Effective One-to-One Coaching Program “ Unleashing Potential” Angelo R. D’Agostino December 1, 2008 Magazine Publishing Industry HRD 830/440: Concepts of Human Resource Development HRD Program Clemson University
I Work at Reed Business Information (RBI), the world’s largest Business-to-Business Publishing Company. RBI is a subsidiary of Reed Elsevier PLC
I am a Senior Director of Human Resources for the East Coast covering all office from Atlanta, GA, Washington DC, Boston and New York City, where we are headquartered and I am based out of.
I manage a work place population of approximately 2,000 employees. I have 5 direct reports.
I have been working for the past 4+ years at the company trying to develop as an HR executive while at the same time teaching the importance of effective coaching between manger and employee. My job is to instill managers with the ability to coach their team while at the same time help the team be more profitable by sharing all necessary tools to help this happen.
Anytime: but different content will require different settings.
“ ON THE FLY”.
Feedback (+ & -) and review in real time is worth ten times as much as delayed feedback and infinitely more than no feedback at all!
If you do not state your reaction / response, this leads to a spiral of miscommunication.
The PDP should be a summary of previous discussions with no surprises and focussed primarily on the future. It will also call into question your judgement and courage as a leader!!
As a leader you “get what you accept.”
coaching blocks and ways around them Start where it is safe - someone with whom you get on well, or someone who is good, but could be great They won’t like me 4. ‘I might hurt them’ Reassess your ability to become a true leader If I ignore it, the problem will go away 3. ‘The task won’t suffer if I don’t coach’ Ask coachee how s/he would to like to receive feedback/coaching I’m frightened I can’t do it 2. ‘Coachee won’t respond anyway’ Agree very specifically when and how coaching will happen I need to be in complete control 1. Not enough time to coach POSSIBLE ENTRY INTO COACHING POSSIBLE ‘REAL’ REASON TYPICAL ‘RATIONALE’ FOR NOT COACHING