Smarter Work Event 27 Oktober

Social Collaboration @ IBM Smarter Work, 27 Oktober 2009 IBM Amsterdam

Agenda
Drivers & Social Collaboration @ IBM
Social Software & UC2 tools & Integration
Examples

<<< 75+ acquisitions since 2002 >>>
IBM FACTS
350K+ employees
200K+ contractors
170 countries
2,000 locations
50% of employees have less than 5 years experience
IBM Locations Mobile Employees

IBM conducts business in a rapidly changing environment
Work environments are more complex
Matrixed organizations
Organizational changes
Mergers / Acquisitions
Global companies
Telecommuting / Remote workers
Work is increasingly collaborative
Increased Specialization
Ad hoc projects
More interactions with unknown people

Demographic´pressure is increasing By 2016, the number of individuals aged 60-64 in Australia is expected to almost double Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm , Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm , A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 , 19% of the entire American workforce holding executive , administrative and managerial positions will retire in the next five years In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million) ‏ Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old

Collaborative capabilities Business value 2010 1995 2000 2005 Notes Mail BluePages w3-Web site w3-role-based Sametime v1 Web Conferences QuickPlace TeamRooms Forums Blogs Wikis WorldJam ThinkPlace Productivity Collaboration Innovation Tagging Dogear TAP Sametime v7.5 Rendezvous InnovationJam ValuesJam Word processing Spreadsheets Communities Reputation “ One way information source ” “ Connect and exchange ” “ Ecosystem, highly interactive and reputation-based ” Cattail Activity Explorer
External Communities

Enterprise 2.0 at work in IBM: IBM used ´Facebook´ long before we started selling it Profiles Productivity driven savings of $194M per year

Blogs We host ± 40.000 Blogs, Sept ‘08 They generate more publicity then our communications department.. IBM érs get feedback from the crowd which can be used to improve our services Enabling every employee to publish and discuss their ideas out in the open 83,580 85,052 35,094 August 2007 60% 60% 65% % increase 50,000 Comments 51,000 Entries 23,000 (67 countries) ‏ Users August 2006

Increased search satisfaction 50% of user searches end with clicks on user-tagged content Dogear Productivity driven savings of $4.5M per year
Based on: 286, 586 average search visits per week.
Each IBMer saves 12 seconds per search visit today
Share 427,233 public and tagged bookmarks

And host 12000 + communities of many different interests Communities The goal: provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively

Related Bookmarks Related Blogs & Forums Related Profiles Search satisfaction has increased by 50% with a productivity driven savings of $4.5M per year

Instant messaging helps IBM avoid approximately $780K per month in phone usage alone April 2005: IM is used as both a phone and email substitute. In addition to avoiding phone usage charges, organizations may also expect a decrease in the amount of email traffic and storage (and the costs associated with those). $780,000 Average savings per month (20 business days per month) $39,000 Average savings per day $9,360,000 Average savings per year $0.015 Phone rate 2.5 Number of minutes per call 4 Number of times IM used per day instead of phone 260,000 Number of unique users per day

Web conferencing helps IBM avoid approximately $6M per month in travel costs 2004: 72,765 Number of people traveling to meetings $72,765,000 Travel savings per year 24,255 Number of meetings requiring travel $1,000 Price of travel per person $6,063,750 Travel savings per month 50% Percent of people, per meeting, that would travel 15% Percent of meetings requiring people to travel 6 Average participants per meeting 161,700 Number of meetings

Agenda
Drivers & Social Collaboration @ IBM
Social Software & UC2 tools & Integration
Examples

IBM Lotus Software is built on open standards, WebSphere Application Server for scalability and supports REST/ATOM standards for easy extensibility
Out of the box plug-ins for your existing collaboration products increasing adoption
We’ve made a multi-million dollar commitment to ongoing social software development and created the first center for social software
IBM & award winning partners have the skills to customize a unique solution for your company
Thousands of customers deployed Lotus Connections or using hosted solutions making it the fasted growing software product ever at IBM
IBM Lotus a proven leader in Collaboration

IBM Lotus Connections 2.5

And more...

Smarter Work Event 27 Oktober

by Arjan Radder

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