IBM UC2 strategy and solutions

A Journey of Collaboration IBM Lotus Unified Communications & Collaboration Strategy

Communication & Collaboration 1.0, It was hard..

Communication & Collaboration 2.0, it got better..

Communication & Collaboration 3.0, Y OU are in control

The world is flat

IBM Lotus mission
Empowering people
to be more effective, responsive and innovative in the context
of the work they do

Evolutions in People Productivity
Proprietary Client/Server
Proprietary Document Formats
Multi-year Development Cycles
Focus on Email and Documents
Personal Productivity
Standalone Use
Focus on Authoring Tool
Open standards
Increased Speed
Blend work life
Access from any device
Focus on Relationships & Communities
Web 2.0
Today: Organizational Productivity 2000s: Team Productivity 1990s: Personal Productivity

Today’s Business Environment Estimated 156 BILLION instant messages sent yearly – IDC 2006 Estimated 62 BILLION emails sent yearly – IDC 2006

Today’s Business Environment The 21st century knowledge worker wants more…: Anytime, Anywhere, Access and Availability Real Time Business Processes Collaborative Communities Virtual Workplace User Preference UC

Unified Communications: Convergence on IP networks Real-time products evolve to unified communication & collaboration platform to support all types of enterprise communication Video Voice Data Presence

IBM’s Unified Communications & Collaboration Strategy Help clients foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience
Open & Extensible
Intelligent Integration
Easy & Intuitive to Use
Business Process Optimization
Responsiveness & Agility
Competitive Advantage
Broad ecosystem
Customer Choice
Leverage existing investments
Plan, Deploy, Manage
Reduce Risk
Faster Time to Value

Lotus Sametime: A Unified Communications & Collaboration Platform IDENTITY PRESENCE LOCATION DEVICE STATUS Partner Delivered IBM Delivered

10 Years in market
over 100M+ entitled users
25 customers with over 100K users
2 customers with over 350K users
IBM supports 400K users with 5 servers
29 of the Global Fortune 50
12 out of the top 15 worldwide banks
8 out of the top 10 worldwide pharmaceutical firms
4 of the 5 most profitable companies in the world
Used by… Scalable Secure Proven Widest and largest enterprise deployments

IBM Converged Communications Services provides a comprehensive range of capabilities Deploy Manage Plan Finance
Reduced Risk
Faster Time to Value
Strategy and Assessment
Client environment
Strategy
Assessment
Solution approach
Operate and Manage
Management and monitoring services
User support
Maintenance
Integration and Deployment
Solution build
Controlled production
Deployment
Architecture and Design
Data Collection
Architecture and conceptual design
Specified design
Physical design

IBM UC 2 TM Industry Solution Examples Improving independent agent responsiveness & intimacy while reducing cost Celina Insurance Group Connecting consumers, patients and physicians, and streamlining internal processes Sharing knowledge and innovating new offerings Global Consulting Firm Innovating and delivering new products to market faster Colgate-Palmolive Facilitating a global and collaborative workforce Global Financial Services Improving customer service while reducing costs Major European Bank Creating a social network for employees to share ideas Global Bank Major Healthcare Provider Immediately Collaborating on Urgent Patient Cases Carestream Health

IBM’s Unified Communications and Collaboration Strategy Vision: Foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience

Broad Eco-system = Delivering More Value Over 400 Business Partners

IBM’s Unified Communications and Collaboration Strategy Vision: Foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience

Instant Messaging Presence Awareness Web Conferencing

Telephony Integration – Click-to-call and Web conference integration

Make information available in real-time via plug ins Contact details from corporate directory Sales data from CRM system Personal notes entered in Sametime RSS News Feed from Architectural Record Website Flexibility, Choice and Openness are Vital

Flexibility, Choice and Openness are Vital

A wealth of plug-ins freely available via the catalog Tested, Validated and Supported capabilities that extend the business value of Sametime

Extending Real-time Collaboration to Communities
Engage community members in open discussion
Broadcast questions, let experts volunteer to help
Take polls
Search through questions already asked with answers

Access from all your daily tools IBM Lotus Notes® IBM Lotus Sametime® IBM WebSphere® Portal Web Browser Extensibility Windows Explorer RIM BlackBerry® RESTful API Flexibility, Choice and Openness are Vital

From ALL your tools Flexibility, Choice and Openness are Vital

Or on your intra/extranet? Flexibility, Choice and Openness are Vital

Flexibility, Choice and Openness are Vital Linux + Mac Support

Mobile Client support Flexibility, Choice and Openness are Vital

In today’s knowledge enterprise, the value chain spans across organizational, cultural and national borders. Flexibility, Choice and Openness are Vital

In Summary: Lotus Sametime Customers Have Real Business Value – Right Now Enable remote workers – expand your business coverage Conduct meetings with dispersed teams over web conferencing Conduct design sessions for new products between offices without flying Improve customer service by cutting time to answers, reducing phone time and increasing customer satisfaction Reduce telephone and travel costs

More Information : www.lotus.com/sametime Try it! Https:greenhouse.lotus.com Or contact me:

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IBM UC2 strategy and solutions

by Arjan Radder on Apr 08, 2008

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