IBM UC2 strategy and solutions

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  • 1. A Journey of Collaboration IBM Lotus Unified Communications & Collaboration Strategy
  • 2. I am
  • 3. Communication & Collaboration 1.0, It was hard..
  • 4. Communication & Collaboration 2.0, it got better..
  • 5. Communication & Collaboration 3.0, Y OU are in control
  • 6. The world is flat
  • 7. 1949
  • 8. IBM Lotus mission
      • Empowering people
      • to be more effective, responsive and innovative in the context
      • of the work they do
  • 9. Evolutions in People Productivity
    • Proprietary Client/Server
    • Proprietary Document Formats
    • Multi-year Development Cycles
    • Focus on Email and Documents
    • Personal Productivity
    • Standalone Use
    • Focus on Authoring Tool
    • Open standards
    • Increased Speed
    • Blend work life
    • Access from any device
    • Focus on Relationships & Communities
    • Web 2.0
    Today: Organizational Productivity 2000s: Team Productivity 1990s: Personal Productivity
  • 10. Today’s Business Environment Estimated 156 BILLION instant messages sent yearly – IDC 2006 Estimated 62 BILLION emails sent yearly – IDC 2006
  • 11. Today’s Business Environment The 21st century knowledge worker wants more…: Anytime, Anywhere, Access and Availability Real Time Business Processes Collaborative Communities Virtual Workplace User Preference UC
  • 12. Unified Communications: Convergence on IP networks Real-time products evolve to unified communication & collaboration platform to support all types of enterprise communication Video Voice Data Presence
  • 13. IBM’s Unified Communications & Collaboration Strategy Help clients foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience
    • Open & Extensible
    • Intelligent Integration
    • Easy & Intuitive to Use
    • Business Process Optimization
    • Responsiveness & Agility
    • Competitive Advantage
    • Broad ecosystem
    • Customer Choice
    • Leverage existing investments
    • Plan, Deploy, Manage
    • Reduce Risk
    • Faster Time to Value
  • 14. Lotus Sametime: A Unified Communications & Collaboration Platform IDENTITY PRESENCE LOCATION DEVICE STATUS Partner Delivered IBM Delivered
  • 15.
    • 10 Years in market
    • over 100M+ entitled users
    • 25 customers with over 100K users
    • 2 customers with over 350K users
    • IBM supports 400K users with 5 servers
    • 29 of the Global Fortune 50
    • 12 out of the top 15 worldwide banks
    • 8 out of the top 10 worldwide pharmaceutical firms
    • 4 of the 5 most profitable companies in the world
    Used by… Scalable Secure Proven Widest and largest enterprise deployments
  • 16. IBM’s Unified Communications & Collaboration Strategy Help clients foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience
  • 17. IBM Converged Communications Services provides a comprehensive range of capabilities Deploy Manage Plan Finance
    • Reduced Risk
    • Faster Time to Value
    • Strategy and Assessment
      • Client environment
      • Strategy
      • Assessment
      • Solution approach
    • Operate and Manage
      • Management and monitoring services
      • User support
      • Maintenance
    • Integration and Deployment
      • Solution build
      • Controlled production
      • Deployment
    • Architecture and Design
      • Data Collection
      • Architecture and conceptual design
      • Specified design
      • Physical design
  • 18. IBM’s Unified Communications & Collaboration Strategy Help clients foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience
  • 19. IBM UC 2 TM Industry Solution Examples Improving independent agent responsiveness & intimacy while reducing cost Celina Insurance Group Connecting consumers, patients and physicians, and streamlining internal processes Sharing knowledge and innovating new offerings Global Consulting Firm Innovating and delivering new products to market faster Colgate-Palmolive Facilitating a global and collaborative workforce Global Financial Services Improving customer service while reducing costs Major European Bank Creating a social network for employees to share ideas Global Bank Major Healthcare Provider Immediately Collaborating on Urgent Patient Cases Carestream Health
  • 20. IBM’s Unified Communications and Collaboration Strategy Vision: Foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience
  • 21. Broad Eco-system = Delivering More Value Over 400 Business Partners
  • 22. IBM’s Unified Communications and Collaboration Strategy Vision: Foster innovation and business agility by making it easier for people to find , reach and collaborate through a unified user experience
  • 23. Instant Messaging Presence Awareness Web Conferencing
  • 24. Telephony Integration – Click-to-call and Web conference integration
  • 25. Make information available in real-time via plug ins Contact details from corporate directory Sales data from CRM system Personal notes entered in Sametime RSS News Feed from Architectural Record Website Flexibility, Choice and Openness are Vital
  • 26. Flexibility, Choice and Openness are Vital
  • 27. A wealth of plug-ins freely available via the catalog Tested, Validated and Supported capabilities that extend the business value of Sametime
  • 28. Extending Real-time Collaboration to Communities
    • Engage community members in open discussion
    • Broadcast questions, let experts volunteer to help
    • Take polls
    • Search through questions already asked with answers
  • 29. Access from all your daily tools IBM Lotus Notes® IBM Lotus Sametime® IBM WebSphere® Portal Web Browser Extensibility Windows Explorer RIM BlackBerry® RESTful API Flexibility, Choice and Openness are Vital
  • 30. From ALL your tools Flexibility, Choice and Openness are Vital
  • 31. Or on your intra/extranet? Flexibility, Choice and Openness are Vital
  • 32. Flexibility, Choice and Openness are Vital Linux + Mac Support
  • 33. Mobile Client support Flexibility, Choice and Openness are Vital
  • 34. In today’s knowledge enterprise, the value chain spans across organizational, cultural and national borders. Flexibility, Choice and Openness are Vital
  • 35. In Summary: Lotus Sametime Customers Have Real Business Value – Right Now Enable remote workers – expand your business coverage Conduct meetings with dispersed teams over web conferencing Conduct design sessions for new products between offices without flying Improve customer service by cutting time to answers, reducing phone time and increasing customer satisfaction Reduce telephone and travel costs
  • 36. More Information : www.lotus.com/sametime Try it! Https:greenhouse.lotus.com Or contact me: