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The presentation delivered at the first Turkish Lotusphere event. Web 2.0 for the Enterprise. Lotus Connections
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- Slide 1: DISCLAIMER The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
- Slide 2: ® Social Software, web 2.0 A journey of Collaboration Arjan Radder Sales Leader, Social Software, EMEA South West
- Slide 3: AGENDA Introduction Social Software in the Corporation Introducing Lotus Connections 2.0 3
- Slide 4: I am 4
- Slide 5: I can also be found here 5
- Slide 6: And here 6
- Slide 7: I am part of this social community 7
- Slide 8: And of these professional communities 8
- Slide 9: I have a virtual identity 9
- Slide 10: And with access to these 4 tools I can answer ANY question in less then 30 minutes Dogear 10
- Slide 11: When I buy something I evaluate it here 11
- Slide 12: Or here 12
- Slide 13: And before going to a new restaurant or booking a holiday I always go here 13
- Slide 14: a d o p t io n is d r iv e n b y \" v ir a l m a r k e t in g “ — t h a t is , r e c o m m e n d a t io n s p r o p a g a t in g d ir e c t ly f r o m o n e u s e r t o a n o t h e r Or here 14
- Slide 15: I blog here 15
- Slide 16: It was not always like this...
- Slide 17: Communication & Collaboration 1.0, It was hard..
- Slide 18: Communication & Collaboration 2.0, it got better..
- Slide 19: Communication & Collaboration 3.0, YOU are in control
- Slide 20: 1949
- Slide 21: IBM Lotus Mission Empowering people to be more effective, responsive and innovative in the context of the work they do
- Slide 22: Who are these great leaders? His empire was quickly overthrown... His lasted a lot longer...what´s the difference?
- Slide 23: What do these have in common?
- Slide 24: Web 2.0 has changed the world from hierarchies and teams ... 24
- Slide 25: Into networked communities 25
- Slide 26: The world is flat again… 26
- Slide 27: So why is this relevant? 27
- Slide 28: Because 1.3 BILLION people use the Internet today... 28
- Slide 29: And they all use it in the same way, everybody is participating The web has become ´organic´ and is owned by ´us´ 29
- Slide 30: And that it has become the standard among tomorrow´s workforce 30
- Slide 31: Web 2.0 technologies are used by 1.3 billion people everyday at home, school and in the office Which of these do you use? 31
- Slide 32: Or maybe some of these? 32
- Slide 33: social software empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers. 33
- Slide 34: Thanks to: Web 2.0 and the Corporation, Tuck School of Business at Dartmouth: 34
- Slide 35: AGENDA Introducing Social Software & Web 2.0 Social Software in the Enterprise Introducing Lotus Connections 35
- Slide 36: Businesses are no different... 36
- Slide 37: But business are facing a rapidly changing business environment Work environments are more complex Matrixed organizations Organizational changes Mergers / Acquisitions Global companies Telecommuting / Remote workers Work is increasingly collaborative Increased Specialization Ad hoc projects More interactions with unknown people 37
- Slide 38: And ´demographic´pressure is increasing Within the next seven 19% of the entire years, 33 million American workforce people in Japan (26% holding executive, of the population) will administrative and be over 65 years old managerial positions will retire in the next five years By 2016, the number In the year 2000, there of individuals aged were more people 60-64 in Australia is receiving pensions in expected to almost Italy than people working double (22 versus 21 million) Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm, Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm, A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 , 38
- Slide 39: CEO´s are predicting that the next big idea can easily come from outside the company Employees Business partners Customers directly Consultants Competitors Associations Internal Sales & Service Units Internal R&D Academia Think-tanks Labs and/or other institutions 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% IBM Institute for Business Value, CEO Study 2007 39
- Slide 40: So they also started adopting new ways of mass and organic collaboration www.Goldcorpchallenge.com 40
- Slide 41: 125.000 people help Proctor& Gamble with research for cash rewards www.Innocentive.com 41
- Slide 42: And new companies arise for ánd from the people www.Current.tv 42
- Slide 43: Many more interesting examples and thoughts in this report: Web 2.0 and the Corporation, Tuck School of Business at Dartmouth 43
- Slide 44: The Water Cooler Is Now On The Web “KPMG set up an alumni network, signing up around 10,000 former and current employees. On the right-hand side, each member has a profile box, just like on Facebook, which they update with photos, information about their job or home life, and a list of contacts. Each member builds a contact list by searching on the service for people who are already signed up or eligible to join. KPMG credits the network with helping it hire 137 former employees, or around 14% of the company's total hires, since the service started, up from 72 people in the three months prior” September 2007 44
