Were Customer ExperienceManagement Professionals ;)Were a high touch multi-channel contact centerproviding 24/7 customerdelight through social, chat,email and traditional callservices.
• More than 85% of online purchase aredriven by online rating and reviews.• There are more than 175 million internetenabled Smartphone in the U.S alone.• More than 30% of Americans havedropped their landlines in favor ofsmartphones• By 2016 , more than half of thedollarspent in the U.S will be influencedby the web.
So WhatsNext?Customer Expectations havechanged and if you dontincorporate sentiment,multichannel strategy andcomprehensive data analysisyou are going to miss the show.
How Can We Help?If you only greet customers when theycall, you are missing support and leadgeneration opportunities in socialmedia every minute.
Information gleaned from SocialMedia Interactions• 77% Positive/ Negative sentiment• 70% Issues with Products/ Services• 66% Requests for more info• 45% Issues with procedures• 43% Crisis Identification• 42% Sales Leads• 34% Competitive information• 34 % Question regarding marketing
What We Do?One agent. Many services. For one rate,we gear up our reps with a customizedsuite of tools and the goal of turningcustomer frowns upside down orprospects into hot leads.Our suite of tools is flexible and you candecide where you need us most.
Contact UsGive us a call 855-875-CHATFacebook :-http://facebook.com/stratuscontactsolutionsTwitter :-http://twitter.com/stratuscxmLinkedIn :-http://www.linkedin.com/company/stratus-contact-solutions
Thank YouFor More Information Abouthttp://stratuscontactsolutions.com