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Communication with your Little~ Styles and Coaching (webinar)
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Communication with your Little~ Styles and Coaching (webinar)

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    Communication with your Little~ Styles and Coaching (webinar) Communication with your Little~ Styles and Coaching (webinar) Presentation Transcript

    • Communication with Your Little: Styles and Coaching
      Facilitated by:
      Aleesha Nash
      The Center for Training and Professional Development
      Big Brothers Big Sisters of NYC
    • Goal
      To Identify the effective styles of verbal and nonverbal communication which can enable volunteers to be “askable” adults for children.
    • Objectives
      To Identify personal communication skills
      To understand communication from a child’s perspective
      To develop effective communication skills
      To practice skills for becoming an “askable adult”
    • Agenda
      Welcome
      What is Communication?
      Effective Communication Tactics
      Roadblocks & Tips
      Skill Building Scenarios
      Wrap Up, Q & A
    • What is Communication?
    • What is Communication?
      Communication is the activity of conveying information. Communication requires a sender, a message, and an intended recipient
      The communication process is complete once the receiver has understood the sender.
    • Communication Variables
      Attitude
      Information levels
      Communication skills
      Social systems
      Sensory channel
    • What are some bad communication habits?
    • BARRIERS TO ACTIVE LISTENING
      Resistant to change
      Jumping to conclusions
      Getting distracted
      Losing patience
      Overreacting
      Interrupting
    • Roadblocks to Communicating with Youth
      Accusations
      Rationalizations
      Irrational statements
      Pacifying statements
      Rhetorical questions
      Source: Big Brothers Big Sisters of America.(1991). Volunteer Development Seminar “Communication Skills”, pp. 26-40. Volunteer Education and Development Manual.
    • Effective Communication
    • Effective Communication
      Active listening
      Direct, assertive expression
      Body language
      Anger – expressing it and receiving it
    • Effective Communication Skill
      ACTIVE LISTENING
    • “We hear only half of what is said to us, understand only half of that, believe only half of that, and remember only half of that”
      Quote by Dina Jo Chacon, cited in “Communication Basics” by Kathy Walker et. al (Kansas State University, 2002)
    • ACTIVE LISTENING
      Paraphrasing
      Door opening
      Probing
      Open ended questions
      Perception checking
      “DON’T JUST HEAR”
    • Perception Checking
    • Perception Checking
    • Tips for Active Listening
      Make Eye Contact
      Adjust your body posture
      Give verbal or nonverbal acknowledgement
      Clear your mind
      Avoid distracting behaviors
    • Effective Communication Skill
      DIRECT, ASSERTIVE EXPRESSION
    • Direct, Assertive Expression
      Speaking and expressing…
      What you think
      What you feel
      What you want
      How do we do this?
      “I” statements
      Non defensive tone
    • “I” Statement Activity
      Convert statement below into an “I” statement.
      “You know that’s not right”
    • “I” Statement Activity
      Convert statement below into an “I” statement.
      “You’re not listening to me”
    • Effective Communication Skill
      Body Language
    • Body Language
    • Body Language
      Includes:
      Facial expressions
      Eye contact
      Stance / Space
      Movement of arms, hands, and legs
    • Body Language
    • Body Language
    • Body Language
    • Body Language
    • Body Language
    • Effective Communication Skill
      ANGER – EXPRESSING IT AND RECEIVING IT
    • Anger -Expressing it & Receiving it
      One of the least understood emotions
      Other emotions often expressed as anger
      Receiving someone else’s anger can be a challenge
    • Anger -Expressing it & Receiving it
      Things to remember when you are angry:
      Use “I” statements
      Talk about yourself first
      Be descriptive
      Avoid judgments
      “better”, “worst” or “should”
    • Anger -Expressing it & Receiving it
      Ways to overcome the challenge of receiving anger:
      Understand
      Acknowledge
      Rephrase
      Common ground
      Take action & follow up
    • Youth Development7-9 Year Olds
      Alert to feelings of others / unaware of how their actions affect others.
      Enjoys talking and eager to learn
      Difficulty making decisions
      Child is center of own world and tends to be boastful
    • Youth Development 10-12 Year Olds
      Sensitive to criticism, recognizes failure / capacity for self-evaluation
      Eager to answer questions
      Very curious
      Main worry concerns are school and peers
    • Youth Development13-15 Year Olds
      Body image and self-concept can be intertwined
      Vulnerable, emotionally insecure, fear of rejection, mood swings
      Sexual identity formation
      Loud behavior
    • Youth Development 16-18 Year Olds
      Worried about failure
      Conflicting feelings about dependence / independence
      Confused and disappointed in discrepancies between stated values and actions of family, friends and society
    • Tips for Communicating with Youth
      Listen
      Don’t Judge
      Pay attention to language
      Have respect for teens’ ideas
      Compromise may be necessary
      Show care and concern
      Learn to read non-verbal cues
      Appreciate
      Clarify
      Stick with it
      Be authentic
    • Communicating with Youth
      Communication Scenarios
    • Skill Building Scenario
      You and your Little Brother have been matched for three months. He is 16 years old. During the three months you have spent together, your Little Brother has never expressed an opinion about what he wants to do or chosen an activity. You haven’t wanted to push him, so you have go ahead and chosen for the both of you. Now you feel he should be taking some responsibility in the relationship and want to tell him how you are feeling.
    • Skill Building Scenario
      Your Little Sister is 13 years old. She is a very nice girl but is very loud and has no sense of what is appropriate socially. She resents being corrected but must be kept under control. You are in a restaurant after a long afternoon of mall walking and your Little Sister is talking at the top of her voice, using obscenities and eating sloppily. What do you say? You have been matched for four months.
    • Wrap-Up
      Recap
      Q & A
      Evaluations