- Slide 45: Social Networking: A Time Waster Or The Next Big Thing In Collaboration? “Hinting at the potential of social networking at work, thousands of employees of Shell Oil, Procter & Gamble, and General Electric have Facebook accounts. A Facebook network of Citigroup employees--only those with Citigroup e-mail accounts can join--has 1,870 users. Procter & Gamble employees use Facebook to keep interns in touch and share information with co-workers” September, 2007 45
- Slide 46: Social Networking: A Time Waster Or The Next Big Thing In Collaboration? “An InformationWeek Research survey earlier this year found that social networks were used by 48% of companies responding. Uses include viral marketing, recruiting, peer networking, and even emergency coordination and communications” September 2007 46
- Slide 47: IBM used ´facebook´ long before we started selling it Profiles Productivity driven savings of $194M per year 47 © 2007 IBM Corporation
- Slide 48: We host 10,429 total Blogs, Sept ‘07 Blogs They generate more publicity then our communications department.. IBM érs get feedback from the crowd which can be used to improve our services August August % increase 2006 2007 Enabling every employee to publish Users 23,000 35,094 65% (67 and discuss their ideas out in the open countries) Entries 51,000 85,052 60% Comments 50,000 83,580 60% 48
- Slide 49: Share 327,233 public and tagged bookmarks, Sept 2007 Dogear Productivity driven savings of $4.5M per year Based on: 286, 586 average search visits per week each IBMer saves 12 seconds per search visit today Increased search satisfaction 50% of user searches end with clicks on user-tagged content 49
- Slide 50: And host 900 + communities of many different interests Communities The goal: provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively 50
- Slide 51: Lotus Connections is already at work in IBM Profiles IBM’s internal BluePages application provided the basis for Profiles. BluePages holds 475,000 profiles and serves 3.5 million searches per week. It is the hub of both user requests and all applications authentication for IBM. Communities IBM Community Map hosts 700 communities. IBM Forums hold 36,000 entries. Blogs IBM’s BlogCentral hosts 27,300 weblogs (420 group blogs) with 62,000 entries and 60,000 comments, and 10,800 distinct tags. Dogear IBM’s internal Dogear system has 185,000 links from 3,425 users. One-third are intranet links and only 2.5% are private. Activities IBM’s internal Activities service has seen all content and usage statistics grow by 2.5x over the second half of 2006 to 10,000 activities, 60,000 entries and 32,000 users. 51
- Slide 52: AGENDA Introducing Social Software & Web 2.0 Social Software in the Enterprise Introducing Lotus Connections 52
- Slide 53: Lotus Connections is social software for BUSINESS that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers. 53
- Slide 54: Lotus Connections has 5 services Profiles Quickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities Communities Create, find, join, and work with communities of people who share a common interest, responsibility, or area of expertise Blogs Use a weblog to present your idea and get feedback from others; learn from the expertise and experience of others who blog Dogear Save, organize and share bookmarks; discover bookmarks that have been qualified by others with similar interests & expertise Activities Organize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster
- Slide 55: Lotus Connections is about… Connecting you to people & expertise you don’t know Driving innovation into products faster Making new hires more productive faster Capturing ‘know how’ before it leaves your firm Being more responsive to customers with the correct information from ‘your best people’ Empowering employees from the bottom, up Improving ability to sense and respond to business opportunities or threats 55
- Slide 56: Cross- Lotus Connections Home page Connections Search Aggregates relevant social data throughout Connections Eases management Provides faster of your access to your incoming rapidly requests and expanding tasks network Improves your ability Composed of to track and widgets that can discover be used in other critical web information applications, and people including custom pages or mashups Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
- Slide 57: Expand and Maintain Your Network Expanded customized profile data fields and views for your organization Identify, develop and maintain a professional network with colleagues Tag your colleagues and easily find them, search on Aggregate social them, and data in one keep in touch place for others with them to easily discover your work Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
