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Horizon Restoration Qualification Packet
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Horizon Restoration Qualification Packet

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  • 1. Company Outline General Construction & Cleaning fire • water • mold
  • 2. Company Profile • Over 92 full-time in-house employees • 24/7 Live Call Center and Quality Assurance Team • Emergency teams experienced in water, fire, storm and mold restoration • 7 Project Managers, who oversee teams of professionals 7 Construction Teams 1 Mitigation Team ▪ 1 Mold Team 1 Contents Team General Construction & Cleaning fire • water • mold
  • 3. Affiliations, Awards & Certifications Industry Affiliations IICRC (Institute of Inspection, Cleaning & Restoration) ABC (Associated Builders & Contractors) RIA (Restoration Industry Association) Network Affiliations DKI (Disaster Kleenup International) Crawford Contractor Connection Integresource Code Blue Awards Maybelle Clark Founders Award - MacDonald Center, 2006 Certifications ▪ IICRC Water Restoration Technicians – 15 employees Advanced Structural Drying – 1 employee ▪ RIA Mold Remediation Technicians – 2 employees Certified Restorer – 1 employee ▪ CTS Successful Subrogation – 8 employees General Construction & Cleaning fire • water • mold
  • 4. New Training Center! Our newly constructed Training Center provides space for: • Continuous Horizon & industry trainings • Meeting space for Horizon & others General Construction & Cleaning fire • water • mold
  • 5. Locations Portland Training Center Eugene Salem Corporate Office Bend General Construction & Cleaning fire • water • mold
  • 6. Current Service Area General Construction & Cleaning fire • water • mold
  • 7. Services 24/7 Emergency Mitigation Services Fire & Smoke Damage Restoration Water Mitigation Mold Remediation Commercial & Residential Reconstruction General Construction & Cleaning fire • water • mold
  • 8. 24/7 Emergency Services • Live call center • Trained IICRC technicians • Emergency pumping • Water extraction & clean-up • Specialized drying • Emergency Response Vehicles • Follow IICRC S500 Standard for water damage General Construction & Cleaning fire • water • mold
  • 9. Before Fire Restoration Emergency board up Contents Restoration After Warehousing Computerized Inventory Software Electronic Restoration Fabric Restoration Demolition and Debris Removal Deodorization Certified Restoration Technicians General Construction & Cleaning fire • water • mold
  • 10. Water Mitigation Water & flood clean up, including black water 24/7 emergency response Infrared Camera used by trained technicians Certified Water Technician Follow IICRC S500 Standard for water damage Minimization of Business and Property Loss Measurement and Recording of: Temperature Humidity Moisture Full Job Photo Documentation General Construction & Cleaning fire • water • mold
  • 11. Mold Remediation Identification and testing Industry remediation protocols to diagnose and remediate the damage Guidelines used are a collaboration of NYC Dept of Health & Mental Hygiene & IICRC S520 Follow up testing to ensure complete remediation General Construction & Cleaning fire • water • mold
  • 12. Reconstruction MacDonald Center Houses 54 residents who are physically disadvantaged Complete reconstruction project All work was accomplished without having to relocate tenants Irvington Place Retail/residential space Extensive water penetration damage Defective stucco applications & flashing details General Construction & Cleaning fire • water • mold
  • 13. Internal Job Processing Standardized Business Practices Customer Satisfaction Index Estimating Platform - Xactimate Integrated Software Quality Control Checkpoints General Construction & Cleaning fire • water • mold
  • 14. Integrated Software • Adjuster access to job files from internet • Mobile inventory system • Date and time stamped job notes • Full integration of: – Accounting – Production – Marketing – Works with Xactimate For More Information: www.assuredsoftware.com (Go to the JPP tab under “products”) General Construction & Cleaning fire • water • mold
  • 15. Contents, Pack-Out, and Inventory General Construction & Cleaning fire • water • mold
  • 16. All Items are Tracked - Every Step of the Way General Construction & Cleaning fire • water • mold
  • 17. Customer Satisfaction Index Report • “Real time” customer satisfaction index • Independent company to make calls and report findings • Feedback allows us to resolve complaints in a timely manner • Internal rewards for good scores and adjustments to avoid poor future scores General Construction & Cleaning fire • water • mold
  • 18. Standardized Business Practices After Hours CSR Initial call • Internal employee access to a Call Center Qualify and direct standardized business practice job On Call Notified Prepare Estimate Prepare Estimate Order Form flow Order Form • Ensures that all jobs are processed in EMS Xactnet Assignment New Sales Call the same manner • Ensures that new employees are Mitigation Project Mgr Qualified Account New Lead producing the same end products EMS Supervisor Notified Info to ACT, Job # Customer Contacted in Assigned Project Mgr Project Mgr in Rotation assigned, maps and Xactnet • Examples of the system- contract printed CSR contact PM for EMS – Job file Supervisor Notified callback status: Sales Call Procedure. – Call policy EMS Team is dispatched CSR routes EOF for immediate callback or as scheduled – New customer calls EMS Completed Packet Turned In Info to ACT Contact Customer Complete – A/R INVOICE EMS (close file) (ID:Active Sales) Download Estimate If Available And Adjuster Financial Form – Job file close outs General Construction & Cleaning fire • water • mold
  • 19. Repair Process Flow Job assigned to Project Inspect within 2 days; Sign contract and Final material Manager & Customer contacted write estimate within authorization to selections made, within 10 minutes (EMS) and 30 5 days repair permits obtained and minutes (Non EMS) work begins Estimated Project updates Project complete, Project completion date communicated every Manager to conduct walk-thru determined Tuesday & Thursday with happy customer!
  • 20. We look forward to serving your needs and working with you in the future! 1.800.624.6903 www.horizonrestoration.com General Construction & Cleaning fire • water • mold