<ul><li>A sale ends. A customer comes back. </li></ul><ul><li>- Ron Kaufman </li></ul>Make a customer, not a sale.  - Kath...
A customer you keep  is one customer you don't have to find.   - Shelley Wake <ul><li>A customer not served is </li></ul><...
Price is what you pay.  Value is what you get. - Warren Buffett Customers will forget the price they paid.  But they will ...
Everything can be improved.  - C. W. Barron And your customers expect it!  - Ron Kaufman
Customer complaints are the  schoolbooks from which we learn.    - Lou Gerstner Will you learn more by admiring what you  ...
The purpose of a business is to  create and keep customers.    - Theodore Levitt First you earn new customers,  then you m...
If e-mail had been in use before the telephone was invented, people would have said, ‘Forget e-mail. With this new telepho...
Always do more than required.  Your customers will benefit.  You will, too.  - Carole Harris Meeting expectations is good....
After-sales service is more important than assistance before sales. It is through such service that one earns permanent cu...
Rule #1: The customer is always right.  Rule #2: If the customer is wrong, see Rule #1.    - Stew Leonard Rule #3: If you ...
People don't buy because they understand. They buy because they feel understood. - Tan Suee Chieh Step 1: Understand your ...
When the alarm  bell rings, you'd  better realize the customer expects more than he did  the day before.  You'd better fin...
www.UpYourService.com Free articles, videos and service tips.
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Up The Loyalty Ladder

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Up The Loyalty Ladder

  1. 1. <ul><li>A sale ends. A customer comes back. </li></ul><ul><li>- Ron Kaufman </li></ul>Make a customer, not a sale. - Katherine Barchetti
  2. 2. A customer you keep is one customer you don't have to find. - Shelley Wake <ul><li>A customer not served is </li></ul><ul><li>a customer not deserved. </li></ul><ul><li>- Ron Kaufman </li></ul>
  3. 3. Price is what you pay. Value is what you get. - Warren Buffett Customers will forget the price they paid. But they will always remember the value. - Ron Kaufman
  4. 4. Everything can be improved. - C. W. Barron And your customers expect it! - Ron Kaufman
  5. 5. Customer complaints are the schoolbooks from which we learn. - Lou Gerstner Will you learn more by admiring what you did right, or studying what you did wrong? - Ron Kaufman
  6. 6. The purpose of a business is to create and keep customers. - Theodore Levitt First you earn new customers, then you must learn to keep them. - Ron Kaufman
  7. 7. If e-mail had been in use before the telephone was invented, people would have said, ‘Forget e-mail. With this new telephone I can actually talk to people!’ - Thomas Friedman Don't let high-speed completely replace high touch. Customers appreciate both. - Ron Kaufman
  8. 8. Always do more than required. Your customers will benefit. You will, too. - Carole Harris Meeting expectations is good. Exceeding expectations is better. - Ron Kaufman
  9. 9. After-sales service is more important than assistance before sales. It is through such service that one earns permanent customers. - Konosuke Matsushita It's what you do after deal number one that brings you deal number two. - Ron Kaufman
  10. 10. Rule #1: The customer is always right. Rule #2: If the customer is wrong, see Rule #1. - Stew Leonard Rule #3: If you can't remember the rules, ask your customers. They will remind you. - Ron Kaufman
  11. 11. People don't buy because they understand. They buy because they feel understood. - Tan Suee Chieh Step 1: Understand your customers. Step 2: Make sure they know it. - Ron Kaufman
  12. 12. When the alarm bell rings, you'd better realize the customer expects more than he did the day before. You'd better find ways to be better. - Gary Tooker Don't wait for the alarm to ring. Step up! - Ron Kaufman
  13. 13. www.UpYourService.com Free articles, videos and service tips.
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