One fine body…
- Chandigarh Area, India, India
- Work Head Customer Delight
- Industry Travel / Tourism
- About Prime responsibility is to smoothly manage End-to-End contact centre Operations & optimize contact centre performance. Ownership of Day-to-day operations - to ensure all deliverables are met as per SLAs. Weekly process reviews with team. Monthly/weekly review with Management team Customer Management, Escalation management - Relationship management with allied business units , providing regular updates, Ensure strong review mechanism of all critical activities/reconciliations/reports Creating SOP’s for all new implementations for smooth operational process. Designing of escalation matrix for smooth client interaction. Assign daily, weekly and monthly targets to Team Leaders and AM. Resp...
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