- Slide 58: Build Vibrant Communities Aggregates information from across Lotus Connections and external Allows you to resources address the community in external applications, like email Discuss with subject matter experts, ask questions and share your knowledge Access to external community collaboration tools like wikis, teamrooms, chat Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
- Slide 59: Learn from the Expertise and Experience of Others Keywords can be used to Easily create Blogs search within to share knowledge a Blog or with a wide across audience multiple blogs Exchange viewpoint and share perspectives to increase innovation
- Slide 60: Discover Information that has been Qualified by People like you Centrally store Subscribe to your bookmarks your and share them coworkers' with others bookmarked web pages Filter bookmarks by \"tagging\" them with as many keywords as you want
- Slide 61: Leverage Your Network to Execute Day-to-day Tasks Leverage best practices Organize through activity your templates activities in personalized views Store all Improves information, your ability email, files, to track bookmarks critical related to a information task and people Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
- Slide 62: Using Lotus Connections from your daily tools IBM Lotus Notes® IBM Lotus Sametime® Microsoft® Office™ Windows Explorer RIM BlackBerry® Lotus Connections Services RESTful API IBM WebSphere® Portal Web Browser Extensibility
- Slide 63: So if you are looking for expertise; Start with a person, or… start with a topic
- Slide 64: Start your search for a person, from Lotus Notes… 64
- Slide 65: …or from Outlook… 65
- Slide 66: … or Lotus Sametime… 66
- Slide 67: … or Microsoft Office 67
- Slide 68: … or Lotus Quickr… 68
- Slide 69: … or Microsoft SharePoint… Investigate colleague’s bookmarks Instructions for this custom integration can be found at: http://www.ibm.com/developerworks/lotus/library/connections-microsoft/
- Slide 70: … or WebSphere Portal… Search default is by name however other fields can be selected Results display 70
- Slide 71: … or RIM BlackBerry…
- Slide 72: Available today via ISSL; Atlas for Lotus Connections Relationship discovery Social network analysis and visualization
- Slide 73: 73
- Slide 75: Lotus Connections Drives Innovative Product Development In order to grow the business faster, they Global Challenge needed a faster way to develop and Telecommunications evaluate new services concepts and business models. Firm Sprint Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, Solution customers and partners in the development and evaluation of new Telcom services. Increase the number of new services using communities of customers & partners Business Value Accelerate the evaluation of new service concepts and therefore be faster to market Grow market share and revenue through differentiated services and business models 75
- Slide 76: Lotus Connections Accelerates Project Execution Small Non-Profit Needed to improve productivity when Challenge working with contractors and partners Arts Organization across the US on education curriculums. Film Foundation Using the Activities component of Lotus Connections so their entire network of Solution employees, partners and customers can collaborate on the execution of projects. Built strong relationships across several art archival and preservation organizations Business Value Improved communication and status tracking of projects Accelerated the delivery of education curriculums created by a disconnected teams 76
- Slide 77: Lotus Connections Improves Productivity Want to improve employee productivity by Global Network and delivering the best user experience, increase Communications Challenge operational excellence, and foster innovation Provider between teams Cisco Deployed enterprise wide implementation of the 5 social software services of Lotus Solution Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff. Increase communication and coordination of projects between teams Business Value Reduce time required to find the correct people with the right expertise Improve collective intelligence of organization by sharing experiences 77
- Slide 78: Lotus Connections Helps Deliver Expertise To Customers No easy way to find, learn from and work with Global Financial experts across the company Challenge Services Firm Re-inventing the wheel again and again Deutsche Bank Corporate white pages directory that allows employees to quickly find expertise in Solution different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster • Improving the efficiency of key revenue generating employees Business Value • Increase customer satisfaction with faster service • Raising the reach and impact of their subject-matter experts 78
- Slide 79: Free Test drive Https:greenhouse.lotus.com More info: www.lotus.com/connections, or contact me
- Slide 80: 80
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