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Technology Survey Summary
 

Technology Survey Summary

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We surveyed our patrons to find out how they feel about the technology offered at the Arlington Public Library. This is a summary of their responses. Thanks again to everyone who participated.

We surveyed our patrons to find out how they feel about the technology offered at the Arlington Public Library. This is a summary of their responses. Thanks again to everyone who participated.

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    Technology Survey Summary Technology Survey Summary Presentation Transcript

    • Technology Survey Summary
      March – April 2011
    • We wanted to know
      How do people use library computers and technology?
      How valued is our technology service to the community?
      Why do patrons use our computers?
      How successful are our patrons at meeting their goals?
    • Who responded?
      71% completed the survey from home [graph 2]
      92% completed the entire survey
      1,120 attempted / 1,029 completed the survey
      69% have used library computers in the last 3 months [graph 3]
    • Graph 2
    • Graph 3
    • Patron Satisfaction
      88% feel library technology access is important to the community[graph 4]
      77% are satisfied with library computers[graph 5]
      1.4% were dissatisfied with library computers
      Suggestions for improvement
      Adding more computers
      Extended time allowed on computers
      Increasing Wi-Fi range
    • Graph 4
    • Graph 5
    • Patron Assistance and Training
      Patrons have asked for help [graph 6]
      using computers
      printing and saving
      navigating the library’s website
      Classes with the most interest [graph 7]
      Using eBooks and eAudiobooks
      Online Genealogy
      Starting a Website
      Microsoft Office
    • Graph 6
    • 27.4 %
      Graph 7
    • About our Patrons
      Have a computer at home
      90% of seniors 55+
      86% of adults 20-55
      80% of teens 13-19
      Use library computers for Internet once monthly
      26% of seniors
      38% of adults
      65% of teens
    • About our Patrons
      Use a mobile device to access library resources
      11% of seniors
      26% of adults
      40% of teens
    • Job Search
      Use library computers to apply for a job
      30 seniors applied for a job – 16 interviewed – 8 were hired
      107 adults applied for a job – 54 interviewed – 30 were hired
      15 teens applied for a job – 7 interviewed – 5 were hired
    • Communication
      Use library computers to check email
      19% of seniors
      32% of adults
      42% of teens
    • Health and Wellness
      Use library computers for health and wellness information
      7% of seniors
      15% of adults
      12% of teens
      Top areas of research for health & wellness
      Seniors:
      Research illness or disease
      Research medical procedure
      Adults:
      Research illness or disease
      Disease and diet
      Teens:
      Exercise
      Research illness or disease
    • Education and Training
      Use library computers for education and training
      7% of seniors
      20% of adults
      48% of teens
      Top areas of interest in education and training
      Seniors:
      9 took an online class
      9 researched degrees and certifications
      4 were admitted to a degree or certificate program
      Adults:
      52 respondents helped their children with homework
      33 completed coursework online
      18 researched degrees and certifications
      10 were admitted to a certificate or degree program
      Teens:
      20 respondents worked on homework
      15 respondents took a class online
    • Library Computer Use by Zip
    • Job Seeking at the Library by Zip
    • Educational Use at the Library by Zip