Technology Survey Summary<br />March – April 2011<br />
We wanted to know<br />How do people use library computers and technology?<br />How valued is our technology service to th...
Who responded?<br />71% completed the survey from home [graph 2]<br />92% completed the entire survey<br />1,120 attempted...
Graph 2<br />
Graph 3<br />
Patron Satisfaction<br />88% feel library technology access is important to the community[graph 4]<br />77% are satisfied ...
Graph 4<br />
Graph 5<br />
Patron Assistance and Training<br />Patrons have asked for help [graph 6] <br />using computers<br />printing and saving<b...
Graph 6<br />
27.4 %<br />Graph 7<br />
About our Patrons<br />Have a computer at home<br />90% of seniors 55+<br />86% of adults 20-55<br />80% of teens 13-19<br...
About our Patrons<br />Use a mobile device to access library resources<br />11% of seniors<br />26% of adults<br />40% of ...
Job Search<br />Use library computers to apply for a job<br />30 seniors applied for a job – 16 interviewed – 8 were hired...
Communication<br />Use library computers to check email<br />19% of seniors<br />32% of adults<br />42% of teens<br />
Health and Wellness<br />Use library computers for health and wellness information<br />7% of seniors<br />15% of adults<b...
Education and Training<br />Use library computers for education and training<br />7% of seniors<br />20% of adults<br />48...
Library Computer Use by Zip<br />
Job Seeking at the Library by Zip<br />
Educational Use at the Library by Zip<br />
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Technology Survey Summary

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We surveyed our patrons to find out how they feel about the technology offered at the Arlington Public Library. This is a summary of their responses. Thanks again to everyone who participated.

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Transcript of "Technology Survey Summary"

  1. 1. Technology Survey Summary<br />March – April 2011<br />
  2. 2. We wanted to know<br />How do people use library computers and technology?<br />How valued is our technology service to the community? <br />Why do patrons use our computers?<br />How successful are our patrons at meeting their goals?<br />
  3. 3. Who responded?<br />71% completed the survey from home [graph 2]<br />92% completed the entire survey<br />1,120 attempted / 1,029 completed the survey <br />69% have used library computers in the last 3 months [graph 3]<br />
  4. 4. Graph 2<br />
  5. 5. Graph 3<br />
  6. 6. Patron Satisfaction<br />88% feel library technology access is important to the community[graph 4]<br />77% are satisfied with library computers[graph 5]<br />1.4% were dissatisfied with library computers<br />Suggestions for improvement<br />Adding more computers<br />Extended time allowed on computers<br />Increasing Wi-Fi range<br />
  7. 7. Graph 4<br />
  8. 8. Graph 5<br />
  9. 9. Patron Assistance and Training<br />Patrons have asked for help [graph 6] <br />using computers<br />printing and saving<br />navigating the library’s website<br />Classes with the most interest [graph 7] <br />Using eBooks and eAudiobooks<br />Online Genealogy<br />Starting a Website<br />Microsoft Office<br />
  10. 10. Graph 6<br />
  11. 11. 27.4 %<br />Graph 7<br />
  12. 12. About our Patrons<br />Have a computer at home<br />90% of seniors 55+<br />86% of adults 20-55<br />80% of teens 13-19<br />Use library computers for Internet once monthly<br />26% of seniors<br />38% of adults<br />65% of teens<br />
  13. 13. About our Patrons<br />Use a mobile device to access library resources<br />11% of seniors<br />26% of adults<br />40% of teens<br />
  14. 14. Job Search<br />Use library computers to apply for a job<br />30 seniors applied for a job – 16 interviewed – 8 were hired<br />107 adults applied for a job – 54 interviewed – 30 were hired<br />15 teens applied for a job – 7 interviewed – 5 were hired<br />
  15. 15. Communication<br />Use library computers to check email<br />19% of seniors<br />32% of adults<br />42% of teens<br />
  16. 16. Health and Wellness<br />Use library computers for health and wellness information<br />7% of seniors<br />15% of adults<br />12% of teens<br />Top areas of research for health & wellness<br />Seniors: <br />Research illness or disease <br />Research medical procedure<br />Adults: <br />Research illness or disease<br />Disease and diet<br />Teens: <br />Exercise<br />Research illness or disease <br />
  17. 17. Education and Training<br />Use library computers for education and training<br />7% of seniors<br />20% of adults<br />48% of teens<br />Top areas of interest in education and training<br />Seniors: <br />9 took an online class<br />9 researched degrees and certifications<br />4 were admitted to a degree or certificate program<br />Adults: <br />52 respondents helped their children with homework<br />33 completed coursework online<br />18 researched degrees and certifications<br />10 were admitted to a certificate or degree program<br />Teens: <br />20 respondents worked on homework<br />15 respondents took a class online<br />
  18. 18. Library Computer Use by Zip<br />
  19. 19. Job Seeking at the Library by Zip<br />
  20. 20. Educational Use at the Library by Zip<br />

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