 16. mai 13
  • Does email really make your company more potent? torsdag 16. mai 13
  • And even worse! torsdag 16. mai 13
  • McKinsey Quarterly November 12 28 %Of the workday is used to work with email. torsdag 16. mai 13
  • McKinsey Quarterly November 12 13Hours per week is spent handling email. torsdag 16. mai 13
  • McKinsey Quarterly November 12 And you look and look for exactly THAT email! It cost you seconds, minutes, hours, days, months and years - all lost! torsdag 16. mai 13
  • McKinsey Quarterly November 12 torsdag 16. mai 13
  • Dear to do something new! torsdag 16. mai 13
  • McKinsey Quarterly November 12 « The work place is becoming more global, more virtual and more dispersed. Here, information can easily be silo-ed, slowing information exchange and making decision-making more cumbersome. However, our need for fast knowledge and quick solutions is increasing. Email just doesn’t work for these geographically and operationally isolated situations.» email is not enough torsdag 16. mai 13
  • But, I do have ! So does EVERYBODY else! torsdag 16. mai 13
  • McKinsey Quarterly November 12 ordinary social media is not enough torsdag 16. mai 13
  • But there is hope! torsdag 16. mai 13
  • whybecome a social company torsdag 16. mai 13
  • Social is important for business torsdag 16. mai 13
  • IBM internal research This is what users say torsdag 16. mai 13
  • McKinsey Quarterly November 12 25 - 30 %Wasted time for email to be saved by implementing modern tools for social collaboration. torsdag 16. mai 13
  • 25 %Increased Productivity McKinsey Quarterly November 12 torsdag 16. mai 13
  • 10 % Reduced cost when hiring new employees McKinsey Quarterly November 12 torsdag 16. mai 13
  • 15 % Reduced cost for training McKinsey Quarterly November 12 torsdag 16. mai 13
  • HigherMotivation gives higher revenue per employee 1) McKinsey, 2) ClikZ, 3)VCC case study, 4) Bain & Company, 5) The compelling returns from IBM Connections in support of social business Thought Leadership Whitepaper torsdag 16. mai 13
  • StrengthensInfluence, loyalty and customers buying decisions 1) McKinsey, 2) ClikZ, 3)VCC case study, 4) Bain & Company, 5) The compelling returns from IBM Connections in support of social business Thought Leadership Whitepaper torsdag 16. mai 13
  • BetterProfitability with increased service level and customers leaving 1) McKinsey, 2) ClikZ, 3)VCC case study, 4) Bain & Company, 5) The compelling returns from IBM Connections in support of social business Thought Leadership Whitepaper torsdag 16. mai 13
  • FasterInnovation brings products faster to market 1) McKinsey, 2) ClikZ, 3)VCC case study, 4) Bain & Company, 5) The compelling returns from IBM Connections in support of social business Thought Leadership Whitepaper torsdag 16. mai 13
  • Lower Cost per employee McKinsey Quarterly November 12 torsdag 16. mai 13
  • Lower Turnover of employees McKinsey Quarterly November 12 torsdag 16. mai 13
  • Higher Productivity throughout the organisation McKinsey Quarterly November 12 torsdag 16. mai 13
  • Higher Employee Enagement IBM internal user study 2011 torsdag 16. mai 13
  • Better Competivness! McKinsey Quarterly November 12 torsdag 16. mai 13
  • but then comes the question.. torsdag 16. mai 13
  • howto become a social enterprise torsdag 16. mai 13
  • Transparent Engaged Nimble torsdag 16. mai 13
  • Internal & External you must create... exeptional employee experiences exeptional customer experiences torsdag 16. mai 13
  • INTERNAL you must implement new tools and develop a sharing culture torsdag 16. mai 13
  • But, we do «share» documents! torsdag 16. mai 13
  • In this way? My Site Your Site This Site That Site Any Site Whatever Site Copy Copy Copy Copy Copy Original So tell me: Where is the correct version? torsdag 16. mai 13
  • Or in this way? My Files Everybody has the same version and all dialogues are visible for all! Only one copy with access and version control throughout the enterprise Original torsdag 16. mai 13
  • Do not only share documents Do share dialogues torsdag 16. mai 13
  • Dialogue on documents You learn easier, faster and more from dialogues than from the document alone! torsdag 16. mai 13
  • Collaborate on activities Gives you control of the business! torsdag 16. mai 13
  • Open discussion Gives you creative solutions! torsdag 16. mai 13
  • Share bookmarks Gives you access to sources! torsdag 16. mai 13
  • Social email Make you more productive at work! torsdag 16. mai 13
  • A mobile workplace Gives you access on all platforms! torsdag 16. mai 13
  • exeptional employee experience Creates engagement and lojalty! torsdag 16. mai 13
  • but even the best technology is not enough torsdag 16. mai 13
  • you must have management commitment and cultivate employees torsdag 16. mai 13
  • but when you succeed you win over competitors and make better profits torsdag 16. mai 13
  • EXTERNALLY you must implement new tools and create dialogue with your customers torsdag 16. mai 13
  • the good customer experiences Bonds customers to you! torsdag 16. mai 13
  • 5seconds ..to catch customers interest torsdag 16. mai 13
  • 5 torsdag 16. mai 13
  • 4 torsdag 16. mai 13
  • 3 torsdag 16. mai 13
  • 2 torsdag 16. mai 13
  • 1 torsdag 16. mai 13
  • 0 torsdag 16. mai 13
  • GONE! torsdag 16. mai 13
  • 30 %disappear and 50 % of them never returns torsdag 16. mai 13
  • how does that effect your company’s revenue and profit? torsdag 16. mai 13
  • you must tie your employees and your customers together in a sosial dialog torsdag 16. mai 13
  • B2B or B2C.. ..it is only P2P that matters torsdag 16. mai 13
  • future is SOCIAL it is up to you if you want to be part of it or be left behind torsdag 16. mai 13
  • Train leaves NOW! torsdag 16. mai 13
  • THANKS! Epost: arne.nielsen@no.ibm.com Telefon: +47 41535313 Twitter: @mynotesblog Blogg: www.mynotesblog.com torsdag 16. mai 13
  • FREE workshop Check how Social Business may change your company or organisation! Book a non-comittal FREE 3 hours workshop with your top management! Email: arne.nielsen@no.ibm.com torsdag 16. mai 13